Van Hire
in San Jose

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Jose, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Jose.

No. With Hola Car Rentals, all costs and charges for your booking in San Jose are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Jose charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All van hires at San Jose Mineta International Airport (SJC) are collected at the consolidated Rental Car Centre located at 1639 Airport Boulevard, opposite Terminal B. All major partner brands operate from this single facility.

How you get there depends on your terminal:

• Terminal B passengers: walk directly across Airport Boulevard at the pedestrian crossings from baggage reclaim to reach the Rental Car Centre.
• Terminal A passengers: take the shared hire shuttle bus from the designated stop. Shuttles run every 7 to 10 minutes, 24 hours a day, and the journey takes approximately 8 minutes.

Once at the Rental Car Centre, present your driving licence, credit card, and booking confirmation. Staff will review your hire agreement, discuss insurance options, and process an authorisation hold. An agent will then escort you to your van for a pre-departure inspection. From baggage reclaim to driving away, the process typically takes 15 to 30 minutes depending on shuttle wait times and counter volume.

Returning your van hire in San Jose is straightforward. Follow the signs for the Rental Car Centre on Airport Boulevard and drive up the ramp to the designated return level. An agent will inspect the van and complete your contract.

A few things to bear in mind before you return:

• Refuel the van within approximately 10 miles of the Rental Car Centre so the tank does not fall below the recorded starting level.
• Take a photograph of the fuel gauge and odometer before leaving the petrol station as evidence of a full tank.
• Keep your fuel receipt in case a charge appears on your card later.
• The standard grace period for late returns is 30 minutes. If you exceed it, additional time charges and a late fee may apply.

Counter hours vary by partner brand at the San Jose Rental Car Centre, so confirm your brand's hours on your booking confirmation before planning an after-hours return.

Yes, toll roads are a genuine consideration for any van hire in San Jose, particularly if you plan to drive into the San Francisco Bay Area.

The key facts for van renters in San Jose:

• California uses the FasTrak electronic toll system on all toll facilities, including Bay Area bridges and express lanes. There are no cash toll booths on most facilities.
• Bay Area bridge crossings (such as the Bay Bridge) cost approximately US$7 to US$15 per crossing.
• Express lanes on highways near San Jose use dynamic pricing and require a FasTrak transponder. Driving in an express lane without one can result in a violation.
• Your van hire will already have an electronic toll device or plate-based billing system installed.

At the San Jose collection desk, you can choose between two billing options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage.
• Pay per use: the hire company charges actual toll amounts plus administrative processing fees, which may appear on your card days or weeks after you return the van.

If you plan to use your own FasTrak account, notify the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all van hires booked through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire in San Jose or anywhere else you drive.

Given that van hires in San Jose often involve Bay Area bridge crossings and express lane tolls, this benefit can add up significantly. Here is how to claim it:

• Email [email protected] within 30 days of returning your van.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the hire agreement you signed at collection, and a toll receipt or statement showing charges paid during the hire period.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to the original payment method and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after returning your van in San Jose.

To collect your van hire in San Jose, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, unexpired driving licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in English or a Latin alphabet, an IDP is recommended but not strictly necessary. The IDP is a translation only and must be carried alongside your original licence.

At the San Jose Rental Car Centre, all named drivers must be present at collection and show their own valid licence. Any additional driver not listed on the hire agreement is not covered by the van’s insurance protections.

Yes, van hires in San Jose have strict age restrictions that are important to understand before booking.

Vans fall into the vehicle categories that most partner brands restrict to drivers aged 25 and over. This means:

• Drivers under 25 are generally not eligible to hire a van in San Jose, regardless of a young-driver surcharge.
• The minimum age to hire without any surcharge is 25.
• Drivers aged 21 to 24 may hire smaller vehicle classes (economy, compact, intermediate) but are usually excluded from van categories.
• California is not one of the states (like New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and over.

If you are aged 21 to 24 and need a van in San Jose, contact the specific partner brand directly before booking, as policies can vary. A young-driver surcharge applies to eligible classes for drivers in that age bracket, and the daily fee varies by partner.

All drivers, regardless of age, must present a valid driving licence and a major credit card in their name at the San Jose collection desk.

When you collect your van hire in San Jose, the partner brand will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the van.

Key details for van hires in San Jose:

• Typical holds in the United States range from approximately US$300 to US$400 for standard vehicles. Vans and larger vehicle classes may carry a higher hold amount.
• The hold must be placed on a physical, major credit card in the main driver’s name with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
• After you return the van, the partner releases the hold. Your bank or card issuer controls when the credit reappears and it can take up to 15 working days.

Before arriving at the San Jose Rental Car Centre, notify your bank of your travel plans to prevent fraud blocks on the authorisation. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

When collecting your van hire in San Jose, the counter agent will offer several insurance and coverage options. Understanding what each covers helps you avoid paying for duplicates or leaving gaps.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the van itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero excess. This does not cover damage caused to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van. Some US states require a minimum level of liability, but not all. Adding supplementary liability coverage up to US$300,000 is strongly recommended.
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers. This is separate from CDW and liability.

Check your booking confirmation before arriving at the San Jose counter to see which coverages are already included in your rate. Accepting unnecessary extras can significantly increase your van hire cost in San Jose.

Yes, most van hires booked through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters collecting a van in San Jose, the coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses during the trip.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you require assistance whilst driving your van in San Jose or anywhere during your trip, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your Hola Car Rentals confirmation number ready. This cover does not replace CDW or liability insurance for the van itself. Check your booking confirmation for the exact terms and limits that apply to your reservation.

Yes, you can add an additional driver to your van hire in San Jose, either at no cost if your rate includes it or for a daily fee payable at the counter.

Check your booking confirmation for the line that states additional driver free of charge. If it is not listed, the per-day fees by partner brand are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Requirements for adding a driver to your van hire in San Jose:

• The additional driver must be present at the San Jose collection desk with a valid driving licence.
• They must meet the same minimum age requirements as the main driver. For van categories, this is typically 25 or older.
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the agreement are covered by the van’s insurance protections. Anyone driving without being named on the contract may void cover.

Van hires in San Jose follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your San Jose van hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photograph of the dashboard.
• Use the correct fuel type for the van. Wrong-fuel incidents are not covered and may incur additional charges.
• Refuel within approximately 10 miles of the San Jose Rental Car Centre before returning the van so the gauge does not fall below full.
• Keep your final fuel receipt showing the date, time, and station address.
• Take a photograph of the full gauge before leaving the petrol station.

If you return the van in San Jose with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is usually higher than pump prices, plus a refuelling service fee. Returning the van full is always the most economical option.

Yes, one-way van hires from San Jose to another city are possible with several partner brands, but a drop-off fee usually applies and availability depends on the route.

How one-way van hires work from San Jose:

• The drop-off fee is route-specific and varies by partner brand, destination city, season, and vehicle class. Vans and larger vehicles often attract higher repositioning fees than smaller cars.
• During the booking process on the Hola Car Rentals website, select a different return location. If a drop-off fee applies to your San Jose van hire route, it will be shown under the To pay at destination section on the details page.
• Cross-border one-way hires (for example, returning the van in Mexico or Canada) are often restricted or not permitted. Confirm with the partner brand before booking.
• Some routes between nearby cities may not incur a drop-off fee. The booking tool will display the exact amount for your specific San Jose van hire route.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Always review the updated confirmation before confirming any changes to your San Jose van hire.

Yes, San Jose has a few driving rules and enforcement practices that are particularly relevant for van renters arriving from outside California.

• Automated enforcement: San Jose participates in California's expanded 2026 automated enforcement programmes targeting speed, red-light, and transit lane violations. These systems are more widespread here than in many other US cities. Cameras issue warnings for the first 60 days of a new programme, but violations can still be billed to the hire company and passed on to you after you return the van.
• Move over law: A 2026 California law requires drivers to slow down or change lanes for any stationary vehicle displaying hazard lights, not just emergency vehicles. This applies to your van hire in San Jose and carries fines if ignored.
• Overnight van parking restrictions: San Jose has ordinances specifically targeting vans and RVs used as residences, prohibiting overnight street parking between 9 p.m. and 6 a.m. in many areas. While this mainly affects long-term use, van renters should be aware that leaving a hire van parked on public streets overnight in certain neighbourhoods may attract enforcement action.

Standard California rules also apply: drive on the right, use seatbelts, and do not use a handheld phone whilst driving your van in San Jose.