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Frequently Asked Questions
What does my minivan rental in Georgia through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges when I rent a minivan in Georgia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which rental brands offer minivan options in Georgia?
Several major rental brands offer minivan options in Georgia, primarily at Hartsfield-Jackson Atlanta International Airport (ATL). Available brands include Budget, Avis, Dollar, Thrifty, Enterprise, and Alamo, all operating from the ATL Rental Car Center (RCC) at 2200 Rental Car Center Pkwy, College Park.
Common minivan models you may receive in Georgia include the Chrysler Pacifica (seats 7) and Toyota Sienna, though the exact model is not guaranteed and a similar vehicle may be substituted. Daily rates for a minivan rental in Georgia typically range from US$47 to US$111 per day depending on the brand, dates, and whether taxes and fees are included.
Minivan availability in Georgia is concentrated in Atlanta. If you need a minivan outside the Atlanta area, confirm availability at your specific pickup location before booking.
How do I pick up my minivan at Hartsfield-Jackson Atlanta Airport in Georgia?
To pick up your minivan at Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia, follow these steps after landing:
- Take the SkyTrain (automated people mover) from your arrival terminal toward the Rental Car Center. The SkyTrain runs 24 hours a day, 7 days a week, with shuttles departing every 15 minutes from the International Terminal.
- Exit at the Rental Car Center (RCC) station at 2200 Rental Car Center Pkwy, College Park.
- Take the escalator or elevator to the 2nd floor, where rental counters are located. Some brands such as Enterprise offer self-service kiosks on this floor for faster pickup.
- Present your booking confirmation, driver's license, and a major credit card in the main driver's name for the security deposit.
When returning your minivan in Georgia, follow the SkyTrain signs back to the RCC. After-hours key drop options are available at the RCC if you return outside counter hours.
What documents do I need to pick up a minivan rental in Georgia?
To pick up a minivan rental in Georgia, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy). If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license.
- A major credit card with the main driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors traveling internationally).
All documents must be physical originals. Digital versions shown on a phone or tablet will not be accepted at the counter in Georgia. If your license is in English or issued by an EU/EEA country, an IDP is recommended but not strictly required, unless the non-Latin alphabet rule applies.
How do toll roads work for a minivan rental in Georgia?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates the Georgia Express Lanes, a network of dynamically priced toll lanes on major interstates. If you drive your minivan rental in Georgia on these express lanes, tolls apply electronically with no cash payment option.
The primary transponder system is the Peach Pass. Compatible alternatives include SunPass and Quick Pass. Rental companies may also offer NextPass or Pay-By-Plate billing through license plate recognition cameras.
Typical per-mile costs on Georgia Express Lanes include:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile depending on congestion
- I-75 Express Lane (12 miles, Atlanta to Stockbridge/McDonough): minimum US$0.10 per mile with dynamic pricing
- Northwest Corridor Express Lane (I-75 and I-575): minimum US$0.10 per mile
At the counter, you can purchase an unlimited toll convenience package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental period) plus actual toll amounts. If you decline the package and drive through a toll lane in your Georgia minivan, the rental company will charge the toll amount plus an administrative processing fee to your card after the rental ends.
Note: vehicles with 3 or more occupants may use Peach Pass express lanes toll-free in Georgia.
Is there a Tolls Cashback benefit for minivan rentals in Georgia?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your minivan rental in Georgia.
This is especially useful in Georgia because the Atlanta area's Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic electronic pricing, meaning toll costs can add up quickly during your minivan rental.
To claim your cashback after returning your minivan in Georgia:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is the lesser of your actual toll amount or 5% of your booking total. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in Georgia Express Lane tolls, you receive US$18 back. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What is the minimum age to rent a minivan in Georgia?
The minimum age to rent a minivan in Georgia without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Georgia but will be charged a daily underage fee, and minivans are among the vehicle classes typically restricted to renters aged 25 and older.
Georgia is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard U.S. policy applies: 25 is the common minimum for unrestricted rentals, and minivans specifically fall into the restricted category for under-25 drivers.
If you are 21 to 24 and need a minivan in Georgia, contact the rental brand directly at the counter to confirm availability, as policies vary by partner. You should also Budget for the young-renter surcharge, which varies by brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
A major credit card in the main driver's name is required regardless of age for the security deposit on any minivan rental in Georgia.
How much is the security deposit for a minivan rental in Georgia?
For a minivan rental in Georgia, the rental company will place a temporary authorization hold on your credit card at pickup. In the United States, typical holds range from US$300 to US$400 for standard vehicles, though the amount can be higher for larger vehicle classes like a minivan.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the minivan. Your bank controls how quickly the hold disappears, which can take up to 15 business days after the rental ends.
Important requirements for the deposit on your Georgia minivan rental:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- The card must have sufficient available credit to cover the hold plus any expected charges
Even if you prepaid your minivan rental in Georgia online, you must still present a physical credit card at the counter for the security hold. Bring a backup credit card in case your primary card is declined.
What insurance coverage do I need for a minivan rental in Georgia?
When renting a minivan in Georgia, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your minivan in Georgia. Some U.S. states require rental companies to include state-minimum liability, but not all do. Georgia does not have a congestion charge or emissions zone, but standard liability rules apply on its highways and interstates.
Common exclusions to be aware of for your Georgia minivan rental:
- Prohibited use such as off-road driving, racing, or driving under the influence voids coverage
- Only drivers listed on the rental agreement are covered
- Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
Review your booking confirmation to confirm which coverages are included in your rate before picking up your minivan in Georgia.
What is the fuel policy for a minivan rental in Georgia?
The standard fuel policy for a minivan rental in Georgia is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Georgia minivan rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles or 15 km of the return location (the ATL Rental Car Center in College Park if returning to Atlanta) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return your minivan in Georgia with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the ATL Rental Car Center, leave the receipt in the key drop envelope and keep a photo of the full gauge as proof.
Can I add an additional driver to my minivan rental in Georgia?
Yes, you can add an additional driver to your minivan rental in Georgia, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads Additional driver free of charge. If it is not listed, the following daily fees apply in Georgia:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the counter when you pick up your minivan in Georgia. They must bring their own valid driver's license (and an International Driving Permit if their license uses a non-Latin alphabet) and sign the rental agreement. Only drivers listed on the agreement are covered by the rental protections.
For Avis, Budget, and Payless in Georgia, additional drivers must generally be at least 25 years old at pickup. If the additional driver is under 25, a young-renter surcharge may apply or they may not be accepted depending on the location.
Can I pick up a minivan in Georgia and return it in a different city?
Yes, one-way minivan rentals in Georgia are possible, but a drop-off fee may apply depending on your route and the rental brand.
The drop-off fee is route-specific and varies by rental company, distance, season, and vehicle class. Minivans, as a larger vehicle class, may carry higher repositioning fees than compact cars. The fee is always shown during the booking process under the To pay at destination section, so you will know the cost before confirming your reservation.
Typical patterns for one-way minivan rentals in Georgia:
- Same city, airport to downtown Atlanta: often no drop-off fee
- Atlanta to another Georgia city: a drop-off fee usually applies and varies by distance
- Georgia to another U.S. state: a drop-off fee typically applies and may be higher for longer routes
- Cross-border one-ways (U.S. to Canada or Mexico): often restricted or require partner approval
If the counter charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.
Does my minivan rental in Georgia include travel assistance?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your minivan rental in Georgia, such as a breakdown on I-75 or I-85 or a medical emergency while traveling between cities.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for Travel Assistance on their Georgia minivan rental.
If you need assistance during your minivan rental in Georgia, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability on your Georgia minivan rental.
What counter hours and after-hours options are available for minivan rentals in Georgia?
At Hartsfield-Jackson Atlanta International Airport (ATL) in Georgia, the Rental Car Center (RCC) is accessible 24 hours a day, 7 days a week via the SkyTrain, which runs continuously. This means you can reach the minivan pickup area at any hour, though individual brand counter hours may vary.
Key details for your Georgia minivan rental pickup and return:
- The SkyTrain departs every 15 minutes from the International Terminal and connects directly to the RCC at 2200 Rental Car Center Pkwy, College Park
- Some brands such as Enterprise offer self-service kiosks on the 2nd floor of the RCC for faster after-hours pickup
- After-hours minivan returns are supported via key drop options at the RCC
If your flight is delayed by less than 24 hours, the rental company will hold your minivan reservation in Georgia. If the delay exceeds 24 hours, contact support as soon as possible, as changes are not guaranteed and the booking may be forfeited without a refund if the 24-hour window passes.
The standard grace period at return is 30 minutes. Returning your minivan in Georgia beyond that window may result in charges for extra hours or days plus a late fee.
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