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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Enterprise counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Indianapolis International Airport in Indiana?
At Indianapolis International Airport (IND) in Indiana, the Enterprise counter is located on-site at the airport. After collecting your baggage, head to the Ground Transportation Center, which is directly across from the Baggage Claim area. Follow the car rental signs from the arrivals hall to reach the Ground Transportation Center where Enterprise and other rental brands are located.
Counter hours at Indianapolis International Airport are 6:00 AM to 11:59 PM, seven days a week. If you are arriving during peak travel periods, such as weekday mornings or Friday evenings, expect possible queues of around 20 minutes at the Enterprise counter.
Bring all required documents to the counter:
- Your original, unexpired driver's license
- A major credit card in the main driver's name for the security deposit
- Your booking confirmation
- Passport or government-issued photo ID
What are the Enterprise counter hours at downtown Indianapolis and other Indiana cities?
Enterprise operates multiple locations across Indiana beyond the airport, each with its own counter hours. Here is a summary of hours at key Indiana Enterprise locations:
- Indianapolis International Airport (IND): Monday to Sunday, 6:00 AM to 11:59 PM
- Downtown Indianapolis, 143 E Market St: Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday 10:00 AM to 2:00 PM
- Downtown Fort Wayne, 522 E State Blvd: Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed
- Downtown Evansville, 300 N Fulton Ave: Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 1:00 PM, Sunday closed
Hours can change on public holidays, so confirm your specific Enterprise location's schedule before your pickup. If your flight or travel plans may cause a late arrival, plan around the counter's closing time, as Enterprise will hold your reservation for up to 24 hours from the original pickup time.
Does Enterprise in Indiana have both airport and off-airport locations?
Yes, Enterprise operates both airport and off-airport locations throughout Indiana, giving you flexibility depending on where you need to pick up your vehicle.
Airport locations served by Enterprise in Indiana include:
- Indianapolis International Airport (IND)
- Evansville Regional Airport (EVV)
- Fort Wayne International Airport (FWA)
- South Bend International Airport (SBN)
Beyond airports, Enterprise maintains neighborhood and downtown branches across Indiana in cities such as Indianapolis, Fort Wayne, Evansville, Terre Haute, Bloomington, South Bend, Lafayette, Elkhart, and Columbus, among others.
Off-airport Enterprise locations in Indiana typically avoid the airport concession fees and surcharges that apply at terminal counters, which can make them a more cost-effective option if you do not need to pick up directly at the airport. Keep in mind that off-airport branches generally have shorter operating hours than the Indianapolis airport location, so confirm hours before booking.
Are there toll roads in Indiana and how do they work for Enterprise rentals?
Yes, Indiana has toll roads that you may encounter during your Enterprise rental, most notably the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana. Certain river bridges, including the Abraham Lincoln and Lewis and Clark bridges, also charge tolls.
Tolls in Indiana are collected via:
- E-ZPass or I-Pass electronic transponders
- Cashless video tolling, where a camera captures your license plate and bills are sent later
- Cash booths, available at some points on the Indiana Toll Road
Your Enterprise rental vehicle in Indiana comes pre-equipped for electronic toll processing. At pickup, you can choose to enroll in Enterprise's TollPass program, which charges a daily convenience fee (typically around US$15 per day) plus the actual toll amounts. If you decline the program and drive through a cashless toll, Enterprise will bill the toll charges plus administrative processing fees to your card on file, often weeks after the rental ends.
Note that Indianapolis itself has no toll roads, so tolls are mainly relevant if you are driving across northern Indiana or crossing certain river bridges. To avoid surprises, review the toll program terms at the Enterprise counter before signing your rental agreement in Indiana.
What documents do I need to pick up an Enterprise rental car in Indiana?
To pick up your Enterprise rental car in Indiana, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise locations in Indiana.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter. Debit and prepaid cards are not accepted for the security deposit hold; only a major credit card in the main driver's name qualifies.
How much is the security deposit for an Enterprise rental in Indiana?
When you pick up your Enterprise rental in Indiana, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary depending on the vehicle class, the specific Enterprise location in Indiana, and the season.
A few important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle
- Premium or specialty vehicles may require a higher hold amount
- Only a major credit card in the main driver's name with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
- After you return the Enterprise vehicle in Indiana, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.
Can I get cashback on tolls paid during my Enterprise rental in Indiana?
Yes, all Hola Car Rentals bookings, including Enterprise rentals in Indiana, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.
This benefit is especially useful in Indiana if you drive the Indiana Toll Road (I-90) across northern Indiana or cross any of the tolled river bridges, as those charges can add up over a multi-day Enterprise rental.
To claim your Tolls Cashback after your Indiana rental:
- Email [email protected] within 30 days of returning the Enterprise vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
What is the minimum age to rent a car from Enterprise in Indiana?
The minimum age to rent from Enterprise in Indiana without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Enterprise in Indiana but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories at Enterprise locations in Indiana.
Additional driver rules also apply: for Enterprise in Indiana, additional drivers must be at least 25 years old, and a daily fee of around US$15 plus taxes applies per additional driver unless your rate explicitly includes one free additional driver.
Regardless of age, all renters must present a valid driver's license and a major credit card in the main driver's name for the security deposit. If you are unsure whether your age or license qualifies for a specific Enterprise location in Indiana, contact Hola Car Rentals customer service before booking.
How does the fuel policy work for Enterprise rentals in Indiana?
Enterprise rentals in Indiana follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.
To avoid extra fees on your Indiana Enterprise rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles of the Enterprise return location in Indiana before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the Enterprise vehicle in Indiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Some Enterprise locations in Indiana may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
Can I add an additional driver to my Enterprise rental in Indiana?
Yes, you can add an additional driver to your Enterprise rental in Indiana, either at no cost if your rate includes one free additional driver, or for a daily fee of around US$15 plus taxes if it is not included.
To add an additional driver at the Enterprise counter in Indiana:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required ID
- Both the main driver and the additional driver must sign the rental agreement
- If the additional driver's license is not in a Latin alphabet, an International Driving Permit is also required
Only drivers listed on the Enterprise rental agreement in Indiana are covered by the vehicle's protections, such as CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections.
Check your booking confirmation before arriving at the Enterprise counter in Indiana to see whether an additional driver is already included in your rate. If it shows "Additional driver free of charge," no fee applies for the first extra driver.
Can I pick up an Enterprise car in Indiana and drop it off in another state?
Yes, one-way rentals are generally available through Enterprise in Indiana, allowing you to pick up in Indiana and return the vehicle in a different state. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.
Key points to know before booking a one-way Enterprise rental from Indiana:
- The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation
- Routes between nearby cities or states may carry a fee, while some short-distance routes may not
- Premium and large vehicle classes often carry higher repositioning fees
- Cross-border rentals (for example, driving into Canada) may be restricted or require prior authorization from Enterprise
If you change your drop-off location after booking, the rental may be repriced and a new or higher drop-off fee could apply. Always verify the one-way terms on your confirmation before picking up your Enterprise vehicle in Indiana, and confirm any cross-state driving permissions are noted in your rental agreement.
Does travel assistance cover me during an Enterprise rental in Indiana?
Yes, most Hola Car Rentals bookings, including Enterprise rentals in Indiana, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on the Indiana Toll Road, a breakdown in a remote part of the state, or a flight cancellation affecting your trip.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To use the assistance during your Enterprise rental in Indiana, call the 24-hour line at +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Indiana rental.
What insurance options should I consider for an Enterprise rental in Indiana?
When renting from Enterprise in Indiana, two main types of protection are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Enterprise rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Indiana. Some U.S. states require a minimum level of liability coverage, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage for any Enterprise rental in Indiana to ensure you are adequately protected.
A few additional points:
- Only drivers named on the Enterprise rental agreement in Indiana are covered by these protections
- Prohibited uses such as off-road driving, racing, or driving under the influence void coverage
- Report any incident to Enterprise immediately; delayed reporting can invalidate a claim
Review your Hola Car Rentals confirmation to confirm which coverages are included in your Indiana Enterprise rate before pickup.
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