Van Rental
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car rental brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your van booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Van rental counters at Salt Lake City Airport are located in the Gateway Center, a consolidated rental car facility at 3920-3921 West Terminal Drive. You reach it directly from the terminal via two pedestrian bridges, so no shuttle is needed for on-airport brands.

The following brands operate inside the Gateway Center:

• Alamo, Enterprise, and National: open 7 AM to midnight
• Avis and Payless: open 5 AM to 2 AM
• Budget: open 24 hours
• Dollar, Hertz, and Thrifty: open 7 AM to 11 PM

Once inside, proceed to your brand's counter to complete the agreement and collect your van. If you booked through a loyalty program that allows aisle selection, you may be able to bypass the counter entirely.

One exception: Fox Rent A Car is located off-airport at 460 South Redwood Road. For that brand, follow the Ground Transportation or Rental Shuttles signs in the terminal and board the Fox shuttle. Budget around 20 to 45 minutes from arrival to driving away in your van, assuming no long queues at the Salt Lake City Gateway Center.

Yes, several downtown Salt Lake City locations offer van rental pickup as an alternative to the airport Gateway Center.

Key downtown addresses include:

• Budget: 235 W 500 S (Monday to Friday 7 AM to 7 PM, Saturday 8 AM to 6 PM, Sunday 8 AM to 4 PM)
• Enterprise: 404 South 300 West (Monday to Friday 8 AM to 6 PM, Saturday and Sunday 9 AM to 2 PM)
• Avis: 255 S West Temple at the Hilton Hotel (Monday to Friday 8 AM to 4 PM, Saturday 8 AM to 2 PM, Sunday 8 AM to 12 PM, with free pickup service available)
• Thrifty: 750 S Main St

Downtown hours are significantly shorter than airport hours, so plan your van pickup carefully, especially on Sundays or holidays. Vehicles are typically on-site at these locations. The Avis Hilton location offers a free pickup service if you need a ride to the counter.

For after-hours returns at downtown Salt Lake City locations, a key drop box is usually available, but you remain responsible for the van and any charges or damage until the next business day when staff check it in.

Yes, Salt Lake City has one active toll system you will encounter when driving a van on I-15: the I-15 Express Lanes, a managed lane network stretching approximately 62 miles from Spanish Fork near US-6 north to Layton Parkway, passing through Salt Lake City and surrounding communities.

Key facts about the I-15 Express Lanes:

• Tolls are cashless and collected electronically via Express Pass, which is compatible with E-ZPass
• Regular I-15 lanes remain free and untolled
• Solo drivers pay dynamic pricing ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment
• Carpools with two or more occupants can receive a 100% exemption by switching their Express Pass transponder to HOV mode

Your van rental will come equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$10.99 to US$25.99 per day, capped weekly) or a pay-per-use plan (around US$3.95 per day plus actual tolls). If you drive the Express Lanes without enrolling in any program, the rental company will bill you at the highest undiscounted rate plus administrative fees, which can add up quickly.

Utah has no congestion charges or emissions zones, so the I-15 Express Lanes are the only toll consideration for your Salt Lake City van rental.

Yes, every booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you paid during your Salt Lake City van rental, including charges from the I-15 Express Lanes.

How it works:

• You pay tolls normally during the rental, either through the rental company's transponder program or your own Express Pass
• After returning the van, you submit a claim within 30 days
• Hola Car Rentals refunds the lesser of your actual toll costs or 5% of your booking total

Example: if your Salt Lake City van rental booking totals US$500, the cap is US$25. If you paid US$18 in I-15 tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim, email [email protected] with the subject line: Tolls Cashback, followed by your reservation number. Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing charges during the rental period. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your van rental in Salt Lake City, you must present the following physical documents at the counter:

• A valid, original driver's license with photo (no photocopies, no digital licenses, no learner's permits)
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID (required for visitors)
• Your booking confirmation or printed voucher if required by the partner brand
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Salt Lake City van rental counters.

All documents must be physical originals. Digital versions shown on a phone or tablet will not be accepted. Debit and prepaid cards are not accepted for the security hold, so bring a major credit card with sufficient available credit to cover the deposit, which is typically US$300 to US$400 for standard vehicles in the United States.

The minimum age to rent a van in Salt Lake City without a young-renter surcharge is 25. Drivers aged 21 to 24 may rent certain vehicle classes but will pay a daily underage fee, and vans are among the restricted categories that typically require the renter to be at least 25 years old.

Young-renter daily surcharges by brand (paid at the counter):

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day, no stated cap

Because vans fall under restricted vehicle classes in Salt Lake City, a driver under 25 may not be permitted to take a van at all, regardless of the surcharge. If you are between 21 and 24, contact customer service before booking to confirm whether a van is available for your age group at your chosen Salt Lake City location.

Utah is not New York or Michigan, so there is no state law requiring rental companies to serve drivers under 21. The minimum age at Salt Lake City counters is 21 for eligible classes, with 25 being the standard threshold for vans and larger vehicles.

Van rentals in Salt Lake City follow a Full-to-Full fuel policy by default. You receive the van with a full tank and must return it full to avoid extra charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest gas station to the return location
• Refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the van in Salt Lake City with less than a full tank, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. For a large van tank, this can be a significant charge.

For after-hours returns at Salt Lake City locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. The security deposit hold is separate from fuel charges and will be released after the rental closes, though your bank may take up to 15 business days to reflect the release.

For a van rental in Salt Lake City, two types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the van. In the United States, not all states require rental companies to include state-minimum liability, so coverage levels can vary. Adding supplemental liability up to US$300,000 is strongly recommended for a van rental in Salt Lake City, especially given the wide, high-speed arterials common in the city.

Common exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW
• Driving under the influence or off permitted roads voids coverage
• Only drivers named on the rental agreement are covered

Review your booking confirmation to see which protections are already included in your Salt Lake City van rental rate before accepting or declining anything at the counter.

Picking up a van rental at Salt Lake City Airport (SLC) adds several surcharges on top of the base rate. These are set by the airport and local government, not by the rental brand.

Typical fees at Salt Lake City Airport van rental counters include:

• Airport concession recovery fee: approximately 10%
• Customer facility charge: approximately 7.5%, capped at US$4.50 per day
• City rental tax: approximately 4.5%
• State taxes: additional percentage on top

Combined, these surcharges can add 10 to 12 percentage points or more to your van rental total at Salt Lake City Airport. This is higher than many non-Western U.S. airports.

If you want to reduce these fees, off-airport van rental locations in Salt Lake City, such as those near the Southtowne Auto Mall area, skip the airport concession and facility charges, potentially saving 20 to 30% compared to the airport rate. Some of those locations are served by shuttles from the airport, approximately 10 to 15 minutes away.

Check your booking confirmation under the taxes and fees section to see which charges are included in your prepaid rate and which are due at the Salt Lake City counter at pickup.

Yes, you can add an additional driver to your van rental in Salt Lake City, either at no cost if your rate includes it or for a daily fee paid at the counter.

Daily fees when not included in your rate:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 (additional drivers must be at least 25)
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Requirements for adding a driver to your Salt Lake City van rental:

• The additional driver must be present at the counter at pickup
• They must bring a valid physical driver's license (and an IDP if their license uses a non-Latin alphabet)
• They must meet the minimum age requirement, which for vans is typically 25
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by CDW, LDW, and liability protections. If someone not named on the contract drives the van in Salt Lake City and an incident occurs, coverage may be void. Check your booking confirmation to see if an additional driver is already included in your rate before arriving at the counter.

Salt Lake City has one of the most distinctive street grids in the United States, and it directly affects how you navigate a van rental through the city.

Key things to know before driving your van in Salt Lake City:

• Blocks are 660 feet long, more than three times the length of a typical city block in many other U.S. cities, which means fewer cross streets and longer distances between turns
• Streets are numbered from two central axes: Temple Square for east-west and State Street for north-south, so an address like 400 South 300 West tells you exactly how many blocks you are from the center
• Streets are extremely wide, often six or more lanes, which encourages higher speeds on arterials and can feel unfamiliar if you are used to denser urban environments
• The TRAX light rail runs at grade level in some areas, causing occasional rail-priority delays at crossings

For van drivers specifically, the wide streets make maneuvering a large vehicle easier than in most city centers, but the high speeds on arterials mean you need to allow extra stopping distance. There are no van-specific road restrictions on Salt Lake City streets for standard rental vans, though oversized vehicles over 18 feet long or 8 feet wide face curbside parking limits. Plan your route in advance using GPS, as the numbered grid can be disorienting at first for visitors unfamiliar with the system.

Yes, one-way van rentals from Salt Lake City to a different city are possible with most partner brands, but a drop-off fee will apply and the amount varies by route, vehicle class, and season.

How one-way fees work for a Salt Lake City van rental:

• The drop-off fee is route-specific and is shown during the booking process under the section labeled to pay at destination
• Vans and larger vehicle classes often carry higher repositioning fees than economy cars because they are more costly to move back
• Same-city returns, for example picking up at Salt Lake City Airport and dropping off at a downtown Salt Lake City location, typically do not incur a one-way fee
• Cross-state routes from Salt Lake City may or may not carry a fee depending on the partner and the destination city

Cross-border one-way rentals, such as taking a van from Salt Lake City into Canada or Mexico, are generally restricted or require prior written authorization from the rental brand. Always check your confirmation before driving across a border.

If the drop-off fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and it can be especially useful if something goes wrong during your van rental in Salt Lake City, such as a breakdown on the I-15 Express Lanes or a medical situation while driving through Utah's more remote stretches.

Coverage typically includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important limitation: this benefit applies only to non-North American customers. If you are a resident of the United States or Canada, you do not qualify for Travel Assistance on your Salt Lake City van rental.

If you need help during your van rental in Salt Lake City, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Travel Assistance does not cover damage to the van itself (that is CDW or LDW) or liability to third parties (that is LIS or SLI).