VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Miami Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges at the counter when I hire a car in Miami Beach through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the hire car counters located in Miami Beach?
Miami Beach hire car counters are located in the city centre, not at Miami International Airport (MIA). Key addresses include:
- SIXT: 701 5th St, Miami Beach, FL 33139
- Enterprise: 1000 5th St Suite 100, Miami Beach, FL 33139
- Budget: 6742 Collins Ave (at 67th St), Miami Beach, FL 33141
- Alamo and National: 4332 Collins Ave Suite 104, Miami Beach, FL 33140
Because these Miami Beach locations are in the city centre, you will need to arrange your own transport from MIA after landing. A taxi or rideshare via the MacArthur Causeway takes roughly 20 to 30 minutes to reach the 5th St locations. Budget at least 60 to 90 minutes from your plane landing to driving away, accounting for baggage claim, ground transport, and counter paperwork.
If you prefer to pick up at MIA instead, the airport Hire Car Centre is reached via the MIA Mover train from the 3rd level between the Dolphin and Flamingo garages. Check your booking confirmation to confirm which location your reservation is assigned to before you travel.
What are the counter hours for hire car offices in Miami Beach?
Counter hours at Miami Beach city centre locations vary by provider and are more limited than airport counters. Confirmed hours include:
- SIXT (701 5th St, Miami Beach): Monday to Friday 09:00 to 17:00; Saturday, Sunday, and public holidays 09:00 to 14:00
- Budget (6742 Collins Ave, Miami Beach): Monday to Friday 08:00 to 18:00; Saturday 09:00 to 17:00; Sunday 09:00 to 16:00
After-hours returns are available at some Miami Beach locations. For example, Alamo and National at 4332 Collins Ave offer a key-drop option for after-hours vehicle returns. Always confirm after-hours procedures directly with your assigned brand before your trip, as policies can change on public holidays.
If your flight arrives late and you cannot reach a Miami Beach counter during opening hours, consider whether picking up at MIA the following morning or adjusting your pickup time is a better option. Your booking confirmation will show the exact location and hours for your reservation.
How do toll roads work when renting a car in Miami Beach?
Toll roads around Miami Beach are almost entirely cashless. When you rent a car in Miami Beach, your vehicle will include an electronic toll device or a plate-based billing system. You will not find traditional cash toll booths on most expressways.
At the counter you typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire period
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees billed to your credit card after the hire
Common toll roads you may use when driving to or from Miami Beach include the Florida Turnpike and I-95 Express lanes, with estimated costs of US$5 to US$20 per day depending on your route. The SR 934 Kennedy Causeway, which connects Miami Beach to the mainland across Biscayne Bay, also uses electronic billing.
If you plan to use your own visitor toll pass, inform the counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges can appear on your credit card days or even weeks after you return the car, as toll agencies process invoices in batches.
Can I get toll cashback on my Miami Beach hire?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to tolls you pay during your Miami Beach hire, including charges on the Florida Turnpike, I-95 Express, and the SR 934 Kennedy Causeway connecting Miami Beach to the mainland.
The cashback covers the lesser of your total tolls paid or up to 5% of your booking total. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30.
To claim your cashback after your Miami Beach hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a hire car in Miami Beach?
To pick up your hire car in Miami Beach, you must present all documents in physical form. Digital copies are not accepted at the counter.
- Original, unexpired driver's licence in the main driver's name
- Passport or valid government-issued photo ID
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit authorisation hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before travelling to Miami Beach, as it cannot be issued abroad.
Debit cards and prepaid cards are not accepted for the security deposit hold, even if you prepaid your booking online. Bring a backup credit card in your own name in case your primary card is declined.
Are there extra taxes and fees on hire in Miami Beach?
Yes, hire in Miami Beach is subject to Florida state surcharges and local fees on top of your base rate. These are standard charges that apply to all hires in the area and are separate from your prepaid booking total.
Typical charges you may see at the Miami Beach counter or on your final invoice include:
- Florida vehicle hire tax (approximately 7%)
- Tourism and development surcharges (approximately 5 to 6%)
- If you pick up at Miami International Airport (MIA) instead of a Miami Beach city centre location, additional airport-specific fees apply, including a Customer Facility Charge of approximately US$5 to US$7 per day and a Concession Recovery Fee of approximately 8 to 10% of the base rate
Choosing a Miami Beach city centre location such as 5th St or Collins Ave rather than MIA can reduce your total cost by avoiding airport concession fees. Your booking confirmation will show which charges are included in your prepaid rate and which are due at the counter under the section labelled total to pay at destination. Review this carefully before your pickup so there are no surprises.
Is there a young driver surcharge for drivers under 25 in Miami Beach?
Yes, drivers aged 21 to 24 hiring a car in Miami Beach will be subject to a daily young-driver surcharge on top of the base hire rate. The minimum age to hire without a surcharge is 25.
Typical daily surcharge amounts by brand include:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Drivers under 25 are also restricted from hiring certain vehicle classes in Miami Beach. Categories such as full-size, SUV, convertible, luxury, premium, and minivan are typically reserved for drivers aged 25 and over. Economy, compact, and intermediate vehicles are generally available to younger drivers.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean booking through Hola Car Rentals with Avis or Budget. When the waiver is explicitly shown on the booking confirmation, the underage fee may be waived for the main driver on eligible vehicle categories. Check your confirmation to see if this applies to your Miami Beach booking.
How do I add an additional driver to my Miami Beach hire?
Yes, you can add an additional driver to your Miami Beach hire, but the process must be completed in person at the counter during pickup.
Requirements for adding an additional driver in Miami Beach:
- The additional driver must be physically present at the counter at the time of pickup
- They must present a valid, original, unexpired driver's licence (not a photocopy or phone photo)
- A passport or government-issued photo ID is also required
- They must sign the hire agreement
- They must meet the same minimum age and eligibility rules as the main driver
The daily fee for an additional driver varies by brand. Avis, Budget, and Payless charge approximately US$13 per day plus taxes (capped at US$65 plus taxes). Hertz, Thrifty, and Dollar charge approximately US$13.50 per day plus taxes (capped at US$189 plus taxes). Alamo, National, and Enterprise charge approximately US$15 per day plus taxes.
Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge before your Miami Beach pickup. Only drivers listed on the hire agreement are covered by the hire protections.
What travel assistance is included with my Miami Beach hire?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Miami Beach trip, such as a medical emergency or a vehicle breakdown on the causeways connecting Miami Beach to the mainland.
Core benefits typically included are:
- Travel and medical insurance coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is separate from the hire vehicle insurance (CDW/LDW) and third-party liability (LIS/ALI/SLI). It does not cover damage to the hire vehicle itself.
To use the assistance during your Miami Beach hire, contact Terrawind 24 hours a day, 7 days a week. Call +1 888 980 9992 (toll-free) or reach them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Review your booking confirmation for the exact terms and limits that apply to your reservation.
Do I need a credit card to hire a car in Miami Beach?
Yes, a physical major credit card in the main driver's name is required to hire a car in Miami Beach. The card must have the driver's name printed on it and must be presented in person at the counter.
The credit card is used to place a temporary security authorisation hold, not a charge, on your available credit at pickup. Typical hold amounts in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount depends on the hire brand, vehicle class, and location. Premium or speciality vehicles may require a higher hold.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at Miami Beach hire counters, even if you prepaid your booking online. Digital wallets such as Apple Pay or Google Pay are also not accepted for the deposit hold.
Practical tips before your Miami Beach pickup:
- Notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation
- Confirm your card has sufficient available credit to cover the hold plus any expected charges
- Bring a backup credit card in your own name in case your primary card is declined
What is the fuel policy for hire in Miami Beach?
Hire in Miami Beach uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Miami Beach:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of your Miami Beach return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee.
If the car was not full at pickup, ask the agent to record the exact level on the hire agreement and return it at that same level. Only the level documented on the agreement counts. For after-hours returns at Miami Beach locations such as the Alamo and National key-drop at 4332 Collins Ave, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
Can I pick up in Miami Beach and return the car in a different city?
Yes, one-way hires from Miami Beach to a different city are possible, but a drop-off fee may apply depending on your route and the hire brand.
How drop-off fees work for Miami Beach one-way hires:
- Same-city returns, such as picking up at a Miami Beach city centre location and returning to Miami International Airport, often carry no drop-off fee
- Routes between Miami Beach and another Florida city, such as Orlando or Tampa, typically incur a drop-off fee that varies by distance and vehicle class
- Long-distance or cross-state routes usually carry higher fees
- Some routes may not be permitted at all, particularly for certain vehicle classes
The drop-off fee is always shown during the booking process on the rate details page under the section labelled to pay at destination. It cannot be prepaid and is paid at the counter. Review your booking confirmation to confirm whether a fee applies to your specific Miami Beach pickup and return route.
If you need to change your return location after booking, be aware that the route will be re-priced and the drop-off fee may change. Contact support before making any mid-hire route changes, as these must be approved by the hire partner.
What driving rules should I know before hiring a car in Miami Beach?
Driving in Miami Beach has several quirks that can catch first-time visitors out, especially given the island geography and one-way street network.
Key things to know before driving your hire car in Miami Beach:
- Miami Beach is connected to the mainland by causeways over Biscayne Bay. The SR 934 Kennedy Causeway uses one-way pairs across multiple islands and drawbridges, which can confuse navigation apps if you are not expecting the split routes
- Drawbridges on the causeways can halt traffic without warning to allow boat traffic through, which is unique to the Miami Beach island layout
- 41st Street is a state road with only two lanes in each direction and is a major bottleneck, especially during afternoon hours when school zones, pedestrian crossings, and I-195 ramps all converge
- Ocean Drive in South Beach converts to one-way southbound on weekend evenings, which can redirect traffic onto nearby avenues unexpectedly
- Left turns on red are only legal from a one-way street onto another one-way street. Signs must explicitly permit it. Do not assume a street is one-way based on traffic flow alone
- Toll roads around Miami Beach are fully cashless. Your hire vehicle includes an electronic toll device or plate-based billing
Allow extra time when navigating Miami Beach, particularly during afternoon peak hours, and always follow posted signage rather than relying solely on GPS.
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