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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3380
3383 reviews
4.9 stars, 3383 reviews
4.9
user review 1 user review 2 user review 3 +3380
3383 reviews
4.9 stars, 3383 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 6 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 6 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 yesterday
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in San Diego include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Diego, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Diego.

Will I face unexpected charges at the Thrifty counter in San Diego when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in San Diego are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Diego charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Thrifty pick-up process work at San Diego International Airport?

When collecting a Thrifty hire at San Diego International Airport (SAN), you will not find a counter inside the terminal. Thrifty operates off-airport facilities in San Diego, so after collecting your baggage you will need to take a shuttle from the designated hire car shuttle stop outside the terminal to reach the Thrifty counter.

Thrifty also has neighbourhood locations in San Diego that do not require a shuttle, including:

  • 3338 Kettner Blvd, San Diego, CA 92101 (near city centre)
  • 3355 Admiral Boland Way, San Diego, CA 92101
  • 2667 Garnet Ave Ste B, San Diego, CA 92109 (Pacific Beach)
  • 7337 Clairemont Mesa Blvd, San Diego, CA 92111 (Kearney Mesa)

At neighbourhood Thrifty locations in San Diego, pick-up is a direct walk-up or drive-up to the counter with no shuttle needed. Allow 30 to 60 minutes beyond deplaning for the airport process, including baggage claim, shuttle, and counter paperwork. Confirm counter hours directly with your chosen Thrifty location before arrival.

What documents do I need to pick up my Thrifty hire car in San Diego?

To collect a Thrifty hire car in San Diego, you must bring the following physical documents:

  • A valid, original driving licence in the main driver’s name
  • A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
  • A passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Thrifty counter in San Diego. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. The IDP is a translation only and must be carried alongside your original licence, never as a standalone document.

Is a credit card required to pick up a Thrifty car in San Diego?

Yes, a major credit card is required to collect a Thrifty hire car in San Diego. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the excess authorisation hold.

At the Thrifty counter in San Diego, the authorisation hold is a temporary authorisation placed on your card, not a charge. It reduces your available credit until the hire is concluded and your bank releases the hold, which can take up to 15 working days after return.

  • Debit cards are not accepted for the excess
  • Prepaid or virtual cards are not accepted
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
  • The card must be in the main driver’s name, not a third party’s

Typical authorisation holds in the United Kingdom range from GBP 300 to GBP 400 for standard vehicles, though the exact amount is set by Thrifty at the San Diego counter and may vary by vehicle class. Bringing a backup credit card is strongly recommended in case your primary card is declined.

Are there toll roads near San Diego and how does Thrifty handle them?

San Diego itself has very limited toll exposure compared to other parts of California. However, if you drive north towards Orange County or Los Angeles in your Thrifty hire, you may encounter cashless toll roads including SR-73, SR-133, SR-241, and SR-261, as well as express lanes on I-10, I-110, and I-15. All Californian toll facilities use the FasTrak electronic system and do not accept cash.

Your Thrifty vehicle in San Diego will include an electronic toll device or plate-based billing system. At the counter you have two options:

  • Purchase an unlimited toll package, typically US$11 to US$25 per hire day depending on the location
  • Decline the package and pay per use, in which case Thrifty will charge the actual toll amount plus administrative processing fees to your card, sometimes weeks after the hire ends

You may also opt out and pay tolls directly through the toll agency’s website, or use your own compatible FasTrak transponder. If you bring your own pass, notify the Thrifty agent in San Diego so they can deactivate the vehicle’s default device and prevent duplicate charges.

Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during your San Diego hire. Submit your claim within 30 days of return to [email protected].

What is the minimum age to hire a car from Thrifty in San Diego?

The minimum age to hire a Thrifty vehicle in San Diego without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Thrifty in San Diego but will be charged a daily underage fee on top of the base hire rate.

For Thrifty in San Diego, the young-driver surcharge is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period.

Drivers under 25 hiring from Thrifty in San Diego also face vehicle class restrictions. Categories typically restricted to drivers 25 and older include:

  • Full Size and Full Size SUV
  • Premium and Premium SUV
  • Luxury vehicles
  • Minivans and Vans
  • Convertibles

Economy, Compact, and Intermediate SUV classes are generally available to drivers aged 21 to 24. A valid driving licence and a major credit card in the main driver’s name are still required regardless of age. If you are from Latin America or the Caribbean and aged 21 to 24, check your Hola Car Rentals confirmation to see if the underage fee waiver applies to your Thrifty booking in San Diego.

Can I add an additional driver to my Thrifty hire in San Diego?

Yes, you can add an additional driver to your Thrifty hire in San Diego, but the additional driver must be present at the counter at the time of pick-up with a valid driving licence.

For Thrifty in San Diego, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period, unless your booking confirmation explicitly states that an additional driver is included at no charge.

  • The additional driver must appear in person at the Thrifty counter in San Diego and sign the hire agreement
  • They must meet the same minimum age and document requirements as the main driver
  • If their licence uses a non-Latin alphabet, they will also need an International Driving Permit
  • Only drivers listed on the agreement are covered by protections such as CDW/LDW

If someone drives the Thrifty vehicle in San Diego who is not listed on the hire agreement, cover may be voided and additional charges could apply. Always check your booking confirmation before pick-up to confirm whether an additional driver is already included in your rate.

What unusual road layouts should I be aware of when driving a Thrifty hire in San Diego?

San Diego has several road features that can be confusing for first-time drivers, especially in a Thrifty hire coming from another country or region.

One of the most unusual is the advisory bike lane design, trialled on streets such as Gold Coast Drive in Mira Mesa and Evergreen Street in Point Loma. These roads have a single central lane for cars flanked by bike lanes on each side. When an oncoming vehicle approaches, drivers must veer right into the bike lane to pass, which is non-intuitive and unlike standard road layouts found elsewhere in the United Kingdom.

Other driving challenges in San Diego include:

  • The SR 163 and Friars Road interchange, where heavy weaving between Friars Road and I-8 on southbound SR 163 can catch unfamiliar drivers off guard, particularly during peak hours
  • The I-15 corridor, which uses an Integrated Corridor Management system with 23 labelled surface street detours (A through W) activated by electronic signs during incidents, a first-of-its-kind system in the United Kingdom
  • The I-15 and SR-78 interchange, which features managed express lanes requiring toll transponders for solo drivers

When driving your Thrifty hire in San Diego, stay alert to electronic signage and be prepared for road designs that differ significantly from conventional layouts.

Does my Thrifty booking in San Diego include travel assistance if something goes wrong?

Most Hola Car Rentals bookings, including Thrifty hires in San Diego, include travel assistance provided by Terrawind Global Protection. This benefit is particularly relevant if you experience a medical emergency, a legal issue after an accident, or a flight disruption during your San Diego trip.

Coverage typically includes:

  • Travel insurance with medical cover for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

If you need assistance whilst driving your Thrifty hire in San Diego, contact Terrawind 24 hours a day, 7 days a week:

Have your Hola Car Rentals confirmation number ready when you call. Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your San Diego hire.

What fuel policy applies to Thrifty hire in San Diego?

Thrifty hires in San Diego follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

  • At pick-up, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the San Diego counter
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in San Diego with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pick-up, ask the Thrifty agent in San Diego to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.

For after-hours returns at a San Diego Thrifty location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

Can I pick up a Thrifty hire in San Diego and return it to a different city?

Yes, one-way hires are possible with Thrifty in San Diego, but a drop-off fee will typically apply when you return the vehicle to a different location than where you collected it.

The drop-off fee for a Thrifty one-way hire from San Diego varies depending on the destination, vehicle class, and dates. It is not included in the base hire rate and cannot be pre-paid. You will see this fee listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.

  • Same-city returns between a San Diego airport and a city centre Thrifty location may not incur a drop-off fee
  • Returns to another Californian city or a different state will generally carry a one-way fee
  • Cross-border one-way hires, such as returning to Mexico, may be restricted or carry higher fees depending on Thrifty's policy

If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the hire and affect fee amounts. Always verify the drop-off fee on your Hola Car Rentals confirmation before collecting your Thrifty vehicle in San Diego.

What insurance cover is included in a Thrifty hire in San Diego?

The insurance cover included in your Thrifty hire in San Diego depends on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact protections listed.

Common coverages available for Thrifty hires in San Diego include:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess
  • Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to other people whilst driving the Thrifty hire in San Diego. Some UK states require a minimum level of liability, but not all do

CDW/LDW does not cover third parties, and LIS/SLI does not cover damage to the Thrifty vehicle itself. These are separate protections that work together.

Common exclusions from CDW/LDW at the Thrifty counter in San Diego include tyres, undercarriage, roof damage, driving under the influence, and use by an unauthorised driver not listed on the agreement.

If you have questions about what is included in your specific Thrifty booking for San Diego, review the rate details on your Hola Car Rentals confirmation before pick-up.

What happens if my Thrifty hire in San Diego arrives late or I miss my pick-up time?

If you arrive later than your scheduled Thrifty pick-up time in San Diego, the Thrifty counter will generally hold your reservation for up to 24 hours from the original pick-up time. If you arrive within that window and the counter is still open, you can proceed with your hire as normal.

  • If your flight is delayed by less than 24 hours, your Thrifty booking in San Diego should still be honoured, provided you arrive during counter operating hours
  • If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
  • If you do not collect within 24 hours and have not contacted support, the booking may be forfeited with no refund

Counter hours for Thrifty locations in San Diego vary by site. The neighbourhood locations such as Kettner Blvd and Pacific Beach may have different hours than the airport-linked facility. Contact the specific Thrifty location in San Diego directly to confirm their operating schedule before your arrival, especially if arriving on a late flight or during a holiday period.

How does Tolls Cashback work for a Thrifty hire in San Diego?

All Hola Car Rentals bookings, including Thrifty hires in San Diego, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during your hire period.

While San Diego itself has very limited toll roads, you may encounter cashless toll facilities if you drive north towards Orange County or Los Angeles in your Thrifty hire. California uses the FasTrak system on all toll roads and express lanes, and all charges are electronic.

To claim your Tolls Cashback after returning your Thrifty vehicle in San Diego:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your Hola Car Rentals reservation number
  • Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Thrifty counter, and a toll invoice or statement showing the charges paid

The reimbursement is calculated as the lesser of the actual tolls paid or 5% of your Hola Car Rentals booking total. For example, if your Thrifty booking in San Diego totalled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

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