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About hiring a car with Thrifty in Fort Lauderdale
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Thrifty counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty hire car at Fort Lauderdale Airport (FLL)?
The Thrifty counter at Fort Lauderdale Airport is located inside the Rental Car Centre (RCC), which sits adjacent to Terminal 1.
- From Terminal 1: after collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes roughly 5 minutes.
- From Terminals 2, 3, or 4: head to the lower level kerb and board the free RCC shuttle. Shuttles run 24/7, typically every 10 minutes, and the total door-to-counter time is around 10 to 15 minutes.
Once inside the RCC, follow signage to the Thrifty counter. Bring your booking confirmation, a physical major credit card in the main driver's name, your valid driver's licence, and your passport or government-issued photo ID. All documents must be originals; digital copies are not accepted at the Fort Lauderdale Thrifty counter.
Thrifty's airport location at 600 Terminal Drive operates with extended hours (05:00 to 23:59 daily), making it suitable for early morning arrivals and late-night flights into Fort Lauderdale.
What documents do I need to pick up a Thrifty car in Fort Lauderdale?
To collect your Thrifty hire in Fort Lauderdale, you must present the following physical documents at the counter:
- A valid, unexpired driver's licence in the main driver's name.
- A physical major credit card with the driver's name printed on the card, used for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
If your driver's licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.
All documents presented at the Fort Lauderdale Thrifty counter must be physical originals. Digital or on-screen versions will not be accepted. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work when hiring from Thrifty in Fort Lauderdale?
Fort Lauderdale sits in a region where nearly all toll roads are cashless. Expressways around the city use electronic gantries that read either a transponder or your licence plate (Toll-by-Plate), so you will almost certainly encounter tolls during your Thrifty hire in Fort Lauderdale.
At the Thrifty counter you will be offered an unlimited toll package. For Thrifty, this programme is priced at approximately US$13.99 per day or US$69.95 per week and covers unlimited toll usage during your hire period.
If you decline the package and still drive on a toll road, the toll is captured via plate billing, charged to Thrifty as the registered owner, and then passed on to you with an administrative processing fee on top of the actual toll amount. These charges can appear on your card days or even weeks after you return the vehicle in Fort Lauderdale.
- You may also opt out and pay tolls manually where cash lanes exist, though these are increasingly rare in South Florida.
- If you bring your own SunPass or E-PASS transponder, inform the Thrifty agent at pickup so they can deactivate the vehicle's built-in device and prevent duplicate charges.
Florida has no congestion charges or emissions zones; all road fees in the Fort Lauderdale area are standard toll charges.
Can I get a tolls cashback when hiring from Thrifty in Fort Lauderdale?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, and it applies to your Thrifty hire in Fort Lauderdale.
Given that Fort Lauderdale and the surrounding South Florida expressways are almost entirely cashless toll roads, you are very likely to incur toll charges during your trip. Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.
To claim your cashback after returning your Thrifty vehicle in Fort Lauderdale:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Thrifty, and a toll invoice or statement showing the charges paid during your hire period.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Submissions received after the 30-day window will not be accepted, so keep your toll receipts and hire paperwork from your Fort Lauderdale trip.
Is there a young driver surcharge at Thrifty in Fort Lauderdale?
Yes, Thrifty charges an underage driver fee in Fort Lauderdale for renters between the ages of 20 and 24.
This surcharge is applied in addition to any additional driver fee and is paid at the counter when you pick up the vehicle. The minimum age to hire from Thrifty in Fort Lauderdale without a surcharge is 25. Drivers under 20 are generally not eligible to hire.
- Drivers aged 20 to 24 are subject to the underage fee at the Fort Lauderdale Thrifty location.
- The exact daily amount varies by location; contact the Fort Lauderdale counter directly to confirm the current rate before your trip.
- Certain vehicle classes (such as full-size SUVs, premium, luxury, and convertibles) are typically restricted to renters aged 25 and over, regardless of the surcharge.
If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, as this exception is available on select Avis and Budget rates but does not apply to Thrifty hires in Fort Lauderdale.
How much is the security deposit for a Thrifty hire in Fort Lauderdale?
When you pick up your Thrifty vehicle in Fort Lauderdale, a temporary authorisation hold will be placed on your credit card. This is not a charge; it reduces your available credit until the hire concludes and your bank releases the hold.
For standard car classes at U.S. locations, typical holds range from approximately US$300 to US$400, though the exact amount at the Fort Lauderdale Thrifty counter depends on the vehicle class, hire duration, and the desk's current policy. Premium or speciality vehicles may carry a higher hold.
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted for the deposit.
- Debit cards, prepaid cards, and virtual card numbers are not accepted for the authorisation hold at Fort Lauderdale.
- Bring a backup credit card in case your primary card is declined.
After you return the vehicle, Thrifty releases the hold, but your bank controls when the funds reappear in your available balance. This can take up to 15 working days. If you are travelling internationally, notify your bank before arriving in Fort Lauderdale to prevent fraud blocks on the authorisation.
Does Thrifty in Fort Lauderdale accept debit cards?
Yes, Thrifty accepts debit cards at its Fort Lauderdale corporate locations for payment of the hire itself, but a major credit card is still required for the authorisation hold.
This is an important distinction: even if you pay for the hire with a debit card, you must present a physical major credit card in the main driver's name with the driver's name printed on the card to cover the deposit authorisation at the Fort Lauderdale Thrifty counter. Prepaid cards and virtual card numbers are not accepted for the hold.
- Ensure the credit card has sufficient available credit to cover the hold (typically US$300 to US$400 for standard vehicles).
- The card must be in the main driver's name and presented physically at the counter.
- Notify your bank of your travel to Fort Lauderdale to avoid fraud blocks on the authorisation.
If your credit card is declined at the Fort Lauderdale Thrifty counter, you may use a second credit card in your own name. A card belonging to another person is not accepted, even if that person is present.
Do I need an International Driving Permit (IDP) for a Thrifty hire in Fort Lauderdale?
An IDP is not always mandatory for a Thrifty hire in Fort Lauderdale, but it is strongly recommended in certain situations.
If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required alongside your original licence. Without it, the Fort Lauderdale Thrifty counter may refuse to complete the hire.
If your licence is in English or uses the Latin alphabet, an IDP is not mandatory, though carrying one is still a good precaution.
- The IDP is a translation booklet only; it is not a standalone licence and must always be presented together with your original driver's licence.
- Obtain your IDP in your home country before travelling to Fort Lauderdale, as it cannot be issued abroad.
- U.S. organisations such as AAA do not issue IDPs to holders of non-U.S. licences.
All documents presented at the Fort Lauderdale Thrifty counter must be physical originals. Digital versions are not accepted. If you are unsure whether your licence qualifies, obtain an IDP before your trip to avoid any issues at pickup.
What travel assistance is included with a Thrifty booking in Fort Lauderdale?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Thrifty hire in Fort Lauderdale.
If you experience a medical emergency, a road accident, or another covered incident while driving in the Fort Lauderdale area or on Florida highways, this assistance can help you access medical care, legal support, and other services.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers per event.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24/7, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance cover on their Thrifty Fort Lauderdale hire. Always review your booking confirmation for the exact terms and coverage limits that apply to your itinerary.
How does the fuel policy work for Thrifty hires in Fort Lauderdale?
Thrifty applies a Full-to-Full fuel policy at its Fort Lauderdale locations. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Fort Lauderdale counter.
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.
If you return the vehicle below the recorded starting level, Thrifty in Fort Lauderdale may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
The Thrifty counter in Fort Lauderdale may also offer a prepaid fuel option at pickup. If you accept it, the Full-to-Full rule is replaced and any unused fuel is generally non-refundable, so only choose this option if you expect to return the tank less than full.
How do I add an additional driver to my Thrifty hire in Fort Lauderdale?
Yes, you can add an additional driver to your Thrifty hire in Fort Lauderdale, but it must be done at the counter during pickup.
The additional driver must be physically present at the Fort Lauderdale Thrifty counter to show their valid driver's licence and sign the hire agreement. They cannot be added remotely by phone or email.
- The additional driver must meet Thrifty's minimum age requirement. Drivers aged 20 to 24 may be subject to an underage surcharge in addition to the additional driver fee.
- If the additional driver's licence uses a non-Latin alphabet, they must also present an IDP.
- The additional driver fee for Thrifty in Fort Lauderdale is approximately US$13.50 per hire day, with a maximum charge of US$189, plus applicable taxes.
Check your Hola Car Rentals booking confirmation before arriving at the Fort Lauderdale Thrifty counter. If your rate includes an additional driver free of charge, the fee is waived for the first extra driver. If it is not included, the daily fee applies and is paid at the counter. Only drivers listed on the hire agreement are covered by the vehicle's protections, so never allow an unlisted person to drive your Fort Lauderdale Thrifty hire.
What insurance cover do I need for a Thrifty hire in Fort Lauderdale?
When hiring from Thrifty in Fort Lauderdale, two main types of cover are worth considering: damage protection for the vehicle and liability protection for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Thrifty vehicle is damaged or stolen during your Fort Lauderdale hire. A deductible may still apply unless your confirmation explicitly states zero excess. CDW and LDW do not cover damage you cause to other vehicles or injuries to other people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Fort Lauderdale and the surrounding area. Florida does not require hire companies to include state-minimum liability in all cases, so confirming this cover is in your hire agreement is important.
- Check your Hola Car Rentals confirmation to see which protections are already included in your rate.
- At the Fort Lauderdale Thrifty counter, review the hire agreement carefully before signing to confirm cover levels and any deductibles.
- CDW and LDW do not cover tyres, the undercarriage, or prohibited use such as off-road driving.
Only drivers listed on the Thrifty hire agreement in Fort Lauderdale are covered by these protections.
What happens if I return my Thrifty car late in Fort Lauderdale?
If you return your Thrifty vehicle after the scheduled return time in Fort Lauderdale, additional charges may apply once the grace period has passed.
Thrifty typically allows a grace period of up to 30 minutes beyond the agreed return time. If you exceed this window, you may be charged for extra hours or an additional full day on top of your original hire rate, plus any applicable taxes.
- If you return the vehicle more than 24 hours after the scheduled time, the hire rate for the entire period may be recalculated at a higher walk-up rate.
- Late fees are separate from and in addition to any extra time charges.
If you know you will be late returning your Thrifty hire in Fort Lauderdale, contact the counter as early as possible to discuss an extension. Extending the hire in advance is usually more cost-effective than incurring late return charges after the event. You can also request an extension through your Hola Car Rentals booking if the hire is still active.
For after-hours returns at the Fort Lauderdale Thrifty location, follow the key-drop instructions provided in your hire agreement and take photos of the vehicle's condition and fuel gauge before leaving the lot.
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