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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Warwick include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Warwick, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Warwick.
Will I face unexpected charges at the Thrifty counter in Warwick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Warwick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Warwick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Warwick's T.F. Green Airport?
The Thrifty counter in Warwick is located at 700 Jefferson Blvd., Warwick, RI 02886, which is the in-terminal car hire facility at T.F. Green Airport (PVD). Because Thrifty operates inside the terminal, you do not need to take a shuttle or bus to reach the counter after landing.
When you arrive at T.F. Green Airport in Warwick, follow the car hire signs inside the terminal to reach the Thrifty desk. Other brands such as Dollar and National share the same facility at this address, so look specifically for the Thrifty signage to confirm you are at the right counter.
Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name to complete the pick-up process at the Thrifty counter in Warwick.
What documents do I need to pick up my Thrifty hire in Warwick?
To pick up your Thrifty hire in Warwick, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A valid passport (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Thrifty counter in Warwick. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Thrifty at the Warwick location. Debit and prepaid cards are not accepted for the authorisation hold.
Is a credit card required for the Thrifty deposit in Warwick?
Yes, a major credit card is required to cover the authorisation hold when picking up your Thrifty hire in Warwick.
The card must be a physical credit card with the main driver’s name printed on it. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted by Thrifty at the Warwick counter for the deposit hold.
For a standard vehicle in the United Kingdom, the typical hold placed on your card is approximately GBP 300 to GBP 400, though the exact amount is set by Thrifty at the Warwick location and may vary by vehicle class or season. This hold reduces your available credit temporarily and is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
To avoid issues at the Thrifty counter in Warwick, notify your bank of your travel plans in advance, confirm your card is enabled for in-person transactions, and consider bringing a backup credit card in your name.
Are there toll roads near Warwick that affect my Thrifty hire?
Yes, there are toll roads in Rhode Island that can affect your Thrifty hire in Warwick, and the main one relevant to passenger car drivers is the Newport Bridge (also called the Claiborne Pell Bridge).
Key toll details for drivers leaving Warwick in a Thrifty hire:
- Newport Bridge toll for a standard 2-axle car: US$4.00 with E-ZPass (non-resident) or US$6.00 via Bill by Mail (license plate capture, no transponder)
- RhodeWorks truck tolls on I-95, I-295, and I-195 apply only to heavy trucks, so passenger cars in a Thrifty hire pay nothing at those gantries
- Rhode Island uses the E-ZPass system; cash payment is also accepted at the Newport Bridge
Your Thrifty hire vehicle in Warwick will typically include an electronic toll device. At the counter you can choose an unlimited toll package (approximately US$11 to US$25 per day) or pay per use, with actual toll charges plus administrative fees billed to your card after the hire. Rhode Island has no congestion charges or emissions zones.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Warwick hire. See the next FAQ for details on how to claim.
How does Tolls Cashback work for a Thrifty hire in Warwick?
Yes, every Hola Car Rentals booking, including Thrifty hires in Warwick, includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during the hire period.
For example, if your Thrifty booking total for Warwick is US$400, the maximum cashback is US$20. If you paid US$12 in tolls (such as Newport Bridge crossings), you receive US$12 back. If you paid US$30, you receive the US$20 cap.
To claim your Tolls Cashback after returning your Thrifty hire in Warwick:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement from Thrifty, and a toll receipt or statement showing charges paid during your Warwick hire
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What are the roundabouts in Warwick and how do I navigate them in my Thrifty hire?
Warwick is home to the Apponaug Circulator, a system of five modern roundabouts along US Route 1 that replace traditional intersections in a compact 2.3-mile bypass network. Drivers unfamiliar with roundabouts, particularly those arriving from countries where they are uncommon, may find these intersections surprising when driving a Thrifty hire in Warwick.
Key points for navigating roundabouts in your Thrifty hire around Warwick:
- Yield to traffic already inside the roundabout before entering
- Three of the five Apponaug roundabouts are signalised; two are unsignalised, requiring you to yield based on traffic flow alone
- Speeds through roundabouts are lower than on straight arterial roads, so allow extra time when planning your route
- US Route 1 in Warwick transitions from a multi-lane motorway to a busy 4-lane undivided road with frequent business access points, so watch for vehicles turning across your path
Post Road (US Route 1) carries over 26,000 vehicles daily in Warwick, making it one of the busiest corridors you will encounter in your Thrifty hire. Taking a few minutes to review your route before leaving the Thrifty counter at T.F. Green Airport will help you navigate Warwick's road network with confidence.
Can I do a one-way hire with Thrifty from Warwick to another city?
Yes, Thrifty offers one-way hires from Warwick, allowing you to pick up at 700 Jefferson Blvd. (T.F. Green Airport, PVD) and return the vehicle at a different location.
A one-way drop-off fee applies when you return your Thrifty hire to a location other than the Warwick pick-up point. The fee amount depends on the destination, vehicle class, and dates, and it is route-specific. You will see this fee listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website, so you can confirm the cost before completing your reservation.
Important things to know about one-way Thrifty hires from Warwick:
- Availability of one-way options varies by Thrifty location and vehicle class
- The drop-off fee is separate from fuel, tolls, and taxes
- Cross-border one-way hires (for example, driving from Warwick into Canada) may be restricted or carry higher fees; confirm with Thrifty at the Warwick counter before your trip
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
Review your booking confirmation carefully to verify the drop-off fee shown matches what you agreed to at the time of booking.
How does the fuel policy work for a Thrifty hire in Warwick?
Thrifty hires in Warwick follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for the fuel policy on your Thrifty hire in Warwick:
- At pick-up, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Warwick counter
- Refuel within approximately 10 miles of the T.F. Green Airport return location in Warwick so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address as proof
If you return the Thrifty vehicle in Warwick with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
For after-hours returns at the Warwick location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
What travel assistance is included with my Thrifty booking in Warwick?
Most Hola Car Rentals bookings, including Thrifty hires in Warwick, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or an accident while driving in the Warwick area or on Rhode Island highways.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Thrifty hire in Warwick, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage applies to non-North American customers only. Residents of the United Kingdom and Canada do not qualify for this benefit. It does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms applicable to your Warwick hire.
Is there a young driver surcharge for under-25 renters at Thrifty in Warwick?
Yes, a young driver surcharge applies to renters under 25 years old at the Thrifty counter in Warwick, Rhode Island.
Rhode Island is not one of the states (New York and Michigan) that require rental companies to rent to drivers aged 18 and over. In Warwick, the standard minimum age at Thrifty is 25, though drivers aged 21 to 24 may still rent subject to a daily young-renter surcharge and vehicle class restrictions.
Key points for under-25 drivers renting from Thrifty in Warwick:
- Drivers aged 21 to 24 pay a daily underage fee; for Hertz Group brands including Thrifty, this is approximately US$13.50 per day plus taxes, with a maximum charge of US$189 plus taxes
- Most vehicle classes are restricted to renters aged 25 and over; economy, compact, and intermediate categories are typically available to younger drivers
- The surcharge is paid at the Thrifty counter in Warwick and is not included in your prepaid rate
If you are between 21 and 24 and booking a Thrifty hire in Warwick, Budget for this additional daily fee and select an eligible vehicle class during the booking process to avoid issues at the counter.
How do I add an additional driver to my Thrifty hire in Warwick?
Yes, you can add an additional driver to your Thrifty hire in Warwick, either at no cost if your rate includes it or for a daily fee if it does not.
For Thrifty hires in Warwick, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your Hola Car Rentals booking confirmation to see whether your Warwick reservation shows "Additional driver free of charge" before arriving at the counter.
To add an additional driver at the Thrifty counter in Warwick:
- The additional driver must be physically present at the Warwick pick-up counter
- They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the hire agreement
- Confirm the additional driver’s name appears on your printed contract before leaving the Thrifty counter
Only drivers listed on the Thrifty hire agreement in Warwick are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.
What insurance options should I consider for my Thrifty hire in Warwick?
When picking up your Thrifty hire in Warwick, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving yourself exposed.
The main coverages to consider for your Warwick Thrifty hire:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Warwick and Rhode Island. Some UK states require a minimum level of liability, but not all; Hola Car Rentals strongly recommends adding supplemental liability cover up to GBP 300,000
CDW/LDW and LIS/ALI/SLI are separate protections. CDW/LDW covers the Thrifty hire car; LIS/ALI/SLI covers others. You typically need both for comprehensive protection on Warwick roads.
At the Thrifty counter in Warwick, review the hire agreement carefully, decline any optional extras you do not want, and confirm that the coverages shown match your booking confirmation before signing.
What local airport fees apply when renting from Thrifty in Warwick?
Yes, renting from Thrifty at T.F. Green Airport in Warwick means your hire will include standard airport-related fees on top of the base rate. These are common at all UK airport hire locations and are not unique to Thrifty or Warwick specifically.
Typical fees you may see on your Thrifty hire agreement in Warwick include:
- Airport Concession Recovery Fee (ACRF): a percentage charged by Thrifty to recover the cost of operating at T.F. Green Airport in Warwick
- Customer Facility Charge (CFC): a per-day or per-hire fee tied to the airport hire facility at 700 Jefferson Blvd., Warwick
- Rhode Island state and local hire taxes
Your Hola Car Rentals booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as "To pay at destination." If your confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Thrifty counter in Warwick. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.
Rhode Island has no city-centre congestion charges or emissions zone fees, so there are no additional local driving surcharges beyond the standard airport hire fees at the Warwick Thrifty location.
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