Car Rental
at Houston Airport

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating at Houston Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Houston Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Houston Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Houston Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major rental brands at Houston Airport (IAH) operate from a single consolidated Rental Car Center located at 17330 Palmetto Pines, Houston, TX 77032. There are no rental counters inside the terminals themselves.

To reach the Rental Car Center from Houston Airport, follow these steps after collecting your baggage:

• Follow the Ground Transportation signs to the curbside shuttle area. Each terminal has a designated exit: Terminal A uses Door A-115 (south side), Terminal B uses Door B-103 (south side), Terminal C uses Doors C-105 or C-106 (south side), and Terminal E uses Door E-101 (west side, International Arrivals Hall).
• Board the blue and white Rental Car Shuttle bus at the marked bay. Shuttles run every 5 minutes during the day and every 10 to 15 minutes between 11 pm and 7 am.
• The shuttle ride to the Rental Car Center takes approximately 10 to 20 minutes.
• Once at the center, follow signs to your brand's counter or kiosk to present your documents and collect your keys.

If you are arriving on an international flight at Houston Airport, allow extra time for immigration and customs processing before reaching the shuttle stop. A realistic estimate from gate to driving away is 45 to 75 minutes.

To collect your rental car at Houston Airport, you must present the following physical documents at the Rental Car Center counter:

• A valid, original driver's license in the main driver's name. Digital copies are not accepted.
• A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at Houston Airport. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not strictly required.

The IDP is a translation document only and must always be carried alongside your original license. It is not a standalone document and will not be accepted without the original license.

Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, a physical major credit card in the main driver's name is required to rent a car at Houston Airport. The card must have the driver's name printed on it and must be presented in person at the Rental Car Center counter.

The rental partner will place a temporary authorization hold on your card at pickup. For standard vehicles at Houston Airport, this hold is typically in the range of US$300 to US$400, though the exact amount varies by brand, vehicle class, and season.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• The card must belong to the main driver. A third party's card cannot be used.
• Even if you prepaid your booking in full, you must still present a physical credit card at the counter for the hold.

The hold is released after you return the vehicle, but your bank controls how quickly the credit becomes available again, which can take up to 15 business days. It is a good idea to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks at Houston Airport.

Houston Airport is surrounded by an extensive cashless toll network managed primarily by the Harris County Toll Road Authority (HCTRA) using the EZ TAG system, as well as TxTag roads operated by TxDOT. Almost no cash toll booths exist on Houston-area highways, so your rental vehicle will include an electronic toll device, either a transponder or a plate-based billing system.

At the Rental Car Center counter at Houston Airport, you will typically be offered two options:

• Unlimited toll package: a flat daily fee of approximately US$11 to US$25 per rental day, covering all toll usage during your rental period. This is the simpler option if you plan to use toll roads frequently in the Houston area.
• Pay per use: if you decline the package, the rental company will charge you the actual toll amounts plus daily administrative or processing fees. These charges often appear on your credit card days or even weeks after you return the vehicle.

Estimated daily toll costs in the Houston area range from approximately US$5 to US$20 depending on your routes. If you plan to use toll roads only once or twice, pay per use may cost less overall. For frequent metro driving around Houston Airport, the unlimited package is usually better value.

Texas has no congestion charges or emissions zones, so tolls are the only road fee to plan for.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental at Houston Airport.

Given that Houston Airport sits within a heavily tolled metro area served by HCTRA EZ TAG roads and TxTag highways, toll costs can add up quickly. The cashback benefit helps offset those charges after your trip.

To claim your Tolls Cashback after renting at Houston Airport:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the rental agreement you signed at the Rental Car Center counter, and a toll receipt or statement showing the charges paid during your rental.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days from vehicle return are not accepted. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterward.

When renting a car at Houston Airport, you will be charged a Customer Facility Charge (CFC) of US$3.00 per transaction day. This fee is collected by the rental car operators at the Rental Car Center and is specific to Houston Airport.

The CFC is a mandatory local fee that funds the construction and maintenance of the consolidated Rental Car Center facility at Houston Airport. It is separate from your base rental rate and from any taxes included in your prepaid booking.

Depending on how your booking confirmation is structured, this fee may appear under the section labeled as charges due at the destination. If your confirmation shows taxes and fees as included, and the CFC is still charged at the counter, the No Extra Charges© guarantee may apply. Keep your itemized rental agreement and contact support after your rental is complete if you believe the charge was not properly disclosed.

This type of airport concession fee is standard at major U.S. airports and is not unique to Houston Airport, but the specific rate of US$3.00 per day is set locally and applies to all brands operating from the Houston Airport Rental Car Center.

Yes, you can add an additional driver to your rental at Houston Airport, but the additional driver must be physically present at the Rental Car Center counter at the time of pickup.

The additional driver must bring a valid driver's license and any required identification. If their license uses a non-Latin alphabet, an International Driving Permit is also required. Both the main driver and the additional driver must sign the rental agreement before the additional driver is covered.

Whether the additional driver fee is included or charged at the counter depends on your booking rate. If your confirmation states additional driver included or additional driver free of charge, no fee applies for the first extra driver. If it is not included, the daily fees at Houston Airport vary by brand:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone who drives the car at Houston Airport without being named on the contract may void coverage. If you need to add a driver after pickup, visit a branch location to update the agreement.

The minimum age to rent a car at Houston Airport without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent at Houston Airport but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

Vehicle classes typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes at Houston Airport.

Texas does not have a state law requiring rentals to drivers under 21, so the minimum age at Houston Airport is set by each rental brand's own policy. In most cases this means 21 is the practical minimum, with a surcharge applying from 21 to 24.

If you are between 21 and 24 and traveling from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the young-renter surcharge at Houston Airport. This exception must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact support to verify eligibility before pickup.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your trip from Houston Airport.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers per event.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage is designed for situations such as a medical emergency while driving in the Houston area, a highway breakdown requiring legal support after an accident, or an airline losing your luggage on arrival at Houston Airport.

To use the assistance, contact the provider directly at any hour: call +1 888 980 9992 (toll-free), reach them on WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It covers non-North American travelers only. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Houston Airport rental.

Rental cars at Houston Airport operate under a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At the Rental Car Center counter at Houston Airport, confirm the starting fuel level with the agent and make sure it is recorded on the rental agreement. Take a photo of the dashboard showing the fuel gauge and odometer before driving away.

When returning your vehicle to Houston Airport, refuel within approximately 10 miles of the Rental Car Center at 17330 Palmetto Pines. Refueling too far from the return point risks the gauge dropping slightly before you arrive, which could trigger a shortfall charge.

If you return the car below the recorded starting level, you may be charged:

• A fuel shortfall at the rental partner's refueling rate, which is typically higher than retail pump prices.
• A refueling service or administrative fee on top of the fuel cost.

Keep your final fuel receipt showing the station address, date, and time. For after-hours returns at Houston Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. Some counter locations at Houston Airport may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.

Yes, one-way rentals from Houston Airport to another city are possible, but a drop-off fee may apply depending on your destination, the rental brand, and the vehicle class.

When searching for a one-way rental from Houston Airport on the Hola Car Rentals website, the drop-off fee will be shown on the rate details page under the section labeled to pay at destination. This fee is not included in your prepaid rate and must be paid at the Rental Car Center counter at Houston Airport or at the return location.

General patterns to expect:

• Houston Airport to another city in Texas: a drop-off fee typically applies and varies by distance and vehicle class.
• Houston Airport to a city in a different state: a drop-off fee usually applies and can be higher for longer distances.
• Cross-border one-ways (for example, to Mexico): these are often restricted or not permitted. Confirm with the rental brand before booking.

Changing your return location after booking may reprice the rental and recalculate the drop-off fee. If the counter charges a higher drop-off fee than what appeared on your Houston Airport booking confirmation, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee may apply if the fee was not properly disclosed.

Returning your rental car at Houston Airport follows a straightforward process. All brands return to the same consolidated Rental Car Center at 17330 Palmetto Pines, Houston, TX 77032. Follow signs for John F. Kennedy Boulevard or Will Clayton Parkway toward the Rental Car Center and park in your brand's designated lot.

Before arriving at Houston Airport for your return:

• Refuel within approximately 10 miles of the Rental Car Center to comply with the Full-to-Full fuel policy and avoid refueling charges.
• Keep your fuel receipt showing the station address and time.
• Take a photo of the fuel gauge and odometer at the return lot as a record.

After parking, a rental agent will typically inspect the vehicle and close out your contract. For after-hours returns at Houston Airport, key drop facilities are available at the Rental Car Center, for example Avis offers 24-hour dropoff. Leave your fuel receipt in the key drop envelope and keep photos of the vehicle condition.

Once you have returned the vehicle, free shuttle buses run 24 hours a day from the Rental Car Center back to all Houston Airport terminals. The shuttle ride takes approximately 10 to 20 minutes. Allow enough time before your departure flight to complete the return and reach your terminal.

When renting at Houston Airport, two main types of coverage are worth understanding before you reach the counter.

The first is Collision Damage Waiver or Loss Damage Waiver (CDW/LDW), which reduces your financial liability for damage to the rental vehicle itself. If your booking confirmation includes CDW/LDW, a deductible may still apply per incident unless your plan states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

The second is Third-Party Liability coverage (LIS/ALI/SLI), which protects you against bodily injury and property damage you may cause to others while driving in the Houston area. Texas does not require all rental companies to include state-minimum liability in every rental, so coverage is not guaranteed unless it appears on your confirmation or you add it at the counter.

• Check your booking confirmation to see which protections are already included in your rate.
• At the Houston Airport Rental Car Center counter, review the rental agreement to confirm coverage levels and any deductibles before signing.
• Only drivers named on the rental agreement are covered. Add all additional drivers at pickup.

CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you coverage for the rental vehicle and for third parties. If you have questions about what your Houston Airport booking includes, review the rate details on your confirmation before arriving at the counter.