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Frequently Asked Questions
What does my SUV rental in Missouri through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Missouri.
Will I face unexpected charges when I rent an SUV in Missouri through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving an SUV in Missouri?
Missouri has only one toll facility: the Lake of the Ozarks Community Bridge on State Highway MM. If you are driving your SUV across this bridge, you need to know a few important details before you go.
- The bridge accepts cash only. There are no electronic transponders, no cashless lanes, and no E-ZPass or similar systems accepted.
- For a standard 2-axle SUV, the toll is US$3.00 during summer months (May through September) and US$2.00 during the rest of the year.
- You cannot cross without paying cash at the booth. There is no invoice or violation option for non-payment.
Because Missouri has only this one cash-only toll, the optional toll transponder programs offered by rental companies at the counter (such as e-Toll or TollPass) are not useful for in-state driving. Missouri also has no congestion charges, emissions zones, or city-center driving fees. If your SUV itinerary stays within Missouri and avoids the Lake of the Ozarks bridge, you will encounter no tolls at all.
What documents do I need to pick up an SUV rental in Missouri?
To collect your SUV at any Missouri rental counter, you must present the following physical documents:
- A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license.
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher if required by the partner.
- Round-trip flight or cruise tickets if you are visiting Missouri from abroad.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the counter. For SUV classes in Missouri, deposit holds can be higher than for standard vehicles, so ensure your credit card has sufficient available credit before arriving at the counter.
How does the SUV pickup process work at Lambert St. Louis International Airport in Missouri?
At Lambert St. Louis International Airport (STL) in Missouri, the SUV pickup process varies slightly by brand, but the general flow is as follows:
- Enterprise and National: Counters operate from 6:00 AM to 11:45 PM daily. After collecting your bags, take the rental shuttle from the designated stop. The facility is off-airport at 4540 Woodson Road. If you arrive before 4:00 AM, you can return or pick up at the National/Alamo facility at that address.
- Budget: The counter closes at 10:00 PM. A shuttle runs until 11:00 PM for Southwest terminal arrivals. After 10:00 PM, Budget directs customers to the Avis counter and shuttle.
- Payless: Operates 24 hours at STL.
- Avis and Budget shuttles depart from baggage claim. East Terminal customers call for pickup; other terminals use door MT17.
When picking up your SUV, confirm the fuel level is recorded on the rental agreement and inspect the vehicle for any pre-existing damage before leaving the facility. Full-size SUVs at STL may require a deposit hold of US$400 to US$850 depending on the partner brand.
Can I get tolls cashback on my SUV rental in Missouri?
Yes, Tolls Cashback is included on all bookings, including SUV rentals in Missouri, and you can claim up to 5% of your total booking value back for tolls paid during your rental.
Missouri has only one toll road, the Lake of the Ozarks Community Bridge, which charges US$2.00 to US$3.00 for a standard SUV depending on the season. If your Missouri SUV itinerary takes you across that bridge, or if you drive into neighboring states with more extensive toll networks, you can submit a claim after returning the vehicle.
To claim your cashback:
- Email [email protected] within 30 days of returning your SUV.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is AWD available on SUV rentals in Missouri?
Yes, AWD options are available on SUV rentals in Missouri, particularly at Lambert St. Louis International Airport (STL), though availability depends on the specific class and brand you book.
Missouri's terrain ranges from Ozark hills and wooded backroads to open farmland and urban highways. AWD is generally recommended for most Missouri driving conditions, especially in winter when roads can be icy or wet. For heavier snow or genuinely off-road terrain, a 4WD SUV provides additional capability.
Known AWD SUV options at STL include models such as the Nissan Rogue AWD and the Jeep Wrangler, typically priced around US$99 per day. Compact and midsize SUVs at STL generally range from US$68 to US$99 per day, while full-size SUVs range from approximately US$227 to over US$500 per day depending on the model and brand.
Because AWD and specific SUV models are in high demand in Missouri, it is advisable to book your preferred class early. Note that rental companies assign a vehicle within the booked class and cannot guarantee a specific model, so confirm AWD availability with the counter agent at pickup if it is important for your trip.
What is the minimum age to rent an SUV in Missouri?
In Missouri, the minimum age to rent an SUV without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Missouri but will be subject to a daily underage fee, and most full-size and premium SUV classes are restricted to renters aged 25 and older.
Typical young-renter daily surcharges by brand for Missouri SUV rentals:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189.
- Alamo, National, and Enterprise: US$15 per day.
If you are aged 21 to 24 and want to rent an SUV in Missouri, compact and intermediate SUV classes are generally the categories available to you. Full-size, premium, and luxury SUV classes typically require the main driver to be at least 25.
One exception applies to travelers from Latin America and the Caribbean booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived for the main driver aged 21 to 24 on eligible rate plans and vehicle categories. Check your booking confirmation to see if this waiver is shown.
How much is the security deposit for an SUV rental in Missouri?
For SUV rentals in Missouri, the security deposit is a temporary hold placed on your credit card at pickup, not a charge. The amount varies by brand, location, vehicle class, and season.
As a general reference for Missouri SUV rentals:
- Standard and compact SUVs: typically US$300 to US$400 for most partner brands at Missouri airports.
- Full-size and premium SUVs: holds can range from US$400 to US$850 or higher depending on the partner brand and specific vehicle.
The hold reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return. To prepare:
- Bring a physical major credit card with your name printed on it. Debit and prepaid cards are not accepted for the deposit.
- Ensure your card has enough available credit to cover the hold plus any expected charges.
- Notify your bank of your travel to Missouri to prevent fraud blocks on the authorization.
- Bring a backup credit card in case your primary card is declined.
The exact hold amount is set by the rental partner desk at pickup. Hola Car Rentals cannot confirm the precise figure in advance.
What insurance coverage do I need for an SUV rental in Missouri?
When renting an SUV in Missouri, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your SUV in Missouri. Not all U.S. states require rental companies to include minimum liability coverage, so it is important to confirm whether your booking includes it or whether you need to add it at the counter.
Additional optional coverages available at the counter include:
- Personal Accident Insurance (PAI) for your own injuries.
- Personal Effects Coverage (PEC) for belongings inside the SUV.
- Premium Roadside Assistance for breakdowns on Missouri roads.
Review your booking confirmation carefully to see which protections are already included in your rate before accepting anything at the counter. Only named drivers on the rental agreement are covered by any of these protections.
What travel assistance is included with my SUV rental in Missouri?
Most bookings include travel assistance through Terrawind Global Protection, which can be valuable if something goes wrong during your SUV trip across Missouri, whether on a remote Ozark backroad or on the highway between St. Louis and Kansas City.
Core benefits typically included:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Missouri SUV rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not include damage to the SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for SUV rentals in Missouri?
SUV rentals in Missouri follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your Missouri trip, use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full on the drive back.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Missouri SUV rentals generally come with unlimited mileage, so fuel is your main variable cost to manage during the rental.
Can I add an additional driver to my SUV rental in Missouri?
Yes, you can add an additional driver to your SUV rental in Missouri, either as part of your rate or for a daily fee paid at the counter.
If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, the daily fees by brand are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65.
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189.
- Alamo, National, and Enterprise: US$15 per day.
Requirements for adding a driver to your Missouri SUV rental:
- The additional driver must be present at the counter at pickup with a valid driver's license.
- They must meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
- If their license is not in a Latin alphabet, they must also bring an IDP.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the rental agreement are covered by the SUV's insurance protections. Never allow an unlisted person to drive the vehicle in Missouri.
Can I pick up an SUV in Missouri and return it in a different city?
Yes, one-way SUV rentals in Missouri are available, allowing you to pick up in one city, such as St. Louis, and return in another, such as Kansas City. However, a drop-off fee may apply depending on the route, the rental brand, and the SUV class you select.
Key things to know about one-way SUV rentals in Missouri:
- The drop-off fee is route-specific and is set by the rental partner. It is not a mileage or fuel charge, though it is typically taxable locally.
- Full-size and premium SUVs often carry higher repositioning fees than compact or midsize SUVs.
- The fee, if applicable, will appear under the "To pay at destination" section during checkout and on your booking confirmation. If no fee is shown, none applies to your route.
- Cross-border one-way rentals, such as returning an SUV outside Missouri into another state, may be permitted but could carry additional fees or restrictions depending on the partner brand.
Review your confirmation carefully before pickup to confirm the drop-off fee amount. If the counter charges a different amount than what was disclosed, keep all paperwork and contact support after the rental.
How does the SUV return process work at Missouri airports?
Returning your SUV at a Missouri airport follows a straightforward process, but the details vary by brand and location.
At Lambert St. Louis International Airport (STL), the most common return procedures are:
- Enterprise and National: Return the SUV to the off-airport facility. A shuttle runs from 4:00 AM to midnight to take you back to the terminal. For returns before 4:00 AM, use the National/Alamo facility at 4540 Woodson Road, where a shuttle is also provided.
- Budget: Return to the same facility used at pickup. The shuttle operates in coordination with counter hours.
General steps for any Missouri SUV return:
- Refuel the SUV near the return location before arriving, keeping your receipt as proof.
- Return the vehicle at or before your agreed drop-off time. A grace period of approximately 30 minutes is typical, but charges for extra hours or days apply if you exceed it.
- Have an agent inspect the SUV with you and confirm the fuel level and vehicle condition before you leave.
- Request a final receipt or confirmation that the contract is closed.
For after-hours returns, follow the specific instructions on your rental agreement and keep photos of the SUV's condition and fuel gauge at the time of drop-off.
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