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Frequently Asked Questions
What does my SUV rental in Savannah through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Savannah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Savannah.
Will I face unexpected charges when I rent an SUV in Savannah through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Savannah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Savannah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Savannah airport?
Rental car counters at Savannah/Hilton Head International Airport (SAV) are located on the first floor of the airport terminal, accessible after baggage claim. Follow the car rental signs from the arrivals level to reach the counter for your brand.
The rental facility address is 436-452 Airways Ave, Savannah, GA 31408. Counter hours are 7am to 11pm daily. Most major brands operate within the terminal itself, so no off-site shuttle is typically required for your SUV pickup.
To keep your Savannah SUV pickup moving smoothly, plan for roughly 20 to 35 minutes from baggage claim to driving away: about 5 to 10 minutes to reach the counter, 10 to 15 minutes for paperwork, and 5 to 10 minutes to retrieve your vehicle. Pre-checking in online with your brand can shorten the counter step considerably.
Are there toll roads I should know about when renting a SUV in Savannah?
Savannah itself sits in a part of Georgia with no traditional toll roads, so day-to-day driving around the city in your SUV will not require a transponder or toll payment.
However, if your Savannah SUV rental takes you toward the Atlanta metropolitan area, you may encounter Georgia Express Lanes, which use the Peach Pass system. These lanes are entirely cashless, meaning no cash payment is accepted at any point. Compatible passes include Sun Pass and Quick Pass. Key pricing details for those routes:
- I-85 Express Lanes: US$0.10 to US$0.90 per mile depending on congestion
- I-75 Express Lane: minimum US$0.10 per mile with dynamic pricing
- Northwest Corridor (I-75 and I-575): minimum US$0.10 per mile
If you use the rental vehicle's built-in toll device, the rental company will charge actual tolls plus an administrative fee, typically US$4.95 to US$5.35 per day, capped at roughly US$34.65 per rental period. You can opt out at the counter and arrange your own Peach Pass or use a plate-based payment option instead.
Vehicles with three or more occupants may use Peach Pass express lanes toll-free, so confirm carpool eligibility if your group qualifies.
What documents do I need to pick up a SUV rental in Savannah?
To collect your SUV rental in Savannah, bring all of the following physical documents to the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
- Passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at any Savannah SUV rental counter. A name mismatch between your license, passport, and credit card is one of the most common reasons for delays at pickup, so verify everything matches before you travel.
Can I get tolls cashback on my SUV rental in Savannah?
Yes, Tolls Cashback is included on all Hola Car Rentals rates, including SUV rentals in Savannah. If your Savannah trip takes you onto Georgia Express Lanes near Atlanta or any other toll road, you can claim back up to 5% of your total booking value for tolls paid during the rental.
How the reimbursement works:
- If you paid US$18 in tolls and your 5% cap is US$30, you receive US$18 back
- If you paid US$50 in tolls and your 5% cap is US$30, you receive US$30 back
To claim, email [email protected] within 30 days of returning your Savannah SUV. Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges. Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How does the security deposit work for a SUV rental in Savannah?
When you pick up your SUV rental in Savannah, the rental company places a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental closes and your bank releases the hold.
For SUV rentals in the United States, typical holds range from US$300 to US$400 for standard vehicles, and can be higher for larger or premium SUV classes. The exact amount is set by the rental desk and may vary by brand, location, and season.
Important requirements for your Savannah SUV pickup:
- The credit card must be a major card (Visa, Mastercard, Amex, etc.) in the main driver's name with the name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- You must have enough available credit to cover the hold plus any expected charges
After you return the SUV, the hold is released. Your bank controls how quickly it reappears on your available balance, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.
What are the counter hours for SUV rentals at Savannah airport?
The rental car counters at Savannah/Hilton Head International Airport (SAV) are open 7am to 11pm daily for SUV pickup and return. This applies to the major brands operating at the terminal on Airways Ave.
If you are considering a downtown Savannah SUV pickup instead, city branch hours are more limited. For example, some downtown locations operate Monday to Friday 8:30am to 5:30pm and Saturday 9am to 12pm, with no Sunday service. Suburban branches on Abercorn Street may open as early as 7am on weekdays but close at noon on Saturdays and are closed Sundays.
Key planning tips for your Savannah SUV rental:
- If your flight arrives after 11pm, the airport counters may be closed; contact your rental brand in advance to confirm after-hours options
- Rental companies will typically hold your booking for up to 24 hours if your flight is delayed
- If a delay pushes your arrival beyond 24 hours from the original pickup time, contact your booking provider as soon as possible
Always confirm hours directly with your rental brand before travel, as holiday schedules can differ from standard operating hours.
How does Savannah's historic square layout affect driving a SUV rental?
Savannah's city plan is unlike most American cities, and it directly affects how you navigate your SUV rental. The historic grid is interrupted by a series of squares that act as traffic circles, requiring drivers to go around them rather than through them. You cannot cut straight across blocks the way you would in a conventional grid city.
Practical implications for your Savannah SUV rental:
- GPS routing may suggest paths that feel indirect; this is normal given the square layout
- Traffic naturally moves more slowly through the historic district, so allow extra time when navigating downtown
- Larger SUV models require more turning radius around the squares, so take corners deliberately
Outside the historic core, Savannah roads follow more standard patterns and SUV driving is straightforward. If you are picking up your SUV at the airport on Airways Ave and heading into the city, you will encounter the square layout once you enter the downtown grid.
There are also local size restrictions to be aware of: vehicles parked in residential districts cannot exceed 22 feet in length, 8 feet in width, or 12 feet in height. Most standard SUV rentals fall well within these limits, but it is worth confirming the dimensions of your specific vehicle at the counter.
Does travel assistance come with my SUV rental in Savannah?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this applies to SUV rentals in Savannah as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is particularly useful if your Savannah SUV rental involves long drives on Georgia highways or interstate routes where a breakdown or accident far from the city could leave you needing emergency support.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Note that this coverage does not include damage to the rental SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your booking confirmation for the exact terms and limits that apply to your reservation.
Can I pick up a SUV in Savannah and return it to a different city?
Yes, one-way SUV rentals are available in Savannah, allowing you to pick up at one location and return to a different city or airport. However, a drop-off fee typically applies and the amount varies by route, rental brand, vehicle class, and season.
Common patterns for Savannah SUV one-way rentals:
- Savannah airport to downtown Savannah (or vice versa): often no drop-off fee
- Savannah to another Georgia city: a drop-off fee usually applies
- Savannah to a different state: a drop-off fee almost always applies and can be significant for larger SUV classes
The drop-off fee is shown during the booking process under the section labeled to pay at destination. It cannot be prepaid and is paid directly to the rental company at pickup or return.
To confirm your one-way route is available and to see the exact fee before committing, complete the search on the booking platform with your specific pickup and return locations. If the fee does not appear, it means no drop-off charge applies to that route. Always review your booking confirmation to verify the fee matches what was shown at checkout.
What is the minimum age to rent a SUV in Savannah?
The minimum age to rent a SUV in Savannah without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily underage fee, and most SUV classes are restricted to renters aged 25 and older.
Typical underage surcharges for Savannah SUV rentals by brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
For drivers aged 21 to 24, the vehicle classes available in Savannah are generally limited to economy, compact, and intermediate SUV categories. Full-size SUVs, premium SUVs, and luxury vehicles typically require the renter to be at least 25.
One exception: if you are from Latin America or the Caribbean and your Savannah SUV booking is fulfilled by Avis or Budget, the underage fee may be waived for the main driver aged 21 to 24 on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.
Drivers under 21 cannot rent in Georgia outside of New York and Michigan state rules, which do not apply here.
How does the fuel policy work for a SUV rental in Savannah?
SUV rentals in Savannah follow a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid charges.
Steps to follow for your Savannah SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Before returning the SUV, refuel within roughly 10 miles of the return location so the gauge does not drop below full
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee.
When picking up your Savannah SUV at the airport on Airways Ave, ask the counter agent to point you toward the nearest fuel stations to the return location. You can also use Google Maps to find stations close to SAV before your return drive.
Some counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the full-to-full approach is usually the better value for most renters.
Can I add an additional driver to my SUV rental in Savannah?
Yes, you can add an additional driver to your SUV rental in Savannah, either at no cost if your rate includes it or for a daily fee paid at the counter.
If your rate does not include a free additional driver, the fees for Savannah SUV rentals are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver to your Savannah SUV agreement:
- The additional driver must be present at the counter at pickup
- They must bring a valid driver's license and any required IDP
- They must meet the minimum age requirement for the SUV class
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the Savannah SUV without being listed on the contract may void those protections entirely.
Is insurance included with a SUV rental in Savannah?
Insurance coverage for your Savannah SUV rental depends on the rate plan you select at booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans for the United States, and the protections differ between them.
Common coverages available for Savannah SUV rentals:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the SUV. Some U.S. states require a minimum level; Georgia does not mandate it by law, so confirming your coverage level before driving in Savannah is strongly recommended
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the rental SUV itself. They are separate protections and work together.
Common exclusions to be aware of for your Savannah SUV rental:
- Tires, wheels, and undercarriage damage are often excluded unless a specific add-on is purchased
- Driving under the influence or off-road use voids coverage
- Only drivers named on the rental agreement are covered
Always review your booking confirmation and the rental agreement at the Savannah counter to confirm exactly what is included and what deductible applies.
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