Thrifty Car Hire
in Louisville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisville.

No. With Hola Car Rentals, all costs and charges for your booking in Louisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Thrifty counter at Louisville International Airport (SDF) is located inside the terminal at 600 Terminal Drive, Louisville, KY 40209. After collecting your baggage, you can walk directly to the Thrifty counter without needing a shuttle or train to a separate hire facility.

Thrifty also operates a separate off-airport facility at 3700 Crittenden Drive, Louisville, KY 40209, which is near the airport but requires separate transportation. For most arriving passengers, the in-terminal counter at 600 Terminal Drive is the most convenient option.

Counter hours at the Louisville SDF location are generally:

• Sunday through Thursday: 06:00 to 23:59
• Friday and Saturday: 07:00 to 23:59

If your flight arrives close to closing time, plan accordingly, as no confirmed after-hours pickup details are available for the Louisville Thrifty location. Contact Thrifty directly to confirm current hours before your trip.

To pick up your Thrifty hire car in Louisville, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Thrifty counter in Louisville. For all other non-English licences, an IDP is strongly recommended as a translation document.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.

Debit and prepaid cards are not accepted for the authorisation hold at the Louisville Thrifty counter.

Louisville's toll system is entirely cashless. The three main bridges connecting Louisville and Southern Indiana, the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges, are all managed by the RiverLink system. There are no toll booths; cameras photograph licence plates and charge electronically.

When you pick up your Thrifty hire vehicle in Louisville, the vehicle will have an electronic toll device. You have two options at the counter:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per day depending on the programme
• Opt out and pay per use, in which case Thrifty will charge you the actual toll amount plus an administrative processing fee after the hire ends

For a standard passenger car crossing a RiverLink bridge without a transponder account, the invoice rate is US$5.36 per crossing. With a transponder, the rate drops to US$2.68. Choosing the hire company's toll programme avoids the higher invoice rate but adds a daily convenience charge.

You may also use your own personally owned transponder if it is compatible with the RiverLink system. Inform the Thrifty agent in Louisville at pickup so they can note it on your agreement and avoid duplicate charges.

Toll charges billed through the hire company typically appear on your card four to six weeks after the hire ends.

Yes, you can get cashback on tolls paid during your Thrifty hire in Louisville through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.

Louisville's RiverLink bridges, including the Kennedy, Lincoln, and Lewis and Clark bridges, are all cashless toll roads, so toll charges are common for renters crossing between Louisville and Southern Indiana. The Tolls Cashback benefit reimburses the lesser of your actual toll costs or up to 5% of your total Hola Car Rentals booking value.

To claim your cashback after returning your Thrifty vehicle in Louisville:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from the Thrifty counter, and a toll receipt or invoice showing charges paid

Refunds are issued to the same payment method used for your original booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When picking up a Thrifty hire at Louisville International Airport (SDF), your total cost will include several mandatory local fees and taxes on top of the base rate. These are standard charges that apply to all hire brands at the airport.

Typical add-on fees and taxes at Louisville SDF include:

• Airport concession recovery fee: approximately US$5.95 per day
• Customer facility charge: approximately US$4.50 per day
• Jefferson County vehicle hire tax: 7.5%
• Louisville Metro tourism surcharge: 2%
• Kentucky state hire tax: 6%

Combined, these charges can add roughly 15% to 20% to your base Thrifty rate. If your Hola Car Rentals booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Louisville Thrifty counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire ends.

Picking up from an off-airport Thrifty location, such as 3700 Crittenden Drive in Louisville, may reduce some airport-specific surcharges, though availability and pricing differ.

When you pick up your Thrifty hire in Louisville, the counter agent will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it temporarily reduces your available credit until the hold is released after you return the vehicle.

For standard car classes in the United States, including Louisville, typical holds range from US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and Thrifty's current policy at the Louisville location.

Important requirements for the deposit at the Louisville Thrifty counter:

• The card must be a major credit card, not a debit or prepaid card
• The card must be in the main driver’s name, with the name printed on the physical card
• You must present the physical card at the counter; virtual or digital-only cards are not accepted

After returning your Thrifty vehicle in Louisville, the hold is released, but your bank controls how quickly it reappears as available credit. This can take up to 15 business days depending on your card issuer. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, Louisville has an unusually dense network of one-way streets, particularly in the downtown area and surrounding neighbourhoods, which can be disorienting if you are not familiar with the city.

Key things to know when driving your Thrifty hire in Louisville:

• Many streets in central Louisville operate in a single direction only, meaning a missed turn can require circling several blocks to get back on course
• Several streets are being converted from one-way to two-way traffic as part of ongoing city projects, including Shelby Street, Logan Street, Market Street, and parts of Muhammad Ali Boulevard. Conversion timelines extend into late 2025 and 2026, so navigation apps may not always reflect the current status
• Downtown Louisville has a higher than average number of No Turn on Red signs compared to other UK cities, so watch for posted signs at intersections
• Right turns on red are otherwise permitted in Louisville unless a sign prohibits it, which is standard across Kentucky

When driving your Thrifty hire on Louisville motorways such as I-64 and I-65, be prepared for fast-moving merge lanes. The interchange at the Kennedy Bridge where I-65 and I-71 split is noted as a common point of confusion for first-time visitors. Using a GPS or navigation app is strongly recommended throughout Louisville.

Yes, Thrifty in Louisville applies a young driver surcharge for renters between the ages of 21 and 24. Drivers under 21 are generally not eligible to hire in Kentucky.

For Thrifty and Dollar hires, the young driver surcharge is US$13.50 per hire day, with a maximum cap of US$189 for the hire period. This fee is paid at the Louisville Thrifty counter and is not included in your prepaid booking total.

Additional restrictions that apply to young drivers at the Louisville Thrifty location:

• Many vehicle classes are restricted to renters aged 25 and older, including full-size cars, SUVs, minivans, premium, luxury, and convertible categories
• Economy, compact, and intermediate vehicles are typically the classes available to renters aged 21 to 24
• All standard document and credit card requirements still apply regardless of age

If you are between 21 and 24 and booking a Thrifty hire in Louisville, select an eligible vehicle class during booking and budget for the daily surcharge. The fee is charged locally at the counter and cannot be prepaid through your reservation.

Yes, you can add an additional driver to your Thrifty hire in Louisville, either as part of your booking or at the counter during pickup.

For Thrifty in Louisville, the additional driver fee is US$13.50 per hire day, with a maximum charge of US$189 for the hire period, unless your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver at the Louisville Thrifty counter:

• The additional driver must be present at pickup and show a valid driver’s licence
• If their licence is not in English and does not use a Latin alphabet, an International Driving Permit is required
• The additional driver must meet the minimum age requirement; drivers aged 21 to 24 may be subject to a young driver surcharge
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle's protections, including CDW/LDW and liability coverage. Anyone driving the Thrifty vehicle in Louisville who is not named on the contract is not covered, and any incident involving an unlisted driver may void your cover entirely.

Thrifty hires in Louisville follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Louisville Thrifty hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Thrifty counter in Louisville
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Thrifty vehicle in Louisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

Fuel prices in the Louisville area tend to run slightly below the UK national average, so refuelling near the airport before returning your Thrifty vehicle is a cost-effective option.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Thrifty hires in Louisville as well. However, this benefit does not apply to residents of the United States or Canada.

If you are an international visitor hiring a Thrifty vehicle in Louisville and something goes wrong, such as a medical emergency, a breakdown on I-64 or I-65, or a flight cancellation, the travel assistance coverage typically includes:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance service, contact Terrawind directly at any hour:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, your Hola Car Rentals confirmation number, your current location in Louisville, and a brief description of the situation ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact coverage terms that apply to your reservation.

Yes, one-way hires are possible with Thrifty in Louisville, allowing you to pick up at Louisville International Airport (SDF) and return the vehicle at a different location, such as another Kentucky city or a neighbouring state.

A drop-off fee may apply depending on your route. This fee is set by Thrifty and varies based on the destination, distance, vehicle class, and season. Key things to know:

• The drop-off fee, if applicable, will be shown under the To Pay at Destination section during the Hola Car Rentals booking process
• The fee is not prepaid and is collected at the Louisville Thrifty counter or the return location
• Cross-border one-way hires, for example from Louisville to Canada, may be restricted or carry significantly higher fees; confirm with Thrifty before booking
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee

If your confirmation does not show a drop-off fee for your Louisville Thrifty reservation, no such fee should be charged at the counter. If the desk adds an unexpected fee not listed on your confirmation, keep all paperwork and contact support after the hire is complete.

When picking up your Thrifty hire in Louisville, you will have the option to add insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

The main coverage types available for Thrifty hires in Louisville are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation states zero excess. This does not cover damage to other vehicles or third parties.
• Supplemental Liability Insurance (SLI/LIS/ALI): covers bodily injury and property damage you may cause to other people while driving the Thrifty vehicle in Louisville. Some UK states require a minimum level of third-party liability; Kentucky does not mandate a specific minimum for hire companies, so this coverage is worth considering.
• Personal Accident Insurance (PAI): covers injuries to you and your passengers.
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.

Check your Hola Car Rentals booking confirmation before arriving at the Louisville Thrifty counter to see which protections are already included in your rate. Declining coverage you have already paid for through your booking is important to avoid duplicate charges.