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Frequently Asked Questions
What does my SUV hire in Allentown through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges when I hire an SUV in Allentown through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Lehigh Valley International Airport in Allentown?
Your SUV hire counter at Lehigh Valley International Airport (ABE) in Allentown is located inside the terminal, in the baggage reclaim area. Budget and Avis both operate counters at 3311 Airport Rd, Allentown, PA 18109, directly inside the terminal. Enterprise has a nearby off-airport site at 1115 Airport Rd, Allentown, PA 18109.
There is no shuttle or consolidated rental car centre at ABE. Once you collect your bags, walk to the counter, complete your paperwork, and a staff member will escort you to your SUV in the lot just outside. The full process from baggage reclaim to driving away typically takes 20 to 45 minutes.
Counter hours vary by brand. Budget is open Sunday 9 AM to midnight, Monday through Friday 8 AM to midnight, and Saturday 9 AM to 6 PM. Avis keeps similar hours, with 24-hour drop-off available. If you are picking up an SUV at a city centre location such as Enterprise at 1713 Lehigh St, Allentown, hours are generally Monday through Friday 8 AM to 6 PM and weekends 9 AM to 1 PM, with after-hours key drop for returns.
What documents do I need to pick up an SUV hire in Allentown?
To collect your SUV hire in Allentown, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone are not accepted at the Allentown counter. Some brands, such as Enterprise, may also require evidence of your own auto insurance policy for premium or luxury SUV classes, so check your confirmation carefully before arriving.
Is a credit card required to hire an SUV in Allentown?
Yes, a major credit card is required to hire an SUV in Allentown. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.
The credit card is used to place a temporary authorisation hold, not a charge, on your available credit. For standard vehicles in the United Kingdom, this hold is typically GBP 300 to GBP 400, though it can be higher for larger or premium SUV classes. The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.
- Debit cards are not accepted for the security deposit
- Prepaid or virtual cards are not accepted
- Someone else’s card cannot be used, even with permission
It is advisable to bring a backup credit card in your own name in case your primary card is declined. If you prepaid your SUV hire online, you are still required to present a physical credit card at the Allentown counter for the hold.
How do Pennsylvania Turnpike tolls work when hiring an SUV in Allentown?
When you hire an SUV in Allentown and drive on the Pennsylvania Turnpike or other toll roads in the state, all tolling is cashless. There are no cash booths. Tolls are recorded by overhead gantries using either a transponder in the vehicle or a plate-based billing system.
Typical 2026 toll rates for a standard passenger vehicle on the Pennsylvania Turnpike are approximately US$1.94 per segment with E-ZPass or US$3.88 with Toll By Plate. A 50-mile trip costs roughly US$4.78 with E-ZPass. Longer routes, such as Philadelphia to Harrisburg, can total US$8 to US$12 or more without E-ZPass.
At the Allentown counter, you will be offered a hire toll programme. Your options are generally:
- An unlimited daily toll package, typically US$11 to US$25 per day, covering all tolls during the hire
- Pay-per-use, where actual tolls plus administrative fees are charged to your card after the hire, often at higher Toll By Plate rates
If you decline the hire programme and drive a toll road, the hire company bills your card later, sometimes weeks after you return the SUV, plus processing fees. Pennsylvania has no congestion charges or urban emissions zones, so tolls only apply to specific roads and bridges.
Can I get a Tolls Cashback refund on my SUV hire in Allentown?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in Allentown.
This is especially useful if you drive the Pennsylvania Turnpike or other cashless toll roads in the region, where tolls can add up quickly, particularly on longer routes towards Philadelphia or Harrisburg.
To claim your cashback after returning your SUV in Allentown:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Are there parking restrictions for an SUV hire on Allentown's residential streets?
Yes, Allentown has notable parking restrictions that can affect SUV hires, particularly in residential neighbourhoods. The city’s street grid predates modern vehicles, with most streets only 36 feet wide. Of that width, only 8 feet is allocated for parking, leaving very little room for larger vehicles.
Allentown prohibits parking trucks, truck campers, oversized vehicles, trailers, buses, dual-wheel motor homes, and similar large vehicles on most residential streets. Violations can result in fines of GBP 100 to GBP 150 plus immediate towing if the vehicle is considered a hazard.
Depending on its size and class, your SUV hire may be considered oversized in certain residential districts. If you need to unload a large SUV in a residential area, a 24-hour permit from the Allentown Parking Authority may be required.
Additional driving rules to be aware of in Allentown with an SUV hire include:
- Vehicles cannot enter an intersection or crosswalk unless there is sufficient space on the other side, which can catch drivers of longer SUVs off guard in the tight street grid
- During declared snow emergencies, snow tyres or chains may be required on all vehicles including SUVs
- Ice and snow must be cleared from the bonnet, boot, and roof of your SUV within 24 hours under Pennsylvania state law
What is the minimum age to hire an SUV in Allentown?
The minimum age to hire an SUV in Allentown without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire in Pennsylvania but will be charged a daily underage fee that varies by hire brand.
Typical underage surcharges at Allentown partner brands are:
- Avis, Budget, and Payless: GBP 13 per hire day plus taxes, capped at GBP 65 plus taxes
- Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
- Alamo, National, and Enterprise: GBP 15 per day plus taxes
Drivers under 25 are also restricted from hiring certain SUV classes. Premium, full-size, and luxury SUV categories are generally reserved for drivers aged 25 and older. Compact and intermediate SUV classes are typically available to younger drivers.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean hiring through Avis or Budget. If the underage fee waiver is explicitly shown on your booking confirmation, the surcharge may be waived for eligible compact and intermediate SUV categories. Drivers under 21 cannot hire an SUV in Allentown.
How do I add an additional driver to my SUV hire in Allentown?
Yes, you can add an additional driver to your SUV hire in Allentown, either at no cost if your booking includes a free additional driver, or by paying a daily fee at the counter if it is not included.
The additional driver must be present at the Allentown pickup counter with a valid driver’s licence and any required identification. They must sign the hire agreement. If they are not listed on the contract and drive the SUV, insurance protections such as Collision Damage Waiver (CDW) and liability coverage may be void.
If the additional driver fee is not included in your rate, typical costs at Allentown partner brands are:
- Avis, Budget, and Payless: GBP 13 per day plus taxes, capped at GBP 65 plus taxes
- Hertz, Thrifty, and Dollar: GBP 13.50 per day plus taxes, capped at GBP 189 plus taxes
- Alamo, National, and Enterprise: GBP 15 per day plus taxes
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Check your booking confirmation before arriving at the Allentown counter to confirm whether an additional driver is already included in your SUV hire rate.
What travel assistance is included with my SUV hire in Allentown?
Most bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if an incident occurs during your SUV hire in Allentown or while driving on Pennsylvania highways and turnpikes.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover is designed for situations such as a medical emergency or accident while driving your SUV hire in Allentown or on surrounding roads. It does not cover damage to the hire vehicle itself (that is handled by Collision Damage Waiver / Loss Damage Waiver) or third-party liability to others (covered by Liability Insurance Supplementary).
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance cover.
What insurance cover is included with an SUV hire in Allentown?
The insurance cover included with your SUV hire in Allentown depends on the rate plan you selected at booking. Most rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover:
- Damage or injury you cause to other people or their property (third-party liability)
- Your own personal injuries
- Tires, wheels, undercarriage, or roof damage in most cases
- Incidents involving prohibited use such as off-road driving or driving under the influence
For third-party liability protection while driving your SUV hire in Allentown, you may need to add Liability Insurance Supplementary (LIS/SLI). Some UK states require hire companies to include state-minimum liability, but this is not universal. Adding LIS up to GBP 300,000 is strongly recommended.
Some Allentown partner brands, such as Enterprise, may require you to show proof of your own transferable auto insurance policy when hiring premium or luxury SUV classes. Check your confirmation and the hire agreement at the counter to confirm exactly what is included before you drive away.
How does the fuel policy work for an SUV hire in Allentown?
Your SUV hire in Allentown uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs with your Allentown SUV hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location, whether that is Lehigh Valley International Airport or a city centre branch
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.
For after-hours returns at Allentown locations such as the Budget or Avis counters at ABE, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. City centre locations like Enterprise on Lehigh St use a key drop box for after-hours returns, and you remain responsible for the vehicle until the branch opens and checks it in.
Can I pick up my SUV hire in Allentown and return it to a different city?
Yes, one-way SUV hires are possible from Allentown, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.
One-way fee patterns to expect for an Allentown SUV hire include:
- Returning to another airport or city in the same region: a drop-off fee typically applies and varies by distance and SUV class
- Returning to a different state or across the country: a drop-off fee almost always applies and can be significant for larger SUV categories
- Cross-border returns (for example, returning to Canada): often restricted or subject to high fees depending on the partner brand
The drop-off fee for your Allentown SUV hire will be shown during the booking process under the section labelled as charges due at the destination. It is not included in All Inclusive or All Inclusive+ rates and cannot be prepaid.
If the counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee may apply if the fee was not previously disclosed.
How does after-hours SUV return work at Allentown hire locations?
Yes, after-hours returns are available for SUV hires at Allentown's main hire locations, but the process differs between the airport and city centre branches.
At Lehigh Valley International Airport (ABE), Budget and Avis both support 24-hour drop-off at 3311 Airport Rd. For Budget, enrolled members can record mileage and fuel and drop keys in the return box without visiting the counter. Avis operates similarly with a 24-hour drop-off facility.
For city centre Allentown locations such as Enterprise at 1713 Lehigh St, after-hours returns are handled via a key drop box. The process is:
- Park the SUV in the designated return area and lock the doors
- Place the keys in the drop box
- Keep a photo of the fuel gauge showing the level at return
- Retain your final fuel receipt from a nearby station
Important: when you use a key drop box for your Allentown SUV hire, you remain responsible for the vehicle until the branch opens and formally checks it in. Any damage discovered at check-in may still be attributed to you. Refuel before dropping off, as the Full-to-Full policy applies regardless of return time.
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