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Frequently Asked Questions
What does my van rental in Missouri through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Missouri.
Will I face unexpected charges when I rent a van in Missouri through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when renting a van in Missouri?
Missouri has only one toll facility: the Lake of the Ozarks Community Bridge on State Highway MM. This bridge is the sole toll road in the state, so most van travel across Missouri, including routes between Kansas City, St. Louis, and Springfield, is completely toll-free.
- The bridge accepts cash only. No electronic transponders, E-ZPass, or cashless payment options work here.
- Standard 2-axle vehicles (which includes most rental vans) pay US$3.00 during summer months (May through September) and US$2.00 at other times of year.
- Larger vans classified as utility vehicles or buses may be charged US$5.00.
Because the bridge is cash-only, the toll programs offered by rental companies at the counter (such as e-Toll or TollPass) are not useful for this crossing. You simply pay cash at the booth. There are no congestion charges, emissions zones, or city-center driving fees anywhere in Missouri.
What documents do I need to pick up a rental van in Missouri?
To collect your van in Missouri, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Missouri from abroad.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. Obtain any IDP before leaving your home country, as it cannot be issued abroad.
What is the minimum age to rent a van in Missouri?
The minimum age to rent a van in Missouri without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Missouri but will be charged a daily underage fee that varies by partner brand.
There is an important restriction specific to van rentals: most partner brands, including Avis, Hertz, Alamo, Enterprise, Budget, and others, restrict van and minivan categories to drivers aged 25 and older. This means that even if you are 21 to 24 and willing to pay the surcharge, you may not be eligible to rent a van in Missouri, as vans fall into a restricted vehicle class.
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, Enterprise: US$15 per day plus taxes.
If you are under 25 and need a van in Missouri, contact customer service before booking to confirm availability for your specific age and location.
Can I get tolls cashback when renting a van in Missouri?
Yes, Tolls Cashback is included with every van rental booked through Hola Car Rentals, and it applies to Missouri trips as well.
Missouri has only one toll road, the Lake of the Ozarks Community Bridge, which charges cash at the booth. If your van route takes you across that bridge, or if you drive your Missouri van into neighboring states with toll roads, you can claim reimbursement of up to 5% of your total booking value for tolls paid during the rental period.
To claim your cashback after returning the van:
- Email [email protected] within 30 days of returning the vehicle.
- Include your Hola Car Rentals reservation confirmation, a copy of the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback, followed by your reservation number.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Where can I pick up a rental van in Missouri?
Van rentals in Missouri are available at several airports served by major partner brands including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, and Thrifty.
- Kansas City International Airport (MCI): the largest selection of vans in the western part of the state.
- Lambert-St. Louis International Airport (STL): the primary hub for van rentals in eastern Missouri.
- Springfield-Branson National Airport (SGF): serves the southern Missouri region.
- Columbia Regional Airport (COU): a smaller option in central Missouri with more limited van availability.
Van availability is concentrated at the major airport locations. Smaller airports and rural areas across Missouri have more limited selections, so booking in advance is strongly recommended, especially for 12-passenger or 15-passenger vans. To find your specific counter at any Missouri airport, check your booking confirmation for the operating brand name, then follow the car rental signs inside the terminal or to the designated rental car area.
What credit card do I need to rent a van in Missouri?
Yes, a major credit card is required to rent a van in Missouri. The card must be a physical card with the main driver's name printed on it, and it must be presented in person at the counter.
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold.
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
- The card must belong to the main driver. A third party's card is not permitted.
At pickup, the rental partner will place a temporary authorization hold on your card. For standard vehicles in the United States, this is typically around US$300 to US$400, though the amount can be higher for larger vans or premium locations in Missouri. This hold reduces your available credit until it is released after the van is returned, which can take up to 15 business days depending on your bank. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks.
Can I rent a van in Missouri and return it in a different city?
Yes, one-way van rentals in Missouri are generally available, allowing you to pick up in one city and drop off in another, such as picking up in Kansas City and returning in St. Louis.
A drop-off fee may apply depending on the route, the partner brand, and the vehicle class. This fee is route-specific and is shown during the booking process under the section labeled as charges due at the destination. It cannot be prepaid and is paid directly at the counter.
- Same-city routes, such as airport to downtown within the same Missouri city, often have no drop-off fee.
- City-to-city routes within Missouri, such as Kansas City to Springfield, typically carry a drop-off fee that varies by distance and van class.
- Cross-state one-way van rentals, such as Missouri to Illinois or Missouri to Kansas, may be permitted but often carry higher fees or restrictions depending on the partner.
Always review the details page during booking to confirm whether a drop-off fee applies to your specific Missouri van route before completing your reservation.
What fuel policy applies to van rentals in Missouri?
Van rentals in Missouri follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your van in Missouri:
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive.
- Keep the fuel receipt showing the date, time, and station address as proof.
- For after-hours returns at Missouri airport locations, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.
If you return the van below the recorded starting level, the rental partner will charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Is travel assistance included when I rent a van in Missouri?
Yes, most van rental bookings include travel assistance coverage provided by Terrawind Global Protection, though this benefit does not apply to residents of the United States or Canada.
For eligible renters driving a van in Missouri, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance while traveling in Missouri, for example after a breakdown on a rural highway or following an accident, contact the assistance line 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your specific van reservation in Missouri.
Do I need an International Driving Permit to rent a van in Missouri?
An International Driving Permit (IDP) is not always mandatory to rent a van in Missouri, but it is strongly recommended in certain situations and required in others.
- If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory. Without it, the rental counter in Missouri may refuse to hand over the van.
- If your license is in English or uses a Latin alphabet, an IDP is recommended as a translation aid but is not strictly required by most Missouri rental partners.
The IDP is a translation document only. It must always be carried alongside your original driver's license and is not valid on its own. You must obtain your IDP in your home country before traveling to Missouri, as it cannot be issued abroad. In the United States, organizations like AAA issue IDPs only to holders of a U.S. license. Check your booking confirmation for any specific requirements noted by the partner brand handling your van rental in Missouri.
Can I add an additional driver to my van rental in Missouri?
Yes, you can add an additional driver to your van rental in Missouri, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the following fees apply per day:
- Avis, Budget, Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Missouri pickup counter with a valid driver's license and must sign the rental agreement. Only drivers listed on the agreement are covered by the van's insurance protections. Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup. If the additional driver is under 25, a young-renter surcharge may apply or they may not be accepted, depending on the Missouri location and partner rules.
What insurance options are available for a van rental in Missouri?
Two main types of coverage are relevant when renting a van in Missouri: damage protection for the van itself and liability protection for third parties.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the van is damaged or stolen during your rental. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Missouri. Some U.S. states require rental companies to include a state-minimum liability, but this is not universal. Adding supplemental liability coverage up to US$300,000 is strongly recommended for van rentals in Missouri, especially given the larger size and passenger capacity of vans.
- CDW/LDW covers the rental van for collisions, theft, and vandalism, subject to exclusions.
- LIS/ALI/SLI covers third parties injured or whose property is damaged by the van.
- Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).
Review your booking confirmation to confirm which coverages are included in your Missouri van rate.
What happens if I return my Missouri van rental late?
If you return your van in Missouri after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every Missouri location or partner brand.
If you exceed the grace period, the rental partner may charge you for extra time, which can be billed in hourly or full-day increments depending on the partner's policy. A late return fee may also apply on top of the additional time charge.
- Always plan your return with enough time to refuel the van near the Missouri return location before the deadline.
- If you know you will be late, contact the rental partner directly using the number on your rental agreement as early as possible.
- Returning on a Missouri public holiday may mean adjusted counter hours, so confirm in advance.
If you need more days with the van, you can request an extension during your rental period. Contact the rental partner or reach out to customer support before your scheduled return time, as extending after the fact may result in higher daily rates than your original booking.
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