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Frequently Asked Questions
What does my SUV hire in Mississippi through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Mississippi, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Mississippi.
Will I face unexpected charges when I hire an SUV in Mississippi through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Mississippi are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Mississippi charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when renting an SUV in Mississippi?
No, Mississippi has no toll roads, so renting an SUV in Mississippi means you will not encounter any toll charges, toll transponders, or toll-related fees anywhere in the state.
There are no cashless toll systems, no congestion charges, and no city-centre driving fees operating in Mississippi. Toll programmes offered by rental companies, such as unlimited daily toll passes, are simply not relevant here.
If you plan to drive your Mississippi SUV rental into neighbouring states that do have tolls, those charges would apply in those states. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your rental period. To claim, email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
Where do I pick up my SUV rental at Jackson-Evers International Airport in Mississippi?
At Jackson-Evers International Airport (JAN) in Mississippi, SUV hire counters are located across from baggage claim. After collecting your luggage, proceed to the Rental Car Facility on the first floor, which is directly across from the baggage claim area.
Several major brands offer SUV hires at this Mississippi airport, including Budget, Enterprise, Alamo, Hertz, Thrifty, and Dollar. Counter hours vary by brand:
- Budget: Sunday 7:00 AM to 11:30 PM; Monday through Saturday 6:00 AM to 11:30 PM (Monday to Friday) and 7:00 AM to 11:30 PM (Saturday)
- Enterprise: Monday through Saturday 7:00 AM to 11:59 PM
At Gulfport-Biloxi International Airport (GPT), Avis is among the brands offering SUV hires in Mississippi. Always confirm your specific brand on your booking confirmation before arriving, as counter locations and hours can vary.
What documents do I need to pick up an SUV rental in Mississippi?
To pick up an SUV hire in Mississippi, you must present the following documents at the counter:
- A valid, original driver’s licence (physical, not digital) that has not expired and will not expire before your return date
- A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not mandatory for your Mississippi SUV hire.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter.
What is the minimum age to rent an SUV in Mississippi?
The minimum age to rent an SUV in Mississippi is 21 years old, though drivers under 25 will be subject to a daily young-renter surcharge at the counter.
Drivers aged 25 and older rent without any age-related surcharge. For drivers aged 21 to 24, the surcharge amounts vary by brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Additionally, certain SUV classes in Mississippi, such as full-size SUVs, premium SUVs, and luxury vehicles, are typically restricted to renters aged 25 and older. Compact and intermediate SUV categories are generally available to renters aged 21 to 24.
If you are between 21 and 24 and from Latin America or the Caribbean, some Avis and Budget rates may waive the underage fee. Check your booking confirmation to see if this waiver applies to your Mississippi SUV reservation.
How does the Tolls Cashback benefit work for an SUV rental in Mississippi?
Mississippi has no toll roads, so your SUV hire within Mississippi will not generate any toll charges. However, if your Mississippi SUV hire takes you into neighbouring states that do have tolls, the Tolls Cashback benefit included with your booking still applies.
Tolls Cashback reimburses you up to 5% of your total booking value for tolls paid during your rental period. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim your cashback after returning your Mississippi SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What credit card do I need to pick up an SUV rental in Mississippi?
Yes, a major credit card is required to pick up an SUV hire in Mississippi. The card must be a physical card, in the main driver’s name, with the driver’s name printed on it.
At pickup, the rental company will place a temporary authorisation hold on your card, typically around US$300 to US$400 for standard vehicles in the United States. For premium or full-size SUV classes in Mississippi, the hold may be higher. This is not a charge; it is a temporary reduction in your available credit that is released after you return the vehicle.
- Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit
- The card must belong to the main driver, not a travel companion
Even if you prepaid your Mississippi SUV booking online, you must still present a physical credit card at the counter for the hold. Bringing a backup credit card is recommended in case your primary card is declined.
Can I pick up my SUV rental earlier than scheduled in Mississippi?
Yes, you can often pick up your SUV hire in Mississippi earlier than the scheduled time, but availability is not guaranteed and you should contact the rental counter in advance to confirm.
Keep in mind that SUV hire rates in Mississippi are based on a 24-hour clock starting from your actual pickup time. If you pick up your SUV at 9:00 AM instead of noon, your rental period begins at 9:00 AM, meaning you must return by 9:00 AM on your return day to avoid being charged for an extra day.
Most Mississippi hire counters at Jackson-Evers International Airport (JAN) open as early as 6:00 AM on weekdays, so early morning arrivals can generally be accommodated during staffed hours. If your arrival falls outside counter hours, after-hours pickup may not be available, so confirming with the specific brand ahead of time is important.
What insurance coverage do I need for an SUV rental in Mississippi?
When renting an SUV in Mississippi, two main types of coverages are worth considering: damage protection for the vehicle itself and liability protection for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Mississippi SUV hire is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your SUV in Mississippi. Not all U.S. states require rental companies to include minimum liability cover, so confirming whether this is included in your rate is important.
- CDW/LDW covers the rental SUV itself, subject to exclusions such as tyres, undercarriage, and unauthorised use
- LIS/ALI/SLI covers damage or injury to third parties
- Personal Accident Insurance (PAI) and Personal Effects Cover (PEC) are separate optional add-ons
Review your booking confirmation to see which coverages are already included in your Mississippi SUV rate before accepting additional products at the counter.
What is the fuel policy for an SUV rental in Mississippi?
SUV hires in Mississippi follow a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer as a precaution.
When returning your Mississippi SUV, refuel within approximately 10 miles or 15 kilometres of the return location so the tank does not drop below full before you arrive. Keep your fuel receipt showing the date, time, and station address.
- If you return the SUV below the recorded level, the rental company may charge for the fuel shortfall at their own rate, which is typically higher than retail pump prices, plus a refuelling service fee
- If the SUV was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level
- Wrong fuel type incidents are not covered by the fuel policy and may generate additional charges
For after-hours returns at Mississippi locations, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I return my Mississippi SUV rental to a different city as a one-way rental?
Yes, one-way SUV hires in Mississippi are possible, but a drop-off fee may apply depending on the route and hire brand.
For example, returning an SUV rented at Jackson-Evers International Airport (JAN) to Gulfport-Biloxi International Airport (GPT), or to a city in another state, will typically trigger a one-way drop-off fee. The amount varies by brand, distance, vehicle class, and season. Large SUV categories often carry higher repositioning fees than compact or intermediate SUVs.
The drop-off fee is always shown during the booking process under the section listing charges due at the destination. It cannot be prepaid and is paid directly to the rental company at pickup or return.
- Check your booking confirmation for a line labelled Drop-Off Fee under the amounts due at destination
- Cross-border one-way hires, such as Mississippi to another state, may be permitted but typically carry higher fees
- Changing your return location after booking may reprice the entire reservation
If a drop-off fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support after the hire.
What airport fees and taxes are added to an SUV hire at Jackson-Evers Airport in Mississippi?
When picking up an SUV hire at Jackson-Evers International Airport (JAN) in Mississippi, several fees and taxes are added on top of the base rate. These are standard charges at Mississippi airport locations and are not unique to any one brand.
- Mississippi state sales tax of 5%, plus local options such as approximately 7% in Jackson and Hinds County
- Airport concession recovery fee, typically 5% to 10% of the hire rate, charged by the airport authority
- Customer Facility Charge (CFC), approximately US$4.50 per day, capped at a set amount, which funds the rental car facility
- Vehicle licence recovery fee, typically US$2 to US$5 per day
Off-airport SUV hire locations in Mississippi, such as downtown Jackson branches, generally avoid the airport concession fee and CFC, which can reduce the daily cost by roughly US$10 to US$20 compared to picking up at JAN. However, you would need transport from the airport to the off-airport location.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Mississippi pickup counter.
Can I add an additional driver to my SUV hire in Mississippi?
Yes, you can add an additional driver to your SUV hire in Mississippi, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
Check your booking confirmation for the phrase Additional driver free of charge. If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees apply at Mississippi hire counters:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the Mississippi pickup counter with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV hire protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover.
For Avis, Budget, and Payless in Mississippi, additional drivers must generally be at least 25 years old at pickup.
Does my Mississippi SUV hire include travel assistance if something goes wrong on the road?
Yes, most bookings include Travel Assistance provided through Terrawind Global Protection, which can be valuable if something goes wrong during your Mississippi SUV hire, particularly on rural highways or remote stretches of road away from major cities.
Coverage typically includes:
- Medical assistance for accidents and non-pre-existing illnesses, covering up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.
To reach assistance 24 hours a day during your Mississippi SUV hire, call the Terrawind line at +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
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