Van Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, picking up a van at Portland International Airport is straightforward, with no shuttle or train required.

The consolidated Rental Car Centre is located at 7240 NE Airport Way. From baggage claim, follow the signs through the south tunnel or take the short walk to the facility. Brands including Enterprise, National, Alamo, Avis, and Budget all operate from this consolidated centre. Alamo's counter is on the lower level directly across from baggage claim, while most other brands are inside the main consolidated facility.

Once at the counter, complete your paperwork and collect your van keys. Vehicles are staged on-site outside the facility, so you will not need additional transportation to reach your van.

Counter hours at PDX run approximately 5:00 AM to 1:00 AM daily for most brands, and 24-hour key drop is available for after-hours returns. Plan for roughly 20 to 45 minutes from baggage claim to driving away in your Portland van hire, accounting for the walk, paperwork, and vehicle pickup.

Yes, several downtown Portland locations offer van hires away from PDX Airport.

Key city centre addresses include:

• Enterprise at 445 SW Pine St, Portland, OR 97204 (Monday to Friday 8:00 AM to 6:00 PM, weekends 8:00 or 9:00 AM to 4:00 PM)
• Avis and Budget at 330 SW Washington St, Portland, OR 97204 (Monday to Friday 8:00 AM to 5:00 PM, Saturday to Sunday 9:00 AM to 1:00 PM)
• Sixt at 685 SW Pine St, Portland, OR 97205 (Monday to Friday 8:00 AM to 5:00 PM, weekends 9:00 AM to 3:00 PM)

These locations are in parking garages or street-level facilities. Hours are shorter than at PDX, and after-hours returns are not available at all downtown branches. Sixt, for example, does not accept after-hours returns at its Pine St location and recommends using the airport as an alternative.

If you need a van in Portland outside of downtown counter hours, the PDX Rental Car Centre at 7240 NE Airport Way is the most flexible option, with 24-hour key drop available.

To pick up a van hire in Portland, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Portland van hire counter. Name mismatches between your licence, passport, and credit card are one of the most common causes of delays at pickup, so verify everything matches before you travel.

Oregon currently has no statewide interstate toll roads, so most van hire driving in and around Portland is toll-free.

The only operational tolls in the region are on two Columbia River bridges:

• Hood River-White Salmon Interstate Bridge: US$2.00 for standard vehicles, or US$1.00 with a Breezby prepaid account. Payment is accepted by cash, Breezby account, or online within 7 days via the Port of Hood River.
• Bridge of the Gods: US$2.00 for standard vehicles, or US$1.25 with Breezby. Trucks are charged US$3.00 per axle.

Oregon does not use E-ZPass or other major electronic toll networks. These bridges accept cash or online payment, so you can pay directly without a transponder.

Planned tolls on Interstate 205 bridges have been paused by the Governor until at least 2026, so those routes remain free for your Portland van hire at this time.

There are no congestion charges or emissions zone fees anywhere in Oregon. If you drive your van hire beyond Oregon into states with cashless toll roads, your hire vehicle may carry a transponder and the hire company's toll programme fees could apply.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Portland van hire.

While most driving in and around Portland is toll-free, you may encounter tolls if you cross the Hood River-White Salmon Bridge (US$2.00) or the Bridge of the Gods (US$2.00) during your trip. If you drive your van hire into neighbouring states with cashless toll roads, those charges are also eligible.

To claim your cashback after returning the van:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is the lesser of your actual toll costs or 5% of your booking total. For example, if your Portland van hire totals US$500, the maximum cashback is US$25. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

The minimum age to hire a van in Portland without a young-renter surcharge is 25.

Drivers aged 21 to 24 may hire in Oregon but will be charged a daily young-renter surcharge at the counter. The amounts vary by partner:

• Avis and Budget: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Vans are classified as a restricted vehicle category, meaning most hire partners in Portland require the main driver to be at least 25 years old to hire a van. Drivers aged 21 to 24 are generally limited to smaller vehicle classes such as economy, compact, and intermediate saloons or SUVs.

If you are 21 to 24 and need a van in Portland, contact the hire partner directly before booking to confirm availability, as exceptions are rare for this vehicle type. Drivers under 21 cannot hire in Oregon outside of New York and Michigan state rules, which do not apply here.

Yes, a security deposit hold is required for every van hire in Portland, placed on a major credit card at the time of pickup.

For standard vehicles in the United States, typical holds range from US$300 to US$400. Because vans are a larger and higher-value vehicle class, the hold on your Portland van hire may be higher than for a standard saloon. The exact amount is set by the hire partner at the counter and can vary by brand, location, and season.

Key things to know about the deposit:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released.
• Only a physical major credit card in the main driver's name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
• After returning the van, the hold is released by the hire company, but your bank controls when the credit reappears, which can take up to 15 business days.
• Bring a backup credit card in case your primary card is declined.

Notify your bank of your travel dates before arriving in Portland to prevent fraud blocks on the authorisation.

Yes, after-hours returns are available at the PDX Airport Rental Car Centre, but options vary at downtown Portland locations.

At the consolidated Rental Car Centre at 7240 NE Airport Way, a 24-hour key drop is available, making it the most reliable option if you need to return your van outside counter hours (which run approximately 5:00 AM to 1:00 AM daily).

For downtown Portland van hire returns:

• Enterprise at 445 SW Pine St offers after-hours returns
• Avis and Budget at 330 SW Washington St may have a key drop option, though this is not guaranteed
• Sixt at 685 SW Pine St does not accept after-hours returns and recommends returning the van to the airport location instead, which may involve a one-way fee

For any after-hours return, photograph the van's condition and fuel gauge before leaving the keys. Keep the fuel receipt showing the station address and time. If you drop the van after hours, you remain responsible for the vehicle until the hire company formally checks it in the following morning, so document everything carefully.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection at no extra cost, and it applies during your Portland van hire trip.

Core benefits typically include:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is particularly useful if you are driving your Portland van hire on longer routes, such as towards the Columbia River Gorge or into rural Oregon, where access to medical facilities may be limited. If an emergency occurs, contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage.

Van hires in Portland follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge.

When returning your Portland van hire:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep the fuel receipt showing the station address, date, and time
• Take a photo of the full gauge before handing over the keys
• For after-hours returns, leave the receipt in the key envelope and keep a copy

If you return the van below the recorded starting level, the hire partner will charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Refuelling near the PDX Rental Car Centre at 7240 NE Airport Way or near your downtown Portland return location before drop-off is the best way to avoid these charges.

Yes, you can add an additional driver to your Portland van hire, either included in your rate or for a daily fee paid at the counter.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is covered. If not, fees apply by partner:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the Portland pickup counter with a valid driver's licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the van but is not listed on the agreement is not covered by the hire protections, including CDW/LDW.

Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Age restrictions for vans are stricter than for smaller vehicle classes, so confirm eligibility with the counter agent when picking up your Portland van hire.

Yes, one-way van hires from Portland to a different city are possible, but a drop-off fee typically applies and the amount varies by route.

When searching for your Portland van hire, select a different return location during checkout. The drop-off fee, if applicable, will appear on the rate details page under the "To pay at destination" section before you confirm. This fee is paid at the counter and cannot be prepaid.

General patterns for one-way van hires from Portland:

• Portland Airport (PDX) to a downtown Portland location: often no drop-off fee
• Portland to another Oregon city: a drop-off fee usually applies and varies by distance
• Portland to another state such as California or Washington: a drop-off fee typically applies and can be significant for a van
• Cross-border one-ways (for example, into Canada) may be restricted or require partner approval

Vans are a higher-cost vehicle class to reposition, so one-way fees for this vehicle type can be higher than for standard saloons. Always verify the fee shown on your confirmation matches what the counter presents at pickup. If a different amount appears, keep your paperwork and contact support.

Yes, your Portland van hire can be covered for damage and third-party liability, depending on the protections included in your booking.

There are two separate coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): covers damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you cause to others while driving the van. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended for van hires in Portland.

CDW/LDW does not cover prohibited use such as driving off-road, driving under the influence, or allowing an unlisted driver to operate the van. Only drivers named on the hire agreement are covered.

If an incident occurs during your Portland van hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement. Delays in reporting can affect your cover.