Alamo Car Rental
Chicago

At Hola Car Rentals for our ORD office, vehicle pick‑up takes place at the airport’s consolidated rental car facility on Autopilot Drive. After you collect your luggage, follow the airport signs for “Rental Cars” to the designated rental car shuttle boarding area at the Baggage Claim level. Board the free rental car shuttle, and once you arrive at the rental car facility, follow the Hola Car Rentals signs to our counter.

From your arrival terminal at ORD, go to the Baggage Claim level and follow the signs for “Rental Car Shuttle.” Exit at the designated doors and board the free shuttle that serves the consolidated rental car facility on Autopilot Drive. All rental lots are located there. When you arrive, follow the Hola Car Rentals signs to our office to complete your rental and pick up your car.

To return your Hola rental car at ORD, follow airport roadway signs for “Rental Car Return” or “Rental Cars” to the consolidated rental car facility on Autopilot Drive. Once inside the facility, follow the Hola Car Rentals return signs to our designated area, park in the marked return lanes, and complete the return inspection. After drop‑off, you can take the free shuttle from the facility back to your departure terminal.

Yes. At ORD, free rental car shuttles operate between the terminals and the consolidated rental car facility 24 hours a day. They run frequently, but we still recommend allowing extra time during peak travel periods to ensure you reach your Hola Car Rentals pick‑up or return on time.

At Hola Car Rentals for our ORD office, the main driver must present the following at pick‑up: (1) a valid driver’s license, (2) a passport or other government‑issued photo ID, (3) an international driving permit if your license is not in the Roman alphabet or if required by your booking conditions, and (4) a credit card in the main driver’s own name with sufficient available limit to cover the rental charges and any required deposit or excess.

For Hola Car Rentals at ORD, an international driving permit (IDP) is required in addition to your local license if your driver’s license is not in the Roman alphabet or if your booking conditions specify it. Even when not strictly required, we recommend carrying an IDP if you are visiting from abroad, as it can speed up verification at the counter and help avoid any issues.

At Hola Car Rentals for our ORD office, the minimum age to rent is 21 years. Drivers under 25 may be subject to a young driver surcharge and may have access to a more limited selection of vehicle categories. The exact fee and restrictions are shown during the online booking process and in your rental conditions.

Yes. Hola Car Rentals at ORD accepts renters aged 21–24, but a young driver fee may apply and certain vehicle classes (for example, premium or high‑end models) might not be available to younger drivers. All applicable surcharges and age‑based restrictions are displayed in the booking conditions before you confirm your reservation.

At Hola Car Rentals for ORD, the main driver must present a credit card in their own name with enough available limit to cover the rental charges and any deposit or excess. The use of a credit card is required for the security hold. If alternative payment options are available for your specific offer, they will be clearly indicated during the booking process and in your rental terms.

Yes. For rentals at Hola Car Rentals’ ORD office, the primary driver must present a valid credit card in their own name at pick‑up. This card is used to secure the deposit or excess and to cover any additional charges. Cards in another person’s name cannot be used for the main contract holder.

Hola Car Rentals at ORD aligns with the airport’s 24‑hour operations. Our ORD location is open every day, around the clock, to support late‑night and early‑morning arrivals. However, on certain holidays or in exceptional situations, hours may vary; any such variations will be shown in your booking confirmation and rental conditions.

Yes. All rental car companies at ORD, including Hola Car Rentals, are served by free airport‑operated shuttles. From Baggage Claim, follow signs for “Rental Car Shuttle,” exit at the indicated doors, and board the shuttle to the consolidated rental car facility on Autopilot Drive. There is no extra cost for using this service.

Many Hola Car Rentals rates at ORD include unlimited mileage, but this can depend on the specific offer, vehicle type, and rental duration. Any mileage limits or unlimited mileage conditions are clearly shown during the online booking process and in your rental agreement. Always review these details before confirming your reservation.

Most Hola Car Rentals reservations at ORD follow a ‘full‑to‑full’ fuel policy: you receive the vehicle with a full tank and are expected to return it full. If the vehicle is not refueled to the agreed level at return, refueling charges may apply. The exact fuel policy for your booking is stated in your confirmation and again in the rental agreement—please confirm it at the counter to avoid extra costs.

To avoid unexpected charges at Hola Car Rentals’ ORD location, we recommend: (1) reviewing your rental agreement carefully at the counter, including fuel, mileage, toll, and insurance terms; (2) thoroughly inspecting the vehicle at pick‑up, documenting any existing damage with time‑stamped photos or video; (3) confirming the required fuel level and return location; and (4) refueling before you return the car and keeping your fuel receipt. At drop‑off, you may also take photos of the vehicle’s condition and fuel gauge for your records.

At Hola Car Rentals for ORD, you can choose from different coverage levels depending on the offer you book. Many rates include basic coverage with an excess, and you can often add optional protections at pick‑up, such as additional damage or theft coverage. The included insurance, any deductibles, and optional extras are described in detail during online booking and in your rental agreement. We recommend reading these terms carefully and only choosing the protections you actually need.

Driving routes from ORD may include toll roads or express lanes. At Hola Car Rentals, toll handling options can vary by vehicle or offer. Before leaving the rental car facility, ask our team about available toll solutions—such as using your own transponder, toll by plate, or company‑provided transponder options—and how tolls will be billed. Checking this in advance helps you avoid unexpected toll or admin fees after your trip.

Yes. Reservations with Hola Car Rentals at ORD can typically be modified, subject to availability and the conditions of your specific rate. Changes such as dates, times, or vehicle category can usually be managed online through the booking platform’s “Manage Booking” section associated with your reservation. Any price differences or modification fees will be shown before you confirm the change.

Hola Car Rentals at ORD follows the cancellation rules set out in your specific rate conditions. Many offers allow free cancellation up to a set time before pick‑up—often up to 48 hours—especially for bookings without prepayment. For prepaid rentals, cancellation may still be possible, but refunds depend on the eligibility and timing defined in your booking terms. Always review the cancellation policy shown during booking and in your confirmation.

Yes. Hola Car Rentals at ORD generally permits one‑way rentals, allowing you to pick up a car at Chicago O’Hare and return it at a different agreed location. A one‑way fee may apply, and this charge is displayed during the booking process and included in your total price. Always verify the drop‑off location and any one‑way fees before finalizing your reservation.

Many travelers find that renting at an airport like ORD is cost‑effective and convenient compared to some city locations, especially when factoring in shuttle convenience and broad vehicle availability. At Hola Car Rentals, you can compare prices for ORD and other locations online before booking. Actual savings will depend on your travel dates, rental duration, and vehicle type.

For the best rates and widest selection of vehicles at ORD, Hola Car Rentals recommends booking as early as possible once your travel dates are set. Booking in advance often provides lower prices and a better choice of car categories than last‑minute reservations at the counter.

When you reach the Hola Car Rentals counter at ORD, have your documents ready: driver’s license, passport or ID, any required international driving permit, and a credit card in the main driver’s name. Our team will review your reservation, explain the rental agreement (including insurance, fuel, mileage, and toll terms), and answer questions. Before signing, carefully review the contract and decline any extras you do not need.

Wait times vary with peak travel periods, but ORD airport rental counters commonly experience average desk waits of around 10 minutes. At Hola Car Rentals, we aim to keep lines moving efficiently. To help speed things up, please have all required documents and your booking confirmation ready when you reach the counter.

At pick‑up from Hola Car Rentals at ORD, we advise doing a full walk‑around of the car. Note any existing scratches, dents, or interior marks on the check‑out form and take time‑stamped photos or a short video of the exterior, interior, odometer, and fuel gauge. Repeat this process at return. Keeping these records, along with your contract and final receipt, helps resolve any later questions about damage or fuel charges.

Yes. At Hola Car Rentals for ORD, you can usually add one or more additional drivers, provided they meet the same age and license requirements as the main driver and present their documents at the counter. Additional driver fees may apply and will be disclosed in your rental conditions and at pick‑up.

Hola Car Rentals at ORD operates 24 hours, and we understand that flight delays happen. Your reservation is generally honored for a grace period after the scheduled pick‑up time, but the exact window can depend on your rate conditions. If you know your arrival will be significantly delayed, contact the booking provider or Hola Car Rentals using the details in your confirmation so we can note your new arrival time and help secure your vehicle.

To avoid unexpected fees with Hola Car Rentals at ORD: (1) review your online booking conditions and the rental agreement carefully; (2) confirm the fuel policy, mileage allowance, toll handling, and any one‑way fees; (3) decline add‑ons you don’t need; (4) ensure your credit card has enough available limit for the deposit; and (5) return the car on time, to the correct location, and with the correct fuel level. Keep copies of all documents and your final receipt, and review your bill immediately after return.

After collecting your luggage at Chicago O’Hare, proceed to the Baggage Claim level and follow overhead signs for “Rental Car Shuttle.” Exit through the indicated doors near the rental shuttle pick‑up area and wait at the clearly marked bus stop. Board the shuttle that serves the consolidated rental car facility on Autopilot Drive. Once there, follow the Hola Car Rentals signage to our counter.

Yes. At Chicago O’Hare, all on‑airport rental companies, including Hola Car Rentals, operate from a single consolidated rental car facility on Autopilot Drive. This setup allows you to reach our office via one shared shuttle system and simplifies both pick‑up and return.

Changing your drop‑off location after booking is often possible with Hola Car Rentals at ORD but is subject to availability and may result in additional one‑way or modification fees. Any changes must be arranged in advance through the “Manage Booking” tools associated with your reservation or by contacting the relevant support channel listed in your confirmation.

After returning your Hola rental car at the ORD consolidated rental car facility, ensure the vehicle is properly checked in by our staff or through the designated return process. Request or verify your final receipt, review it immediately for any unexpected charges, and keep a copy for your records. You can then board the free shuttle back to your airline terminal.

Additional equipment such as GPS units, child seats, or other extras may be available at Hola Car Rentals’ ORD office for an extra daily fee. Availability and pricing depend on the specific offer and are shown during the booking process and in your rental conditions. We recommend reserving required equipment in advance to ensure it is ready at pick‑up.

For existing ORD reservations with Hola Car Rentals, use the contact details and “Manage Booking” link provided in your confirmation email or voucher. Through that channel you can request changes, ask about documents or deposits, or raise any questions about your ORD pick‑up or return.

Hola Car Rentals at ORD operates 24/7 in line with the airport schedule, so standard returns are supported at all hours. If you expect to return the vehicle later than the time on your contract, please check your rate conditions and contact us in advance through your booking channel. Late returns may incur additional charges based on the actual return time.