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The documents and requirements needed to pick up a rental car are:

• Valid driver's license
• Valid credit card in the name of the person picking up the rental car to pay the security
• deposit
• Round-trip airline or cruise tickets
• Valid passport
• Printed reservation voucher (only for Hertz)
• Minimum age of 25 (for Avis and Budget, the minimum age is 21)
• Security deposit payment (amount varies by rental company).

The accepted payment methods on our website are the following:

• Credit card in your name or in a relative's, friend's, or company's name
• Debit card with the Visa or MasterCard logo
• PayPal
• Apple Pay
• Google Pay

In addition, the reservation holder must have a credit card as a requirement for picking up the vehicle.

The credit card that is used to pay for the security deposit when picking up the vehicle must belong to the reservation holder and cards that belong to others will not be accepted.

All our rates include:

• Rental car insurance.
• Rental car theft protection
• Third-party liability protection from US$500,000 up to US$1,000,000 depending on the rental company.
• No deductibles.
• Taxes and fees included.
• Additional driver.
• Free cancellation (48 hours).
• 24/7 roadside assistance.
• Unlimited mileage.
• Fuel policy: Full to Full.
• No additional charges for drivers under 25 (Avis and Budget only).
• Travel Insurance with up to US $150,000 medical coverage
• Cancellation coverage US$1,500.
• Compensation for Luggage Lost by Airline US $1,500

Our rates DO NOT include:

• GPS.
• Baby seats.
• Fuel.
• Personal belongings insurance. (Not required by law)
• Tolls.
• Surcharge for returning the vehicle in a different state.
• Sunpass.

To cancel your reservation you only need to use our livechat service. It is located at the bottom right part of your screen on desktop version or at the top right part on mobile version.

• Click on the cancel button that appears in the Live Chat.
• Enter the reservation confirmation number that was sent to your email.
• Then enter the email address you used for the reservation.
• Carefully read the cancellation policies that will be displayed before confirming the cancellation of the reservation.
• Once you have read the cancellation policies and decide to proceed with the cancellation press the “Cancel” button.
• Finally you will receive an email confirming the cancellation of your reservation.
• The money will be refunded to your card within 7 to 10 business days.

To modify or change your reservation, you must cancel your existing booking first and then make a new reservation with all the needed changes this is because it is not possible to change or modify an existing booking.

All our rates include:

• Rental car insurance
• Up to USD $500,000 or USD $1 million third-party liability protection, depending on the rental company
• All taxes and fees
• Additional driver
• Unlimited mileage

Our rates DO NOT include:

• GPS
• Baby Seats
• Personal belongings Insurance Protection (Not required by law)
• Tolls
• Different State Drop-off fee.

Todas nuestras tarifas incluyen el beneficio de cashback por costos de peajes. Para acceder a este beneficio deberás enviar un correo electrónico a soporte@holacarrentals.com con los siguientes elementos:

• Comprobante de reserva de Hola e itinerario.
• Copia del contrato de alquiler del vehículo.
• Recibos de los costos por concepto de peajes.

Importante:

• La devolución de dinero se realizará al mismo método de pago utilizado para hacer la reserva, este proceso puede tomar entre 7 a 10 días hábiles.

The electronic toll system is not included in any of our rates; it can only be obtained directly at the counter, and its cost will be informed upon vehicle pickup.

As it is not a service provided by Hola Car Rentals, the reservation holder must contact the rental company directly. It is essential to note that the rental company will charge any charges and related administrative fees to the registered credit card.

Our network of locations includes all major airports in the United States and more than 10,000 locations across all 50 states.

When making your reservation on our website, you will have access to the most competitive rates and discounts in the market. Additionally, we do not accept reservations via phone or other means.

When booking with Avis/Budget, drivers aged 21 to 24 are exempt from age-related surcharges. This applies only to vehicle categories: Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV.

When renting with Avis, drivers aged 21 to 24 avoid the additional age surcharge. This applies only to Economy, Compact, Standard, Intermediate, Full-Size, and Intermediate SUV vehicle categories.
If you rent with other companies and are under 25, you can still rent a car without issues, but depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company.

Once the contract is signed and the car is in use, you will not be able to modify or cancel the reservation with Hola Car Rentals. This process must be done directly with the rental company.

If you wish to drop-off the rental car to a different location, you can indicate this at the time of booking using the 'Drop-off Vehicle at a different location' feature. If the vehicle has already been picked up and you wish to change the drop-off location, you will need to contact the rental company directly to make the change, which may be subject to additional charges.

Baby seats are not included in our rates. If you wish to add a baby seat or any other service not included in your booking, you must request it directly at the rental car company counter. Take into account that any additional service requests at the counter may incur extra charges and fees.

The reservation holder should contact directly the rental company. It's important to note that the rental company will charge any fines and related administrative fees to the registered credit card.

When picking up the vehicle, please review the rental agreement to ensure that the contract terms match what was booked on our website.

Returning the car after the agreed time will incur additional costs. In such cases, please contact the location where you picked up the car. The location's contact number can be found on the copy of the contract provided at the start of the rental.

The reservation holder must contact the rental company directly, and they will enforce the policies purchased in case of any issues or accidents.

• Rental Car Insurance: Mandatory coverage that exempts you from liability for damage to the rental vehicle, excluding misuse.
• Third-Party Insurance: Coverage for liability protection against injuries and damages to third parties.
• The coverage ranges from USD$500,000 to USD$1 million, depending on the rental company.

Yes, it is possible to include up to 2 additional drivers at no extra charge. They must be present at the time of car pickup and meet the same requirements as the primary driver.

Once the reservation is made and you receive the email with the details, the reservation is already confirmed and no further action is required.

Yes, it is possible to rent a car for 30 or more days with some of our companies. When searching for a vehicle, the system will provide results based on the selected search with the rental company that allows it.

Driving the rental car across different states and crossing the border into Canada is allowed with most rental companies.
Driving into Mexico is not permitted. For travel outside the reservation territory, it is recommended to inform the rental car company when picking up the vehicle to avoid issues and addtional charges.

In case of a traffic accident, immediately contact the emergencies and then report the incident to the rental company. The contact number for the location is on the copy of the contract provided when picking up the car.

Only drivers registered on the contract are allowed to drive the rental car. Up to 2 additional drivers can be included at no extra charge. They must be present when picking up the car and meet the same requirements as the primary driver.

Vehicles rented through Hola Car Rentals are intended for personal use only and should not be used for towing, public transportation, or other non-rental related purposes. Any additional restrictions will be clarified at the time of signing the rental contract.

To make your reservation, follow these simple steps on our website: www.holacarrentals.com

• Enter Your Itinerary: In the search box on our homepage, enter the dates and times of your itinerary. For example, you can select Miami International Airport as the pickup and drop-off location.
• Explore Options: Our website will display a list of rates from different rental companies available for the locations and dates you have selected.
• Vehicle Detail: Once you find a vehicle of your choice, click on the "Book Now" button and choose the payment option (pay now or pay at destination) that suits you best. This will take you to the reservation form, where you will find detailed information about the rate, as well as fields to add the driver's details.
• Complete Your Reservation: In the reservation form, you will find the rate inclusions. Fill in the required fields with the driver's information and complete the reservation by clicking on the "Book Now" button.

Done! Your reservation will be confirmed, and you can enjoy your trip with complete peace of mind. At Hola Car Rentals, reservations are only allowed online and not by phone or any other means.

With most of our partner rental companies, the minimum age to rent a vehicle without extra charges is 25 years old. If you are under 25, you can rent the car without issues, but depending on the state you are traveling to, you may be subject to additional charges and other conditions defined by each rental company. Only gor rentals with Avis and Budget the minimum age is 21.

An international credit card is a credit card accepted by merchants and banks worldwide. They are usually Visa, MasterCard, American Express, and Diners cards. It is important to check the international use policies with the card issuer to ensure it is activated for international transactions.

• You must present a personal credit card, valid in the country of pickup, with sufficient funds for a hold as a security deposit, which will be refunded after returning the vehicle. Credit cards that do not belong to the reservation holder will not be accepted.
• The car rental company is solely responsible for approving the presented credit card.
• Prepayment online does not exempt the renter from presenting a valid international credit card when picking up the vehicle.

The voucher is a digital document sent to your email at the time of booking. This voucher must be printed and presented when picking up the vehicle only when booking with Hertz to avoid additional charges.

This document officially confirms all agreed services, payment conditions, rates, discounts, and the availability of vehicles within the selected group.

The security deposit is a sum of money provided by the reservation holder as a safeguard to cover potential additional costs, such as damages or fines. This amount is held during the rental period and released once the vehicle is returned in the agreed-upon condition. It is important to understand the rental contract terms and conditions, including the security deposit.

Yes, remember that you can pay for the reservation online with a credit card in your name or in the name of a relative, friend, or company. However, the credit card used when picking up the car must belong to the reservation holder, and credit cards that belong to others will not be accepted.

The voucher is sent via email at the time of the online reservation. You must print and present the voucher at the counter when picking up the car. (Only for reservations made with Hertz).

• In case of canceling your reservation, Hola Car Rentals will not apply any penalty if you decide to cancel your reservation at least 48 hours before the vehicle pickup time.
• If you cancel within 48 hours before the pickup time, a penalty of 50% of the total booking value will apply.
• If you do not use your reservation or decide to cancel it after the scheduled start, a penalty of 100% of the total booking value will apply.
• There will be no exceptions!

Hola Car Rentals only offers All-Inclusive rates, which include car insurance, third-party liability, taxes and fees, unlimited mileage, and additional driver service. If you wish to include other services such as GPS or fuel, you will need to request them at the counter when you pick up the vehicle, and they may be subject to extra charges by the rental company.

Most rental companies allow pets in the reservation; however, we recommend contacting the location where you are picking up the vehicle to inform them about your pets. Additionally, make sure to return the rental car clean and free of animal hair to avoid additional cleaning or repair fees.

Yes, most rental companies have a smoke-free policy, so smoking inside rental cars is prohibited. If caught smoking inside the car, you could be subject to additional charges and fees.

Hola Rent a Car offers a variety of car models and manufacturers. Each time you search on our website, you will have the option to choose from 9 categories: Economy, Intermediate, Full-size, Minivan, Van, SUV, Luxury, Special, and Convertible.
The available car types will be displayed based on the date, time, and location you selected.

El monto del depósito varía de acuerdo a la época del año, tiempo de la reserva, ruta y tipo de auto. El titular de la reserva debe tener una tarjeta de crédito a su nombre con suficientes fondos para el depósito de garantía. El depósito se reembolsará al devolver el auto, aunque este puede tomar hasta 15 días hábiles.