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Frequently Asked Questions
What does my SUV rental in Jackson through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Jackson, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Jackson.
Will I face unexpected charges when I rent an SUV in Jackson through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Jackson are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Jackson charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving an SUV in Jackson?
No, there are no toll roads in Mississippi, so driving your SUV in Jackson is completely toll-free. Mississippi does not operate any toll highways, bridges, or cashless toll systems, meaning you will not encounter transponders, toll plazas, or plate-based billing during your rental.
Because Jackson has no local toll infrastructure, you do not need to enroll in any toll program or purchase a toll pass add-on at the counter. No administrative fees, per-use charges, or toll penalties will apply to your SUV rental in Jackson under normal driving conditions.
If your itinerary takes you beyond Mississippi into neighboring states that do have toll roads, standard toll rules for those states would apply. In that case, the toll device already installed in your SUV would be used, and charges would be billed by the rental partner after your trip.
Where do I pick up my SUV rental at Jackson-Evers International Airport?
When you arrive at Jackson-Evers International Airport (JAN), your SUV rental counter is located on-site, meaning no shuttle is required. After collecting your baggage, follow the signs toward the rental car area near baggage claim.
- Alamo and Payless counters are located at 100 International Dr, Jackson, MS 39208, directly accessible from the lower-level terminal doors.
- Avis is at 137 Hangar Dr, Jackson, MS 39208.
- National is at 143 S Hangar Dr, Jackson, MS 39208.
At the counter, present your booking confirmation, driver's license, and credit card to collect your SUV keys and rental agreement. Some brands offer kiosks that allow you to skip the full counter line, which can reduce your wait time. Plan for roughly 20 to 45 minutes from arrival to driving away in your SUV, depending on queue length and whether you pre-checked in online.
If you booked a downtown Jackson pickup instead, note that locations such as Enterprise at 1010 South State Street or Hertz at 235 W Capitol St require separate travel from the airport and have more limited hours.
What documents do I need to pick up an SUV rental in Jackson?
To collect your SUV rental in Jackson, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name (not a digital copy).
- A major credit card with the driver's name printed on the card, used for the security deposit hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for your Jackson SUV rental.
All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the counter. Debit cards and prepaid cards are not accepted for the security deposit hold on your SUV rental in Jackson.
Can I get tolls cashback on my SUV rental in Jackson even though Mississippi has no tolls?
Yes, the Tolls Cashback benefit included with your SUV rental booking applies even if you drive through toll-free Jackson, as long as you pay tolls in another state during the same rental period.
Since Mississippi has no toll roads, you will not pay any tolls while driving your SUV within Jackson or anywhere else in the state. However, if your trip takes you into a neighboring state with toll roads, any tolls you pay during that rental are eligible for reimbursement of up to 5% of your total booking value.
To claim your cashback after returning your SUV in Jackson or elsewhere:
- Email [email protected] within 30 days of vehicle return.
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
Refunds are processed to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an SUV rental in Jackson?
When you pick up your SUV rental in Jackson, the rental partner will place a temporary authorization hold on your credit card. For SUV rentals in the United States, the typical hold is approximately US$300 to US$400 for standard vehicles, though the amount can be higher for larger or premium SUV classes.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the SUV, though your bank may take up to 15 business days to reflect the release.
- Only a major credit card with the driver's name printed on the card is accepted for the deposit.
- Debit cards and prepaid cards are not accepted.
- The card must be in the main driver's name.
- Make sure your card has sufficient available credit beyond the hold amount to cover any incidental charges.
The exact deposit amount for your Jackson SUV rental is set by the rental partner at the counter and may vary by brand, vehicle class, and season. Bringing a backup credit card is always a good precaution.
What is the minimum age to rent an SUV in Jackson?
In Jackson, Mississippi, the minimum age to rent an SUV without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in most cases but will be subject to a daily young-renter surcharge, and many SUV classes are restricted to drivers 25 and older.
Specifically for SUV rentals in Jackson, large and premium SUV categories such as Full Size SUV and Premium SUV are typically reserved for renters aged 25 and above. Compact SUV and Intermediate SUV classes are more commonly available to drivers aged 21 to 24, subject to the surcharge.
Young-renter surcharge amounts vary by partner:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
If you are between 21 and 24 and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee for eligible SUV categories. Check your booking confirmation to see if this exception applies to your Jackson SUV rental.
Can I add an additional driver to my SUV rental in Jackson?
Yes, you can add an additional driver to your SUV rental in Jackson, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees apply at the Jackson rental counter:
- Avis, Budget, and Payless: US$13 per day plus taxes, maximum US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, maximum US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Jackson counter at pickup with a valid driver's license and any required IDP. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the SUV in Jackson without being listed on the agreement will not be covered by the rental protections, including CDW/LDW.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Jackson.
Does my SUV rental in Jackson include travel assistance if something goes wrong on the road?
Yes, most SUV rental bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if you experience an emergency while driving in or around Jackson.
This benefit is particularly useful given that the I-55 and I-20 interchange in Jackson is identified as a congestion and accident-prone area. If you are involved in an incident on that interchange or elsewhere in the Jackson area, travel assistance can provide support beyond what the rental partner's roadside assistance covers.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage on their Jackson SUV rental.
What fuel policy applies to SUV rentals in Jackson?
SUV rentals in Jackson follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Jackson counter.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV in Jackson with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Jackson-Evers International Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. The airport locations support Drop and Go returns with key drop boxes available outside counter hours.
Is a credit card required to rent an SUV in Jackson?
Yes, a major credit card is required to rent an SUV in Jackson. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented in person at the counter.
Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the security deposit hold on your Jackson SUV rental. Even if you prepaid your booking online, you must still present a physical credit card at the Jackson counter.
- Make sure the card has enough available credit to cover the deposit hold (typically US$300 to US$400 for standard SUVs, and potentially more for larger classes).
- Notify your bank before traveling to prevent fraud blocks on an in-person authorization in Jackson.
- Bring a backup credit card in your name in case your primary card is declined.
The name on the credit card must match the name on your driver's license and rental agreement. A mismatch can result in the counter refusing to release the SUV.
Can I pick up my SUV rental in Jackson earlier than the scheduled time?
Yes, early pickup for your SUV rental in Jackson is sometimes possible, but it depends on vehicle availability at the counter on the day of your arrival and is not guaranteed.
If a suitable SUV is available at the Jackson location before your scheduled time, the partner may allow early pickup. However, this can trigger a repricing of your rental based on the new pickup time, which may increase the total cost.
- Airport counters at Jackson-Evers International Airport (JAN) typically open from around 6:00 AM on weekdays and 7:00 AM on weekends, so early morning arrivals may be accommodated.
- Downtown Jackson locations such as Enterprise on South State Street have more limited hours (Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday), making early pickup less flexible there.
- Contact the rental partner directly or check your booking confirmation for the specific counter hours at your Jackson pickup location.
If you arrive significantly earlier than your booked time, it is best to confirm with the counter agent whether the SUV is ready and whether any price adjustment will apply before accepting the keys.
What insurance coverage is included with an SUV rental in Jackson?
The insurance coverage included with your SUV rental in Jackson depends on the rate plan you selected at booking. Check your confirmation carefully to see what is listed.
Most bookings include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover:
- Damage or injury caused to third parties (other vehicles, people, or property).
- Your own personal injuries or belongings.
- Prohibited use such as off-road driving, DUI, or driving by an unlisted driver.
- Tires, wheels, undercarriage, or roof damage in most cases.
For third-party liability protection on your Jackson SUV rental, you may need to add Liability Insurance Supplementary (LIS/ALI/SLI). Some U.S. states require rental companies to include a state-minimum liability, but this is not universal. Adding supplemental liability up to US$300,000 is strongly recommended for your SUV rental in Jackson.
Review your booking confirmation and the rental agreement at the Jackson counter to confirm exactly what is included before driving away.
Can I rent an SUV in Jackson and return it in a different city?
Yes, one-way SUV rentals are possible in Jackson, allowing you to pick up at one location and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, the rental partner, and the vehicle class.
For your Jackson SUV rental, the drop-off fee is route-specific and is shown during the booking process under the "To pay at destination" section. Larger SUV classes can carry higher repositioning fees because they are more costly for the rental partner to move between locations.
- Same-city routes (for example, Jackson-Evers International Airport to a downtown Jackson location) often carry no drop-off fee.
- Routes between Jackson and another Mississippi city or a neighboring state typically include a drop-off fee that varies by distance and vehicle class.
- Cross-country or remote one-way SUV rentals from Jackson may carry higher fees or may not be permitted by certain partners.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support after the rental ends.
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