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Frequently Asked Questions
What does my minivan hire in Tampa through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Tampa, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Tampa.
Will I face unexpected charges when I hire a minivan in Tampa through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Tampa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Tampa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I should know about when driving a minivan in Tampa?
Yes, toll roads are common around Tampa, and nearly all of them are cashless, so your minivan hire will need to handle tolls electronically.
The main toll road in the Tampa area is the Selmon Expressway, along with several regional toll roads. Estimated toll costs for a typical day of driving a minivan in Tampa run approximately US$3 to US$10, depending on your route and how frequently you use toll roads.
Your hire minivan will already have an electronic toll device or a plate-based billing system installed. At the pickup counter you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire
If you prefer to manage tolls yourself, you can opt out of the hire programme at pickup and purchase Florida's own visitor toll pass. If you do this, ask the counter agent to deactivate the vehicle's default toll device to avoid being charged twice.
Note that toll charges sometimes appear on your card days or even weeks after you return the minivan, because toll agencies process invoices in batches.
What documents do I need to pick up a minivan hire in Tampa?
To collect your minivan hire in Tampa you must bring a set of physical documents. Digital copies are not accepted at the counter.
- Your original, unexpired driver's licence in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
Debit cards and prepaid cards are not accepted for the security deposit on a Tampa minivan hire, even if you prepaid your booking online. Bring a major credit card with sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United States.
What is the minimum age to hire a minivan in Tampa?
No, drivers under 25 cannot hire a minivan in Tampa without restrictions. Minivans fall into a vehicle class that most hire partners restrict to drivers aged 25 and older.
Here is how age rules apply to minivan hires in Tampa:
- Drivers 25 and older: no age surcharge, full access to minivan class
- Drivers 21 to 24: subject to a daily young-renter surcharge and are generally not permitted to hire a minivan, as the minivan category is restricted to 25 plus at most partner brands
- Drivers under 21: not eligible to hire in Florida outside of New York and Michigan exceptions, which do not apply in Tampa
The young-renter surcharge varies by partner. For example, Avis and Budget charge a daily fee with a monthly cap, while Alamo, National, and Enterprise charge a different daily rate. These fees are paid at the counter and are not included in your prepaid rate.
If you are between 21 and 24 and need a vehicle in Tampa, consider booking a smaller class such as an economy, compact, or intermediate SUV, which are more commonly available to younger drivers. Contact customer service before booking if you are unsure which classes are available for your age at your chosen Tampa location.
Can I get Tolls Cashback on my Tampa minivan hire?
Yes, every Tampa minivan hire booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
This benefit is especially useful in Tampa, where the Selmon Expressway and other regional toll roads are fully cashless and tolls can add up to US$3 to US$10 per day depending on your route. You still pay tolls normally through the hire company's toll programme or your own visitor pass, and then claim the cashback afterward.
To claim your Tolls Cashback after returning your Tampa minivan:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid
Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly once you return the minivan.
How does the security deposit work for a minivan hire in Tampa?
When you pick up your Tampa minivan hire, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles in the United States, including minivans, the typical hold is approximately US$300 to US$400. However, the exact amount depends on the hire brand, the specific Tampa location, and the vehicle class. Minivans may carry a slightly higher hold than economy cars, so confirm the amount with the counter agent before signing.
Key things to know about the deposit on a Tampa minivan hire:
- Only a physical, major credit card in the main driver's name is accepted. The driver's name must be printed on the card.
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
- After you return the minivan, the hold is released, but your bank controls when the credit reappears. This can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Tampa to prevent fraud blocks on the authorisation.
Can I add an extra driver to my Tampa minivan hire?
Yes, you can add an additional driver to your Tampa minivan hire, either as part of your rate or for a fee paid at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, a daily fee applies at the Tampa pickup counter:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
For Avis, Budget, and Payless, additional drivers must be at least 25 years old at pickup. All additional drivers must be present at the Tampa counter with a valid driver's licence and any required IDP, and they must sign the hire agreement. Anyone who drives the minivan without being listed on the agreement will not be covered by the hire protections.
If you need to add a driver after pickup, visit a branch location to update the agreement. Phone or chat requests alone are generally not sufficient.
What fuel policy applies to a minivan hire in Tampa?
Your Tampa minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Tampa pickup location.
When returning your minivan in Tampa:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep the fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as evidence
If you return the minivan with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the minivan full is always the most cost-effective option.
If the tank was not full when you picked up the minivan in Tampa, ask the agent to record the exact starting level on the agreement. You only need to return it at that same level.
Is there insurance included with a minivan hire in Tampa?
Yes, minivan hires in Tampa booked through Hola Car Rentals typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire minivan from a collision, theft, or vandalism.
However, CDW and LDW do not cover everything. Common exclusions for Tampa minivan hires include:
- Third-party liability: damage or injury you cause to other people or their property. This requires separate cover such as LIS, ALI, or SLI.
- Tires, wheels, undercarriage, and roof damage, which are often excluded unless a specific add-on is purchased
- Incidents involving unauthorised drivers, meaning anyone not listed on the hire agreement
- Prohibited use such as off-road driving, DUI, or reckless driving
A deductible or excess may apply per incident unless your confirmation explicitly shows zero deductible. Check your booking confirmation to see the exact deductible amount for your Tampa minivan hire.
In Florida, state-minimum third-party liability is not automatically guaranteed on all hires. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended when hiring a minivan in Tampa, especially if you plan to drive on busy expressways such as the Selmon Expressway.
Can I do a one-way minivan hire from Tampa to another Florida city?
Yes, one-way minivan hires from Tampa to other Florida cities are generally available, but a drop-off fee may apply depending on your specific route.
The drop-off fee is set by the hire partner and varies by route, distance, vehicle class, and season. Minivans, as a larger vehicle class, may carry higher repositioning fees than economy cars on the same route. The fee will be shown during the booking process under the To pay at destination section, so you can see the exact amount before confirming your reservation.
Typical patterns for one-way minivan hires from Tampa:
- Tampa to Orlando: a drop-off fee typically applies given the distance between cities
- Tampa to Miami: a drop-off fee typically applies
- Same-city airport to downtown Tampa: often no drop-off fee
Cross-border one-way hires, for example taking a Tampa minivan into another country, are generally restricted or require prior partner approval and may carry significantly higher fees or not be permitted at all.
If you change your drop-off location after booking, the hire will be re-priced and the drop-off fee may change. Always verify the fee on your confirmation before pickup and again at the Tampa counter to ensure it matches what was disclosed.
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