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Frequently Asked Questions

Where is Hola Car Rentals located at Miami International Airport (MIA)?

At Hola Car Rentals for our MIA office, we operate from the airport’s Rental Car Center, which is connected to all terminals by the free MIA Mover train. Simply follow the signs for the MIA Mover, ride it to the Rental Car Center, and then follow the rental car signs to our counter area.

How do I get to the Hola Car Rentals office from my arrival terminal at MIA?

From any terminal at Miami International Airport, follow the signs for the MIA Mover. Take the MIA Mover (about a 3–5 minute ride) to the Rental Car Center. Once you arrive, follow the overhead signs to the car rental area and look for the Hola Car Rentals counter.

What are the opening hours for Hola Car Rentals at MIA?

Our Hola Car Rentals MIA location operates 24 hours a day, 7 days a week. You can pick up or return your vehicle at any time, including late at night and early in the morning.

What documents do I need to rent a car from Hola Car Rentals at MIA?

For rentals at MIA, Hola Car Rentals requires a valid physical driver’s license held for at least 1 year and a major credit card in the main driver’s name. Foreign renters also need a valid passport, and if the license is not in the Roman alphabet, an International Driving Permit or certified translation is usually required.

What is the minimum age to rent a car with Hola Car Rentals at MIA?

At Hola Car Rentals MIA, all drivers and additional drivers must be at least 21 years old. Drivers between 21 and 24 are subject to a young driver surcharge and may be restricted from certain vehicle categories such as luxury, specialty, and some larger vehicles.

Is there a maximum age to rent a car from Hola Car Rentals at Miami Airport?

Hola Car Rentals does not apply a maximum age limit for rentals at MIA as long as the renter meets our license and payment requirements and is otherwise legally fit to drive.

Do young drivers pay an additional fee at Hola Car Rentals MIA?

Yes. At Hola Car Rentals MIA, renters and additional drivers aged 21–24 pay an underage driver surcharge per day. Young drivers may also be limited to certain categories such as economy, compact, standard, and some mid-size vehicles.

What payment methods are accepted by Hola Car Rentals at MIA?

Hola Car Rentals at MIA accepts major credit cards in the primary driver’s name, including Visa, Mastercard, American Express, Discover, and similar international schemes. Prepaid cards and money orders are not accepted for the deposit or at pick-up. Policies for debit cards are more restrictive; please review our debit card conditions before relying on one.

Can I use a debit card to rent a car from Hola Car Rentals at Miami Airport?

Debit cards can be accepted at Hola Car Rentals MIA under specific conditions. Typically, you must present a confirmed return flight itinerary from MIA, and additional restrictions may apply to vehicle types and deposit amounts. Debit cards are generally not accepted for certain higher-end vehicles. We recommend checking your specific booking terms before arrival.

Is a security deposit required when renting from Hola Car Rentals at MIA?

Yes. At Hola Car Rentals MIA, a security deposit is required and is held on the payment card at pick-up. The amount depends on the vehicle category and your payment method, with higher deposits for premium and specialty vehicles or when certain travel documentation is not provided.

Does Hola Car Rentals MIA require a return flight itinerary?

If you intend to pay with a debit card at Hola Car Rentals MIA, you must present a confirmed return flight itinerary departing from Miami International Airport. Without a return itinerary, you may be required to provide a higher deposit and could face restrictions on vehicle categories or payment methods.

Can I rent a specific car model from Hola Car Rentals at MIA?

Bookings at Hola Car Rentals MIA are made by vehicle category (such as economy, compact, SUV, or minivan), not by a guaranteed specific make and model. The car shown during booking is an example only. At pick-up, you will receive a vehicle within the reserved category or higher, subject to availability.

What vehicle categories does Hola Car Rentals offer at Miami Airport?

At our MIA location, Hola Car Rentals offers a range of categories including economy, compact, standard, full-size, SUVs, minivans, pickups, and select premium or luxury segments. Availability for specialty and luxury vehicles is limited, especially in peak seasons, so we recommend booking early.

What insurance and protection options are available with Hola Car Rentals at MIA?

Hola Car Rentals MIA provides several optional protections, which may include Collision Damage Waiver, Theft Protection, Glass and Tire protection, Third-Party Liability coverage, and Accident Insurance. These options and their pricing vary by rate and vehicle category and will be detailed in your rental conditions at booking and at the counter.

Do I need extra insurance to rent a car from Hola Car Rentals at MIA?

Basic legal liability requirements are reflected in our rates according to local regulations, but optional protections such as Collision Damage Waiver, Theft Protection, and extended liability can reduce your financial responsibility. Whether you need extra coverage depends on your personal situation and any coverage you already have. Full details and costs are shown in the rental conditions for your MIA booking.

Can I add additional drivers to my Hola Car Rentals contract at MIA?

Yes. Additional drivers are allowed at Hola Car Rentals MIA. Every additional driver must meet the same age and license requirements as the main renter and present their physical driver’s license at the counter. An additional daily fee usually applies unless your specific offer includes a free additional driver.

What happens if someone drives the Hola rental car at MIA but is not listed on the contract?

Only drivers listed on the Hola Car Rentals agreement at MIA are authorized to drive the vehicle. If an unlisted person drives the car, it may violate the rental terms and could invalidate coverage, leaving you fully responsible for damages or incidents. Always add all potential drivers at pick-up.

What child seats and extras can I rent from Hola Car Rentals at Miami Airport?

Hola Car Rentals MIA offers infant seats, toddler seats, and booster seats, as well as GPS navigation units and other extras depending on availability. These are charged per day and should be reserved in advance during booking, as quantities at the counter are limited and cannot be guaranteed last minute.

Should I reserve child seats and GPS in advance at Hola Car Rentals MIA?

Yes. Because child seats, boosters, and GPS units are limited at the MIA location, Hola Car Rentals strongly recommends adding them when you book online or well before your pick-up date. This gives you the best chance of securing the equipment you need.

What fuel policies does Hola Car Rentals offer at Miami Airport?

Hola Car Rentals MIA may offer several fuel options, such as Full-to-full (pick up full, return full), fuel included packages, or other specific fuel terms. Full-to-full is typically the easiest for avoiding extra charges, as long as you refill the tank to the same level before returning the car.

How should I refuel my Hola rental car before returning it at MIA?

Check your fuel policy on the Hola Car Rentals MIA agreement. If you have Full-to-full, refill the tank to full just before arriving at the Rental Car Center and keep the fuel receipt. If your policy is same-to-same, return the vehicle with the same fuel level you received at pick-up. Not meeting the agreed fuel level may result in refuelling charges.

How do I pick up my Hola rental car at Miami International Airport?

After arriving at the Rental Car Center via the MIA Mover, go to the Hola Car Rentals counter. Present your driver’s license, passport (if applicable), payment card, and return flight details if using a debit card. Review and sign the rental agreement, then proceed to the designated vehicle area. Inspect the car, note any existing damage, and show your agreement and license at the exit booth before leaving.

How do I return my Hola rental car at MIA?

To return your Hola Car Rentals vehicle at Miami Airport, follow signs for the Rental Car Center and then for car rental returns. Enter the return area, park in the lanes marked for returns, and wait for an attendant to inspect the car. Hand over the keys, confirm fuel and mileage, and receive your final rental statement. You can then use the MIA Mover back to the terminal.

Is after-hours return available at Hola Car Rentals MIA?

Yes. Because Hola Car Rentals at MIA operates 24/7, you may return the vehicle at any time. Follow the posted signs to the return area in the Rental Car Center and park in the designated return lane. If staff are not immediately present, follow the instructions at the drop-off point for keys and documentation; your return will be processed once the vehicle is inspected.

How long will Hola Car Rentals hold my reservation if my flight to MIA is delayed?

If you provide your flight details when booking with Hola Car Rentals MIA, we will track delays and hold your vehicle. Reservations are commonly held for up to 24 hours from the scheduled pick-up time, and your rental charges typically start at the actual pick-up time. Always include valid flight information in your booking to avoid cancellation in case of delays.

What is Hola Car Rentals' late return policy at Miami Airport?

Hola Car Rentals MIA applies a short grace period for late returns, typically around 29 minutes. If you return the vehicle beyond the grace period, additional hourly or daily charges can apply, especially if the car is returned significantly later or on the following day. To avoid extra costs, return your car on time according to your rental agreement.

Can I drive my Hola rental car from MIA to other states or Canada?

In general, vehicles rented from Hola Car Rentals at MIA may be driven within the United States and sometimes into Canada, subject to certain restrictions by vehicle type and insurance conditions. Some categories, such as certain cargo or specialty vehicles, may not be permitted to leave the U.S. Always review your specific rental terms and ask at the counter before planning cross-border travel.

Can I drive my Hola Car Rentals vehicle from Miami to Mexico?

Driving a Hola Car Rentals vehicle from MIA into Mexico is subject to strict limitations and may require special Mexican insurance coverage purchased through us. Many standard rentals do not allow entry into Mexico. You must confirm cross-border permissions and any required insurance with our MIA office before making such plans.

Are one-way rentals available from Hola Car Rentals at Miami Airport?

Yes. Hola Car Rentals offers one-way rentals from MIA to many other locations, subject to availability. A one-way or drop-off fee may apply and varies by route and destination. Some routes are not permitted and should be checked and confirmed at the time of booking.

What extras can I add to my Hola Car Rentals booking at MIA?

At Hola Car Rentals MIA, you can add a range of optional extras, including GPS navigation, child seats (infant, toddler, booster), and sometimes equipment like ski racks or special tires where seasonally relevant. All extras are subject to a daily fee and availability, so we recommend reserving them when you book online.

Can I check in online before picking up my Hola rental car at MIA?

For many reservations at Hola Car Rentals MIA, an accelerated or online check-in option is available. You can enter your driver’s license and contact details in advance, which can speed up processing at the counter or kiosk. Check your confirmation email or our website to see if online check-in is available for your booking.

What should I do when inspecting my Hola rental car at Miami Airport?

Before leaving the Rental Car Center, walk around your Hola vehicle and check for any existing damage. Compare what you see with the condition report, and if you notice anything missing, ask a staff member to note it. We recommend taking photos or a short video of the car’s exterior and interior at pick-up and again at return to avoid any misunderstandings.

Can I modify or cancel my Hola Car Rentals reservation for MIA?

Most Hola Car Rentals reservations for MIA can be modified or canceled according to the conditions of your chosen rate. Some prepaid or special offers may include fees or restrictions. Review the change and cancellation policy shown during booking and on your confirmation email for full details.

What types of ID do foreign renters need at Hola Car Rentals MIA?

Foreign renters at Hola Car Rentals Miami Airport must present a valid passport, a physical driver’s license, and a major credit card in the renter’s name. If the license is not in the Roman alphabet, an International Driving Permit or official translation is usually required. Having these documents ready at the counter will help avoid delays or refusal of the rental.

Can I rent a premium or luxury vehicle from Hola Car Rentals at MIA?

Yes, Hola Car Rentals MIA offers premium and luxury categories in limited quantities. These vehicles may require higher deposits, stricter age requirements (often 25+), and in some cases proof of additional collision coverage. Because availability is limited, we strongly recommend booking these categories well in advance.

Does Hola Car Rentals at MIA offer unlimited mileage?

Many Hola Car Rentals rates at MIA include unlimited mileage within the permitted geographic area, but some special offers or one-way rentals may have mileage limits or per-mile charges. Always check the mileage conditions listed for your chosen rate during booking.

What happens if I return my Hola rental car to MIA with damage?

If new damage is found on your Hola Car Rentals vehicle at return in MIA, our staff will document it and explain the next steps. Any repair costs or applicable fees will be assessed according to your rental agreement and the protections or insurance options you selected. Having photos from pick-up and return can help clarify the condition of the car.

Can I extend my Hola Car Rentals reservation once I have the car at MIA?

Extensions are often possible, but they depend on vehicle availability at Hola Car Rentals MIA and may result in a different daily rate. If you need more time, contact us before your scheduled return time so we can update your contract and help you avoid unauthorized late return charges.

Does Hola Car Rentals at MIA charge for an additional driver who is a spouse or partner?

At Hola Car Rentals MIA, additional driver fees usually apply for any extra driver, including a spouse or partner, unless your specific offer includes a promotion such as a free additional driver. All additional drivers must be present with their valid driver’s license to be added to the agreement.

What are some tips for getting the best value with Hola Car Rentals at Miami Airport?

To maximize value at Hola Car Rentals MIA, book early online, include all planned extras during booking, and verify age-related surcharges if you are under 25. Choose a fuel policy that fits your plans—Full-to-full works well if you can refuel before return—and always inspect and photograph the vehicle at pick-up and drop-off. Including your flight number helps us protect your reservation if your arrival is delayed.

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