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Frequently Asked Questions
What does my SUV rental in Miami Beach through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges when I rent an SUV in Miami Beach through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my rental SUV in Miami Beach?
Several rental counters operate directly in Miami Beach, so you do not need to travel to Miami International Airport (MIA) to collect your SUV.
- Alamo: 4332 Collins Ave, Suite 104, Miami Beach (between 43rd and 44th Streets, across from the Holiday Inn Hotel)
- Budget: 6742 Collins Ave at 67th St, Miami Beach
- Enterprise: 1000 5th St, Suite 100, Miami Beach
- Sixt: 701 5th St, Miami Beach
If you are arriving at MIA and prefer to pick up your SUV at the airport instead, on-airport brands such as Alamo and Enterprise use the consolidated Rental Car Center. Exit baggage claim, take the MIA Mover from the 3rd level between the Dolphin and Flamingo garages, and proceed to the counters on the upper levels. Off-airport brands require following Ground Transportation and Off-Airport Shuttles signs to the lower level outside baggage claim.
Allow 30 to 60 minutes from baggage claim to driving away at MIA, plus roughly 20 to 30 minutes of additional travel time if you then drive to a Miami Beach city-center branch via the MacArthur Causeway.
What are the counter hours for SUV rental locations in Miami Beach?
Counter hours at Miami Beach SUV rental branches vary by location and day, so confirm your specific branch before arrival.
- Sixt (701 5th St, Miami Beach): Monday to Friday 09:00 to 17:00; Saturday, Sunday, and public holidays 09:00 to 14:00
- Budget (6742 Collins Ave, Miami Beach): Monday to Friday 08:00 to 18:00; Saturday 09:00 to 17:00; Sunday 09:00 to 16:00
- Alamo and National (4332 Collins Ave, Miami Beach): after-hours key drop available for returns, though pickup hours should be confirmed at booking
If you plan to return your SUV outside staffed hours at a Miami Beach location, Sixt and Alamo/National both offer after-hours key drop boxes. Use the designated Car Return spots behind the Sixt office on 5th St rather than the pickup lot, as vehicles left in non-designated spaces risk being towed.
Your booking confirmation will show the exact hours for your chosen branch. If your flight is delayed, rental companies will generally hold your SUV reservation for up to 24 hours from the original pickup time.
Do Miami Beach causeways charge tolls when driving a rental SUV?
Yes, several causeways connecting Miami Beach to the mainland charge electronic tolls, and cash is not accepted at these gantries.
The Venetian Causeway and Broad Causeway, for example, use SunPass-only billing, with typical crossing fees ranging from US$1.50 to US$3.00 per pass. The I-95 express lanes near Miami also require a SunPass transponder. Because these roads are fully cashless, your rental SUV will be billed via the vehicle's built-in transponder or through Toll-by-Plate (a photo of the license plate), with the charge passed to you by the rental company along with an administrative processing fee.
At the counter you can choose between two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day depending on the brand, covering all toll usage during your SUV rental
- Pay per use: actual toll amount plus daily or administrative fees billed after the rental ends, sometimes weeks later
If you plan to use your own SunPass or visitor toll pass, inform the counter agent so they can deactivate the vehicle's default device and avoid duplicate charges.
Florida has no congestion charges or emissions zones, so causeway tolls are the only road fees specific to driving a SUV in Miami Beach.
Can I get cashback on tolls paid during my SUV rental in Miami Beach?
Yes, all Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your SUV rental in Miami Beach.
Given that Miami Beach causeways and nearby Florida expressways such as the Florida Turnpike and I-95 Express are fully cashless and can add US$5 to US$20 per day in toll costs, this benefit can meaningfully offset your expenses.
To claim your cashback:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. The reimbursement covers the lesser of the actual tolls paid or 5% of your booking total.
What documents do I need to pick up a rental SUV in Miami Beach?
To collect your SUV in Miami Beach you must present all documents in their original physical form. Digital copies and phone photos are not accepted at the counter.
- Valid driver's license (original, unexpired, in the main driver's name)
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP must be carried alongside your original license, not as a replacement
- Passport or valid government-issued photo ID
- Major credit card with the main driver's name printed on the card, for the security deposit hold
- Booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for non-US residents)
All names across your license, passport, and credit card should match. Some Miami Beach rental desks may also request proof of address such as a utility bill or bank statement dated within 60 days.
Debit cards and prepaid cards are not accepted for the security hold, even if you have already prepaid your SUV booking online. Bring a backup credit card in your name in case your primary card is declined.
Is a credit card required to rent a SUV in Miami Beach?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to rent a SUV in Miami Beach.
The card is used to place a temporary security hold at pickup. For standard vehicles in the United States this hold is typically US$300 to US$400, though the exact amount varies by rental brand, vehicle class, and location. Because SUVs are a premium category, the hold may be higher than for economy cars.
Key points to keep in mind:
- The card must be physical; virtual, single-use, or digital-wallet-only cards are not accepted
- Debit and prepaid cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
- If your primary card is declined, you may use another credit card in your own name; a third party's card is not permitted
After you return your SUV in Miami Beach, the hold is released. Your bank controls how quickly the credit reappears and may take up to 15 business days to post the release.
What is the minimum age to rent a SUV in Miami Beach?
The minimum age to rent a SUV in Miami Beach without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee, and most full-size and premium SUV categories are restricted to renters aged 25 and over.
Typical young-renter surcharges at Miami Beach rental counters:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee for the main driver on eligible vehicle categories. Check your booking confirmation to see whether this waiver is shown.
Drivers under 21 cannot rent a SUV in Miami Beach. All renters, regardless of age, must present a valid driver's license and a major credit card in their own name at the counter.
How does adding an extra driver work for a SUV rental in Miami Beach?
Yes, you can add an additional driver to your SUV rental in Miami Beach, but the extra driver must be physically present at the counter during pickup.
Requirements for the additional driver:
- Valid driver's license (original and unexpired)
- Passport or government-issued photo ID
- International Driving Permit if their license uses a non-Latin alphabet
- Must meet the minimum age requirement for the rental location
If your Hola Car Rentals confirmation explicitly states Additional driver free of charge, the first extra driver is included at no cost. If it is not included, the daily fee varies by brand:
- Avis, Budget, and Payless: US$13 per day plus taxes, maximum US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, maximum US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Only drivers listed on the rental agreement are covered by the SUV's protections such as CDW/LDW and liability coverage. Anyone who drives your Miami Beach SUV without being named on the contract may void those coverages entirely.
What travel assistance is included with a SUV rental in Miami Beach?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if an incident occurs while driving your SUV in Miami Beach or on nearby Florida highways.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers who are abroad and does not apply to US or Canadian residents. If you qualify and need assistance while driving your SUV in Miami Beach, contact the 24/7 assistance line:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location, and a brief description of the situation ready. This coverage does not replace CDW/LDW for damage to the SUV itself or third-party liability coverage. Check your booking confirmation for the exact terms and limits that apply to your reservation.
What insurance options should I consider for a SUV rental in Miami Beach?
When renting a SUV in Miami Beach, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your SUV in Miami Beach. Some US states require rental companies to include a state-minimum liability amount, but this minimum may be low. Hola Car Rentals strongly recommends adding supplemental liability coverage of up to US$300,000 for peace of mind on busy Miami Beach roads and causeways.
Common exclusions to be aware of:
- Tires, wheels, and undercarriage are often not covered by standard CDW/LDW
- Coverage is void if an unlisted driver operates the SUV
- Off-road use or prohibited areas void both CDW and liability protections
Review your booking confirmation to confirm which coverages are already included in your rate before accepting or declining anything at the Miami Beach counter.
What fuel policy applies to SUV rentals in Miami Beach?
The standard fuel policy for SUV rentals in Miami Beach is Full-to-Full: you receive the SUV with a full tank and must return it full to avoid charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of your Miami Beach return location before dropping off the SUV
- Keep the fuel receipt showing the date, time, and station address
- For after-hours returns at locations such as Sixt (701 5th St) or Alamo/National (4332 Collins Ave), leave the receipt in the key envelope and keep a photo of the full gauge
If you return the SUV below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. The fuel charge is separate from the security deposit hold.
Ask the counter agent at your Miami Beach branch to point out the nearest fuel station to the return location so you can plan your final fill-up before dropping off the SUV.
Are there local taxes and airport fees added to SUV rentals in Miami Beach?
Yes, SUV rentals in Miami Beach are subject to several local taxes and fees that are added on top of the base rate, particularly for pickups at Miami International Airport (MIA).
Typical charges at MIA for a SUV rental include:
- Florida state sales tax: approximately 6%
- Miami-Dade County discretionary surtax: approximately 5 to 6%
- Customer Facility Charge (CFC): approximately US$5 to US$7 per day
- Airport Concession Recovery Fee (ACRF): approximately US$2.50 to US$5 per day
Combined, these charges can add 20 to 25% to the base price of your SUV rental. City-center Miami Beach branches may carry a slightly different fee structure, but local taxes still apply.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as Total to pay at destination. If your confirmation states Taxes and Fees: Included, you should not be billed separately for those items at the counter. If you are charged for something not shown on your confirmation, the No Extra Charges© guarantee covers that situation after verification.
Can I pick up a SUV in Miami Beach and return it to a different city?
Yes, one-way SUV rentals are possible from Miami Beach, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class.
How one-way fees work for SUV rentals:
- Returning to a different Miami-Dade location or a nearby airport such as Fort Lauderdale (FLL) may incur a modest fee or none at all on certain routes
- Returning to a different Florida city such as Orlando or Tampa typically carries a drop-off fee that varies by distance and SUV class
- Cross-state or long-distance one-ways usually carry higher fees, and some routes may not be permitted for certain SUV categories
The drop-off fee is always shown during the booking process under the To pay at destination section on the rate details page. It cannot be prepaid and is paid directly at the Miami Beach counter or return location.
If you need to change your return location after booking your SUV, be aware that the route will be repriced and the drop-off fee may increase or a new fee may be added. Contact support before making mid-rental changes to understand the cost impact for your Miami Beach SUV reservation.
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