VERIFIED REVIEWS
Frequently Asked Questions
What does my minivan rental in Jackson through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Jackson, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in Jackson.
Will I face unexpected charges when I rent a minivan in Jackson through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in Jackson are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Jackson charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan at Jackson-Evers International Airport?
At Jackson-Evers International Airport (JAN), minivan rental counters are located on the lower level near baggage claim. Alamo and Payless counters are at 100 International Dr, while National is at 143 S Hangar Dr. All are within walking distance of baggage claim, so no shuttle is required.
Once you reach the counter, present your documents and rental confirmation to receive your keys. Vehicles are parked on-site: Payless minivans are at the far right end of the first rental row, and National vehicles are in the parking garage. Plan for roughly 20 to 45 minutes from landing to driving away, depending on baggage claim wait times and counter queues.
If you are picking up a minivan at a downtown Jackson location such as Enterprise at 1010 South State Street or Hertz at 235 W Capitol Street, you will need to arrange your own transport from the airport to the branch, as these are standalone city locations without on-site airport access.
Are there toll roads to worry about when driving a minivan in Jackson?
No, there are no toll roads in Mississippi, so driving a minivan in Jackson means you will not encounter any toll charges, cashless toll systems, or toll transponder requirements anywhere in the state.
Systems such as E-ZPass, SunPass, or any congestion charge do not operate in Mississippi. You will not be billed for tolls, and no toll program enrollment is needed for your Jackson minivan rental.
If your trip takes you into neighboring states that do have toll roads, your rental vehicle will include an electronic toll device. In that case, you can choose an unlimited toll package at the counter (typically US$11 to US$25 per day) or pay per use, with actual toll amounts plus an administrative fee charged to your card after the rental.
What documents do I need to pick up a minivan rental in Jackson?
To collect your minivan rental in Jackson, bring the following physical documents to the counter:
- A valid, original driver's license in good condition and valid for the full rental period
- A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- A passport or government-issued photo ID (required for international visitors)
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. The IDP is a translation only and is not accepted without the original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Jackson rental counter.
Does Hola Car Rentals offer Tolls Cashback for a minivan rental in Jackson?
Yes, Tolls Cashback is included with every minivan rental booked through Hola Car Rentals, even in Jackson where Mississippi has no toll roads.
If your Jackson minivan rental takes you into a neighboring state with toll roads, you can claim back up to 5% of your total booking value for tolls paid during the rental period. The refund covers the lesser of your actual toll costs or the 5% cap.
To claim, email [email protected] within 30 days of returning the vehicle. Include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at pickup
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What are the counter hours for minivan rental locations in Jackson?
Counter hours for minivan rental locations in Jackson vary depending on whether you are picking up at the airport or a downtown branch.
At Jackson-Evers International Airport (JAN), Payless operates seven days a week from 8:00 AM to 11:30 PM, making it one of the more flexible options for late arrivals. National offers after-hours vehicle returns with a Drop and Go key drop, though after-hours pickup is not available at all locations.
Downtown Jackson branches have more limited hours. Enterprise at 1010 South State Street is open Monday, Tuesday, Wednesday, and Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays. No after-hours pickup is available at this location.
If your flight arrives late, the airport is the more practical choice for picking up your Jackson minivan rental. Always confirm hours on your booking confirmation before travel, as hours can change on public holidays.
Are there any local driving rules I should know before driving a minivan in Jackson?
Yes, Jackson has several driving rules that may surprise visitors picking up a minivan rental for the first time.
Unlike most U.S. states, handheld phone calls are legal while driving in Jackson. However, texting and using social media while driving are banned. If you are accustomed to hands-free mandates in your home country or state, this distinction is worth noting.
Mississippi does not use a points-based demerit system. Instead, violations accumulate directly toward license suspension, which can happen faster than in states with point thresholds.
Speed enforcement is strict, particularly at the I-55/I-20 interchange, which is Mississippi's busiest junction. Fines escalate sharply, with a base of around US$309 plus US$5 per mile over 30 mph above the limit. There are no speed cameras, but Mississippi Highway Patrol actively enforces speed and passing rules on interstates.
On rural routes near Jackson such as US-49 and US-61, double yellow no-passing zones are strictly enforced. Passing is prohibited even behind slow-moving farm equipment during harvest seasons. For a larger vehicle like a minivan, staying aware of these zones is especially important.
How much is the security deposit for a minivan rental in Jackson?
When you pick up your minivan rental in Jackson, the rental partner will place a temporary authorization hold on your credit card as a security deposit. For standard rentals in the United States, this hold is typically between US$300 and US$400, though the exact amount can be higher for larger vehicles like a minivan or for premium vehicle classes.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle with no outstanding charges. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.
To avoid issues at the Jackson counter, make sure your credit card:
- Is a major credit card with your name printed on the card
- Is in the main driver's name
- Has sufficient available credit to cover the hold plus any expected charges
- Is enabled for in-person and international transactions if applicable
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at Jackson rental counters.
What travel assistance is included with a minivan rental in Jackson?
Most minivan rental bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. This can be especially useful if you experience a medical emergency or an accident while driving your minivan in Jackson or on surrounding highways like I-55 or I-20.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the rental minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
Can a driver under 25 rent a minivan in Jackson?
No, drivers under 25 cannot rent a minivan in Jackson under standard conditions. Minivans fall into a restricted vehicle class that requires the main driver to be at least 25 years old, regardless of which rental partner you book with at Jackson-Evers International Airport or downtown Jackson locations.
Drivers aged 21 to 24 may rent smaller vehicle classes such as economy, compact, or intermediate sedans and SUVs, but minivans, full-size vehicles, vans, and premium classes are generally off-limits for under-25 renters across most U.S. locations including Jackson.
Mississippi is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and over, so the standard 25-minimum policy applies here.
If you are between 21 and 24 and need a larger vehicle for your Jackson trip, contact customer service before booking to explore available options. A young-renter surcharge will apply to any eligible class you do rent.
How does adding an extra driver work for a minivan rental in Jackson?
Yes, you can add an additional driver to your minivan rental in Jackson, but the extra driver must be present at the counter at pickup with their own valid driver's license.
Whether the additional driver fee is included or charged at the counter depends on your rate. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, daily fees apply:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
For Avis, Budget, and Payless, additional drivers on a Jackson minivan rental must generally be at least 25 years old at pickup. Both the main driver and the additional driver must sign the rental agreement at the counter.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the minivan without being named on the contract may void coverage entirely.
What airport fees apply when renting a minivan at Jackson-Evers International Airport?
When you pick up a minivan rental at Jackson-Evers International Airport (JAN), several local fees are added on top of your base rental rate. These are standard charges imposed by the airport and the state of Mississippi, not by Hola Car Rentals.
Typical fees at JAN include:
- Airport concession recovery fee: approximately US$5.25
- Customer facility charge: approximately US$4.50
- City and state rental taxes: combined rate of roughly 9 to 10%
Airport pickup locations generally cost 15 to 25% more than off-airport branches in Jackson due to these concession fees. If Budget is a priority, off-airport Enterprise or Hertz locations in Jackson can offer savings, though minivan availability may vary and you will need to arrange transport from the airport to the branch.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter under the total to pay at destination section. Review this before arriving at the Jackson counter to avoid surprises.
What is the fuel policy for a minivan rental in Jackson?
Your Jackson minivan rental uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Jackson counter.
When returning your minivan in Jackson, refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the minivan below the recorded starting level, the rental partner may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee
For after-hours returns at Jackson-Evers International Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.
Is a one-way minivan rental possible from Jackson to another city?
Yes, one-way minivan rentals from Jackson to another city are possible with several partner brands, but a drop-off fee will typically apply and must be confirmed at the time of booking.
The drop-off fee for a one-way Jackson minivan rental varies based on the destination city, the rental partner, the season, and the vehicle class. Minivans, as a larger vehicle category, can carry higher repositioning fees than smaller cars on the same route.
During the booking process on the Hola Car Rentals website, select a different return location and the system will display any applicable drop-off fee under the to pay at destination section on the rate details page. This fee cannot be prepaid and is settled at the Jackson pickup counter.
Cross-border one-way rentals, such as from Jackson into Mexico or Canada, are generally restricted or require prior partner approval. If you plan to drive your minivan across state lines from Jackson, confirm that cross-state driving is permitted under your rental agreement, as some restrictions may apply.
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