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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Allentown, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Alamo counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Allentown's Lehigh Valley International Airport?
The Alamo counter at Allentown is located inside Lehigh Valley International Airport (ABE) at 3311 Airport Road, Allentown, PA 18109. When you arrive, proceed to baggage claim on the first floor and follow the signs to the Alamo counter, where you will receive your rental agreement and vehicle keys.
Alamo also offers a shuttle or airport pick-up service from the terminal to the rental facility. Counter hours are Monday through Friday 08:00 to 23:59, and Saturday through Sunday 09:00 to 23:59.
If you prefer to skip the counter entirely, Alamo offers two express options at Allentown:
- Touch-screen kiosk check-in: complete check-in at the kiosk, receive a receipt-sized rental agreement, and proceed directly to your vehicle on the lot. Show your agreement and driver's license at the exit booth.
- Skip the Counter via Accelerated Check-in: activate this online before arrival by providing your driver's license and contact details. You can go directly to your car without visiting the counter or kiosk.
For after-hours returns, Alamo provides designated parking and a key dropbox at the Allentown airport location.
What documents do I need to pick up my Alamo rental car in Allentown?
To pick up your Alamo rental car in Allentown, you must present the following physical documents at the counter:
- A valid, unexpired government-issued driver's license with a photograph. Digital licenses are not accepted, and the license must be valid for the entire rental period.
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United States).
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. The Alamo counter in Allentown does not accept digital copies. Debit cards are only accepted at the Allentown location if accompanied by a ticketed return travel itinerary.
Is a credit card required to rent from Alamo in Allentown?
Yes, a major credit card is required to rent from Alamo in Allentown. The card must be in the main driver's name, with the driver's name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.
At the Alamo counter in Allentown, a temporary authorization hold is placed on your card at pick-up. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class and location. The hold is not a charge; it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
- Prepaid cards and virtual cards are not accepted for the deposit.
- Debit cards are only accepted at the Allentown Alamo location if accompanied by a ticketed return travel itinerary.
- The card must belong to the main driver. A third party's card is not accepted.
Even if you prepaid your booking, you must still present a physical credit card at the Alamo counter in Allentown. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.
How do tolls work when renting from Alamo in Allentown, Pennsylvania?
When renting from Alamo in Allentown, you should be aware that Pennsylvania uses a predominantly cashless toll system. The main toll road in the region is the Pennsylvania Turnpike, which uses E-ZPass for electronic billing and Toll By Plate for license plate-based billing. There are no cash booths on most sections, so your Alamo rental vehicle will be billed automatically via overhead gantries.
Typical 2026 toll costs for a passenger vehicle on the Pennsylvania Turnpike include approximately US$1.94 per short segment with E-ZPass, or US$3.88 with Toll By Plate. Longer trips are billed at a per-mile rate plus a segment fee.
At the Alamo counter in Allentown, you have two options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day depending on the program), which covers tolls at E-ZPass rates with a daily access fee.
- Decline the package and pay per use. In this case, Alamo will bill actual tolls plus administrative or processing fees to your card, sometimes weeks after the rental ends, at the higher Toll By Plate rate.
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving in Allentown city streets.
Can I get cashback on Pennsylvania Turnpike tolls paid during my Alamo rental in Allentown?
Yes, you can get cashback on tolls paid during your Alamo rental in Allentown. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period. This is especially useful when driving on the Pennsylvania Turnpike or other cashless toll roads near Allentown.
To claim your Tolls Cashback after returning your Alamo vehicle in Allentown:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Alamo counter, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
How do I add an additional driver to my Alamo reservation in Allentown?
Yes, you can add an additional driver to your Alamo rental in Allentown, but the additional driver must be physically present at the counter at the time of pick-up with a valid driver's license.
At the Alamo counter in Allentown, the fee for an additional driver is US$15 per day plus applicable taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge. A spouse or domestic partner who meets the same age and license requirements may qualify for a waiver at some Alamo locations, but always verify this on your confirmation before arriving.
- The additional driver must appear in person at the Allentown Alamo counter at pick-up.
- They must present a valid, unexpired driver's license and meet the same document requirements as the main driver.
- Both the main driver and the additional driver must sign the rental agreement.
- Only drivers listed on the agreement are covered by protections such as CDW/LDW.
If you need to add a driver after pick-up, you must visit an Alamo branch to update the agreement. Requests made by phone or chat alone are generally not sufficient to add a driver to the contract.
What is the minimum age to rent from Alamo in Allentown?
The minimum age to rent from Alamo in Allentown without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Alamo counter in Allentown, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
- Alamo charges US$15 per day plus taxes for additional drivers, and the same age rules apply to any additional driver added to the contract in Allentown.
- Pennsylvania is not one of the states (New York or Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the standard 21-minimum applies at the Allentown Alamo location.
- A valid driver's license and a major credit card in the main driver's name are required regardless of age.
If you are between 21 and 24 and planning to rent from Alamo in Allentown, Budget for the daily surcharge and confirm your chosen vehicle class is available for your age group before booking.
What fuel policy applies to Alamo rentals in Allentown?
Alamo rentals in Allentown follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges at the Allentown Alamo location:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge at pick-up.
- Refuel within approximately 10 miles or 15 km of the Allentown airport return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
- For after-hours returns at the Allentown Alamo location, leave the receipt in the key envelope and keep a photo of the full gauge.
If you return the vehicle below the recorded starting level, Alamo may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Does travel assistance cover a breakdown or emergency during my Alamo rental near Allentown?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help in the event of a breakdown, accident, or medical emergency during your Alamo rental in Allentown or while driving on Pennsylvania highways such as the Turnpike.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To get help 24 hours a day, 7 days a week, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location near Allentown, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits.
Is a one-way rental possible with Alamo in Allentown?
Yes, one-way rentals with Alamo in Allentown are possible, meaning you can pick up your vehicle at Lehigh Valley International Airport (ABE) and return it to a different location. However, a drop-off fee may apply depending on the route, vehicle class, and season.
When booking a one-way rental from the Allentown Alamo location, keep the following in mind:
- The drop-off fee is route-specific and is set by Alamo. It is not mileage, fuel, or a tax, though it is typically taxable locally.
- The fee will be shown on the booking details page under the section labeled as charges due at destination. If no fee appears, the route does not carry a one-way charge.
- Cross-border one-way rentals, for example driving from Allentown into Canada or Mexico, may be restricted or require prior authorization from Alamo. Always confirm cross-border permissions on your rental agreement.
- Changing your return location after booking may reprice the rental and recalculate or add a drop-off fee.
If the Alamo counter in Allentown charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support, as this may be covered under Hola Car Rentals' No Extra Charges© guarantee.
What insurance options are available for my Alamo rental in Allentown?
When renting from Alamo in Allentown, two main types of protection are relevant to understand before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Alamo rental vehicle caused by a collision, theft, or vandalism. A deductible or excess may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Alamo rental in Allentown or on Pennsylvania roads. In the United States, not all states require rental companies to include state-minimum liability by default, so coverage levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Allentown rental.
- CDW/LDW covers the rental vehicle; LIS/ALI/SLI covers third parties. You need both for comprehensive protection.
- Common exclusions from CDW/LDW include tires, undercarriage, roof, keys, and damage caused by prohibited use such as off-road driving or driving under the influence.
- Only drivers named on the Alamo rental agreement in Allentown are covered by these protections.
Check your booking confirmation to see which protections are already included in your rate before deciding what to add at the Allentown Alamo counter.
Can I return my Alamo car after hours at Allentown airport?
Yes, after-hours vehicle returns are available at the Alamo location in Allentown. The Alamo counter at Lehigh Valley International Airport (ABE) is open Monday through Friday from 08:00 to 23:59, and Saturday through Sunday from 09:00 to 23:59. If you need to return your vehicle outside these hours, Alamo provides designated parking and a key dropbox at the Allentown airport facility.
To complete an after-hours return at the Allentown Alamo location smoothly:
- Refuel within approximately 10 miles or 15 km of the airport before returning, and keep your fuel receipt.
- Take a photo of the dashboard showing the fuel gauge and odometer at the time of return.
- Place your keys and any required paperwork in the key dropbox.
- Keep a copy of your rental agreement and photos of the vehicle's condition at return.
Be aware that when returning after hours, the rental agreement technically remains open until an Alamo agent inspects the vehicle the following business day. Keep documentation of the vehicle's condition at the time you dropped it off in case any post-rental charges are disputed. If unexpected charges appear after your return, contact support with your rental agreement and photos.
Can I drive my Alamo rental from Allentown to other states?
Yes, in most cases you can drive your Alamo rental from Allentown into other U.S. states. Pennsylvania borders New Jersey, New York, Delaware, Maryland, West Virginia, and Ohio, and interstate driving is generally permitted within the continental United States under standard Alamo rental terms.
However, there are important conditions to confirm before leaving Allentown:
- Review your rental agreement for any geographic restrictions. Some vehicle classes or promotional rates may limit where the car can be driven.
- Cross-border travel into Canada or Mexico requires explicit prior authorization from Alamo and is not automatically permitted. Driving into a restricted area without authorization can void your CDW/LDW and LIS/ALI/SLI coverage.
- One-way travel, meaning picking up in Allentown and dropping off in another state, may trigger a drop-off fee. This fee will be shown on your booking confirmation under charges due at destination if it applies.
- Toll exposure increases significantly when driving beyond Allentown into states such as New Jersey or New York, where additional cashless toll systems operate. Keep toll receipts to claim Tolls Cashback after your rental.
Always check the specific terms on your Alamo rental agreement signed at the Allentown counter, as those govern what is and is not permitted during your rental period.
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