VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Doral include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Doral, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Doral.
Will I face unexpected charges at the counter when I rent a car in Doral through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car pickup counters located in Doral?
Rental car counters in Doral are located at off-airport city addresses, not inside Miami International Airport terminals. Each brand operates from its own facility, so you will need to know your specific provider's address before arriving.
- Dollar and Thrifty: 7930 NW 36th St, Suite 2101, Doral, FL 33166
- Enterprise: 9831 NW 58th St, Suite 143, Doral, FL 33178
- Avis and Budget: 1455 NW 107th Ave (kiosk at Miami International Mall East Entrance), Doral, FL 33172
- SIXT: InterContinental Hotel, 2505 NW 87th Ave, Doral, FL 33172 (follow signs inside the hotel to the branch and return keys there)
Because these Doral locations are off-airport, you will need to arrange your own transport from Miami International Airport, typically a taxi, rideshare, or private transfer, which takes roughly 10 to 15 minutes. No consolidated rental car shuttle connects MIA terminals directly to Doral city counters. Check your booking confirmation for the exact address of your assigned brand before you travel.
What are the counter hours for rental car locations in Doral?
Counter hours at Doral rental locations vary by brand and are generally shorter than airport facilities. None of the Doral providers listed below offer confirmed after-hours pickup, so plan your arrival accordingly.
- Enterprise (9831 NW 58th St, Doral): Monday to Friday 07:30 to 18:00, Saturday 09:00 to 13:00, Sunday closed
- SIXT (InterContinental Hotel, Doral): Monday to Friday 09:00 to 17:00, Saturday and Sunday and public holidays 08:00 to 12:00
- Avis (Miami International Mall, Doral): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 16:00, Sunday 10:00 to 13:00
Hours can change on public holidays. If your flight is delayed and you expect to arrive outside these windows, rental companies will generally hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible. Always confirm current hours directly with your assigned brand using the contact details on your booking confirmation.
Are toll roads common when driving in Doral?
Yes, toll roads are very common when driving in and around Doral, and nearly all of them are cashless.
Doral sits at the intersection of several major expressways, including the SR-826 Palmetto Expressway to the east, the SR-836 Dolphin Expressway to the south, and the SR-821 Florida Turnpike to the west. Most trips from Doral to other parts of Miami-Dade County will pass through at least one toll segment. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.
Florida uses the SunPass and E-PASS electronic systems. All rental vehicles come equipped with a transponder or plate-based billing device. At the Doral pickup counter you will typically have two options:
- Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental
- Pay per use: actual toll charges plus daily or administrative processing fees billed after your rental ends
If you prefer to use your own visitor toll pass, inform the counter agent in Doral so they can deactivate the vehicle's default device and prevent duplicate charges. There are no congestion charges or emissions zones in Doral or anywhere in Florida.
Can I get cashback on tolls paid during my Doral rental?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Doral rental.
Given that Doral is surrounded by cashless expressways such as the SR-836 Dolphin Expressway, the SR-826 Palmetto Expressway, and the Florida Turnpike, toll costs can add up quickly. The cashback benefit helps offset those charges.
To claim your refund after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing charges paid during your Doral rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterward.
What documents do I need to pick up a rental car in Doral?
To pick up a rental car in Doral you must present a complete set of physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP is a translation only and must be carried alongside the original license
- Passport or valid government-issued photo ID
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
Visitors from countries whose licenses use the Latin alphabet can generally drive in Florida on their foreign license, though an IDP is recommended as a precaution. If you think you may need an IDP, obtain it in your home country before traveling, as it cannot be issued abroad. Name mismatches between your license, passport, and credit card are a common cause of problems at Doral counters, so verify all documents match before you travel.
Is a credit card required to rent a car in Doral?
Yes, a physical major credit card in the main driver's name is required at every Doral rental counter to cover the security deposit hold.
The card must have the driver's name printed on it and must be presented physically at pickup. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the deposit, even if you have already prepaid your booking online.
At Doral locations, typical security deposit holds for standard vehicles in the United States range from approximately US$300 to US$400. The hold is a temporary authorization that reduces your available credit until the rental closes and your bank releases it, which can take up to 15 business days after return.
- Bring a backup credit card in your own name in case your primary card is declined
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
- Confirm your card has sufficient available credit to cover both the hold and any expected charges
If someone else wants to pay, that person must become the main driver on the Doral rental agreement.
Are there extra taxes and fees when renting a car in Doral?
Yes, renting a car in Doral involves local taxes and fees that may be due at the counter in addition to your prepaid rate.
Because Doral is located within Miami-Dade County, rentals are subject to Florida and county-level charges. These can include:
- Miami-Dade County rental tax of approximately 7%
- Concession recovery fees of approximately 10 to 12% at airport-adjacent locations
- Customer facility charges of approximately US$4.50 to US$6.50 per rental day at certain locations
Off-airport Doral locations, such as the Enterprise branch on NW 58th Street or the SIXT counter at the InterContinental Hotel, typically carry lower concession fees than rentals picked up directly at Miami International Airport, which can result in savings of 20 to 40% compared to on-airport rates.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as due at pickup. Review that breakdown carefully before arriving at the Doral counter so there are no surprises.
What is the minimum age to rent a car in Doral?
The minimum age to rent a car in Doral without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee that varies by brand.
- Avis and Budget: approximately US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: approximately US$15 per day plus taxes
Drivers under 25 are also restricted from renting certain vehicle classes at Doral locations. Categories such as full-size SUVs, luxury, premium, convertible, and minivan are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
If you are from Latin America or the Caribbean and are aged 21 to 24, some Avis and Budget rates booked through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this exception is shown for your Doral reservation.
Regardless of age, a valid driver's license and a physical major credit card in the main driver's name are always required at the Doral counter.
Does travel assistance cover me if something happens during my Doral rental?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving in or around Doral.
Given that Doral sits at the junction of several high-volume expressways including the SR-836 Dolphin Expressway and the Florida Turnpike, having assistance available for unexpected situations on the road is a practical benefit. Coverage typically includes:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms that apply to your Doral rental.
What is the fuel policy for rental cars in Doral?
The standard fuel policy for rentals in Doral is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup at your Doral counter, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.
When returning your Doral rental, refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.
- If you return the vehicle below the recorded starting level, the partner will charge for the fuel shortfall at their own refueling rate, which is typically higher than pump price, plus a service fee
- If the vehicle was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level
Some Doral counter locations may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
Can I add an additional driver to my Doral rental?
Yes, you can add an additional driver to your Doral rental, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it is not shown, fees apply per brand:
- Avis, Budget, and Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: approximately US$15 per day plus taxes
The additional driver must be physically present at the Doral counter at pickup. They must bring their own valid driver's license and, if their license uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the rental agreement.
Only drivers named on the agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Doral rental who is not listed on the contract, those protections may be void.
What driving challenges should I expect in Doral as a first-time visitor?
Doral has several road characteristics that can catch first-time visitors off guard, particularly those unfamiliar with Miami-Dade County's expressway network.
- Most trips in and out of Doral funnel onto a small number of high-volume arterials, including NW 36th Street and NW 12th Street, which connect to the SR-826 Palmetto Expressway, SR-836 Dolphin Expressway, and SR-821 Florida Turnpike
- Some arterials in Doral mix two-way and one-way classifications with raised medians, which can create unexpected directional shifts for drivers navigating from expressway on-ramps
- The NW 87th Avenue and NW 12th Street interchange with SR-836 includes triple left turns, slip ramps, and flyovers that can be confusing on a first pass
- Certain segments between NW 97th and NW 109th Avenues use reversible lanes for peak-hour traffic relief, which is uncommon in most U.S. suburbs
- Ongoing road expansion projects in Doral along corridors such as NW 58th Street and NW 41st Street may cause temporary detours and signal changes
Nearly all expressways around Doral are cashless toll roads, so make sure your rental vehicle's toll device is properly set up before you leave the counter. Using a GPS or navigation app is strongly recommended for first-time drivers in Doral.
Can I pick up my rental car earlier than the scheduled time in Doral?
Yes, early pickup is sometimes possible at Doral rental locations, but it depends on vehicle availability at the specific branch on that day and is never guaranteed.
If you arrive at a Doral counter before your scheduled pickup time, ask the agent whether an earlier start is available. If the vehicle is ready, the partner may allow it. However, changing your official pickup time before arriving can reprice your reservation, so check your booking confirmation before making any changes.
Keep in mind that Doral counter hours are more limited than airport facilities. For example, the Enterprise branch on NW 58th Street opens at 07:30 on weekdays, and the SIXT location at the InterContinental Hotel opens at 09:00. Arriving before opening time means you will need to wait regardless of your reservation time.
If your flight lands early and you want to head directly to a Doral location, factor in the 10 to 15 minute transfer time from Miami International Airport plus any counter queue time. Rental companies will hold your booking for up to 24 hours from the original pickup time if you are running late, but early arrivals are handled at the counter's discretion.
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