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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Morrisville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Morrisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Morrisville.
Will I face unexpected charges at the Enterprise counter in Morrisville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Morrisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Morrisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Enterprise hire car at the Morrisville RDU airport location?
The Enterprise location serving Morrisville is at the Raleigh-Durham International Airport consolidated hire car facility at 1008 Rental Car Dr, Morrisville, NC 27560. After landing and collecting your baggage, exit the terminal and look for the free shuttle bus stop. Board the Enterprise shuttle to reach the consolidated hire car centre, where you will complete check-in at the counter and receive your vehicle.
When you arrive at the Enterprise counter in Morrisville, have the following ready:
- Your booking confirmation
- A valid, unexpired driver’s licence (physical, not digital)
- A major credit card in the main driver’s name for the authorisation hold
- Your passport or government-issued photo ID
If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also bring an International Driving Permit (IDP) as a translation alongside your original licence.
What documents do I need to pick up my Enterprise hire car in Morrisville?
To collect your Enterprise hire car in Morrisville, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, unexpired driver’s licence with a photo (physical card only)
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your licence is not in English and does not use a Latin alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Enterprise counter in Morrisville. The IDP is a translation only and must be carried alongside your original licence, not as a replacement for it.
Make sure all names match across your licence, passport, and credit card to avoid issues at pick-up.
Is a credit card required to hire from Enterprise in Morrisville?
Yes, a major credit card in the main driver’s name is required to hire from Enterprise in Morrisville. The card must be physical and have the driver’s name printed on it. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation hold.
At the Enterprise counter in Morrisville, a temporary authorisation hold will be placed on your card at pick-up. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location policy.
A few things to keep in mind before arriving:
- Make sure your card has enough available credit to cover both the hold and any expected charges
- Notify your bank of your travel plans to prevent the authorisation from being flagged or declined
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your booking, you must still present a physical credit card at the Enterprise counter in Morrisville for the deposit hold.
Are there toll roads near Morrisville and how does Enterprise handle them?
Yes, toll roads operate near Morrisville, and all of them are fully cashless. North Carolina uses all-electronic tolling with no traditional toll booths, so you cannot pay with cash at any point on these roads.
The main toll road relevant to drivers hiring from Enterprise in Morrisville is the Triangle Expressway, which runs approximately 19 miles connecting the Raleigh and Durham area. Typical costs for a standard 2-axle vehicle are up to US$3.60 electronically, or around US$4.05 to US$4.19 for NC Quick Pass holders on specific sections as of 2026. The Monroe Expressway is another nearby toll road, with costs up to US$2.66 electronically or US$4.10 by mail for a 2-axle vehicle.
Compatible transponders include NC Quick Pass, E-ZPass, SunPass, and Peach Pass. Using NC Quick Pass provides a 35% discount off the bill-by-mail rate.
Your Enterprise hire vehicle in Morrisville will include an electronic toll device. At the counter you can choose:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the programme)
- A pay-per-use option where actual tolls plus administrative processing fees are billed to your card after the hire
If you opt out of the Enterprise toll programme, tolls are still captured by plate-reading cameras and billed to the vehicle owner, which means charges will be passed to you with additional fees.
Can I get toll cashback on my Enterprise hire in Morrisville?
Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Morrisville, include Tolls Cashback. This benefit reimburses you up to 5% of your total booking value for tolls paid during your hire period.
Given that the Morrisville area uses fully cashless toll roads such as the Triangle Expressway and Monroe Expressway, you are likely to incur toll charges during your hire. The Tolls Cashback benefit helps offset those costs.
To claim your cashback after returning your Enterprise vehicle in Morrisville:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return your Enterprise car in Morrisville.
What is the young driver surcharge at Enterprise in Morrisville?
Yes, Enterprise charges a young driver surcharge in Morrisville for renters between the ages of 21 and 24. The underage surcharge at Enterprise is US$25 per day, in addition to the base hire rate.
Drivers under 21 are not eligible to hire from Enterprise in Morrisville. Drivers aged 21 to 24 are restricted to specific vehicle classes, generally Economy through Full Size cars, Cargo vans or Minivans, and Compact, Small, or Standard SUVs with up to 5 passengers. Premium, luxury, speciality, and larger vehicle classes are typically reserved for renters aged 25 and older.
A few additional points to keep in mind:
- The surcharge is paid at the Enterprise counter in Morrisville and is not included in your prepaid rate
- All standard document and credit card requirements still apply regardless of age
- Additional drivers aged 21 to 24 may also be subject to the surcharge or may not be accepted depending on location rules
If you are between 21 and 24, budget for this daily fee when comparing hire options in Morrisville.
How do I add an additional driver to my Enterprise hire in Morrisville?
Yes, you can add an additional driver to your Enterprise hire in Morrisville, but the additional driver must be physically present at the counter at the time of pick-up. They cannot be added remotely or over the phone.
At the Enterprise counter in Morrisville, the additional driver must:
- Present a valid, unexpired driver’s licence in physical form
- Present a passport or government-issued photo ID if requested
- Sign the hire agreement alongside the main driver
- Meet the minimum age requirements (21 or older for Enterprise in Morrisville)
The fee for an additional driver at Enterprise is US$15 per day plus applicable taxes. However, some Hola Car Rentals rate plans include one additional driver at no extra charge. Check your booking confirmation before arriving at the counter to see whether this is included in your rate.
Only drivers listed on the hire agreement are covered by the hire protections such as CDW/LDW and liability coverage. Anyone who drives the Enterprise vehicle in Morrisville without being named on the contract may void those protections.
Can I return my Enterprise car after hours in Morrisville?
Yes, after-hours vehicle return is available at Enterprise locations in the Morrisville area. The process depends on which location you are returning to.
For the Enterprise location at the RDU consolidated hire car centre at 1008 Rental Car Dr in Morrisville, return the vehicle to the designated drop-off area at that centre. For neighbourhood or city branch locations, the standard after-hours procedure applies: lock the vehicle, place the keys in the key drop box at the branch, and keep a record of the vehicle's condition.
Important things to know about after-hours returns at Enterprise in Morrisville:
- You remain responsible for the vehicle's condition until the branch opens and staff inspect it
- Take photos of the car's exterior and fuel gauge before leaving it
- Keep your final fuel receipt showing the date, time, and station address
- Note the odometer reading and any pre-existing damage documented on your agreement
Branch hours for neighbourhood Enterprise locations in the Morrisville area are typically Monday through Friday 08:00 to 17:30 and Saturday 08:00 to 12:00, with Sunday closed. Confirm the exact hours for your specific Enterprise location in Morrisville on your hire agreement.
What travel assistance is included with my Enterprise booking in Morrisville?
Most Hola Car Rentals bookings, including Enterprise hires in Morrisville, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you encounter an unexpected situation while driving in the Morrisville area or on nearby highways such as NC 540 or the Triangle Expressway.
The travel assistance coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Enterprise hire in Morrisville, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Please note that this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself, which is handled separately by CDW/LDW cover. Review your booking confirmation for the exact terms and coverage limits that apply to your Enterprise hire in Morrisville.
What fuel policy applies to Enterprise hires in Morrisville?
Enterprise hires in Morrisville follow a Full-to-Full fuel policy. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the end of your Enterprise hire in Morrisville:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in Morrisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
If the vehicle was not full at pick-up, ask the Enterprise agent in Morrisville to record the exact starting level on the hire agreement. You are then only required to return it at that same level.
Can I hire an Enterprise car in Morrisville and return it in a different city?
Yes, one-way hires are possible with Enterprise in Morrisville, but a drop-off fee may apply depending on your return location, the distance between cities, and the vehicle class you select.
Common patterns for one-way hires from Morrisville:
- Returning to another location within the same metro area may carry little or no drop-off fee
- Returning to a different city or state will typically incur a drop-off fee that varies by route and vehicle class
- Cross-border one-way hires, for example returning in Canada, may be restricted or carry significantly higher fees
When booking your Enterprise hire in Morrisville, the drop-off fee will be shown on the rate details page under the section labelled as payable at destination. Review this before confirming your booking so there are no surprises at the counter.
If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the Enterprise location and may increase the fee or affect vehicle availability. Always confirm the drop-off terms on your hire agreement when collecting your Enterprise car in Morrisville.
Does Enterprise in Morrisville have construction or road changes I should know about?
Yes, drivers picking up from Enterprise in Morrisville should be aware of ongoing road construction that can affect navigation in the area. The Morrisville Parkway Extension has been undergoing widening from two to four median-divided lanes, and the NC 540 interchange near Morrisville features complex quadrant-specific designs and roundabout-to-signal conversions during the widening project.
Key points for Enterprise renters driving in Morrisville:
- Expect temporary lane shifts on Carpenter Road, Town Hall Drive, and Franklin Upchurch Sr. Street intersections as construction sequences through the area
- The NC 540 and Morrisville Parkway interchange can be confusing for first-time drivers, particularly when travelling between Cary and Morrisville
- The Morrisville Parkway corridor runs from NC 54 (Chapel Hill Road) to Davis Drive with a 35 mph speed limit and varying access points
- Navigation apps may not always reflect the latest lane configurations, so follow posted signage carefully
When you collect your Enterprise vehicle in Morrisville, consider using a GPS or navigation app and allow extra time for your first few trips through the area until you are familiar with the current road layout.
What insurance options should I consider for my Enterprise hire in Morrisville?
When hiring from Enterprise in Morrisville, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise hire vehicle itself. If your booking includes CDW/LDW, you are responsible for any applicable excess per incident unless your confirmation explicitly states zero excess. Common exclusions include tyres, undercarriage, roof damage, and incidents involving prohibited use such as off-road driving.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving. In North Carolina, not all hire situations automatically include sufficient liability cover, so reviewing whether your Enterprise booking in Morrisville includes this protection is important.
Things to confirm at the Enterprise counter in Morrisville:
- Whether CDW/LDW is included in your rate and what the excess amount is
- Whether third-party liability cover is included or needs to be added
- That all drivers are named on the hire agreement, as cover only applies to listed drivers
CDW/LDW does not cover damage to other vehicles or injuries to third parties. For complete protection during your Enterprise hire in Morrisville, pairing both CDW/LDW and LIS/ALI/SLI is recommended.
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