SUV Hire
in Houston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Houston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Houston.

No. With Hola Car Rentals, all costs and charges for your booking in Houston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Houston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Houston IAH to pick up your SUV hire, follow the Ground Transportation signs from baggage claim to the rental car shuttle stops outside arrivals. The exact door depends on your terminal:

• Terminal A: south side, Door A-115
• Terminal C: south side, Door C-105 or C-106
• Terminal E: Level 2 Departures, Door E-203, or west side Door E-101

Look for the blue and white buses marked Rental Car Shuttle. Shuttles run every 5 minutes from 7:00 am to 11:00 pm and every 10 minutes overnight. They loop through the terminals before heading to the off-airport consolidated Rental Car Centre, approximately five minutes away.

If you are arriving on an international flight into Terminal D, proceed through customs to the Terminal E arrivals hall, then follow the same shuttle signs.

Allow 25 to 45 minutes from deplaning to driving away in your Houston SUV under normal conditions, and up to 75 minutes during peak hours or after international arrivals.

Houston has an extensive cashless toll network managed primarily by the Harris County Toll Road Authority (HCTRA) using the EZ TAG system. Nearly all toll roads use overhead gantries that read transponders or photograph licence plates, so cash booths are rare or nonexistent.

When you pick up your Houston SUV hire, you typically have two options at the counter:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during your hire
• Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees after the hire ends, sometimes weeks later

Estimated daily toll costs in Houston range from approximately US$5 to US$20 depending on which routes you drive. If you plan to use Houston freeways and beltways regularly in your SUV, the unlimited package often offers better value.

You can also opt out at pickup and pay tolls manually through the toll agency's website where available, but inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Texas has no congestion charges or emissions zones, so the only road fees you need to plan for are standard tolls.

To collect your SUV hire in Houston, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence
• A major credit card with your name printed on the card, in the main driver’s name, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Houston SUV hire counter. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, all Hola Car Rentals rates include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Houston SUV hire.

Given that Houston's HCTRA toll network is cashless and widely used, toll costs can add up quickly, especially if you drive the Sam Houston Tollway, Beltway 8, or other major toll corridors in your SUV. The cashback benefit helps offset those costs.

To claim your refund:

• Email [email protected] within 30 days of returning your Houston SUV
• Include your Hola Car Rentals reservation confirmation, a copy of the signed hire agreement, and a receipt or statement showing the toll charges paid
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts or hire invoice handy.

When you pick up your SUV hire in Houston, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, but SUV and premium vehicle classes can carry higher holds depending on the brand, location, and season.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days after the hire concludes.

A few important points to keep in mind for your Houston SUV pickup:

• Only a physical, major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Make sure your card has enough available credit to cover both the hold and any expected charges.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on the in-person authorisation.

Yes, age restrictions apply to SUV hires in Houston. The minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the counter, and most full-size and premium SUV categories are restricted to drivers 25 and older.

Typical young-renter daily fees in Houston vary by partner:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

If you are 21 to 24 and looking to hire an SUV in Houston, compact SUV and intermediate SUV categories are generally the only SUV classes available to younger drivers. Full-size, premium, and large SUV classes typically require the driver to be at least 25.

Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis or Budget rates. Check your booking confirmation to see if this waiver is included.

When hiring an SUV in Houston, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself, including collision, theft, and vandalism. A deductible may still apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving your Houston SUV. Not all U.S. states require hire companies to include minimum liability cover, so it is worth confirming whether your rate includes it or whether you need to add it at the counter.

A few things to check before pickup:

• Review your booking confirmation to see which covers are already included in your rate
• Confirm the deductible or excess amount for CDW or LDW on the hire agreement
• Verify that all drivers listed on the agreement are covered
• Report any incident immediately to the hire partner using the number on your confirmation

CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings, which are common exclusions worth noting for SUV hires in Houston.

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this benefit applies to your Houston SUV hire as well. However, this cover is available only to customers who are not residents of the United Kingdom or Canada.

If you are driving your SUV on Houston's beltways or motorways and experience a medical emergency, the travel assistance benefit typically covers:

• Medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the SUV itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Pre-existing medical conditions are also excluded. Always check your booking confirmation for the exact terms and coverage limits that apply to your Houston SUV hire.

Yes, you can add an additional driver to your SUV hire in Houston, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Check your booking confirmation for the line Additional driver free of charge to see whether your Houston SUV rate already includes one extra driver. If it is not included, typical daily fees are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the Houston pickup counter with a valid driver’s licence and must sign the hire agreement. If their licence uses a non-Latin alphabet, they will also need an International Driving Permit. Anyone who drives the SUV without being listed on the agreement is not covered by CDW, LDW, or liability protections.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Houston.

SUV hires in Houston follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Houston Rental Car Centre.

When returning your Houston SUV, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof in case a dispute arises.

If you return the SUV below the recorded starting level, the hire partner may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee on top of the fuel cost

For after-hours returns at the Houston Rental Car Centre, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, one-way SUV hires from Houston to another city are generally possible, but a drop-off fee may apply depending on the route, hire partner, and vehicle class.

The drop-off fee is a one-time charge set by the hire partner to reposition the SUV between locations. It is route-specific and varies by distance, season, and vehicle class. Large SUVs can carry higher repositioning fees than smaller vehicle categories.

During the booking process, the drop-off fee will appear under the To pay at destination section on the rate details page if it applies to your Houston SUV route. If no fee is shown, the route does not carry one.

A few things to bear in mind:

• The drop-off fee cannot be prepaid and is paid at the counter
• Changing your return location after booking may reprice the hire and recalculate the fee
• Cross-border one-way trips, such as Houston to Mexico, may be restricted or require special authorisation depending on the partner

If the counter charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

To return your SUV hire at Houston George Bush Intercontinental Airport (IAH), drive to the consolidated Rental Car Centre and follow the signs for your specific hire brand's return area. An agent will meet you at the return lane to collect the keys and close the contract.

After dropping off the SUV, take a separate shuttle back to your terminal. Shuttles run every 5 minutes during the day and every 10 to 15 minutes overnight, with separate buses serving Terminal A and B, Terminal C and D, and Terminal E. Allow extra time if you have an early flight.

Before returning your Houston SUV:

• Refuel within approximately 10 miles of the Rental Car Centre to comply with the Full-to-Full fuel policy
• Keep your fuel receipt as proof of a full tank
• Remove all personal belongings and any toll receipts or documents
• Take photos of the SUV's condition at return in case any damage dispute arises later

If you are returning outside staffed hours, follow the key-drop instructions provided by your hire partner on the hire agreement. Note that liability for the SUV may continue until the partner formally checks it in.

Yes, hiring an SUV at Houston's airports involves several local taxes and fees on top of the base rate. These charges are standard for airport hires in Texas and can add a significant amount to the total cost.

Common fees you may see on your Houston SUV hire agreement include:

• Airport concession recovery fee: typically up to 10 to 12% of the base rate, charged by the airport for operating on airport property
• Customer facility charge: approximately US$4.50 to US$5.50 per hire day, covering the cost of the consolidated Rental Car Centre
• Texas state hire tax: approximately 9% of the base rate
• Vehicle licence recovery fee: approximately US$2 per day

In total, airport surcharges and taxes can add 20 to 30% to the base price of your Houston SUV hire. If your booking confirmation shows Taxes and Fees: Included, these items should be covered and you should not be billed again at the counter. If you are charged for something that was listed as included, the No Extra Charges© guarantee may apply.

Hiring from an off-airport location near Houston can reduce some of these fees, though you will need to arrange your own transport to and from the pickup point.