About hiring a car with National in Kansas
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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Kansas include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Kansas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kansas.
Will I face unexpected charges at the National counter in Kansas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Kansas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car hire counter at Wichita Eisenhower National Airport in Kansas?
The National car hire counter at Wichita Eisenhower National Airport (ICT) in Kansas is located outside on the first floor of the parking garage, directly across from the baggage claim area. You do not need to take a shuttle; simply exit the terminal towards baggage claim and cross to the parking garage on the first floor to reach the National desk.
The counter address is 2280 S Eisenhower Airport Pkwy, STE 120, Wichita, KS 67209. Standard opening hours are 06:00 to 23:59 daily, seven days a week. If you arrive outside those hours, after-hours vehicle return is available at this Kansas location.
How do I return a National hire car after hours at a Kansas airport?
After-hours return is available at the National car hire location at Wichita Eisenhower National Airport in Kansas. When returning outside staffed hours, park the vehicle in a designated National parking space in the garage and drop the keys in the drop-box located at the hire desk.
Before completing an after-hours return at any Kansas location, keep the following in mind:
- Take photos of the vehicle's condition, fuel gauge, and odometer before leaving the car unattended.
- Keep your final fuel receipt showing the date, time, and station address as proof you returned the tank full.
- Note that liability for the vehicle may remain with you until the National counter staff formally checks it in the next business day.
Review your hire agreement for any specific after-hours instructions provided by National at your Kansas pickup location.
Does National car hire have any locations in downtown Kansas cities?
No, National car hire does not operate any downtown locations in Kansas. National's presence in Kansas is limited exclusively to airport locations, specifically Wichita Eisenhower National Airport (ICT) and Manhattan Regional Airport (MHK). There are no city-centre or downtown National counters anywhere in the state.
If you need a vehicle in Kansas without flying into one of those airports, you may need to consider alternative arrangements. When picking up at either Kansas airport location, follow signage to the hire area and confirm your booking details match the National counter at that specific airport.
How do tolls work on the Kansas Turnpike when hiring from National?
The Kansas Turnpike, also known as the Ike, is the main toll road you will encounter when driving a National hire car across Kansas. It runs from the Oklahoma border in the south to the Nebraska border in the north, passing through Wichita, Topeka, and Lawrence.
Here is how tolls work on the Kansas Turnpike with a National hire:
- Most plazas accept cash, major credit cards, and the K-Tag electronic transponder. E-ZPass is not accepted on the Kansas Turnpike.
- Exit 53A in Wichita is fully cashless and requires a K-Tag or online payment by licence plate within 10 days of travel.
- Tolls are distance-based, calculated by your entry and exit points and the number of axles on the vehicle.
- At Ticket/Cash lanes, you receive a ticket on entry and pay at the exit plaza using GBP cash or a major credit card.
Your National hire vehicle in Kansas will come equipped with an electronic toll device. You can enrol in a pay-per-use programme (actual tolls plus daily administrative fees) or an unlimited toll package (typically GBP 11 to GBP 25 per day). If you drive through a cashless lane without enrolling, the hire company will bill the toll plus processing fees to your card after the hire ends.
Can I get cashback on tolls paid during a National hire in Kansas?
Yes, you can get cashback on tolls paid during a National car hire in Kansas through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is GBP 500, the cap is GBP 25. If you paid GBP 18 in Kansas Turnpike tolls, you receive GBP 18 back. If you paid GBP 40, you receive GBP 25 (the cap).
To claim your cashback after returning your National hire in Kansas:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
Can I use E-ZPass on the Kansas Turnpike with a National hire car?
No, E-ZPass is not accepted on the Kansas Turnpike when driving a National hire car or any other vehicle in Kansas. The Kansas Turnpike uses its own electronic system called K-Tag, which is not compatible with E-ZPass.
Your options for paying tolls on the Kansas Turnpike with a National hire are:
- K-Tag transponder (the Kansas-specific electronic system).
- Cash at most toll plazas using Ticket/Cash lanes.
- Major credit card at most plazas.
- Online payment by licence plate within 10 days, required at cashless locations such as Exit 53A in Wichita.
The simplest approach for most renters is to enrol in the toll programme offered by National at the Kansas pickup counter, which bills tolls automatically and avoids the risk of missed payments at cashless exits.
What documents do I need to pick up a National hire car in Kansas?
To pick up a National hire car in Kansas, you must present the following documents at the counter:
- A valid, original, physical driver’s licence in the main driver’s name. Digital copies are not accepted.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Kansas from abroad.
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents presented at the National counter in Kansas must be physical originals. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
How much is the security deposit for a National hire in Kansas?
When picking up a National hire in Kansas, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically around GBP 300 to GBP 400, though the exact amount varies by vehicle class, location, and season.
Key points to keep in mind about the deposit at National in Kansas:
- The hold is a temporary authorisation, not a charge. It reduces your available credit until released after the hire ends.
- Your bank controls when the hold disappears from your statement, which can take up to 15 working days after the vehicle is returned.
- You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
- Premium or speciality vehicle classes may carry a higher hold amount.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Kansas to prevent fraud blocks on the authorisation.
What travel assistance is included with a National hire in Kansas?
Most bookings for a National hire in Kansas made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through Kansas.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Check your booking confirmation for the exact terms and limits that apply to your Kansas hire.
What is the minimum age to hire a National vehicle in Kansas?
The minimum age to hire a National vehicle in Kansas without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from National in Kansas but will be charged an additional daily underage fee at the counter, and most vehicle classes are restricted to renters aged 25 and older.
The underage fee for National, Alamo, and Enterprise is GBP 15 per day plus applicable taxes, paid at the Kansas pickup.
Vehicle classes typically restricted to renters under 25 include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
Regardless of age, all renters at a National location in Kansas must present a valid driver’s licence and a major credit card in their name for the security deposit. Drivers under 21 are not eligible to hire in Kansas.
How much does it cost to add an additional driver to a National hire in Kansas?
Adding an additional driver to a National hire in Kansas costs GBP 15 per day plus applicable taxes, paid directly at the counter. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.
To add an additional driver at the National counter in Kansas:
- The additional driver must be physically present at pickup with a valid driver’s licence.
- If their licence is not in English and does not use a Latin (Roman) alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
- The additional driver must meet the same minimum age requirements as the main driver.
Only drivers listed on the National hire agreement in Kansas are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.
What is the fuel policy for National hire cars in Kansas?
National hire cars in Kansas follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is how to manage the fuel policy correctly during your Kansas hire:
- At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the fuel gauge and odometer before leaving the Kansas pickup location.
- Use the correct fuel type for the vehicle. Using the wrong fuel is not covered by the fuel policy and may result in additional charges.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the National vehicle in Kansas with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.
Can I pick up a National hire in Kansas and drop it off in another state?
Yes, you can generally pick up a National hire in Kansas and return it in a different state, but a one-way drop-off fee will likely apply and must be confirmed at the time of booking.
Key points to know about one-way hires from Kansas with National:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is shown under the To pay at destination section during the Hola Car Rentals booking process.
- The fee is not prepaid and is paid directly at the National counter in Kansas at pickup.
- Cross-state one-way hires are generally permitted within the continental United States, but always verify that your specific route is allowed on your hire agreement.
- Driving the National vehicle outside permitted areas or across international borders without prior authorisation may void your cover.
Review your booking confirmation carefully before picking up your National hire in Kansas to confirm the drop-off fee amount and any territory restrictions that apply to your route.
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