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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Miami Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges at the Thrifty counter in Miami Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Thrifty pickup counters in Miami Beach?
Thrifty operates two city centre locations in Miami Beach, both with direct counter access and no shuttle required.
- 3801 Collins Ave, Miami Beach, FL 33140 (primary location)
- 221 16th Street, Miami Beach
Neither location is inside Miami International Airport (MIA). If you are arriving by plane, Thrifty does offer shuttle or airport pickup services from MIA to its Miami Beach counters. Once at the counter, present your booking confirmation, driver’s licence, and credit card to complete the pickup process.
If you are staying in Miami Beach and prefer to avoid the airport, picking up directly at one of these two Thrifty city centre addresses is the most straightforward option.
What are the Thrifty counter hours in Miami Beach?
Thrifty counter hours in Miami Beach are limited compared to many airport locations, so planning your arrival time carefully is important.
- Monday to Friday: 08:00 to 14:00 (both 3801 Collins Ave and 221 16th Street)
- Saturday: 09:00 to 13:00 (3801 Collins Ave only)
- Sunday: not listed as open
No after-hours pickup or key drop option has been confirmed for either Thrifty location in Miami Beach. If your flight or cruise arrives outside these windows, you may need to arrange accommodation for the night and collect the vehicle the following morning during operating hours.
Thrifty will generally hold a reservation for up to 24 hours from the original pickup time, so a short delay does not automatically forfeit your booking. If your delay exceeds 24 hours, contact support as soon as possible.
How do toll roads work for a Thrifty rental in Miami Beach?
Toll roads around Miami Beach are almost entirely cashless, meaning you cannot pay with coins or cash at most gantries. Your Thrifty rental vehicle will include an electronic toll device or a plate-based billing system.
At the Thrifty counter in Miami Beach you will typically have two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your hire
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your card, sometimes weeks after you return the vehicle
Common toll roads near Miami Beach include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.
If you plan to use your own visitor toll pass, inform the Thrifty agent at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges. Florida has no congestion zones or emissions fees, so standard road tolls are the only road-use charge you need to plan for.
Can I get toll cashback on my Thrifty rental in Miami Beach?
Yes, you can claim toll cashback on your Thrifty rental in Miami Beach through Hola Car Rentals' Tolls Cashback benefit, which is included on all bookings.
The benefit reimburses up to 5% of your total booking value for tolls paid during your hire. For example, if your Thrifty booking total is US$400, the maximum cashback is US$20. If you paid less than that in tolls, you receive the actual toll amount.
To claim after returning your Thrifty vehicle in Miami Beach:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Thrifty car in Miami Beach?
To collect your Thrifty hire in Miami Beach, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- Original, unexpired driver’s licence in the main driver’s name
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your licence is not in English and not issued by an EU or EEA country
- Passport or valid government photo ID
- Physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets
The IDP is a translation only and must be carried alongside your original licence. It is not a standalone document. Debit and prepaid cards are not accepted for the security hold at the Thrifty counter in Miami Beach.
How much is the security deposit for a Thrifty rental in Miami Beach?
When you pick up your Thrifty vehicle in Miami Beach, a temporary authorisation hold will be placed on your credit card. This is not a charge but it reduces your available credit until your bank releases it after the hire ends.
For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Thrifty counter in Miami Beach is set by Thrifty and may vary based on vehicle class, hire duration, and season. Premium or speciality vehicles may carry a higher hold.
Important requirements for the deposit:
- Physical major credit card with the driver’s name printed on the card
- Card must be in the main driver’s name
- Debit cards and prepaid cards are not accepted
- Sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, the hold is released. Your bank controls how quickly it reappears on your available balance, which can take up to 15 business days.
Are there one-way hire options with Thrifty from Miami Beach to other Florida cities?
Yes, one-way hires with Thrifty from Miami Beach to other Florida cities are generally possible, though a drop-off fee may apply depending on your route.
Common patterns for one-way hires in Florida:
- Miami Beach to Miami International Airport (MIA): often no drop-off fee due to short distance
- Miami Beach to Orlando, Tampa, or Fort Lauderdale: a drop-off fee typically applies and varies by distance and vehicle class
- Cross-border one-ways (for example, to another country): often restricted or subject to higher fees
When booking a one-way Thrifty hire from Miami Beach, the drop-off fee will be shown under the "To pay at destination" section during checkout. This fee cannot be prepaid and is paid directly at the Thrifty counter. Review your booking confirmation to verify the exact amount before pickup.
If you need to change your drop-off location after booking, contact support as re-pricing and availability changes may apply.
What driving rules in Miami Beach should I know before picking up my Thrifty hire?
Miami Beach has several driving characteristics that differ from typical mainland U.S. cities and can catch first-time visitors off guard when driving a Thrifty hire.
- One-way street conversions: certain corridors such as Ocean Drive operate as one-way southbound on Friday and Saturday nights. Sheridan Avenue and Royal Palm Avenue also run as paired one-way streets during peak evening hours (approximately 15:30 to 19:00) to manage outbound traffic from the island
- Left-turn restrictions: bulb-outs and lane configurations near 41st Street limit left turns at several intersections. Detours through residential avenues may be necessary
- Left turn on red: in Florida, a left turn on red is only permitted from a one-way street onto another one-way street, and only where signage allows. This differs from the no-left-on-red rule in many other countries
- Speed cameras in school zones: Miami Beach is piloting speed cameras in school zones along corridors such as 41st Street. Fines of US$100 apply for speeds more than 10 mph over the limit during school hours, and citations are mailed to the registered vehicle owner
- Island access: Miami Beach is a barrier island accessed via causeways. There are no direct motorway on-ramps onto the island, so navigation apps are strongly recommended when returning your Thrifty vehicle
Driving on the right-hand side applies throughout Florida, the same as the rest of the continental United States.
Does Thrifty in Miami Beach include travel assistance with my booking?
Yes, most Hola Car Rentals bookings, including Thrifty hires in Miami Beach, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible customers, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a breakdown, accident, or medical emergency while driving your Thrifty hire in Miami Beach or on nearby Florida highways, you can reach the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms, limits, and any exclusions that apply to your specific itinerary.
What is the minimum age to rent a Thrifty car in Miami Beach?
The minimum age to rent a Thrifty car in Miami Beach without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee.
For Thrifty in Miami Beach, the young-renter surcharge is approximately US$13.50 per rental day, with a maximum charge of US$189. This fee is paid at the counter and is not included in your prepaid rate.
Additional restrictions for drivers under 25:
- Most premium, full-size, luxury, convertible, and speciality vehicle classes are restricted to renters aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger renters
- A physical major credit card in the main driver’s name is still required for the security deposit
Florida does not have the same 18-plus exception that applies in New York or Michigan, so the standard 21-minimum rule applies at the Thrifty Miami Beach counters. If you are unsure whether your chosen vehicle class is available for your age, contact customer support before booking.
How does the fuel policy work for a Thrifty hire in Miami Beach?
Thrifty hires in Miami Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Miami Beach with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Some Thrifty counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
Can I add an additional driver to my Thrifty hire in Miami Beach?
Yes, you can add an additional driver to your Thrifty hire in Miami Beach, either as part of your rate or by paying a fee at the counter.
For Thrifty in Miami Beach, the additional driver fee is approximately US$13.50 per rental day when not included in your rate, with a maximum charge of US$189. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at the Thrifty counter in Miami Beach:
- The additional driver must be present at pickup
- They must present a valid driver’s licence and any required IDP
- They must meet the minimum age requirements (25 for standard rates, or 21 to 24 with a young-renter surcharge)
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Thrifty hire agreement are covered by protections such as CDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections entirely.
What insurance options should I consider for a Thrifty hire in Miami Beach?
When picking up your Thrifty hire in Miami Beach, two main types of protection are worth reviewing before you sign the agreement.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Thrifty vehicle is damaged or stolen. A deductible may still apply unless your confirmation explicitly shows zero excess. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire situations automatically include adequate liability cover, so adding supplemental liability is strongly recommended, especially for visitors unfamiliar with local traffic conditions in Miami Beach.
Key points to confirm at the Thrifty counter in Miami Beach:
- Whether CDW or LDW is already included in your prepaid rate
- The deductible amount that applies per incident
- Whether LIS or SLI is included or needs to be added
- That all drivers are named on the agreement, as cover only applies to listed drivers
Tires, undercarriage, and roof damage are commonly excluded from standard CDW, so review the full terms in your Thrifty hire agreement before driving away in Miami Beach.
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