National Car Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The nearest confirmed National car hire location to Windsor, Connecticut is at Bradley International Airport (BDL), located at 180 Schoephoester Rd, Windsor Locks, CT 06096, just a short drive from Windsor. The National counter at BDL operates from 4:00 AM to 11:59 PM daily, making it accessible for early morning arrivals and late-night flights.

Windsor Locks is immediately adjacent to Windsor, so collecting your National hire car at BDL is the most practical option for most visitors. There is no separately confirmed standalone National counter within Windsor city limits based on available information.

When you arrive at Bradley International Airport, follow the car hire signs inside the terminal to locate the National desk. Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name for the authorisation hold.

To pick up your National hire car in the Windsor area, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Windsor or anywhere else. Debit and prepaid cards are not accepted for the authorisation hold.

No, Connecticut does not operate any state toll roads, so you will not encounter toll plazas while driving your National hire car within Windsor or anywhere else in Connecticut itself.

However, tolls become relevant as soon as you cross into neighbouring states. Common toll situations for drivers based in Windsor include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and various tunnels and bridges all use cashless E-ZPass billing
• Massachusetts: the Massachusetts Turnpike (I-90) is a fully cashless toll road using E-ZPass
• Rhode Island: portions of I-95 carry tolls for commercial vehicles

All National hire vehicles come equipped with an electronic toll device. If you drive through a cashless toll road in a neighbouring state, the National toll programme will activate and charge you the toll amount plus a daily administrative fee. You can opt into an unlimited toll package at the counter, typically ranging from GBP 11 to GBP 25 per day, or pay per use. Review the hire agreement carefully before signing.

Yes, all bookings made through Hola Car Rentals, including National hire cars in the Windsor area, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Since Connecticut has no toll roads, this benefit applies when you drive your National hire car into neighbouring states such as New York or Massachusetts, where cashless toll systems like E-ZPass are in use.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Example: if your Windsor booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls crossing into New York, you receive US$18 back. Refunds are issued to the original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

When you drive your National hire car from Windsor, Connecticut into New York or other neighbouring states, you will encounter cashless toll roads that bill electronically. Connecticut itself has no toll roads, but the moment you cross the state line, tolls apply.

National hire vehicles are pre-equipped with an electronic toll device. Here is how billing works:

• If you enrol in the National TollPass programme at pickup, you pay a daily convenience fee of approximately GBP 3.95 to GBP 5.35 per day tolls are used, plus each toll at the standard cash rate, up to a hire maximum
• If you do not enrol and drive through a toll, National receives a violation notice via licence plate photo and charges you the toll at the highest applicable rate plus an administrative fee per day
• An unlimited toll package may also be available at the counter, typically GBP 11 to GBP 25 per day regardless of usage

To avoid surprise charges after your Windsor hire ends, review the toll programme options carefully at the National counter before signing the hire agreement. Toll charges can appear on your card days or even weeks after you return the vehicle.

The minimum age to hire a National car in Windsor, Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee at the National counter.

Key age rules to know for your Windsor hire:

• Drivers 25 and older: no age surcharge applies
• Drivers 21 to 24: a young-driver surcharge applies, charged daily at the National counter. For Alamo, National, and Enterprise the fee is GBP 15 per day plus applicable taxes
• Drivers under 21: not eligible to hire with National in Connecticut

Additionally, certain vehicle classes are restricted to drivers aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories. If you are under 25, choose economy, compact, or intermediate vehicle classes when booking your Windsor hire.

Bring a valid driver’s licence and a major credit card in your name to the National counter. The young-driver fee is paid at the counter and cannot be prepaid online.

When you pick up your National hire car in the Windsor area, the counter will place a temporary authorisation hold on your major credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicle classes at National locations in the United States, including the Windsor area, typical holds range from approximately GBP 300 to GBP 400. Premium or speciality vehicles may carry higher holds.

Important things to know about the deposit:

• The card must be a major credit card with the driver’s name printed on it, presented physically at the counter
• Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
• The hold is released after you return the vehicle, but your bank controls when the funds become available again, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined

Notify your bank before travelling to Windsor to prevent fraud blocks on an in-person authorisation from a hire company.

Yes, you can add an additional driver to your National hire in Windsor, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the National counter in Windsor:

• The additional driver must be present at pickup and show a valid driver’s licence
• They must meet the minimum age requirements (25 without surcharge, or 21 to 24 with a young-driver fee)
• If their licence is not in English and does not use a Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle, as this can void your cover entirely.

Most bookings made through Hola Car Rentals, including National hire cars in Windsor, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in the Windsor area or on a road trip through Connecticut and neighbouring states.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Check your booking confirmation for the exact terms and coverage limits that apply to your Windsor hire.

National hire cars in Windsor follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel experience:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location, whether that is the National counter at Bradley International Airport or another drop-off point near Windsor
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a service fee. Returning the tank full is always the most cost-effective option for your Windsor hire.

Yes, one-way hires are possible with National, allowing you to pick up in the Windsor area and return the vehicle at a different location. However, a drop-off fee may apply depending on the route.

How one-way fees work for National hires:

• Same-city airport to downtown or vice versa: often no drop-off fee
• Windsor area to another Connecticut city or nearby state: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country routes: fees are usually higher and some routes may not be permitted

The drop-off fee, if applicable, will be shown during the booking process under the section labelled as amounts due at the destination. It cannot be prepaid and is paid at the National counter at pickup.

Cross-border one-way hires, such as driving from Windsor into Canada, are subject to specific partner rules and may require prior authorisation. Always check your booking confirmation for territory restrictions before driving across state or National borders in your National hire.

When picking up your National hire in Windsor, you will have the option to add or confirm insurance coverages at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in protection.

Main coverage types available:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle itself, subject to any deductible shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Windsor or on trips to neighbouring states like New York or Massachusetts
• Personal Accident Insurance (PAI): covers injuries to you and your passengers
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle

CDW and LDW do not cover third-party liability, and LIS does not cover damage to the hire vehicle itself. These are separate protections. Some U.S. states require a minimum level of liability cover, but not all do. Review your booking confirmation to confirm which coverages are already included in your Windsor National hire rate before accepting add-ons at the counter.

The National car hire counter at Bradley International Airport (BDL), the primary pickup location serving Windsor, operates from 4:00 AM to 11:59 PM daily. This wide window accommodates most flight arrivals into the Windsor area.

If your flight is delayed or you arrive outside counter hours, here is what to expect:

• National will hold your reservation for up to 24 hours from the original scheduled pickup time, so a short delay will not cancel your booking
• If your delay is less than 24 hours, proceed to the National counter at BDL as soon as you arrive during operating hours
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible to explore options

For after-hours vehicle returns at the Windsor area National location, check your hire agreement for specific key drop instructions. Always take photos of the vehicle condition and fuel gauge before leaving the car at an after-hours drop point. Keep all paperwork until the hire is officially closed and your deposit hold is released.