VERIFIED REVIEWS
About hiring a car with National in South Bend
Frequently Asked Questions
What does my Hola Car Rentals booking with National in South Bend include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Bend, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Bend.
Will I face unexpected charges at the National counter in South Bend when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Bend are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Bend charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car hire counter at South Bend airport?
The National car hire counter at South Bend International Airport (SBN) is located inside the terminal, directly across from baggage claim. No shuttle or separate hire centre is required, making collection straightforward after you collect your bags.
Once you arrive at the National counter in South Bend, present your booking confirmation, driver’s licence, and a major credit card in the main driver’s name to receive your hire agreement and keys. The vehicle lot is nearby, so you can typically be on the road within 15 to 45 minutes of landing, depending on baggage claim wait times and queue length.
National counter hours at South Bend airport are:
- Monday through Friday: 7:00 AM to 11:59 PM
- Saturday and Sunday: 8:00 AM to 11:59 PM
Note that after-hours returns are not available at this National location in South Bend, so plan your drop-off accordingly.
What documents do I need to pick up a National hire car in South Bend?
To pick up your National hire car in South Bend, you must bring the following physical documents, as digital copies are not accepted at the counter:
- A valid, unexpired driver’s licence with a photograph, which must remain valid for the entire hire period
- A major credit card in the main driver’s name, with the driver’s name printed on the card, to cover the authorisation hold
- Your passport or a valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National counter in South Bend. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
Debit cards and prepaid cards are not accepted for the authorisation hold. Bring a backup credit card in case your primary card is declined.
Are there toll roads near South Bend that affect a National hire car?
Yes, toll roads are a real consideration when driving a National hire car in or around South Bend. The main toll route in the area is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana that connects the Chicago area to the Ohio border.
The Indiana Toll Road accepts E-ZPass, I-Pass (Indiana's transponder system), cash at staffed booths, and cashless video tolling via licence plate capture. Your National hire vehicle in South Bend comes pre-equipped for electronic toll processing.
National offers a TollPass programme at South Bend, though availability should be confirmed at the counter, as it is not guaranteed at all locations or licencee-operated sites. If you enrol, you pay a daily convenience fee of approximately US$3.95 per day (capped at US$19.75 per hire), plus the actual toll amounts at the applicable rate.
If you do not enrol in any toll programme, National will bill tolls to your credit card after the hire ends, typically at the higher video or cash rate, plus administrative processing fees. These charges can appear weeks after your return.
To avoid surprises, confirm TollPass availability when you pick up your National car in South Bend and ask the agent to clarify the billing process for the Indiana Toll Road.
Can I get a cashback refund on tolls paid with my National hire in South Bend?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in South Bend.
This benefit is especially useful if you drive the Indiana Toll Road (I-90) or cross any of the river bridges near South Bend, where tolls can add up over a multi-day hire.
To claim your cashback after returning your National car in South Bend:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from National, and a toll receipt or statement showing charges paid during the hire period
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. Note that this benefit reimburses toll charges only, not administrative fees, fines, or parking costs.
How does the security deposit work for a National hire in South Bend?
When you pick up your National hire car in South Bend, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.
For standard vehicles hired through National in the United States, including South Bend, typical holds range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and the specific location's policy. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at the South Bend National counter:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) in the main driver’s name, with the driver’s name printed on the physical card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover both the hold and any expected charges
After you return your National car in South Bend and the hire agreement closes, the hold is released. Your bank or card issuer controls how quickly it reappears on your available balance, which can take up to 15 working days. Bringing a backup credit card is always recommended.
Can I return my National hire car to a different city from South Bend?
Yes, one-way hires are available through National, allowing you to pick up in South Bend and return the vehicle at a different location. This can be useful if your travel plans take you to Chicago, Indianapolis, or another Indiana city after your time in South Bend.
A drop-off fee may apply depending on the return location, the distance between cities, and the vehicle class selected. This fee is set by National and is route-specific, meaning it varies based on where you are returning the car.
When booking a one-way hire through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. It is not included in the prepaid rate and must be paid at the National counter in South Bend or at the return location.
To avoid surprises:
- Review the booking details page carefully before confirming your reservation
- Check your booking confirmation for any drop-off fee listed under amounts due at pick-up
- Confirm the return location's address and hours with National before your trip
Cross-border one-way hires, such as returning a South Bend National vehicle in Canada, may be restricted or require prior authorisation. Always verify cross-border rules on your hire agreement.
What is the minimum age to hire a National vehicle in South Bend?
The minimum age to hire a National vehicle in South Bend without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.
For National hires in South Bend, the young-driver surcharge is approximately US$15 per day, plus applicable taxes. This fee is paid directly at the counter and is not included in your prepaid rate.
Drivers under 25 hiring in South Bend through National should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for drivers aged 25 and older. Compact, economy, and intermediate vehicles are generally available to younger drivers.
Regardless of age, all drivers at the National counter in South Bend must present:
- A valid, unexpired driver’s licence
- A major credit card in the main driver’s name for the authorisation hold
- Any required International Driving Permit if the licence uses a non-Latin alphabet
Drivers under 21 are not eligible to hire through National in South Bend or most other US locations outside of New York and Michigan.
How do I add an additional driver to my National hire in South Bend?
Yes, you can add an additional driver to your National hire in South Bend, but the process must be completed at the counter during collection. The additional driver cannot be added remotely by phone or chat alone.
For National hires in South Bend, the additional driver fee is approximately US$15 per day, plus applicable taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.
To add a driver at the South Bend National counter:
- The additional driver must be physically present at collection
- They must present a valid driver’s licence and any required ID
- If their licence uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the hire agreement
- Verify the additional driver’s name appears on the printed contract before leaving the counter
Age rules apply to additional drivers as well. Drivers aged 21 to 24 may be subject to a young-driver surcharge on top of the additional driver fee. Only drivers listed on the National hire agreement in South Bend are covered by the vehicle’s protections, including CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.
What travel assistance is included with a National hire in South Bend?
Most bookings made through Hola Car Rentals for a National hire in South Bend include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly valuable if you experience a medical emergency or other travel disruption while driving in the South Bend area or on longer trips along the Indiana Toll Road.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring a National vehicle in South Bend, this benefit is not available to you.
To use travel assistance during your South Bend hire, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW for vehicle damage or LIS for third-party liability, which are separate protections on your National hire agreement.
What fuel policy applies to National hire cars in South Bend?
National hire cars in South Bend operate under a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges on your South Bend National hire:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles of the return location at South Bend airport (4643 to 4647 Progress Drive) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the National vehicle in South Bend with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some National counter locations may offer an optional prepaid fuel plan. If you accept it, you pay for a full tank upfront and may return the car at any fuel level, but unused fuel is not refunded. Review the terms carefully before accepting this option at the South Bend counter.
What insurance cover is included in a National hire in South Bend?
The insurance and protection options available for your National hire in South Bend depend on the rate plan selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully, as coverages vary by plan.
The two main protections to understand for any National hire in South Bend are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in South Bend. Some US states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover up to US$300,000.
Neither CDW nor LIS covers your personal injuries (that falls under Personal Accident Insurance) or your belongings (Personal Effects Cover). Only drivers named on the National hire agreement in South Bend are covered by these protections.
Always review the hire agreement at the South Bend counter before signing to confirm which coverages are active and what deductibles apply.
What happens if I return my National hire car late in South Bend?
If you return your National hire car in South Bend after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. If you exceed the grace period, National may charge for additional hours or a full extra day, plus a late return fee.
The South Bend National location does not offer after-hours returns, so you must return the vehicle during operating hours:
- Monday through Friday: 7:00 AM to 11:59 PM
- Saturday and Sunday: 8:00 AM to 11:59 PM
If your flight is delayed and you expect to arrive later than your scheduled collection time, National will generally hold your reservation for up to 24 hours from the original collection time. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected].
To avoid late return charges on your South Bend National hire, build buffer time into your schedule, especially if you are driving back from the Indiana Toll Road or other areas outside the city. Confirm the exact return address (4643 to 4647 Progress Drive) and allow time to refuel before arriving at the lot.
Can I pick up a National hire car downtown South Bend instead of at the airport?
Yes, off-airport National hire locations exist in the South Bend area, giving you the option to pick up away from the airport. However, there are important differences to consider before choosing a downtown South Bend location over the airport counter.
Key differences between airport and city locations for National and affiliated brands in South Bend:
- Airport location (4643 to 4647 Progress Drive): walk-up access directly from the terminal, extended hours Monday through Friday 7:00 AM to 11:59 PM and weekends 8:00 AM to 11:59 PM, no shuttle needed
- City centre locations (such as those on S. Michigan Street): shorter operating hours, typically Monday through Friday 8:00 AM to 6:00 PM and Saturday mornings only, closed Sundays, and no after-hours key drop confirmed
- Getting to a downtown South Bend location from the airport requires separate transport such as a taxi or rideshare, as these branches are not walkable from SBN
If you are arriving by plane, the airport National counter in South Bend is almost always the more practical choice due to its proximity and longer hours. Downtown locations are better suited if you are already in the city and do not need airport access.
Always confirm the exact hours and address of your chosen South Bend location on your booking confirmation before travel, as branch hours can change.
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