Car hire at West Palm Beach Airport (PBI).

Hola Car Rentals is the only premium partner of the top car hire brands operating at West Palm Beach Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at West Palm Beach Airport.

No. With Hola Car Rentals, all costs and charges for your booking at West Palm Beach Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at West Palm Beach Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At West Palm Beach Airport, hire car counters and desks are located on Level 1 at Baggage Claim. After clearing customs and collecting your luggage, follow the airport signs to the hire counters near baggage claim, where brands such as Avis, Enterprise, and others have staffed desks.

All major hire brands at West Palm Beach Airport use off-site vehicle parks, so after completing paperwork at the counter you will take a courtesy shuttle across the street to the hire facility. Shuttle distances are roughly 1 to 1.2 miles from the terminal, with ride times of approximately 4 to 15 minutes depending on the brand. For example, Avis vehicles are located at 2500 Turnage Blvd, Budget vehicles are near the corner of Belvedere Rd and Florida Mango Rd, and Sixt operates from 2501 Bristol Drive.

Shuttles typically run from around 4:30 AM to 1:00 AM or until the last flight. If you wait more than 10 minutes, use the courtesy phones available at the shuttle stop.

If you have a loyalty or express membership, you may be able to proceed directly to the vehicle park with a pre-printed agreement, but note that express programmes are not supported through third-party bookings. Allow extra time if arriving on an international flight, as immigration and customs processing can add 45 to 90 minutes before you reach the counter.

To collect your hire car at West Palm Beach Airport, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or itinerary showing your return date

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation document only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the West Palm Beach Airport hire counter. Name mismatches between your licence, passport, and credit card are a common cause of delays, so verify all names match before travel.

Yes, toll roads are very common when driving from West Palm Beach Airport, and nearly all of them are fully cashless.

Florida's toll network relies on electronic systems, primarily SunPass and E-PASS, which read transponders or capture licence plates via Toll-by-Plate. Routes such as I-95 Express lanes and the Florida Turnpike, which are frequently used after leaving West Palm Beach Airport, have cashless gantries with no option to pay cash at the booth.

Every hire vehicle at West Palm Beach Airport comes equipped with an electronic toll device or a plate-based billing system. At the counter you will typically have two options:

• Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire
• Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, which can reach US$13.99 per day or more depending on the brand

If you decline the toll programme but still drive a toll road, charges are captured via Toll-by-Plate and billed to your card after the hire, often with added administrative fees per transaction. To avoid surprises, decide at the West Palm Beach Airport counter whether the unlimited package makes sense for your planned routes.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire from West Palm Beach Airport.

Because Florida's toll roads near West Palm Beach Airport are almost entirely cashless, toll charges can accumulate quickly on routes like the Florida Turnpike or I-95 Express lanes. The Tolls Cashback benefit helps offset those costs.

To claim your refund after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during your hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or processing fees added by the hire company, and does not cover traffic fines or parking penalties.

Yes, a major credit card in the main driver’s name with the driver’s name physically printed on the card is required at the West Palm Beach Airport hire counter.

The card is used to place a temporary authorisation hold, not an immediate charge, on your available credit. Typical holds at U.S. airport locations range from approximately US$300 to US$400 for standard vehicles, though the exact amount depends on the hire brand, vehicle class, and hire duration.

Important points to bear in mind at West Palm Beach Airport:

• Debit cards and prepaid cards are not accepted for the security deposit hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must be in the main driver’s name, not a third party’s name
• If you prepaid your booking online, you still need to present a physical credit card at the counter for the hold
• If you are paying with a debit card for the hire itself (where permitted), proof of a return airline ticket may also be required

Notify your bank before travel to avoid fraud blocks on in-person authorisations at West Palm Beach Airport. Bringing a backup credit card is strongly recommended in case your primary card is declined.

Hire car counters at West Palm Beach Airport generally operate from approximately 5:00 AM to 1:00 AM, seven days a week, with shuttles running from around 4:30 AM until the last flight of the day. Hours can vary slightly by brand, so always confirm the specific hours for your chosen hire company on your booking confirmation.

Key points about West Palm Beach Airport hire hours:

• New hires cannot be started outside operating hours; overnight pickups are not available
• If your flight is delayed, hire companies will typically hold your booking for up to 24 hours from the original pickup time
• If your delay exceeds 24 hours, contact your booking provider as soon as possible
• After-hours vehicle returns are available at most West Palm Beach Airport off-site lots using key drop boxes

Because all hire vehicles at West Palm Beach Airport are stored at off-site facilities, the shuttle must also be running for you to reach your car. If you arrive close to closing time, call the hire company using the courtesy phones at the shuttle stop to confirm a shuttle is still available. Plan your arrival window carefully, especially on international flights where immigration and customs can add significant time after landing.

Returning a hire car at West Palm Beach Airport requires driving to the off-site return lot for your hire brand, as no vehicles are stored at the terminal itself.

Return addresses for common brands at West Palm Beach Airport include:

• Avis: 2500 Turnage Blvd, approximately 1.2 miles from the terminal
• Budget: 2005 Belvedere Rd, accessed via the Florida Mango Rd entrance, with 24-hour access
• Sixt: 2501 Bristol Drive

Follow the airport's Hire Car Return signs when exiting the terminal road network to reach the correct facility. Once at the lot, park the vehicle, lock it, and drop the keys and contract in the designated returns area or drop box if returning after hours.

Because the fuel policy is Full to Full, refuel before driving to the return lot. Refuelling too far in advance can cause the gauge to drop slightly during the drive, so fill up as close to the return location as practical. Keep your fuel receipt as proof in case a charge is disputed.

After dropping off the vehicle at West Palm Beach Airport, take the brand's shuttle back to the terminal. Shuttles typically begin running from around 4:30 AM.

Hiring at West Palm Beach Airport adds several location-specific charges on top of the base hire rate. These are standard airport concession charges and are separate from the daily rate you see during booking.

Common fees that appear on hires picked up at West Palm Beach Airport include:

• Customer Facility Charge (CFC): applied at airport locations to fund terminal hire facilities
• Airport Concession Fee: charged by the hire company for operating within the airport concession area
• State and local hire taxes: Florida applies hire taxes that vary by county

If your booking confirmation shows Taxes and Fees as Included, these charges should be covered in your prepaid rate and you should not be billed again at the West Palm Beach Airport counter. If your confirmation shows an estimated amount due at pickup, those fees are legitimately payable locally.

Additional optional or usage-based charges that may appear include the toll transponder programme fee, additional driver fees (approximately US$13 per day depending on the brand), and a young driver surcharge of US$25 per day for drivers aged 21 to 24. Review your booking confirmation carefully before arriving at West Palm Beach Airport so you know exactly what to expect at the counter.

Yes, drivers aged 21 to 24 are subject to a young driver surcharge at West Palm Beach Airport, in addition to restrictions on which vehicle classes they may hire.

In Florida, the minimum age to hire without a surcharge is 25. Renters aged 21 to 24 can still hire at West Palm Beach Airport but will pay a daily underage fee that varies by brand:

• Avis and Budget: approximately US$25 per day
• Hertz, Dollar, and Thrifty: approximately US$13.50 per day
• Alamo, National, and Enterprise: approximately US$15 per day

Vehicle class restrictions also apply. Most brands at West Palm Beach Airport limit under-25 renters to economy, compact, intermediate, and compact SUV categories. Premium, luxury, full-size SUV, convertible, and van classes are typically unavailable to drivers under 25.

One exception applies to renters from Latin America and the Caribbean aged 21 to 24 booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived when the waiver is explicitly shown on the booking confirmation and the renter presents a passport proving Latin American or Caribbean nationality at the West Palm Beach Airport counter.

Yes, you can add an additional driver to your hire at West Palm Beach Airport, either as part of your booking rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line Additional driver free of charge to confirm whether this applies to your reservation. If it is not included, the per-day fees at West Palm Beach Airport are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 per hire
• Hertz, Dollar, and Thrifty: US$13.50 per day, capped at US$189 per hire
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be physically present at the West Palm Beach Airport counter at pickup with a valid driving licence and any required identification. Both the main driver and the additional driver must sign the hire agreement. Drivers not listed on the agreement are not covered by the hire's protections, including CDW/LDW.

For Avis, Budget, and Payless at West Palm Beach Airport, additional drivers must generally be at least 25 years old. Age and document requirements are the same as for the main driver.

The insurance and protection options included in your hire at West Palm Beach Airport depend on the rate plan you selected at booking. Review your Hola Car Rentals confirmation to see exactly what is covered.

Common coverages available for hires at West Palm Beach Airport include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire companies include state-minimum liability by default, so check your confirmation carefully. Adding supplemental liability up to US$300,000 is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Coverage applies only to drivers listed on the hire agreement at the West Palm Beach Airport counter, so ensure all drivers are added before leaving the lot.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to hires originating at West Palm Beach Airport as well.

This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving Florida's highways after leaving West Palm Beach Airport. Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Pre-existing medical conditions are also excluded. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Always check your specific booking confirmation for the exact terms that apply to your West Palm Beach Airport hire.

The standard fuel policy for hire cars at West Palm Beach Airport is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at West Palm Beach Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return lot before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at West Palm Beach Airport, leave the receipt in the key envelope and keep a photo of the full gauge

Because all hire return lots at West Palm Beach Airport are off-site, plan your refuelling stop before driving to the facility. If you return the vehicle below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. The fuel policy is separate from the security deposit authorisation and is not refundable if you return the car with less than a full tank.