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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Harrisburg include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Harrisburg, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Harrisburg.
Will I face unexpected charges at the National counter in Harrisburg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Harrisburg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Harrisburg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Hire counter at Harrisburg International Airport?
The National Car Hire counter at Harrisburg International Airport (MDT) is located at 2 Terminal Dr, STE 102, Middletown, PA 17057. The hire car counters, including National, are arranged in the transportation centre on the first floor of the parking garage, which is connected to the main terminal via a climate-controlled Skybridge, so no outdoor walking or shuttle is required.
When you arrive at Harrisburg airport, cross the Skybridge from the terminal into the parking garage and proceed to the first floor transportation centre. Look for the National signage at the counter area. Bring your booking confirmation, valid driver’s licence, and a major credit card in the main driver’s name to complete the collection process.
What documents do I need to collect my National Car Hire in Harrisburg?
To collect your National Car Hire in Harrisburg, you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a digital copy)
- A major credit card with the main driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Harrisburg National counter. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must always be carried alongside your original licence.
All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Harrisburg National counter.
How do toll roads work for a National Car Hire in Harrisburg, Pennsylvania?
When driving a National Car Hire out of Harrisburg, the main toll system you will encounter is the Pennsylvania Turnpike, which operates on a fully cashless basis. There are no cash booths; tolls are recorded via overhead gantries using either an E-ZPass transponder or your vehicle's licence plate (Toll By Plate).
Typical 2026 toll rates for a standard passenger vehicle on the Pennsylvania Turnpike are approximately US$1.94 per segment with E-ZPass or US$3.88 with Toll By Plate. A longer trip such as Harrisburg to Philadelphia (roughly 100 miles) can total US$8 to US$12 depending on your exact entry and exit points, and more without E-ZPass.
Your National hire vehicle comes equipped with an electronic toll device. At the Harrisburg counter you can choose between:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, confirm with National at collection)
- Pay-per-use, where actual tolls plus administrative or processing fees are billed to your card after the hire
If you decline the toll programme, tolls are still captured via Toll By Plate and billed to your card after return, often at higher rates plus admin fees. Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges.
Can I get a toll cashback on my National Car Hire booking in Harrisburg?
Yes, all bookings made through Hola Car Rentals, including National Car Hire reservations in Harrisburg, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Given that Harrisburg sits along the Pennsylvania Turnpike, a major cashless toll corridor, you are likely to incur toll charges during your trip. To claim your cashback after returning your National vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Harrisburg counter, and a receipt or statement showing the toll charges paid
For example, if your Harrisburg booking total is US$400, the maximum cashback is US$20. If you paid US$14 in Pennsylvania Turnpike tolls, you receive US$14 back. If you paid US$30, you receive the US$20 cap. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is a credit card required to collect a National Car Hire in Harrisburg?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to collect your National Car Hire in Harrisburg. The card is used to place a temporary security authorisation hold, not a charge, on your available credit at the time of collection.
For a standard vehicle at a U.S. location like Harrisburg, the typical hold is approximately US$300 to US$400, though the exact amount is set by National at the counter and may vary by vehicle class or season.
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
- The card must be physically present, not shown digitally
- The name on the card must match the main driver’s name on the hire agreement
Even if you prepaid your Harrisburg reservation online, you must still present a physical credit card at the Harrisburg counter for the hold. The hold is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release. Bringing a backup credit card is always advisable.
What is the minimum age to hire a car with National in Harrisburg?
To hire a car with National in Harrisburg without any additional surcharge, you must be at least 25 years old. Drivers aged 21 to 24 can hire but will be subject to a young-driver surcharge, which for National, Alamo, and Enterprise is GBP 12 per day plus applicable taxes.
Drivers under 25 in Harrisburg should also be aware of vehicle class restrictions. Most premium, full-size, luxury, and speciality categories are limited to renters aged 25 and older. Eligible classes for younger drivers typically include economy, compact, and intermediate sedans or SUVs.
- Minimum age to hire: 21 (with young-driver surcharge)
- No surcharge from age 25 onwards
- Young-driver fee for National in Harrisburg: GBP 12 per day plus taxes
- Vehicle class restrictions apply for drivers under 25
Pennsylvania is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the standard National policy applies at the Harrisburg location. Always confirm the exact surcharge amount and eligible vehicle classes with National at the Harrisburg counter at collection.
How do I add an additional driver to my National Car Hire in Harrisburg?
Yes, you can add an additional driver to your National Car Hire reservation in Harrisburg, and in some cases it may be included at no extra cost depending on your rate. For National in Harrisburg, the additional driver fee is GBP 12 per day plus applicable taxes when not included in your rate.
To add an additional driver at the Harrisburg National counter:
- The additional driver must be physically present at collection
- They must present a valid driver’s licence and any required ID
- If their licence is not in a Latin alphabet, an IDP is also required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Harrisburg National hire agreement are covered by the vehicle’s protections such as CDW and liability cover. If someone drives who is not named on the contract, cover may be void. Check your booking confirmation before arriving at the Harrisburg counter to see whether your rate already includes one additional driver free of charge.
Can I pick up my National Car Hire in Harrisburg and return it to a different city?
Yes, National Car Hire at Harrisburg International Airport (MDT) offers one-way hire options, allowing you to return the vehicle to a different location. However, a drop-off fee may apply depending on the route, distance, and vehicle class.
The drop-off fee is route-specific and is set by National. It will be shown during the booking process under the section listing charges due at the destination, so you can see the exact amount before confirming your reservation. This fee cannot be prepaid and is paid directly at the Harrisburg counter or destination location.
- Same-city returns (for example, Harrisburg airport to a Harrisburg city location) often carry no drop-off fee
- Returns to a different city or state typically incur a one-way fee
- Cross-country or remote returns may carry higher fees or may not be permitted
If you need to change your return location after booking, be aware that modifications may reprice the hire and recalculate the drop-off fee. Always review your confirmation to verify the drop-off fee shown before collecting your National vehicle in Harrisburg.
What driving rules should I know before collecting a National Car Hire in Harrisburg?
Before driving your National Car Hire in Harrisburg, there are a few local road features that can catch first-time visitors off guard.
North Second Street, a major arterial in Harrisburg, was converted from a long-standing one-way northbound road to a two-way configuration in October 2022. The redesigned street now includes mini roundabouts, raised crosswalks, reduced traffic signals, parking-separated bike lanes, and a two-way left-turn lane. Drivers accustomed to the former one-way flow or to faster urban arterials may find the new layout disorienting. Speed calming features are physical, not just signage, so expect slower travel speeds through this corridor.
Harrisburg operates under a Vision Zero policy adopted in 2018, which prioritises pedestrian and cyclist safety through physical road design rather than relying solely on speed cameras. Key points for National renters in Harrisburg:
- Observe the 25 mph speed limit on redesigned streets such as North Second Street
- Yield to pedestrians at raised crosswalks, which are more frequent than in many UK cities
- Watch for two-way traffic on streets that may appear to be one-way based on older maps or navigation apps
- Some legacy one-way streets remain elsewhere in Harrisburg, so keep navigation updated
Pennsylvania drives on the right, the same as the rest of the mainland United States.
What fuel policy applies to my National Car Hire in Harrisburg?
Your National Car Hire in Harrisburg follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the Harrisburg National location:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car
- Refuel within approximately 10 miles of the Harrisburg return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the National vehicle in Harrisburg with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at Harrisburg, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. The fuel policy is separate from the security deposit hold.
What insurance coverage is included with a National Car Hire in Harrisburg?
The insurance and protection options available with your National Car Hire in Harrisburg depend on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the Harrisburg counter.
The two main protections to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in Harrisburg or elsewhere in Pennsylvania. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability cover up to US$300,000 is strongly recommended.
CDW and LIS are separate protections and should be considered together. Neither covers your personal belongings or your own medical costs in an accident. Always confirm which coverages appear on your hire agreement at the Harrisburg National counter before signing.
What happens if my National Car Hire pickup in Harrisburg is delayed due to a late flight?
If your flight to Harrisburg is delayed, National Car Hire at Harrisburg International Airport (MDT) will generally hold your reservation for up to 24 hours from the original scheduled collection time. As long as you arrive within that window and the counter is open, your booking remains valid.
- If your delay is less than 24 hours, proceed to the National counter in the transportation centre at Harrisburg airport as soon as you land
- If your delay is greater than 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible, as changes cannot be guaranteed
- Make sure you arrive during the National counter's operating hours at Harrisburg airport, as after-hours collection may be limited
It is also worth noting that the Harrisburg counter is located in the transportation centre connected to the terminal via the Skybridge, so once you land you can proceed directly without waiting for a shuttle. If you anticipate a significant delay, contacting support early gives the best chance of preserving your reservation.
Does travel assistance cover me if I have an emergency in my National Car Hire near Harrisburg?
Yes, most bookings made through Hola Car Rentals, including National Car Hire reservations in Harrisburg, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving your National hire in or around Harrisburg, including on the Pennsylvania Turnpike or other regional highways.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the assistance, call the 24-hour line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, your current location near Harrisburg, and a brief description of the situation ready.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the National hire vehicle itself (that requires CDW) or liability to third parties (that requires LIS). Always check your booking confirmation for the exact terms and coverage limits that apply to your Harrisburg reservation.
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