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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Coral Gables include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Coral Gables, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Coral Gables.
Will I face unexpected charges at the Thrifty counter in Coral Gables when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Coral Gables are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Coral Gables charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty pickup counter for rentals near Coral Gables?
The Thrifty pickup location serving Coral Gables is at Miami International Airport (MIA), with the main counter facility located at 3900 NW 25th Street, Miami, FL 33142, approximately 1.5 miles from the airport terminals.
Because Thrifty operates off-airport at MIA, the process for your Coral Gables rental works as follows:
- After collecting your baggage, follow signs to the MIA Rental Car Center (RCC), the consolidated facility shared by all major brands
- From the RCC, take the Thrifty shuttle to the off-airport lot at 3900 NW 25th Street
- Complete your contract at the Thrifty counter and collect your vehicle
The airport Thrifty location operates from 05:00 to 23:59 daily, with limited availability from 00:00 to 01:00. Allow 60 to 120 minutes from plane arrival to driving away, accounting for baggage claim, the shuttle, and counter processing. Coral Gables is a short drive south of MIA once you have your vehicle.
What documents do I need to pick up a Thrifty rental car in Coral Gables?
To collect your Thrifty rental car serving the Coral Gables area, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Thrifty counter. Debit and prepaid cards are not accepted for the security deposit hold.
Do I need a credit card for a Thrifty rental in Coral Gables?
Yes, a major credit card is required to pick up your Thrifty rental car in the Coral Gables area.
The credit card must be in the main driver's name with the driver's name physically printed on the card. It is used to place a temporary security hold at the counter, which is not a charge but reduces your available credit until the rental ends and your bank releases the authorization.
Typical security holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount is set by the Thrifty desk and may vary by vehicle class or season.
- Debit cards are not accepted for the deposit hold
- Prepaid or virtual cards are not accepted
- Someone else's card cannot be used, even if they are present
It is a good idea to bring a backup credit card in your own name in case your primary card is declined. If you prepaid your booking online, you are still required to present a physical credit card at the Thrifty counter in Coral Gables at pickup.
How do tolls work with a Thrifty rental car near Coral Gables?
Florida's toll roads around Coral Gables and greater Miami are almost entirely cashless, meaning you cannot pay with cash at most gantries. Your Thrifty rental vehicle comes equipped with an electronic toll device or a plate-based billing system.
At the Thrifty counter, you will typically be offered two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental period
- Pay per use: if you decline the package, Thrifty will charge you the actual toll amount plus administrative or processing fees each time you use a toll road
Common toll roads you may encounter driving from Coral Gables include the Florida Turnpike and I-95 Express lanes, with estimated daily toll costs in the Miami area ranging from US$5 to US$20 depending on your route.
If you plan to use your own visitor toll pass, inform the Thrifty agent at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges. Note that some toll charges may appear on your card days or even weeks after your rental ends, as toll agencies process invoices in batches.
Can I get cashback on tolls paid during my Thrifty rental in Coral Gables?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental near Coral Gables.
Given that the Miami area around Coral Gables has several cashless toll roads, including the Florida Turnpike and I-95 Express lanes, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Thrifty vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Thrifty counter, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
What is the minimum age to rent a Thrifty car in Coral Gables?
The minimum age to rent a Thrifty car in the Coral Gables area without additional surcharges is 25 years old.
Drivers aged 21 to 24 may still rent but will be subject to a daily young-renter surcharge. For Thrifty, this fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes.
Drivers under 25 also face vehicle class restrictions. Categories such as full-size, SUV, premium, luxury, convertible, minivan, and van are typically reserved for renters aged 25 and older. Eligible classes for younger drivers are generally limited to economy, compact, and intermediate vehicles.
- Minimum age to rent: 21 (with young-renter surcharge)
- No surcharge: 25 and older
- Restricted classes for under-25: most full-size, premium, and specialty vehicles
Florida does not have the same state-law exceptions as New York or Michigan, so the standard Thrifty policy applies at the Coral Gables area counter. Bring a valid driver's license and a major credit card in your name regardless of age.
How does the fuel policy work for Thrifty rentals near Coral Gables?
Thrifty rentals in the Coral Gables area follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your vehicle:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the Thrifty vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. The Coral Gables area and surrounding Miami have numerous gas stations near the MIA return facility, making it straightforward to refuel before drop-off.
Can I add an additional driver to my Thrifty booking in Coral Gables?
Yes, you can add an additional driver to your Thrifty rental in the Coral Gables area, either included in your rate or for a fee paid at the counter.
Check your booking confirmation first. If your rate includes an additional driver, no fee applies for the first extra driver. If it is not included, Thrifty charges approximately US$13.50 per rental day plus taxes, with a maximum of US$189 plus taxes for the rental period.
Requirements for adding a driver at the Thrifty counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the same minimum age requirements as the main driver
- If their license uses a non-Latin alphabet, they will also need an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Thrifty rental agreement are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void coverage and result in additional charges. If you need to add a driver after pickup, visit a Thrifty branch to update the agreement.
Does travel assistance come with my Thrifty rental booking near Coral Gables?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty rental in the Coral Gables area as well.
This benefit is particularly useful if you experience a medical emergency or an accident while driving Florida highways near Coral Gables, such as the Florida Turnpike or I-95. Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Always check your booking confirmation for the exact terms and coverage limits that apply to your Thrifty rental.
What insurance options are available for a Thrifty car rental in Coral Gables?
When renting a Thrifty vehicle in the Coral Gables area, two main types of coverage are relevant to understand before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all rental situations automatically include state-minimum liability, so it is strongly recommended to add supplemental liability coverage to your Thrifty booking, especially when driving busy roads around Coral Gables and greater Miami.
- CDW/LDW: covers the rental vehicle, subject to deductible
- LIS/ALI/SLI: covers third parties you may injure or whose property you damage
- These two coverages are separate and complement each other
Check your Hola Car Rentals booking confirmation to see which coverages are already included in your Thrifty rate before accepting or declining anything at the counter.
Can I pick up a Thrifty car in Coral Gables and return it in another city?
Yes, one-way rentals are possible with Thrifty from the Coral Gables area, but a drop-off fee may apply depending on your return location.
The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Thrifty and cannot be prepaid through your booking. You will see it listed under the "To pay at destination" section during checkout if it applies to your route.
- Same-city returns, such as MIA airport to a nearby city location, often carry no drop-off fee
- Returns to another Florida city or a different state typically incur a drop-off fee
- Cross-country or remote routes may carry higher fees or may not be permitted at all
If you need to change your return location after booking your Thrifty rental, be aware that the route will be repriced and a new or higher drop-off fee may apply. Always confirm the fee shown on your confirmation matches what the Thrifty counter presents at pickup. If an undisclosed fee appears, keep your paperwork and contact support, as Hola Car Rentals' No Extra Charges© Coverage may apply after verification.
What are the counter hours for Thrifty near Coral Gables and what happens if I arrive late?
The Thrifty facility at Miami International Airport, which serves Coral Gables rentals, operates from 05:00 to 23:59 daily, with limited availability between 00:00 and 01:00. This extended schedule accommodates most international flight arrivals into MIA.
If your flight is delayed, Thrifty will generally hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible, as changes beyond that window are not guaranteed.
- Delays under 24 hours: your Thrifty booking is held; arrive during operating hours
- Delays over 24 hours: contact support via WhatsApp at +1 (786) 999-8312 or email [email protected]
- After-hours returns at the airport location: the late-night operating window supports most after-hours drops, but confirm key-drop procedures with the Thrifty agent at pickup
For any city-area Thrifty locations near Coral Gables with shorter hours (typically Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00), after-hours pickup and return are generally not available. Always verify hours on your booking confirmation before travel.
Is an International Driving Permit required for a Thrifty rental in Coral Gables?
An International Driving Permit (IDP) is not always mandatory for a Thrifty rental in the Coral Gables area, but whether you need one depends on your license.
The key rule for renting in the United States is based on the alphabet your license uses:
- If your license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory alongside your original license
- If your license is in English or uses a Roman alphabet, an IDP is recommended but not strictly required
- An IDP is a translation document only and cannot be used without your original license
If you think you may need an IDP for your Thrifty rental, obtain it in your home country before traveling. In the United States, organizations like AAA only issue IDPs to holders of US licenses, so foreign visitors cannot obtain one after arrival.
Bring all documents in physical form to the Thrifty counter. Digital copies are not accepted. If you are unsure whether your license qualifies for the Coral Gables area rental without an IDP, contact Hola Car Rentals support before your trip.
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