Enterprise Car Hire
in United States

Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up an Enterprise hire car in the United Kingdom, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit or debit card with the driver’s name printed on the card (prepaid cards are not accepted for the security deposit)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Flight tickets or proof of travel if arriving from abroad

If your driving licence is not in English and does not use the Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in the United Kingdom.

Toll roads across the United Kingdom are generally cashless. When you rent from Enterprise in the UK, your vehicle will typically be equipped with an electronic toll device or enrolled in a plate-based billing system such as Dart Charge (M25), or other regional systems.

At the Enterprise counter, you will be offered a toll programme with two main options:

• Unlimited toll package: a fixed daily rate of approximately GBP 10 to GBP 20 per day, covering all tolls during the hire
• Pay-per-use: you pay the actual toll amount plus a daily or per-use administrative fee charged by Enterprise

If you choose not to enrol in any programme, Enterprise will still bill tolls to your credit or debit card after the hire ends, along with administrative fees. Toll charges can appear days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

You may also opt out at pickup and pay tolls manually where cash lanes exist, though cash tolls are becoming less common in the UK. If you plan to use your own transponder, inform the Enterprise agent at pickup and ask them to deactivate the vehicle’s default device to avoid duplicate charges.

The minimum age to hire from Enterprise in the United Kingdom without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a young driver surcharge, and most vehicle classes are restricted to drivers aged 25 and above.

Two regions have exceptions under local law:

• Scotland: Enterprise must hire to licensed drivers aged 18 and older, though a young driver surcharge still applies
• Wales: similar rules apply, requiring hires to drivers 18 and older with a surcharge

In most other parts of the UK, 25 is the standard minimum age, with drivers aged 21 to 24 subject to the young driver surcharge.

Vehicle classes typically restricted to drivers under 25 include Full Size, Full Size SUV, Standard, Minivan, Van, Convertible, Luxury, and Premium categories. Economy, Compact, and Intermediate SUV classes are generally available to younger drivers.

A valid driving licence and a major credit or debit card in the main driver’s name are required regardless of age. Prepaid cards are not accepted for the security deposit at Enterprise locations in the UK.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in the UK, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

The UK has extensive toll networks, including Dart Charge on the M25, so this benefit can provide meaningful savings depending on your route.

To claim your cashback after returning the Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Enterprise counter, and a toll receipt or itemised invoice showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

Yes, a physical major credit or debit card in the main driver’s name with the driver’s name printed on the card is required at every Enterprise location in the UK. The card is used to place a temporary authorisation hold at pickup.

Typical security authorisation holds at Enterprise locations in the UK range from approximately GBP 200 to GBP 400 for standard vehicles. Premium or speciality classes may require a higher hold. This is a temporary authorisation, not a charge, but it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

Important points to remember:

• Debit cards and prepaid cards are not accepted for the security hold at Enterprise in the UK
• Virtual or single-use card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party
• Even if you prepaid your booking online, you must still present a physical credit or debit card at the Enterprise counter

Bring a backup card in case your primary card is declined, and inform your bank of your travel dates to prevent fraud blocks on the authorisation.

Yes, you can add an additional driver to your Enterprise hire in the UK, either included in your rate or for a fee payable at the counter.

When an additional driver is not included in your booking, Enterprise charges GBP 10 to GBP 20 per day plus applicable taxes for each extra driver in the UK. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter:

• The additional driver must be present at pickup with a valid driving licence
• They must meet the minimum age requirements for the UK (25, or 21 to 24 with a young driver surcharge)
• If their licence uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. If someone drives who is not named on the contract, cover may be void and additional charges may apply. To add a driver after pickup, visit an Enterprise branch to update the agreement.

The United Kingdom operates several regional electronic toll systems, and knowing which one applies to your area will help you manage costs when driving an Enterprise hire.

Major toll systems by region:

• Dart Charge: on the M25 motorway around London
• Severn Crossings: tolls on the Severn Bridge and Prince of Wales Bridge
• London Congestion Charge: applicable in central London

Cash toll booths are rare or nonexistent on most of these roads. Your Enterprise vehicle in the UK will either have a transponder installed or be enrolled in a plate-based billing system. Tolls not covered by a programme you enrol in at the Enterprise counter will be billed to your credit or debit card after the hire, along with administrative processing fees. Some charges may appear weeks after your return date.

Typical toll costs vary widely by route, from a few GBP on local crossings to over GBP 20 on major motorways.

Enterprise hires in the UK may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you select. Always check your booking confirmation to confirm what is included before arriving at the Enterprise counter.

CDW and LDW reduce your financial liability for damage to the vehicle from a collision, theft, or vandalism. However, they do not cover everything:

• Third-party liability (injuries or property damage to others) requires separate insurance such as third-party liability cover
• Tires, wheels, undercarriage, and roof damage are often excluded
• Damage caused by prohibited use, such as off-road driving or driving under the influence, is not covered
• Only drivers listed on the hire agreement are covered

Regarding third-party liability in the UK, some regions require hire companies to include minimum liability cover, but not all do. It is strongly recommended to add Liability Insurance Supplementary (up to GBP 250,000) to your hire in the UK if it is not already included in your rate.

Review the hire agreement carefully at the Enterprise counter and confirm which coverages are active before driving away.

Enterprise hires in the UK follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your Enterprise hire:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, you may be charged for the shortfall at the operator’s refuelling rate, which is typically higher than retail pump prices, plus an administrative fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the policy and may incur additional charges.

Yes, one-way hires are available through Enterprise in the UK, allowing you to pick up in one city and return in another. However, a drop-off fee may apply depending on the route, vehicle class, and distance between locations.

How one-way fees work with Enterprise in the UK:

• Same-city airport to city centre: often no drop-off fee
• City to city within the same region: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-country or remote routes: fees are usually higher and some routes may not be available

The drop-off fee is shown during the booking process under the 'To pay at destination' section on the details page of your selected rate. It is not included in pre-paid rates and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at the time of booking.

Cross-border one-way hires between the UK and neighbouring countries such as Ireland may be restricted or carry higher fees depending on the operator’s policies. Always check your booking confirmation for the exact fee and any territorial restrictions before picking up the vehicle.

Most bookings made through Hola Car Rentals, including Enterprise hires in the UK, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents of the UK or Ireland. UK residents do not qualify for this coverage.

For eligible travellers renting from Enterprise in the UK, the travel assistance typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the hire vehicle (that is CDW or LDW) or third-party liability to others (that is third-party insurance). It also does not cover pre-existing medical conditions.

To contact the assistance line 24/7, call +44 20 7946 0999 or contact via WhatsApp at +44 7912 345678. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your itinerary.

Enterprise hires in the UK follow a specific cancellation policy that differs from other rental partners. For Avis, Budget, and Enterprise bookings, the cancellation window is 48 hours before the scheduled pickup time.

Key points about cancelling an Enterprise hire in the UK:

• Cancellations made more than 48 hours before pickup are generally eligible for a full refund
• Cancellations made within 48 hours of pickup may incur a cancellation fee
• If you do not show up for your pickup without cancelling, the booking is typically forfeited with no refund

Enterprise in the UK will hold your reservation for up to 24 hours if your flight is delayed. If your delay exceeds 24 hours from the original pickup time, contact support as soon as possible, as changes are not guaranteed.

To cancel or amend your hire in the UK, use the Manage Booking link in your confirmation email. Refund processing times vary depending on your payment method and bank, but allow several working days for the credit to appear on your statement.

Yes, certain Hola Car Rentals rates fulfilled by Enterprise's affiliated brands Avis and Budget in the UK waive the young driver surcharge for the main driver aged 21 to 24, but only when specific conditions are met. Note that this exception applies to Avis and Budget specifically, not directly to Enterprise, within the same partner group.

To qualify for the underage fee waiver in the UK, all of the following must apply:

• The main driver is between 21 and 24 years old
• The main driver is a citizen or resident of Latin America or the Caribbean
• The Hola Car Rentals confirmation explicitly states that the underage fee is waived
• The vehicle selected belongs to an eligible category: Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV

This exception does not apply to travellers from Europe, Asia, Africa, or other regions outside Latin America and the Caribbean. It also does not cover additional drivers aged 21 to 24, who may still be charged the underage fee or be denied at the counter.

If the counter incorrectly charges the underage fee despite the waiver appearing on your confirmation, complete the hire, keep all paperwork, and contact Hola Car Rentals support. No Extra Charges© Coverage may apply after verification.