Van Hire
in San Antonio

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Antonio, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Antonio.

No. With Hola Car Rentals, all costs and charges for your booking in San Antonio are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Antonio charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire in San Antonio is collected at the Consolidated Rental Car Facility (CONRAC), located at 9559 Airport Blvd. You do not need a shuttle or train to reach it.

From Terminal B, take the lift or escalator to the Mezzanine Level (or third level), then walk across the Sky Bridge directly into the CONRAC. The walk takes roughly 10 minutes from baggage reclaim. All major partner brands including Avis, Alamo, Enterprise, Hertz, and National have counters inside this consolidated centre, which houses 11 companies and 2,600 parking spaces.

Once you complete paperwork at the counter, proceed to the CONRAC lot to collect your van. From arrival to driving away, allow 20 to 45 minutes total, depending on counter wait times. The facility offers 24-hour drop-off, so returning your van outside normal hours is also possible.

Yes, you can pick up a van hire at downtown San Antonio locations, such as the Rivercenter Mall branch at 328 E Crockett St, Suite 342, approximately one mile from the city centre near the Alamo.

There are some important differences compared to the airport CONRAC to keep in mind:

• Downtown branches typically offer free pickup service from the branch rather than an on-site consolidated facility.
• Counter hours are shorter, for example Monday through Friday 09:00 AM to 06:00 PM and Saturday through Sunday 09:00 AM to 01:00 PM for some partners.
• There is no Sky Bridge or consolidated centre, so the self-service experience differs from the airport.
• After-hours van pickup is generally not available at downtown branches, unlike the airport CONRAC which supports late returns.

If your schedule requires early morning or late-night van access in San Antonio, the airport CONRAC location is the more flexible option.

Yes, San Antonio has introduced parking restrictions that can directly affect hire vans, particularly larger models that may be classified as oversized or commercial vehicles.

Since April 2025, residents and businesses can trigger parking bans on non-residential streets through a 311 complaint process, without requiring proven safety issues. Public Works or police evaluate complaints and post restriction signs quickly. As of mid-2025, 45 locations across 19 streets have already been restricted, primarily on the Northwest Side, with fines of GBP 500 applying after initial warnings effective June 2025.

Key points for van renters in San Antonio:

• Vans risk being treated as oversized or commercial vehicles under this complaint-driven system.
• Bans can appear near daycares, medical sites, and industrial or arterial zones with little advance notice.
• Street parking for larger vans is less predictable than in cities with fixed commercial zones.
• Private truck and van lots exist but average around GBP 28 per day.
• Leaving a vehicle parked on public streets for more than 24 hours is prohibited.

Before parking your San Antonio van hire on any non-residential street, check for posted restriction signs and confirm the area is not subject to a recent ban.

Toll roads in and around San Antonio are almost entirely cashless, meaning your van hire will be billed electronically rather than at a cash booth.

All hire vans include an electronic toll device (transponder or plate-based billing). At the counter in San Antonio, you typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during the hire period.
• Pay per use: the hire company charges the actual toll amounts plus daily or administrative processing fees, which may appear on your card days or even weeks after you return the van.

Estimated toll costs for driving around San Antonio are approximately US$2 to US$10 per day, depending on which routes you take. Texas uses regional systems including TxTag (TxDOT) and other authorities, with overhead gantries reading transponders or licence plates.

If you plan to drive beyond San Antonio into Dallas, Houston, or Austin, toll costs increase significantly. There are no congestion charges or emissions zones in Texas.

If you opt out of the hire company's toll programme, you can pay tolls manually through the toll agency's website or app after each trip, but administrative fees from the hire company may still apply if the plate is captured at a gantry.

To collect your van hire in San Antonio, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher if required by the partner.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the San Antonio van hire counter. Name on the licence, passport, and credit card should all match the main driver.

When you pick up your van hire in San Antonio, the partner brand will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles in the United States, typical holds range from GBP 300 to GBP 400. For larger vehicles such as a passenger van or cargo van, the hold may be higher depending on the partner brand, the specific San Antonio location (airport versus downtown), and the hire period.

Important things to know about the deposit:

• Only a major credit card with the driver’s name printed on the physical card is accepted. Debit, prepaid, and virtual cards are not accepted.
• The hold is placed at pickup and released after you return the van, but your bank may take up to 15 working days to reflect the release.
• Bring a backup credit card in case your primary card is declined or does not have sufficient available credit.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in San Antonio.

The exact hold amount is set by the hire partner desk and cannot be confirmed in advance by Hola Car Rentals.

Yes, drivers under 25 years old are subject to a young-renter surcharge when collecting a van hire in San Antonio, and vans specifically are among the vehicle classes restricted to drivers aged 25 and older.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 may hire certain vehicle classes but pay a daily underage fee that varies by partner:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

Vans, minivans, and larger vehicle classes are typically restricted to drivers aged 25 and older across all partner brands. If you are under 25 and need a van in San Antonio, contact customer service before booking to confirm availability and any restrictions.

Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for an underage fee waiver on eligible Avis or Budget rates, but this exception does not apply to vans or larger vehicle categories.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your van hire in San Antonio and any toll roads you use throughout Texas.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

To claim your cashback after returning your San Antonio van hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking rate. You still pay tolls normally during the hire and claim reimbursement afterwards.

Van hires in San Antonio follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During the hire, use the correct fuel type. Wrong-fuel incidents are not covered and may generate charges.
• Before returning the van, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at the San Antonio airport CONRAC, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the van below the recorded starting level, the partner may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump price, plus a refuelling service fee. Fuel prices in San Antonio average approximately US$3.63 per gallon for regular petrol, which is below the national average, making it relatively affordable to refuel before returning your van.

Yes, you can add an additional driver to your van hire in San Antonio, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the following daily fees apply depending on the partner brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Requirements for adding a driver to your San Antonio van hire:

• The additional driver must be present at the pickup counter with a valid driver’s licence.
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirement. For Avis, Budget, and Payless, additional drivers must be at least 25 years old.

Only drivers named on the hire agreement are covered by the van's protections such as CDW and liability cover. Never allow an unlisted person to drive the van.

The insurance cover included with your van hire in San Antonio depends on the rate plan you selected at booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans for the United Kingdom, and the key difference is the level of protection included.

Common coverages available for van hires in San Antonio include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire van from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.

CDW and LDW do not cover third parties, your personal injuries, or your belongings. Those require separate coverages such as PAI or PEC.

Always review your booking confirmation before arriving at the San Antonio counter to confirm exactly which coverages are included and whether any deductible applies to your van hire. At pickup, verify the hire agreement matches your confirmation before signing.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your van hire in San Antonio as well.

This benefit is particularly useful if you experience a medical emergency while driving your van on San Antonio highways or in areas farther from the city centre. Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call the toll-free number +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important limitation: this travel assistance benefit applies only to customers who are not residents or citizens of the United Kingdom or Canada. If you are a UK or Canadian resident hiring a van in San Antonio, this benefit does not apply to your booking.

This cover does not replace CDW or LDW for damage to the van itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way van hires are possible in San Antonio, allowing you to pick up the van in San Antonio and return it to a different city or location, but a drop-off fee typically applies.

The drop-off fee is route-specific and varies based on the hire partner, the distance between cities, the vehicle class (vans and larger vehicles often carry higher repositioning costs), and the season. This fee is not included in any rate plan and cannot be prepaid through Hola Car Rentals.

How to check if a drop-off fee applies to your San Antonio van hire:

• During the booking process, select your different return location. The fee will appear on the rate details page under the section labelled to pay at destination.
• Your booking confirmation will also list the drop-off fee if one applies to your route.
• If no fee appears, the route does not incur a one-way charge.

Cross-border one-way hires, for example returning a van hired in San Antonio to a location in Mexico, are generally restricted or not permitted. Confirm cross-border rules with the hire partner before booking.

If the counter charges a different drop-off fee than what appeared on your confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee may apply if the fee was not disclosed during booking.