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Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Mississippi include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Mississippi, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Mississippi.
Will I face unexpected charges at the Avis counter in Mississippi when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Mississippi are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Mississippi charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Mississippi that I need to worry about with my Avis rental?
No, Mississippi has no toll roads. Drivers with an Avis rental in Mississippi will not encounter any toll booths, cashless toll systems, or electronic transponder requirements anywhere in the state.
This means you will not be charged any toll fees, administrative processing fees, or daily toll program costs during your Avis rental in Mississippi. There is no need to enroll in a toll pass program or activate any toll device for in-state driving.
If your travel plans take you beyond Mississippi into neighboring states such as Tennessee, Arkansas, Louisiana, or Alabama, some of those states do have toll roads. In that case, your Avis vehicle may include an electronic toll device, and charges could apply. Keep all toll receipts from any out-of-state driving so you can submit a Tolls Cashback claim if needed.
Where is the Avis counter at Jackson-Evers International Airport in Mississippi?
The Avis counter at Jackson-Evers International Airport (JAN) in Mississippi is located in the baggage claim area of the terminal. No shuttle is required to reach the counter or the vehicles.
When you arrive at JAN, proceed to baggage claim and look for the Avis desk. If you are an Avis Preferred member, you can show your driver's license at the counter to receive preprinted rental documents and keys without completing additional paperwork. Rental vehicles are parked outside the terminal.
Counter hours at this Mississippi location are Monday through Friday 06:00 AM to 11:30 PM, and Saturday through Sunday 07:00 AM to 11:30 PM. A 24-hour key drop box is available at the end of the Avis counter (on the left side facing the counter) for after-hours returns. When using the key drop, lock the vehicle, collect all personal belongings, and place the contract and keys in the drop box.
The Avis address at JAN is 137 Hangar Dr, Jackson, MS 39208.
What documents do I need to pick up my Avis rental car in Mississippi?
To pick up an Avis rental car in Mississippi, you must present the following documents at the counter:
- A valid, original, physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for your Avis rental in Mississippi.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter. Debit cards and prepaid cards are not accepted for the security deposit hold.
Does Hola Car Rentals offer Tolls Cashback for Avis rentals in Mississippi?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Avis rentals based in Mississippi, and it applies even though Mississippi itself has no toll roads.
If you drive your Avis rental from Mississippi into a neighboring state that does have toll roads, such as Tennessee or Louisiana, you can claim back up to 5% of your total booking value for tolls paid during the rental period.
To claim your cashback, email [email protected] within 30 days of returning the vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at the Avis counter
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an Avis rental in Mississippi?
When picking up an Avis rental car in Mississippi, the counter will place a temporary authorization hold on your credit card. For standard vehicle classes at U.S. locations, this hold is typically around US$300 to US$400, though the exact amount can vary by vehicle class, location, and season.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental closes.
A few important points for your Avis rental in Mississippi:
- You must present a physical major credit card with the driver's name printed on the card
- Debit cards and prepaid cards are not accepted for the deposit hold
- Virtual or digital-only card numbers are not accepted at the counter
- Premium or specialty vehicle classes may require a higher hold amount
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Can a driver under 25 rent a car from Avis in Mississippi?
Yes, drivers aged 21 to 24 can rent from Avis in Mississippi, but a young-renter surcharge (underage fee) will apply. The standard minimum age at most U.S. Avis locations, including those in Mississippi, is 25 for fee-free rentals.
For Avis in Mississippi, the underage fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.
Drivers under 25 are also restricted from renting certain vehicle classes. Categories typically available to renters aged 21 to 24 include Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV. Premium, luxury, full-size SUV, van, and convertible classes generally require the renter to be 25 or older.
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, your Hola Car Rentals confirmation may show that the underage fee is waived for eligible Avis rates in Mississippi. Check your confirmation carefully, as this exception must be explicitly stated to apply.
Regardless of age, all renters must present a valid driver's license and a major credit card in their name at the Avis counter in Mississippi.
What is the fuel policy for Avis rentals in Mississippi?
Avis rentals in Mississippi follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Avis rental in Mississippi, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Avis may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee
For after-hours returns at Jackson-Evers International Airport (JAN) in Mississippi, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.
Does Avis in Mississippi include travel assistance with my booking?
Yes, most Hola Car Rentals bookings that include an Avis rental in Mississippi come with travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is particularly useful if you experience a medical emergency while driving through Mississippi, whether on a rural highway, near the Gulf Coast, or in the Jackson metro area. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Mississippi rental.
Can I add an additional driver to my Avis rental in Mississippi?
Yes, you can add an additional driver to your Avis rental in Mississippi, either as an included benefit or for a fee paid at the counter, depending on your rate.
Check your Hola Car Rentals confirmation for the line that reads "Additional driver free of charge." If it appears, the first extra driver is included at no cost. If it does not appear, Avis in Mississippi charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.
Requirements for adding an additional driver at the Avis counter in Mississippi:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must sign the rental agreement
- For Avis, the additional driver must generally be at least 25 years old
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the Avis vehicle in Mississippi without being named on the contract may void those protections.
What insurance coverage is included with an Avis rental in Mississippi?
The insurance and protection options available for your Avis rental in Mississippi depend on the rate plan selected when booking through Hola Car Rentals. Your confirmation will list exactly what is included.
The main coverages to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Avis rental in Mississippi. Some U.S. states require a minimum liability amount; not all do, so confirm your confirmation includes this coverage.
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the rental vehicle itself. They are separate protections and ideally used together.
Neither coverage applies to drivers not listed on the Avis rental agreement in Mississippi. Add all drivers at the counter and ensure each one signs the contract.
Can I pick up an Avis car in Mississippi and drop it off in another state?
Yes, one-way rentals are possible with Avis in Mississippi, allowing you to pick up at a Mississippi airport and return the vehicle in a different state, but a drop-off fee may apply depending on the route.
When booking, select a different return location and the Hola Car Rentals system will show whether a drop-off fee applies. This fee will appear under the "To pay at destination" section of the checkout screen and on your confirmation. It is not prepaid and must be paid at the Avis counter in Mississippi at pickup.
A few things to keep in mind for one-way Avis rentals from Mississippi:
- Drop-off fees vary by route, distance, vehicle class, and season
- Cross-border rentals (for example, driving into Mexico or Canada) are generally restricted or require prior authorization
- Driving across U.S. state lines from Mississippi is generally permitted under standard Avis rental agreements, but always confirm on your contract
- If you change your return location after booking, the fee may be recalculated
If the Avis counter charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental.
What are the Avis counter locations and airports in Mississippi?
Avis operates at three major airports in Mississippi, making it straightforward to pick up a rental car on arrival by air.
- Jackson-Evers International Airport (JAN), Jackson: 137 Hangar Dr, Jackson, MS 39208. Counter is in the baggage claim area. Hours are Monday to Friday 06:00 AM to 11:30 PM and Saturday to Sunday 07:00 AM to 11:30 PM, with a 24-hour key drop box available for after-hours returns.
- Gulfport-Biloxi International Airport (GPT), Gulfport: 14035 Airport Road, Suite C, Gulfport, MS 39503. Counter is in the baggage claim area; no shuttle required.
- Golden Triangle Regional Airport (GTR), Columbus: 2080 Airport Rd, Suite B, Columbus, MS 39701. Counter is also in the baggage claim area.
Avis also has a non-airport location in Hattiesburg, near US Highway 49, for renters who are not arriving by plane.
At all Mississippi Avis airport locations, rental vehicles are parked outside the terminal. Avis Preferred members can proceed directly to the vehicle using preprinted documents after showing their driver's license at the counter.
What happens if my flight is delayed and I arrive late for my Avis pickup in Mississippi?
If your flight is delayed and you arrive later than your scheduled Avis pickup time in Mississippi, your reservation will generally be held for up to 24 hours from the original pickup time, provided the counter is still open when you arrive.
For the Avis counter at Jackson-Evers International Airport (JAN) in Mississippi, operating hours are Monday to Friday 06:00 AM to 11:30 PM and Saturday to Sunday 07:00 AM to 11:30 PM. If your delay pushes your arrival outside those hours, plan to use the after-hours key drop for returns, but note that new pickups after closing time are not possible until the counter reopens.
If your delay is less than 24 hours, no action is typically needed. If your delay is greater than 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible.
For Avis locations at Gulfport-Biloxi (GPT) and Golden Triangle (GTR) in Mississippi, confirm counter hours on your booking confirmation, as specific hours for those locations may differ from JAN.
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