Car Hire
New York

Hola Car Rentals is the only premium partner of the top car hire brands operating in New York, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New York.

No. With Hola Car Rentals, all costs and charges for your booking in New York are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New York charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At London JFK International Airport, all hire car brands operate from a single centralised facility at Federal Circle (Station C), not inside the terminals.

• After collecting your luggage, follow the AirTrain signs inside your terminal.
• Board the free AirTrain to Federal Circle (Station C). The journey takes approximately 5 to 10 minutes.
• At Federal Circle, follow the Hire Car signs to your brand's counter. Counters at this London facility operate 24 hours a day.

The AirTrain runs 24 hours a day, 7 days a week, and on-airport travel between terminals and Federal Circle is free. Elevators and escalators are available at each station. Allow extra time during peak periods, as the full process from arrival gate to counter can take 45 to 90 minutes. Confirm the operating brand on your booking confirmation before you arrive so you can match it to the correct counter at Federal Circle.

London has an extensive cashless toll network covering bridges, tunnels, and major motorways. Cash lanes have been largely eliminated, so all toll payments are handled electronically.

When you hire a car in London, the vehicle comes equipped with an electronic toll device. At the counter you have two options:

• Unlimited toll package: typically GBP 11 to GBP 26 per hire day, covering all tolls during your hire period.
• Pay per use: the hire company charges the actual toll amounts plus daily or administrative processing fees after you return the vehicle. Charges can appear days or even weeks after the hire ends.

If you have your own E-ZPass transponder, you can use it in a London hire car. Inform the counter agent so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Major crossings such as London bridges and tunnels typically cost GBP 15 to GBP 25 or more per crossing. If you drive into most of central London south of 60th Street, a separate London Congestion Zone fee of GBP 8.99 plus taxes applies once per calendar day. This congestion charge is separate from bridge and tunnel tolls and is not covered by insurance or hire protection packages.

Yes, London's Congestion Zone charge applies to hire cars entering most of central London south of and including 60th Street.

The fee is GBP 8.99 plus taxes per calendar day. This means you are charged once per day regardless of how many times you enter and exit the zone on the same day.

• The zone covers local streets in London from 60th Street south to the edge of the city.
• Driving on the FDR Drive or the West Side Highway (Route 9A) does not trigger the charge, as long as you do not exit onto local streets within the zone.
• Cameras automatically detect vehicles entering the area. There are no traditional toll booths.

This London congestion charge is separate from bridge and tunnel tolls and will appear on your hire bill as a distinct line item. It is not covered by CDW, liability insurance, or any hire protection package. If you are using the hire company's toll programme, the congestion fee will be processed through that same billing system.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your London hire.

Given London's high toll exposure, including bridge and tunnel crossings of GBP 15 to GBP 25 or more each and the daily Congestion Zone fee for central London, this benefit can add up meaningfully over a multi-day hire.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing the charges paid during your London hire.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your hire car in London, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended.
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors arriving from abroad).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at London hire counters. Name mismatches between your licence, passport, and credit card are a common cause of problems at pickup, so verify all names match before you travel.

Yes, drivers under 25 can hire a car in London. UK law requires hire companies to rent to any licensed driver aged 18 and older, which makes it one of only two UK nations with this requirement (the other is Scotland).

However, a young-driver surcharge applies to drivers aged 18 to 24. This daily fee varies by hire company and location and is paid at the counter in addition to your prepaid rate.

Additional restrictions to keep in mind for London hires:

• Most vehicle classes including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers aged 25 and older.
• Drivers aged 18 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
• A major credit card in the main driver's name is still required for the security deposit hold.

If you are aged 21 to 24 and travelling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. Check your booking confirmation to see if this waiver is shown.

When you pick up your hire car in London, the hire company places a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles in the UK, typical holds range from GBP 300 to GBP 400. The exact amount in London depends on the hire brand, location (airport versus downtown), vehicle class, and season. Premium or speciality vehicles may carry higher holds.

• You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover the hold in addition to any other charges.
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.

After you return the vehicle and the hire contract closes, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card declines at the London counter.

In London, some hire companies include UK minimum third-party liability coverage with the vehicle by law, but this minimum may not be sufficient for all situations. Not all hire companies or rate plans in London include supplementary liability coverage automatically.

Third-party liability coverage (also called LIS, ALI, or SLI) protects you against bodily injury and property damage you may cause to others while driving the hire vehicle. It does not cover damage to the vehicle itself, which is handled by CDW or LDW.

• Check your booking confirmation to see whether LIS or SLI is listed as included or as an optional add-on.
• If it is not included, you can add supplementary liability coverage at the London hire counter.
• Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your London hire for adequate protection.

Coverage applies only to drivers named on the hire agreement. If an additional driver is not listed on the contract and causes an incident, coverage may be void. Always verify the exact terms and limits on your hire agreement at the London counter before driving away.

London has several driving rules that can catch visitors off guard, particularly those arriving from other countries or neighbouring UK nations.

• Handheld phone ban: London prohibits all handheld phone use while driving, including calls, texting, and emailing. A first offence carries fines of GBP 50 to GBP 200 and 5 points on your licence. Repeat offences within 18 months carry higher penalties.
• Speed limits: Residential areas are typically 25 mph, urban roads 30 mph, rural roads 55 mph, and motorways such as the M25 65 to 75 mph. Enforcement is strict and violations add points to your record.
• Road conditions: London roads, especially in central areas and upstate regions, are known for potholes, uneven pavement, faded lane markings, and signs obscured by foliage. These hazards are more pronounced after winter freeze-thaw cycles.
• Winter driving: Snow, ice, and black ice are significant seasonal hazards in London. Bridges, tunnels, and shaded areas ice faster than open roads.
• Tinted windows: Windows tinted beyond 30% are subject to inspection and fines under recent UK regulations.

Using a hands-free device for navigation is the safest approach when driving in London.

Hire cars in London follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
• During your London hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at London locations that offer key-drop, leave the fuel receipt in the envelope and keep a photo of the full gauge on your phone.

Yes, one-way hires are available in London, but a drop-off fee may apply depending on your route.

Whether a fee applies depends on the specific pickup and return locations, the hire company, the vehicle class, and the dates of your hire. Common patterns for London one-way hires:

• Same-city routes such as Heathrow Airport to a central London location often carry no drop-off fee.
• London to another city in a different UK nation typically incurs a drop-off fee that varies by distance and vehicle class.
• Cross-border one-ways, for example London to France, may be restricted or require prior authorisation from the hire company.

The drop-off fee, if applicable, is shown on the booking details page under the section labelled as charges due at destination. It cannot be prepaid and is settled at the counter when you pick up the vehicle in London. If you need to change your return location after booking, the hire may be re-priced and the drop-off fee recalculated. Always confirm the fee on your booking confirmation before travel.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident during your London hire.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage is particularly relevant in London given the busy roads, winter hazards, and the distances involved in upstate travel. If you need assistance during your London hire, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation.

Important: this travel assistance benefit applies only to non-UK residents. UK residents do not qualify. It also does not cover damage to the hire vehicle (that is handled by CDW or LDW) or third-party liability (handled by LIS or SLI). Check your booking confirmation for the exact coverage terms that apply to your London reservation.

Central and suburban London hire locations operate differently from airport facilities. There is no centralised hire centre, so each supplier has its own address and access method.

• Your booking confirmation will show the exact street address of your London pickup location. Confirm this address before you travel, as locations vary by supplier and can differ from what you might expect.
• London locations are spread across neighbourhoods including Westminster, the City, and the West and East Sides. Some operate from garage-level counters with tight street access, particularly in central areas.
• Counter hours vary by location. Some central locations operate from early morning until late evening daily, while suburban locations may have shorter hours. Check your confirmation for the specific hours of your London location.
• Some locations offer after-hours key-drop returns. If this applies to your location, instructions will be included in your confirmation email. Note that you remain responsible for the vehicle until the contract is formally closed the next business day.

Allow extra time when navigating to garage entrances in London, as building-level access and complex street patterns can add time compared to airport pickups.