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Frequently Asked Questions
What does my van hire in Tennessee through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Tennessee, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Tennessee.
Will I face unexpected charges when I hire a van in Tennessee through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Tennessee that affect my van hire?
No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state, so your van hire will not incur any toll charges while driving within Tennessee.
Major routes commonly used by van hirers, such as I-40 between Nashville and Knoxville or I-65 between Nashville and Memphis, are completely toll-free. There are also no congestion charges, emissions zones, or city-centre driving fees in any Tennessee city.
Because no toll infrastructure exists in Tennessee, hire company toll programmes such as Hertz PlatePass, Enterprise TollPass, or Budget e-Toll are unnecessary for in-state travel. You do not need to enrol in any transponder programme for your van hire in Tennessee.
If your trip takes you beyond Tennessee into neighbouring states that do have tolls, those charges would apply. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your hire period.
What van models can I hire in Tennessee?
Tennessee van hires offer a range of vehicle types depending on the brand and location you choose.
Common van options available in Tennessee include:
- Minivans such as the Chrysler Pacifica, typically seating 7 passengers, available through major brands at Nashville International Airport (BNA)
- Passenger vans seating 12 to 15 people, available through specialised providers in the Nashville area
- Cargo-style vans such as the Ford Transit or Mercedes-Benz Sprinter, available through select providers
Van availability in Tennessee is most consistent at Nashville (BNA airport and city locations). Availability at other Tennessee airports such as Knoxville (TYS) is not guaranteed, so if you need a van, booking through Nashville is the most reliable option.
Keep in mind that van classes, including minivans and passenger vans, are typically restricted to hirers aged 25 and over. Drivers aged 21 to 24 may face vehicle-class restrictions that prevent them from hiring a van in Tennessee. Always confirm the specific model category when booking, as the exact vehicle is not guaranteed and a similar substitute may be provided.
What is the minimum age to hire a van in Tennessee?
In Tennessee, the minimum age to hire a van without additional surcharges is 25 years old.
Drivers aged 21 to 24 may be subject to a daily young-hirer surcharge, and van classes, including minivans and passenger vans, are among the vehicle categories most commonly restricted to hirers aged 25 and over. This means a driver under 25 may not be able to hire a van in Tennessee at all, depending on the partner brand.
Tennessee does not have the same state-law exceptions as New York or Michigan, where hire companies must hire to drivers aged 18 and over. In Tennessee, the hire company's own policy governs, and 25 is the standard minimum for van hires.
If you are aged 21 to 24 and need a van in Tennessee, contact customer services before booking to confirm whether any van category is available for your age group at your chosen location. Bring a valid driving licence and a major credit card in your name for the authorisation hold.
Does the Tolls Cashback benefit apply to my van hire in Tennessee?
Yes, the Tolls Cashback benefit is included with every booking, including van hires in Tennessee, even though Tennessee itself has no toll roads.
Because Tennessee is entirely toll-free, you will not pay any tolls while driving your van within the state. However, if your trip takes you into neighbouring states that do have toll roads, such as Georgia, North Carolina, or Virginia, the Tolls Cashback benefit applies to those charges.
Here is how to claim it after your van hire in Tennessee:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The reimbursement covers the lesser of the total tolls you paid or up to 5% of your total booking value. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to collect a hire van in Tennessee?
To collect your hire van in Tennessee, you must bring the following physical documents to the counter:
- Your original, unexpired driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter. Debit cards and prepayment cards are not accepted for the authorisation hold on your van hire in Tennessee. Make sure the name on your credit card matches the name on your driving licence and hire agreement.
What are the speed limits for driving a van in Tennessee?
When driving a van in Tennessee, the standard statutory speed limits are 70 mph on interstate highways and 65 mph on other public roads.
These limits apply to all vehicles, including passenger vans and minivans hired in Tennessee. There are no special reduced speed zones specifically targeting hire vans on Tennessee interstates, though posted limits in construction zones or urban areas may be lower.
Tennessee monitors road conditions, construction, and incidents in real time through the TNSmartWay system, which provides updates on motorway conditions across the state. Major van hire routes such as I-40 and I-65 are covered by this monitoring network.
As with any large vehicle, driving a 12 to 15 passenger van in Tennessee requires extra attention to lane width, sight distances, and braking distances, particularly on bends or in heavy traffic. Always observe posted speed limits and adjust your speed for road and weather conditions. Speeding fines and traffic offences are the hirer’s responsibility and are not covered by any hire protection included in your booking.
How does the fuel policy work for a van hire in Tennessee?
Your van hire in Tennessee follows a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your van hire in Tennessee:
- At collection: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer
- During the hire: use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute
- Before return: refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- At return: show the full gauge to the agent and keep your final fuel receipt showing the date, time, and station address
If you return the van in Tennessee with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge as your record.
Is travel assistance included with my van hire in Tennessee?
Yes, most bookings include travel assistance cover through Terrawind Global Protection, and this applies to van hires in Tennessee as well. However, this benefit does not apply to residents of the United States or Canada.
For eligible hirers, the travel assistance included with your van hire in Tennessee typically covers:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident, which is particularly relevant if you are involved in an incident while driving a large van on Tennessee motorways such as I-40 or I-65
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your van hire in Tennessee, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This cover does not include damage to the hire van itself (that is handled by CDW/LDW) or liability to third parties (handled by LIS/ALI/SLI). Check your booking confirmation for the exact terms and cover limits that apply to your reservation.
How does the security deposit work for a van hire in Tennessee?
When you collect your hire van in Tennessee, the partner brand will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the van.
Typical security deposit holds in the United States range from US$300 to US$400 for standard vehicles. For larger van classes, the hold may be higher depending on the partner brand, location, and hire period. The exact amount is set by the hire company at the counter in Tennessee.
Important requirements for the deposit on your van hire in Tennessee:
- The credit card must be a major credit card (not a debit card or prepayment card)
- The card must be in the main driver’s name with the driver’s name printed on the physical card
- You must present the physical card at the counter; digital wallets and virtual card numbers are not accepted
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the van in Tennessee, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my van hire in Tennessee?
Yes, you can add an additional driver to your van hire in Tennessee, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
Check your booking confirmation for the line that reads "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the daily fees for van hires in Tennessee are:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Tennessee collection counter with a valid driving licence and any required International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the van in Tennessee without being listed on the agreement may void the hire protections, including CDW/LDW cover.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of collection.
What insurance options should I consider for a van hire in Tennessee?
When hiring a van in Tennessee, two main types of protection are worth reviewing before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Tennessee. Some U.S. states require hire companies to include a state-minimum liability, but not all do. For a large passenger van in Tennessee, where an accident could involve multiple parties, carrying supplementary liability cover up to US$300,000 is strongly recommended.
Neither CDW/LDW nor LIS/ALI/SLI covers:
- Your own personal injuries (that requires Personal Accident Insurance)
- Your personal belongings inside the van
- Damage caused by prohibited use such as off-road driving or driving under the influence
Review your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Tennessee hire counter.
Can I pick up a van in Tennessee and return it in a different city?
Yes, one-way van hires in Tennessee are possible, but a drop-off fee may apply depending on your specific route and the partner brand.
Common one-way patterns for van hires in Tennessee include:
- Nashville to another Tennessee city: a drop-off fee often applies and varies by distance and van class
- Tennessee to a different state: a drop-off fee typically applies and may be higher for long-distance routes
- Same-city airport to centre: often no drop-off fee, but confirm during booking
The drop-off fee for your van hire in Tennessee is shown during the booking process under the "To pay at destination" section on the rate details page. It is not prepaid and is paid at the counter when you collect the van. This fee is separate from fuel, taxes, and any other charges.
If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or new restrictions may apply. Cross-border one-way hires, for example returning a van hired in Tennessee to a location in Canada, may not be permitted or may carry significant fees. Always confirm cross-border rules with the partner brand before your trip.
What happens if I return my hire van in Tennessee late?
If you return your hire van in Tennessee after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed by all partner brands or locations.
If you exceed the grace period, the partner brand may charge you for extra time, which could be billed as additional hours or a full extra day depending on how late the return is. A late fee may also apply on top of the time charge.
To avoid late return charges on your van hire in Tennessee:
- Plan your return time to account for refuelling, which should be done within approximately 10 miles or 15 km of the return location
- Check the counter hours at your Tennessee return location, as holiday schedules may differ
- If you need more time, contact the hire partner directly to request an extension before the original return time passes
If you know in advance that you need the van for additional days in Tennessee, you can request an extension during your hire period. Changes to the hire duration may reprice the rate. Contact the hire partner using the number on your hire agreement to arrange this.
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