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Frequently Asked Questions
What does my minivan hire in Denver through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Denver, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges when I hire a minivan in Denver through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my minivan hire at Denver International Airport?
All major minivan hire companies at Denver International Airport (DEN) operate from a consolidated off-airport facility on E 78th Ave, approximately 5 to 7 minutes from the terminal by shuttle. You do not walk to the counter.
To reach your Denver minivan hire counter, follow these steps:
- Take the airport train to baggage reclaim on Level 5 of the Jeppesen Terminal
- Exit to the ground transportation area and locate Island 4 (Avis and Budget use Island 4; National and Alamo use Curb 4)
- Board the free hire car shuttle, which runs approximately every 10 minutes
- Travel 5 to 7 minutes to the hire facility on E 78th Ave
- Complete check-in at the counter or kiosk, then collect your minivan from the lot
Specific addresses include Avis at 25500 E 78th Ave, National and Alamo at 24530 E 78th Ave, Enterprise at 23842 E 78th Ave, and Budget at 24050 E 78th Ave. Allow 45 to 90 minutes from terminal arrival to driving away, accounting for baggage reclaim, shuttle wait, and counter processing. Pre-checking in online before your Denver trip can significantly reduce counter time.
What documents do I need to collect a minivan hire in Denver?
To collect your minivan hire in Denver, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original licence.
All documents must be physical. Digital copies shown on a phone are not accepted at Denver hire counters. Some Denver airport locations, such as Avis, may also request secondary ID matching the name on your licence, so carrying your passport is advisable even if your licence is in English.
Are there toll roads near Denver that affect my minivan hire?
Yes, Denver has several cashless toll roads that will affect your minivan hire, and there are no cash payment booths anywhere on the network.
Key toll roads around Denver include:
- E-470, a 47-mile loop around the metro area that connects to Denver International Airport, using licence plate tolling (LPT) or transponder billing
- I-25 Express Lanes between US-36 and downtown Denver, with variable pricing typically ranging from US$0.50 to US$5.00 per trip
- US-36 Express Lanes and the Northwest Parkway, both fully cashless
Because all tolls are camera-based, your minivan hire will be photographed and billed automatically. At the Denver counter you can choose an unlimited toll package from the hire company (typically US$11 to US$25 per day depending on the brand) or pay per use. If you opt out, the hire company will bill you the undiscounted LPT rate plus an administrative fee, which can be US$9.99 per day or US$15 per toll event. There are no congestion charges or emissions zones in Denver or Colorado.
Can I get a cashback on tolls paid during my minivan hire in Denver?
Yes, every minivan hire booked through Hola Car Rentals in Denver includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
Given that Denver's toll network, including E-470 and the I-25 Express Lanes, is entirely cashless and charges accumulate quickly, this benefit can offset a meaningful portion of your toll costs.
To claim your Denver minivan toll cashback:
- Email [email protected] within 30 days of returning the minivan
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally during the hire and claim reimbursement afterwards.
What are the extra fees and taxes on a minivan hire at Denver airport?
Hiring a minivan at Denver International Airport (DEN) adds several location-specific fees on top of the base rate. These are standard for airport hires in Denver and are not unique to any one brand.
Typical airport-specific charges include:
- Airport concession recovery fee, generally 10 to 15% of the base rate
- Customer facility charge, approximately US$4.50 per day
- Denver city hire tax, which is 10.8% or higher
- Potential tourism or state surcharges
Combined, these surcharges often add 25 to 40% above the advertised base rate for a Denver airport minivan hire. If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply. Off-airport Denver locations, such as downtown branches roughly 10 to 15 miles from DEN, typically avoid the concession fee and can be 20 to 30% cheaper, though the same city taxes still apply.
Is there a minimum age to hire a minivan in Denver?
Yes, hiring a minivan in Denver requires the driver to be at least 25 years old. Minivans fall into a restricted vehicle class, and all major hire partners at Denver airport enforce this age minimum for this category.
Drivers aged 21 to 24 are generally not eligible to hire a minivan in Denver, even with a young-driver surcharge, because minivans are explicitly listed among restricted classes (alongside vans, full-size SUVs, luxury, and premium vehicles). This applies regardless of which partner brand you choose at DEN.
If you are 21 to 24 and need a large vehicle for a group trip from Denver, consider booking a standard SUV or intermediate SUV instead, which are typically available to younger drivers subject to a daily young-driver surcharge. Drivers must also present a valid licence and a major credit card in their name for the security deposit. Debit and prepaid cards are not accepted for the hold.
How does the fuel policy work for a minivan hire in Denver?
Your Denver minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Denver minivan hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return facility on E 78th Ave before completing the loop back
- Keep your final fuel receipt showing the station address, date, and time
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Denver minivan below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. The nearest fuel stations to the DEN hire return area are on Tower Road before the return loop. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.
Does my minivan hire in Denver include travel assistance if something goes wrong?
Yes, most minivan hires made through Hola Car Rentals in Denver include travel assistance provided by Terrawind Global Protection, at no extra cost. This is particularly relevant in Denver given the city's proximity to mountain routes like I-70, where weather-related incidents or breakdowns can occur far from urban services.
The travel assistance included with your Denver minivan hire typically covers:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to US or Canadian residents. It is designed for travellers hiring in Denver from outside North America. It also does not cover damage to the minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).
What insurance is included with a minivan hire in Denver?
Insurance included with your Denver minivan hire depends on the rate plan you selected at booking. Most Hola Car Rentals rates for Denver include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability if the minivan is damaged or stolen.
Key points about CDW/LDW on your Denver minivan hire:
- It covers collision damage, theft, and vandalism to the minivan itself, up to the limits in your hire agreement
- A deductible or excess may apply unless your confirmation explicitly shows zero deductible
- It does not cover damage to other vehicles or injuries to other people (that requires LIS/SLI)
- It does not cover tyres, undercarriage, roof, or keys unless specifically included
Third-party liability (LIS/ALI/SLI) is separate. Some US states require a minimum liability amount to be included with the hire; confirm on your Denver hire agreement. If you plan to drive the minivan on Colorado mountain highways such as I-70, having adequate liability cover is strongly recommended. Always verify what is listed on your confirmation before arriving at the Denver counter.
Do I need a credit card to pick up my minivan hire in Denver?
Yes, a physical major credit card in the main driver’s name is required to pick up your minivan hire in Denver. The hire company will place a temporary authorisation hold on the card at the counter.
For a Denver minivan hire, the typical authorisation hold is approximately US$300 to US$400, though the exact amount varies by brand, vehicle class, and hire duration. Minivans may attract a higher hold than economy cars.
Important requirements for your Denver minivan collection:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
- The driver’s name must be printed on the physical card
- The card must have sufficient available credit to cover the hold plus any expected charges
- Digital wallets and virtual card numbers are not accepted at the counter
Even if you prepaid your Denver minivan booking online, you must still present a physical credit card at collection for the deposit hold. The hold is released after you return the minivan, but your bank may take up to 15 business days to reflect the release. Carrying a backup credit card is always advisable.
Can I add an additional driver to my minivan hire in Denver?
Yes, you can add an additional driver to your minivan hire in Denver, either as an included benefit or for a daily fee depending on your rate plan.
Check your booking confirmation for the line Additional driver free of charge. If it appears, the first extra driver is covered at no cost. If it does not appear, the daily fees for Denver minivan hires are:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes, no stated cap
The additional driver must be present at the Denver counter at collection with their own valid driving licence. They must also meet the minimum age requirement, which for a minivan in Denver means being at least 25 years old. For Avis, Budget, and Payless, additional drivers must also be at least 25. Only drivers listed on the hire agreement are covered by CDW/LDW and liability protections, so never let an unlisted person drive the minivan.
How do photo radar and red light cameras in Denver affect my minivan hire?
Denver enforces automated speed and red light cameras that can result in fines billed to the registered vehicle owner, which means your minivan hire company may pass the fine to you after the hire ends.
Key enforcement details for Denver minivan drivers:
- Photo radar vans operate daily from 6 AM to 9:30 PM in residential zones (speed limit 35 MPH or below), near parks, in school zones, and in active work zones. Fines start at US$40 in residential and park zones and US$80 in school and work zones
- Red light cameras operate 24 hours a day at four specific intersections: 6th and Kalamath eastbound, 6th and Lincoln eastbound, 8th and Speer westbound, and 36th and Quebec northbound. Fines range from US$40 to US$75
- No licence points are issued for photo enforcement violations, but the fine is sent to the vehicle owner and then charged to you by the hire company, often with an additional administrative fee
These fines are not covered by CDW/LDW or any hire insurance. If you receive a post-hire charge for a Denver traffic fine related to your minivan, review the documentation carefully and contact the hire company directly.
Can I pick up a minivan in Denver and return it to a different city?
Yes, one-way minivan hires from Denver to another city are possible with most partner brands, but a drop-off fee will typically apply and must be reviewed before booking.
How one-way fees work for Denver minivan hires:
- The drop-off fee is route-specific and varies by hire company, destination city, season, and vehicle class. Minivans, as a larger vehicle category, may carry higher repositioning fees than economy cars
- The fee is shown during the booking process under the To Pay at Destination section on the rate details page, not on the search results page
- It cannot be prepaid and is paid at the Denver counter or destination counter at return
- Same-city returns (for example, Denver airport to downtown Denver) often carry no drop-off fee
Cross-border one-way hires, such as taking a Denver minivan into Canada or Mexico, are generally restricted or require prior written authorisation from the hire partner. Always confirm cross-border permissions on your hire agreement before driving out of Colorado. If the drop-off fee charged at the Denver counter differs from what your confirmation showed, keep all paperwork and contact support, as No Extra Charges© may apply.
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