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Frequently Asked Questions
What does my van rental in Miami Beach through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges when I rent a van in Miami Beach through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my van rental in Miami Beach?
Several rental brand counters operate directly in Miami Beach, so you do not need to travel to Miami International Airport (MIA) to collect your van.
- Budget is located at 6742 Collins Ave (at 67th St), Miami Beach, FL 33141
- National and Alamo share a location at 4332 Collins Ave, Suite 104, Miami Beach, FL 33140
- Enterprise is at 1000 5th St, Suite 100, Miami Beach, FL 33139
- Sixt is at 701 5th St, Miami Beach, FL 33139
For Miami Beach city-center locations, you drive or walk directly to the branch address. No airport shuttle is required. Once at the counter, a representative will process your paperwork and direct you to your van in the designated pickup lot. If you are arriving from MIA, allow roughly 20 to 30 minutes via the MacArthur Causeway in light traffic.
If your booking is fulfilled at MIA instead, follow Ground Transportation signs to the lower level outside baggage claim, match your brand to the correct bay or zone, and take the shuttle to the provider lot. On-airport brands use the MIA Mover train to the consolidated Rental Car Center.
What are the counter hours for van rental locations in Miami Beach?
Counter hours for van rental locations in Miami Beach vary by brand and day, so confirm your specific branch before arriving.
- Sixt (701 5th St): Monday to Friday 9am to 5pm, Saturday and Sunday and public holidays 9am to 2pm
- Budget (6742 Collins Ave): Monday to Friday 8am to 6pm, Saturday 9am to 5pm, Sunday 9am to 4pm
- National (4332 Collins Ave): after-hours van return is available, though pickup hours are not listed; confirm directly
None of the Miami Beach city-center van rental branches offer confirmed after-hours pickup. If your flight or cruise arrives outside these windows, consider booking your van at Miami International Airport instead, where the Enterprise shuttle runs from 5am to midnight daily and after-hours key drop is available at the return area entrance.
Always cross-check hours on your booking confirmation, as hours can change on public holidays. Arriving even a few minutes after closing may mean your van is unavailable until the next business day.
How do I return a van after hours in Miami Beach?
After-hours van return options in Miami Beach depend on which brand you rented from.
- National (4332 Collins Ave, Miami Beach): after-hours return is available; check your rental agreement for the exact key-drop procedure
- Sixt (701 5th St, Miami Beach): use the designated Car Return spots behind the office, not the pickup lot. Parking in non-designated spots risks towing
- Enterprise at Miami International Airport: park in the Enterprise return area, lock the van, and drop the keys in the box adjacent to the main entrance. The shuttle runs 5am to midnight daily
For any after-hours van drop in Miami Beach, photograph the van's condition, fuel gauge, and odometer before leaving. Keep the fuel receipt if you refueled nearby. Leave a copy of the receipt in the key envelope where applicable.
If your confirmation does not specify an after-hours procedure for your Miami Beach van rental location, contact the branch in advance to confirm. Returning outside stated hours without prior arrangement may result in additional charges.
Are there toll roads I should know about when driving a van rental in Miami Beach?
Yes, toll roads are common around Miami Beach and almost all are cashless, meaning your van will be billed electronically rather than at a cash booth.
The main systems in Florida are SunPass and E-PASS, used on expressways including the Florida Turnpike and I-95 Express lanes near Miami Beach. Tolls in the Miami area typically run approximately US$5 to US$20 per day depending on your route.
Your van rental will already include an electronic toll device or plate-based billing. At pickup you have two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental
- Pay per use: the rental company charges each toll plus daily or administrative processing fees, billed after return
If you prefer to use your own visitor toll pass, inform the counter agent so they can deactivate the van's default device and prevent duplicate charges.
Toll charges can appear on your card days or even weeks after you return the van, because toll agencies process invoices in batches. All bookings include Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the van.
Can I park my rental van overnight on Miami Beach streets?
No, overnight street parking for a rental van in Miami Beach is heavily restricted and in many cases prohibited entirely.
Florida law explicitly prohibits overnight parking of vans on residential streets, roadways, and parks, treating them as a safety hazard. This means that unlike a standard rental car, a van faces outright overnight parking bans in residential areas of Miami Beach, not just permit restrictions.
Beyond the van-specific rule, Miami Beach enforces an aggressive residential permit parking system. Zones are identified by letters or numbers, and parking during restricted hours without the corresponding permit triggers immediate towing with no grace period. The same space can be legal at 10am and illegal at 6pm, and weekend enforcement is intensified.
For your Miami Beach van rental, the safest approach is to use a parking garage or hotel valet for overnight storage. Do not rely on street parking, especially on weekends or in residential neighborhoods, as towing is immediate and costly. Confirm your accommodation's van parking capacity before arrival, since some hotel garages have height or length restrictions that affect larger vans.
What documents do I need to pick up a van rental in Miami Beach?
To collect your van rental in Miami Beach, bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid driver's license, original and unexpired, in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside the original license
- Passport or valid government-issued photo ID
- Major credit card physically printed with the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted
- Booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the US)
Name mismatches between your license, passport, and credit card are one of the most common reasons a van rental pickup is delayed or refused in Miami Beach. Ensure all names match exactly.
The security deposit hold for a van in the United States is typically around US$300 to US$400, though it can be higher for larger vehicle classes. Make sure your card has sufficient available credit before arriving at the Miami Beach counter.
Are there speed cameras or automated fines I should know about when driving a van in Miami Beach?
Yes, Miami-Dade County operates automated speed enforcement cameras in school zones, and these apply to any van rental driven in the Miami Beach area.
RedSpeed camera systems are active in 11 school zones and issue US$100 citations for driving more than 10 mph over the posted limit. Cameras operate from 30 minutes before school starts through 30 minutes after dismissal on every school day. School zone speed limits typically drop to 15 to 25 mph during those windows.
Some monitored zones, such as Biscayne Boulevard and NE 123rd Street, operate 24 hours a day at a 35 mph limit, so enforcement is not limited to school hours in every location.
Citations are issued to the registered owner of the vehicle, meaning the rental company receives the ticket and passes the charge to you, typically with an administrative processing fee added. These violations do not add points to your license or affect insurance rates, but the charge will appear on your card after the rental ends.
Miami also operates red light cameras at specific intersections. Violations are captured automatically and billed to the registered owner. When driving your van rental around Miami Beach, observe posted speed limits carefully, especially near schools and on monitored boulevards.
Is there a minimum age to rent a van in Miami Beach?
Yes, renting a van in Miami Beach requires the main driver to be at least 25 years old. Vans fall into a restricted vehicle class, and most rental partners in the United States do not allow drivers under 25 to rent them regardless of surcharge payment.
Florida is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and over. In Miami Beach, the standard minimum age for a van rental is 25, and drivers aged 21 to 24 are typically not eligible for this vehicle class even if they pay a young-renter surcharge.
If you are between 21 and 24 and need a larger vehicle, consider booking a standard SUV or intermediate SUV instead, as those classes are more commonly available to younger drivers subject to a daily surcharge.
Additional drivers added to a Miami Beach van rental must also meet the same age requirements. For Avis, Budget, and Payless, additional drivers must generally be at least 25 at the time of pickup. All additional drivers must be present at the counter with a valid license and sign the rental agreement.
How does the Tolls Cashback benefit work for a van rental in Miami Beach?
Every booking includes Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Miami Beach van rental.
Given that Miami Beach is surrounded by cashless toll roads including the Florida Turnpike and I-95 Express lanes, tolls can add up quickly, especially if you drive to Fort Lauderdale, Orlando, or other parts of Florida during your van rental.
To claim your cashback:
- Email [email protected] within 30 days of returning the van
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at pickup, and a toll receipt or invoice showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are free during your Miami Beach van rental; you still pay tolls normally and receive reimbursement afterward up to the 5% cap.
Can I add an additional driver to my van rental in Miami Beach?
Yes, you can add an additional driver to your van rental in Miami Beach, but the additional driver must be present at the counter during pickup.
The additional driver must bring:
- A valid driver's license, physical and unexpired
- An International Driving Permit if their license uses a non-Latin alphabet
- A passport or government-issued photo ID
Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the van without being listed on the agreement is not covered by the rental protections, including CDW/LDW and liability coverage.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads Additional driver free of charge. If it is not included, fees apply at the counter:
- Avis, Budget, Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, Dollar: US$13.50 per day, capped at US$189
- Alamo, National, Enterprise: US$15 per day
For van rentals in Miami Beach, additional drivers must also meet the minimum age requirement of 25 for this vehicle class. For Avis, Budget, and Payless, additional drivers must be at least 25 at the time of pickup.
What fuel policy applies to van rentals in Miami Beach?
Van rentals in Miami Beach follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge. If the van is not full at pickup, the starting level must be noted on the agreement and you return it at that same level.
At return, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive. Keep the fuel receipt showing the date, time, and station address. For after-hours van returns in Miami Beach, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
If you return the van below the recorded level, the rental company will charge for the fuel shortfall at their own refueling rate, which is typically higher than pump price, plus a service fee. This charge appears on your card after the rental ends and is separate from the security deposit hold.
Ask the agent at your Miami Beach van rental counter for the nearest fuel station to the return location before you drive away.
Can I pick up a van in Miami Beach and return it in a different city?
Yes, one-way van rentals from Miami Beach to a different city are possible, but a drop-off fee typically applies and the amount varies by route, rental company, and vehicle class.
When searching for your van rental, select a different return location during checkout. The drop-off fee, if applicable, will appear on the rate details page under the To pay at destination section before you confirm. This fee cannot be prepaid and is paid at the counter when you pick up the van.
Common one-way van rental patterns from Miami Beach:
- Miami Beach to Orlando: a drop-off fee usually applies given the distance
- Miami Beach to Fort Lauderdale: shorter routes may carry a lower fee or none at all
- Miami Beach to Miami International Airport: same-city airport to downtown routes often have no drop-off fee
Cross-border one-way van rentals, such as driving from Miami Beach into another country, are generally restricted or require prior partner approval. Check your booking confirmation for any territory restrictions before driving the van across state or National borders.
If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the rental and affect van availability.
Is travel assistance included with my van rental in Miami Beach?
Yes, most bookings include travel assistance provided by Terrawind Global Protection, and this applies to your van rental in Miami Beach as well. However, this benefit does not apply to customers who are residents of the United States or Canada.
If you qualify, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident involving your van
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is particularly relevant for a van rental in Miami Beach, where a breakdown on a causeway or an accident involving multiple passengers could create significant legal and medical complexity. Having legal assistance included means you have support if an incident occurs while driving the van.
To use the assistance, contact Terrawind 24 hours a day, 7 days a week before incurring expenses where prior authorization is required:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation. Check your booking confirmation for the exact coverage limits and conditions that apply to your Miami Beach van rental.
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