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Frequently Asked Questions
What does my minivan hire in South Carolina through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges when I hire a minivan in South Carolina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a minivan hire in South Carolina?
To pick up a minivan hire in South Carolina, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used on its own.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the South Carolina minivan hire counter.
Is there a toll road I should know about when hiring a minivan in South Carolina?
Yes, South Carolina has one primary toll road relevant to minivan hires: the Southern Connector, a 16-mile stretch connecting I-185 to I-385 near Greenville.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic toll system. Payment options include:
- PalPass transponder (electronic, cashless lanes)
- Cash with exact change at certain ramps, including Highway 20 and Fork Shoals Road
- Credit or debit cards (Visa, Mastercard, Discover, AMEX) at mainline plazas only; PIN debit cards are not accepted
Toll costs on the Southern Connector are distance-based. For a standard minivan, the rate ranges from a minimum of US$0.075 up to US$3.00 for the full 16-mile route, which involves two toll points.
No other toll roads, congestion charges, or emissions zones currently operate in South Carolina, so your minivan hire will only encounter tolls if you travel near Greenville on this corridor.
Should I enrol in a toll programme for my minivan hire in South Carolina?
If you plan to drive your minivan hire near Greenville, South Carolina, and use the Southern Connector toll road, enrolling in the rental company's electronic toll programme at pickup is worth considering.
Major rental partners such as Avis, Hertz, and Enterprise offer programmes like e-Toll, TollPass, or PlatePass. These typically cost US$3.95 to US$4.95 per day, capped at around US$19.75 per hire period, plus the actual toll charges at prevailing rates. The PalPass system used on the Southern Connector is compatible with these programmes.
If you skip enrolment and drive through a cashless toll lane, the rental company will bill your credit card using Toll-By-Plate video billing. This triggers the highest undiscounted toll rate plus an administrative fee, often around US$15 per toll event, capped at approximately US$90 per hire. That can add up quickly compared to enrolling upfront.
If your South Carolina minivan itinerary does not take you near the Southern Connector, you may not need a toll programme at all. Confirm your route before deciding at the counter.
Can I get a cashback refund on tolls paid during my minivan hire in South Carolina?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your South Carolina minivan hire.
For example, if your minivan booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls on the Southern Connector near Greenville, you would receive US$12 back. If you paid US$30, the refund is capped at US$20.
To claim your cashback after returning your South Carolina minivan:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What is the minimum age to hire a minivan in South Carolina?
To hire a minivan in South Carolina, you must generally be at least 25 years old. Minivans fall into a restricted vehicle class, and most rental partners, including Avis, Hertz, Alamo, Enterprise, and Budget, require drivers to be 25 or older to take one out.
Drivers aged 21 to 24 may be able to hire a minivan at some South Carolina locations, such as Enterprise at Greenville-Spartanburg International Airport (GSP), but a young-driver surcharge will apply. This daily fee varies by partner:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Drivers under 21 cannot hire a minivan in South Carolina. If you are 21 to 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver for eligible Avis or Budget rates, though note that minivans are typically outside the eligible vehicle categories for that exception.
Which South Carolina airports have minivan hires available?
Minivan hires in South Carolina are available at several major airports across the state. The airports with the largest selection of minivans are:
- Charleston International Airport (CHS): Budget and other suppliers offer minivans here
- Greenville-Spartanburg International Airport (GSP): Enterprise (for drivers 21 and older) and Alamo both operate at GSP, with Alamo offering an Accelerated Check-in option for faster pickup after baggage claim
- Myrtle Beach International Airport (MYR): Budget and other suppliers serve this location
- Columbia Metropolitan Airport (CAE): Multiple suppliers available through aggregator platforms
At GSP, the hire counters are located near the baggage claim area. Enterprise operates from 7:00 AM to 11:59 PM daily. When returning your South Carolina minivan at GSP, the return facility is in Parking Garage C, directly across from baggage claim.
Airport locations generally offer the widest minivan availability in South Carolina. If you are arriving by air, booking at the airport counter is the most straightforward option.
What credit card do I need to pick up a minivan in South Carolina?
You need a physical, major credit card with your name printed on the card to pick up a minivan in South Carolina. The card must be in the main driver’s name and have enough available credit to cover the security deposit hold.
For a standard minivan hire in South Carolina, the typical authorisation hold is around US$300 to US$400, though the exact amount depends on the rental partner, location, and vehicle class. This is a temporary authorisation, not a charge, and is released after you return the minivan.
Important points to keep in mind:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
- The card must be physically present; a photo or screenshot is not sufficient
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your South Carolina minivan booking online, you must still present a physical credit card at pickup for the security hold.
Does my minivan hire in South Carolina include insurance cover?
The insurance included with your South Carolina minivan hire depends on the rate plan you selected at booking. Check your Hola Car Rentals confirmation to see exactly what is covered.
Most All Inclusive and All Inclusive+ rate plans include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability if the minivan is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover third-party liability, meaning injuries or property damage you cause to others. For that protection, you need Liability Insurance Supplementary (LIS or SLI). Some U.S. states require rental companies to include a state-minimum liability amount, but not all do, so confirm whether your South Carolina minivan hire includes this cover or whether you need to add it.
Neither CDW nor LIS covers your personal belongings or your own medical costs. Those require separate add-ons (PEC and PAI respectively).
At the counter, review the hire agreement carefully before signing to confirm all coverages match your booking confirmation.
What is the fuel policy for a minivan hire in South Carolina?
Minivan hires in South Carolina follow a Full-to-Full fuel policy by default. You receive the minivan with a full tank and must return it full to avoid extra charges.
To avoid fuel fees on your South Carolina minivan hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the minivan below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.
If the minivan was not full at pickup, ask the agent to note the exact level on the hire agreement. You only need to return it at that same recorded level, not necessarily full.
Can I add an additional driver to my minivan in South Carolina?
Yes, you can add an additional driver to your minivan hire in South Carolina, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your Hola Car Rentals confirmation for the line that reads "Additional driver free of charge." If it is not listed, the per-day fees are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the South Carolina minivan pickup counter with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW and liability insurance.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. If the additional driver is under 25, a young-driver surcharge may apply or they may not be accepted, depending on the location.
Do I need an International Driving Permit to hire a minivan in South Carolina?
An International Driving Permit (IDP) is not always mandatory to hire a minivan in South Carolina, but it is required in certain situations.
You must have an IDP if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, the IDP serves as a translation and must be carried alongside your original licence at all times during your South Carolina minivan hire.
If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly required by most South Carolina hire partners. However, some hire companies may request one at their discretion.
Key points to remember:
- The IDP is a translation document only, not a standalone licence
- It must be presented together with your original driver’s licence
- Obtain your IDP in your home country before travelling; it cannot be issued abroad
- All documents presented at the South Carolina minivan hire counter must be physical originals
Can I pick up my minivan in South Carolina earlier than my scheduled time?
Early pickup for a minivan in South Carolina is possible but depends on vehicle availability at the counter on the day of your arrival. It is not guaranteed.
If a minivan is available earlier than your scheduled time at the South Carolina location, the hire partner may allow you to take it, but this can reprice your booking. Starting the hire earlier means the clock starts sooner, which may add an extra day or partial day to your total cost.
Hire companies in South Carolina will generally hold your minivan reservation for up to 24 hours from the original scheduled pickup time. If you arrive more than 24 hours late without contacting support, the booking may be forfeited with no refund.
If your flight is delayed and you expect to arrive outside your scheduled window, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible so the team can assist with your South Carolina minivan booking.
Is travel assistance included with my minivan in South Carolina?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your minivan in South Carolina as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.
If you are visiting South Carolina from outside North America and something goes wrong during your minivan hire, such as a medical emergency on I-95 or I-26, the cover typically includes:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the assistance during your South Carolina minivan hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW for vehicle damage or LIS for third-party liability.
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