VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Vermont include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Vermont, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Vermont.
Will I face unexpected charges at the Thrifty counter in Vermont when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Vermont are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vermont charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Burlington International Airport in Vermont?
The Thrifty counter in Vermont is located inside the main terminal at Burlington International Airport (BTV) in South Burlington. After collecting your baggage, follow the Rental Cars signs to reach the in-terminal counter. A Thrifty representative will complete your paperwork there and escort you to your vehicle in the adjacent parking garage, so no shuttle is required.
Thrifty also operates an off-airport location at 1335 Shelburne Road, South Burlington, approximately 2 miles from BTV. That site is open Monday through Friday, 07:30 to 17:00, with no confirmed weekend hours. If you are arriving on a late flight, include your flight number in your reservation so the counter can track your arrival, and confirm operating hours in advance to avoid any issues at pickup.
Does Vermont have toll roads I need to worry about with my Thrifty hire?
Vermont has no interstate toll highways, so the vast majority of driving with your Thrifty hire in Vermont will be toll-free. The only toll facilities in Vermont are three short, seasonal mountain toll roads:
- Mt. Equinox Skyline Drive (off VT Route 7A, Manchester): US$20 per car plus US$5 per extra passenger, paid in cash at the gate
- Burke Mountain toll road (off Mountain Road): US$5 per vehicle or US$15 for an all-day pass, paid in cash
- Mt. Mansfield toll road (off Highway 108, Stowe): US$26 per car plus US$9.50 per extra passenger, paid by credit card only
These roads use manual payment at the gate, not electronic transponders like E-ZPass or FasTrak. Your Thrifty vehicle's built-in toll device and any transponder programme offered at the counter are not relevant for these Vermont mountain roads. Simply pay at the booth when you arrive. If you do not have the correct payment method, access will be denied at the gate, and no invoice or hire surcharge will follow.
What documents do I need to pick up my Thrifty hire in Vermont?
To collect your Thrifty hire in Vermont, bring the following physical documents to the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Vermont.
Does Thrifty in Vermont offer Tolls Cashback for mountain toll roads?
Yes, your Thrifty booking in Vermont includes Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including the manual cash or credit card tolls on Vermont's mountain roads such as Mt. Equinox, Burke Mountain, and Mt. Mansfield.
To claim your cashback after returning your Thrifty vehicle in Vermont, email [email protected] within 30 days of return and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at pickup
- A receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Use the subject line: Tolls Cashback, followed by your reservation number.
What is the minimum age to hire a car from Thrifty in Vermont?
To hire from Thrifty in Vermont without a young-driver surcharge, you must be 25 years old or older. Drivers aged 21 to 24 may still hire but will be charged a daily young-driver surcharge. For Thrifty specifically, this fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes.
Drivers under 25 hiring from Thrifty in Vermont are also restricted from certain vehicle classes. Categories such as full-size, SUV, minivan, luxury, premium, and convertible are generally reserved for renters aged 25 and older. Economy, compact, and intermediate classes are typically available to younger drivers.
Vermont does not fall under the New York or Michigan exceptions that require hires to drivers aged 18 and older. Regardless of age, all renters must present a valid driver’s licence and a major credit card in their name for the authorisation hold.
How does the security deposit work for a Thrifty hire in Vermont?
When you pick up your Thrifty hire in Vermont, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles hired in the United States, including Vermont, typical holds range from US$300 to US$400. The exact amount depends on the vehicle class, hire duration, and the specific Thrifty location. Premium or larger vehicles may carry a higher hold.
- Only a major credit card with the driver’s name printed on the card is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
After you return your Thrifty vehicle in Vermont and the contract closes, the hold is released. Your bank or card issuer controls how quickly the credit reappears, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.
What fuel policy applies to Thrifty hire in Vermont?
Thrifty hires in Vermont follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Thrifty vehicle in Vermont, refuel within approximately 10 miles of the return location. Gas stations are available on Williston Road (U.S. Route 2), roughly 1 to 2 miles from Burlington International Airport, which is convenient if you are returning via I-89 or from downtown Burlington.
If you return the vehicle with less than a full tank, Thrifty may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Keep your final fuel receipt as proof in case of any dispute.
Is travel assistance included with my Thrifty hire in Vermont?
Yes, most Hola Car Rentals bookings, including Thrifty hires in Vermont, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you encounter an unexpected medical situation while driving Vermont's rural roads or more remote areas of the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover. Check your booking confirmation for the exact terms and limits that apply to your Thrifty hire in Vermont.
Can I add an additional driver to my Thrifty hire in Vermont?
Yes, you can add an additional driver to your Thrifty hire in Vermont, either as part of your rate or for a fee paid at the counter.
When the additional driver is not included in your rate, Thrifty charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
Requirements for adding a driver at the Thrifty counter in Vermont:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence and any required ID
- They must meet the minimum age requirements (25 or older to avoid a young-driver surcharge)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive your Thrifty vehicle in Vermont, as this can void your cover.
Does Thrifty in Vermont offer one-way hires to other states?
Yes, one-way hires from Thrifty in Vermont to other states are possible in many cases, but a drop-off fee will typically apply when you return the vehicle to a different location than where you picked it up.
The drop-off fee is route-specific and varies based on the destination, vehicle class, and season. You will see this fee listed under the To Pay at Destination section during the booking process on the Hola Car Rentals website. Review your confirmation to verify the exact amount before pickup.
A few things to keep in mind for one-way Thrifty hires from Vermont:
- Same-city airport to downtown routes often carry no drop-off fee
- Long-distance routes to other states typically do carry a fee
- Premium and large SUV classes may have higher repositioning fees
- Cross-border hires into Canada require prior authorisation and may be restricted
If the Thrifty counter in Vermont charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.
What insurance cover should I get for a Thrifty hire in Vermont?
For a Thrifty hire in Vermont, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Thrifty hire in Vermont. Some U.S. states require hire companies to include a state-minimum liability amount, but not all states do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your booking.
- CDW covers the hire vehicle only
- LIS/SLI covers third parties, not the hire car
- Neither covers your personal belongings or your own injuries
Review your Hola Car Rentals confirmation to see which coverages are already included in your Thrifty Vermont rate before deciding what to add at the counter.
Do I need an International Driving Permit for a Thrifty hire in Vermont?
An International Driving Permit (IDP) is mandatory for your Thrifty hire in Vermont if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP at all times.
If your licence is in a Latin-based script but not in English, an IDP is strongly recommended, though not strictly required in most cases. Thrifty and other hire partners in Vermont may request a translation if your licence is not easily readable by counter staff.
Key points to remember:
- The IDP is a translation document only, not a standalone licence
- You must carry your original licence alongside the IDP at all times
- Obtain your IDP in your home country before travelling to Vermont, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders
- All documents presented at the Thrifty counter in Vermont must be physical originals
Check your booking confirmation and the Thrifty counter requirements for your specific pickup location in Vermont to confirm what is needed.
How do I return my Thrifty hire at Burlington Airport in Vermont?
Returning your Thrifty hire in Vermont at Burlington International Airport (BTV) is straightforward. Follow the Rental Car Return signs from the airport road network to the designated return area. Allow at least 30 minutes for the vehicle check-in process plus the walk to the terminal and security, so plan to arrive at the airport at least 2 hours before your flight.
Steps for a smooth return:
- Refuel before returning, using petrol stations on Williston Road (U.S. Route 2), approximately 1 to 2 miles from BTV via I-89 or from downtown Burlington
- If travelling with others, drop passengers and luggage at the departures curb first, then proceed to the hire return area
- Take a photo of the fuel gauge and odometer when you return the vehicle as documentation
- Keep your final fuel receipt showing the date, time, and station address
If you have any post-hire charges appear on your statement after returning your Thrifty vehicle in Vermont, such as unexpected fuel or toll fees, contact Hola Car Rentals support with your hire agreement and receipts for review.
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