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Frequently Asked Questions
What does my van hire in Colorado through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Colorado, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Colorado.
Will I face unexpected charges when I hire a van in Colorado through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a van hire in Colorado?
To pick up a van hire in Colorado, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- A valid, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
When picking up your Colorado van, the credit card must belong to the main driver and have sufficient available credit to cover the excess, which is typically GBP 300 to GBP 400 for standard vehicles at UK locations.
Where do I pick up a van hire at Denver International Airport in Colorado?
Denver International Airport (DEN) is the main hub for van hires in Colorado. Major brands including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Thrifty, and others operate at DEN.
Most major brands are located at or near the on-airport hire car lots, accessible via shuttle from the terminal. Budget, for example, offers a quick shuttle connection from the DEN terminal to its lot. Specialist van providers such as Airport Van Rental and Mile Marker Van Rentals operate near DEN and offer free airport shuttles after you complete your booking.
For after-hours van returns in Colorado, some off-airport providers near DEN (such as those located along East 68th Avenue and East 78th Avenue in Aurora) offer key dropbox options so you can return the van outside business hours. Always confirm after-hours procedures with your specific provider before arriving.
Van availability elsewhere in Colorado, including Colorado Springs and Aspen, is limited. If you are flying into a smaller Colorado airport, plan to arrange your van hire through DEN or confirm availability directly before booking.
Do I need winter tyres or chains for a van hire in Colorado?
Yes, winter traction requirements are a serious consideration for any van hire in Colorado, particularly if you plan to drive mountain routes.
Colorado law requires vehicles on the I-70 mountain corridor between the Dotsero and Morrison exits to have adequate traction from September through May. For a van to comply, it must be equipped with one of the following:
- All-wheel drive or four-wheel drive
- Tyres with at least 3/16-inch tread depth rated for mud, snow, or all-weather conditions
- Tyre chains or approved alternative traction devices
Two-wheel-drive vans without qualifying tyres may not be permitted on these mountain roads without chains. Non-compliance can result in fines exceeding GBP 130, or GBP 650 if your van blocks the roadway. As the renter, you bear responsibility for compliance regardless of what the hire agreement states.
Some hire brands at DEN attach traction law notices to vehicles (for example, Enterprise places tags on rearview mirrors). Before driving your Colorado van into the mountains, confirm with the counter agent whether the van meets traction requirements for your planned route, and ask whether tyre chains are available as an add-on.
How do tolls work for a van hire in Colorado?
Colorado operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All toll roads use overhead cameras that photograph licence plates or read transponders. Key toll roads that van renters in Colorado are likely to encounter include:
- E-470: a 47-mile loop around the Denver metro area, including access to Denver International Airport
- I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on time of day
- US-36 Express Lanes and Northwest Parkway
All hire vans in Colorado come equipped with an electronic toll device. At the counter you can choose between two billing options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day depending on the brand (for example, PlatePass charges US$14.99 per day or US$74.95 per week; Enterprise TollPass charges US$4.95 per day plus actual tolls)
- Pay per use: the hire company receives the licence plate toll invoice and passes the undiscounted toll amount to you plus an administrative fee, which can be US$9.99 per day or US$15 per toll event
If you do not enrol in a toll programme, the undiscounted licence plate toll rate applies and is always higher than the transponder rate. ExpressToll account holders save 25 to 35 per cent compared to licence plate billing.
Can I get tolls cashback on my Colorado van hire?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Colorado van hire.
Colorado's toll network is entirely cashless and covers roads like E-470, the I-25 Express Lanes, and US-36 Express Lanes, so van renters driving around Denver or towards the mountains are likely to encounter toll charges. This benefit helps offset those costs.
To claim your cashback after returning your Colorado van, email [email protected] within 30 days of the return date. Include:
- Your booking confirmation
- A copy of the hire agreement signed at pick-up
- A receipt or statement showing the toll charges paid (toll provider invoice, final hire invoice with an itemised toll line, or transponder statement)
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Are there age restrictions for hiring a van in Colorado?
Yes, age restrictions apply to van hires in Colorado and are stricter than for standard car classes.
In the United States, vans fall into a restricted vehicle category. Most hire brands require the main driver to be at least 25 years old to hire a van. Drivers aged 21 to 24 are generally not permitted to hire a van in Colorado, even if they qualify for other vehicle classes with a young-driver surcharge.
Drivers under 25 who need to travel with a group in Colorado should consider booking a compact SUV or standard saloon instead, as those classes are more commonly available to renters aged 21 to 24 (subject to a daily young-driver surcharge).
If you are 21 to 24 years old and from Latin America or the Caribbean, certain Avis and Budget rates may waive the young-driver surcharge for eligible saloon and SUV categories, but this exception does not extend to vans. Check your booking confirmation to see whether the waiver applies to your specific rate.
A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. Debit and prepaid cards are not accepted for the security deposit on a Colorado van hire.
What is the security deposit for a van hire in Colorado?
When you pick up a van hire in Colorado, the hire company places a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For standard vehicles at UK locations, typical holds range from GBP 300 to GBP 400. For larger or premium vehicles such as passenger vans, the hold may be higher depending on the brand, location, and season. The exact amount is set by the hire company at the counter and cannot be confirmed in advance.
Important requirements for the security hold on your Colorado van hire:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must have sufficient available credit to cover the hold plus any expected charges
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
After you return the van, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card in your name is always a good precaution.
Can I drive a hire van on Colorado mountain roads like I-70?
Yes, you can drive a hire van on Colorado mountain roads, but there are important restrictions and safety considerations you should be aware of before heading into the mountains.
The I-70 mountain corridor is Colorado's main route through the Rockies and is subject to traction laws from September through May. Vans must meet traction requirements (qualifying tyres or chains) to use this road legally during that period. Two-wheel-drive vans without compliant tyres may be turned back or fined.
Beyond traction laws, mountain driving in Colorado presents additional challenges for vans:
- Steep inclines and declines put extra strain on van brakes and engines
- High altitude reduces engine power, which affects larger vehicles more noticeably
- High winds, fog, flash flooding, and mudslides are possible on mountain passes
- Some hire policies prohibit vans on steep grades or unsealed roads
National Forest roads that appear open on maps may still require high-clearance four-wheel drive, making them unsuitable for standard passenger vans. Before driving your Colorado van into mountain terrain, confirm with the hire counter whether the specific van model is permitted on your planned route and whether it meets current traction requirements.
What travel assistance is included with a van hire in Colorado?
Most bookings include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly relevant for van renters in Colorado given the state's remote mountain terrain and long highway stretches where incidents can occur far from urban services.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your Colorado van, contact the assistance line 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your booking confirmation number, your location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms that apply to your reservation.
What is the fuel policy for a van hire in Colorado?
Van hires in Colorado follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
At pick-up, check the fuel gauge with the agent and make sure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge. If the van is not full at pick-up, the starting level must be noted on the agreement and you only need to return it at that same level.
When returning your Colorado van, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
If you return the van without a full tank, the hire company may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee
Fuel stations are available along Pena Boulevard and the I-70 corridor near Denver International Airport, making it straightforward to refuel before returning a van picked up at DEN.
Are there local taxes and fees added to a van hire in Colorado?
Yes, van hires in Colorado are subject to state and local taxes and fees that may be due at the counter in addition to your prepaid rate.
Known charges that apply to van hires in Colorado include:
- A Colorado state hire car fee of US$2 per day for hires under 45 days
- A 3% city sales tax (applicable in Denver and other municipalities)
- Airport concession recovery fees (ACRF) if you pick up your van at Denver International Airport or another Colorado airport
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed under a section such as "To pay at destination." Review this carefully before arriving at the counter so you know what to expect.
If your confirmation shows "Taxes and Fees: Included" but the counter still attempts to charge you for those items, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire is complete. Note that optional extras you accept at the counter, such as a toll programme or GPS, are always your responsibility and are not covered by this guarantee.
Can I add an additional driver to my van hire in Colorado?
Yes, you can add an additional driver to your van hire in Colorado, but the additional driver must be present at the counter at pick-up with their own valid driver’s licence.
Whether the additional driver is included in your rate or costs extra depends on your specific booking. Check your confirmation for the phrase "Additional driver free of charge." If it is not listed as included, the following daily fees apply at the counter:
- Avis, Budget, and Payless: GBP 10.50 per rental day plus taxes, capped at GBP 52.50 plus taxes
- Hertz, Thrifty, and Dollar: GBP 11 per rental day plus taxes, capped at GBP 154 plus taxes
- Alamo, National, and Enterprise: GBP 12.50 per day plus taxes
For van hires in Colorado, age requirements for additional drivers are the same as for the main driver. Vans are a restricted vehicle class, so the additional driver must generally be at least 25 years old. For Avis, Budget, and Payless, additional drivers must be at least 25 at the time of pick-up.
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. Anyone who drives the Colorado van without being named on the contract may void those protections.
Can I pick up a van in Colorado and drop it off in another state?
Yes, one-way van hires that start in Colorado and end in another state are possible with some hire brands, but a drop-off fee will apply and availability depends on the specific route and provider.
One-way fees for van hires in Colorado vary by route, hire company, vehicle class, and season. Larger vehicles like vans typically carry higher repositioning fees than standard cars. The drop-off fee is always shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is paid at the counter.
A few things to bear in mind for a one-way van hire from Colorado:
- Cross-border one-ways (for example, driving a Colorado van into Canada or Mexico) are generally restricted or not permitted
- Some providers allow statewide driving within Colorado without restrictions, but confirm cross-state permissions with the counter agent
- Changing your drop-off location after booking will reprice the hire and may increase or add a drop-off fee
If the counter charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support after the hire ends. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.
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