About renting a car with Enterprise in Savannah
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Savannah include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Savannah, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Savannah.
Will I face unexpected charges at the Enterprise counter in Savannah when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Savannah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Savannah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Savannah airport?
The Enterprise counter at Savannah/Hilton Head International Airport (SAV) is located inside the terminal on the first floor, near baggage claim, at 452 Airways Ave, Savannah, GA 31408.
After collecting your bags, simply follow the signage to the Enterprise desk. Once your rental agreement is completed at the counter, it is a short walk outside to reach your vehicle. No shuttle or consolidated rental center is required, making the process straightforward for arriving passengers.
The Enterprise counter at Savannah airport is open daily from 8:00 AM to 11:59 PM. If you arrive after hours, pickup is not available, but key drop-off for returns is accessible at the counter area.
What documents do I need to pick up my Enterprise rental in Savannah?
To pick up your Enterprise rental in Savannah, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Enterprise counter in Savannah. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Enterprise at any Savannah location.
Does Enterprise in Savannah offer free pickup from downtown locations?
Yes, Enterprise city branch locations in Savannah offer a free pickup service within approximately 10 miles of the branch during regular business hours.
To arrange this, you need to call the specific downtown Savannah branch at least two hours in advance so staff can coordinate bringing a vehicle to their office for paperwork. Keep in mind that this free pickup service does not apply to the airport location at SAV, as security rules prohibit non-airport Enterprise staff from picking up or dropping off customers at the terminal.
If you are flying into Savannah, your pickup will be at the Enterprise counter inside the terminal by baggage claim on the first floor. The free pickup service is intended for customers already in the Savannah area who need a vehicle brought to them from a nearby branch.
How does the Tolls Cashback benefit work for Enterprise rentals in Savannah?
All bookings made through Hola Car Rentals, including Enterprise rentals in Savannah, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental.
While Savannah itself does not have traditional toll roads, if you drive toward the Atlanta metropolitan area during your Enterprise rental, you may encounter Georgia Express Lanes, which use the Peach Pass electronic system and charge dynamic rates typically ranging from US$0.10 to US$0.90 per mile depending on traffic.
To claim your cashback after returning your Enterprise vehicle in Savannah or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your booking confirmation, rental agreement, and a toll receipt or statement
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
How do tolls work if I drive outside Savannah in my Enterprise rental?
Savannah itself does not have traditional toll roads, but if you drive your Enterprise rental toward Atlanta or other parts of Georgia, you may encounter the Georgia Express Lanes network, which is entirely cashless.
Georgia Express Lanes use the Peach Pass transponder system. Compatible alternatives include SunPass and Quick Pass. Typical costs on these lanes range from US$0.10 to US$0.90 per mile, depending on congestion and the specific route.
Your Enterprise rental vehicle in Savannah will include an electronic toll device. At the counter you have two options:
- Purchase an unlimited toll package, typically costing between US$11 and US$25 per day, which covers all tolls during your rental period
- Decline the package and pay per use, in which case Enterprise will charge the actual toll amounts plus administrative processing fees to your credit card after the rental ends
Driving through Georgia Express Lanes without a valid transponder or approved pass is a violation, and the charges, along with significant administrative fees, will be passed on to you by Enterprise. If you plan to avoid toll lanes entirely during your Savannah trip, stay on standard free highways.
Can I add an additional driver to my Enterprise rental in Savannah?
Yes, you can add an additional driver to your Enterprise rental in Savannah, but the driver must be present at the counter at the time of pickup with a valid driver's license.
For Enterprise in Savannah, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra charge, so check your booking confirmation before arriving at the counter.
Requirements for any additional driver at the Enterprise Savannah location:
- Must be physically present at pickup to show a valid driver's license and sign the rental agreement
- Must meet the same minimum age requirements as the main driver
- Must carry the same required documents, including an IDP if their license uses a non-Latin alphabet
Only drivers listed on the Enterprise rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone not listed on the contract drives the vehicle in Savannah or elsewhere, those protections may be voided.
What credit card do I need for the security deposit at Enterprise in Savannah?
You must present a physical, major credit card with the main driver's name printed on the card at the Enterprise counter in Savannah. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit hold.
For a standard vehicle class in the United States, Enterprise and other partners typically place a hold of approximately US$300 to US$400 on your credit card. This is a temporary authorization, not a charge, and it reduces your available credit until the rental is closed and your bank releases the hold, which can take up to 15 business days.
Tips to avoid issues at the Savannah Enterprise counter:
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
- Bring a backup credit card in your own name in case your primary card is declined
- Confirm your available credit covers both the hold and any expected charges
Even if you prepaid your booking, Enterprise in Savannah will still require a physical credit card at pickup for the deposit hold.
Is there a young driver surcharge for under-25 renters at Enterprise in Savannah?
Yes, Enterprise in Savannah charges a young driver surcharge for renters under 25 years old. The standard minimum age to rent without a surcharge is 25 in Georgia.
Drivers aged 21 to 24 can rent from Enterprise in Savannah but will be subject to a daily young-renter fee of US$15 per day plus applicable taxes. Additionally, certain vehicle classes are restricted to drivers aged 25 and older, including full-size vehicles, SUVs, minivans, premium, luxury, and convertible categories. Drivers under 25 are generally limited to economy, compact, and intermediate vehicle classes.
There is no state law in Georgia requiring Enterprise to rent to drivers under 21, so the minimum age at the Savannah location is 21 for standard rentals.
If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee, but this exception does not apply to Enterprise in Savannah. Always check your booking confirmation for the exact surcharge applicable to your reservation.
What travel assistance is included with my Enterprise booking in Savannah?
Most bookings made through Hola Car Rentals for Enterprise in Savannah include travel assistance coverage provided by Terrawind Global Protection, at no additional cost.
This benefit is particularly useful if you experience a medical emergency, a vehicle breakdown on a remote stretch of highway outside Savannah, or a flight cancellation affecting your trip. Core benefits typically include:
- Travel and medical insurance coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use this coverage during your Enterprise rental in Savannah or anywhere on your trip, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Always review your booking confirmation for the exact terms and limits applicable to your reservation.
Can I pick up my Enterprise car in Savannah and return it to a different city?
Yes, Enterprise allows one-way rentals from Savannah, so you can pick up your vehicle at the Savannah airport or a city branch and return it to a different location such as Atlanta, Augusta, or other U.S. cities.
A drop-off fee may apply depending on the route. This fee is set by Enterprise and varies based on the distance between pickup and return locations, the vehicle class, and the season. The drop-off fee is not included in your prepaid rate and must be paid at the counter in Savannah or at the return location.
When booking a one-way Enterprise rental from Savannah through Hola Car Rentals, the drop-off fee will be shown under the "To pay at destination" section during checkout if it applies to your route. Review your confirmation to verify the exact amount before pickup.
If you change your return location after booking, the fee may be recalculated and could be higher. Mid-rental route changes must be approved directly by Enterprise. Cross-border one-way rentals, such as returning the vehicle in Canada or Mexico, are generally not permitted or carry significant restrictions.
What is the fuel policy for Enterprise rentals in Savannah?
Enterprise rentals in Savannah follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the Enterprise Savannah location:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles of the return location so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in Savannah with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
Ask the Enterprise agent at the Savannah counter about the nearest gas station to the return location when you pick up the vehicle, or use a navigation app to find one close to the airport or your drop-off point.
What insurance coverage is included in my Enterprise rental in Savannah?
The insurance coverage included in your Enterprise rental in Savannah depends on the rate plan selected when booking through Hola Car Rentals.
Common coverages available for Enterprise rentals in Savannah include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/SLI/ALI), which covers bodily injury and property damage you may cause to other people while driving the Enterprise vehicle in Savannah or elsewhere
CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. These are separate protections and should be considered together.
In Georgia, not all rental companies are required by state law to include minimum third-party liability, so it is strongly recommended to add liability coverage to your Enterprise reservation in Savannah. Always review your booking confirmation to confirm exactly which coverages are included and whether any deductible applies before arriving at the Savannah counter.
How does the return process work for Enterprise rentals at Savannah airport?
Returning your Enterprise rental at Savannah/Hilton Head International Airport (SAV) is straightforward. Follow the airport signage to the rental car return area, pull your vehicle all the way forward to the left as directed, and check the car for any personal belongings before leaving.
After parking, drop your keys in the box at the Enterprise rental counter near baggage claim on the first floor of the terminal. After-hours key drop is available at the same location, so you can return the vehicle even if the counter is closed after 11:59 PM.
Before returning your Enterprise vehicle in Savannah:
- Refuel at a gas station near the airport to match the fuel level recorded on your rental agreement (Full-to-Full policy applies)
- Keep your final fuel receipt in case of any dispute
- Take a photo of the dashboard showing the odometer and fuel gauge at return
If you return the vehicle after hours, leave your fuel receipt in the key envelope and keep a photo of the full gauge for your records. Any post-rental charges such as tolls incurred during your Savannah trip or fuel shortfalls may appear on your credit card days after the rental closes, which is normal practice for Enterprise.
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