Car Hire
Honolulu

Hola Car Rentals is the only premium partner of the top car hire brands operating in Honolulu, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Honolulu.

No. With Hola Car Rentals, all costs and charges for your booking in Honolulu are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Honolulu charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car companies at Honolulu Airport operate from a single Consolidated Hire Car Facility (CONRAC) located at 300 Rodgers Blvd, Honolulu, HI 96819. Brand counters are on Level 2 of that building.

To reach CONRAC from your terminal, follow the free hire car shuttle:

• Terminal 1: board at the ground-level median (blue and white curb) across from Baggage Claims 8 and 9
• Terminal 2: board at the ground-level median across from Baggage Claim 18, or walk the signed path if you arrive at Baggage Claims 26 or 31, which have direct access to CONRAC
• Terminal 3: board outside the terminal building

The shuttle is free and operates daily from approximately 04:00 to midnight. Plan roughly 10 to 15 minutes from the curb to the counter. Once inside CONRAC, go to Level 2, locate your brand, complete paperwork, and proceed to the vehicle bay. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport if you hold a foreign licence.

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, including Honolulu. Unlike most U.S. mainland destinations, Hawaii has no cashless toll systems, transponder programmes, or congestion charges of any kind.

This means you will not need to enrol in a toll programme, purchase a daily toll pass, or worry about post-hire toll invoices during a trip that stays on Oahu. There are also no emission zones or city-centre driving fees similar to those found in some European cities.

If you plan to drive a hire car from Honolulu to another U.S. state or region after your Hawaii trip, toll roads may apply at that destination. In that case, the Tolls Cashback benefit included with all Hola Car Rentals bookings would apply: you can claim up to 5% of your total booking value back for tolls paid during the hire period.

To collect your hire car in Honolulu, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy)
• A passport or valid government-issued photo ID (required for visitors from outside the U.S.)
• A physical major credit card in the main driver’s name, with the name printed on the card, for the security deposit authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for non-U.S. citizens)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without the original licence.

Honolulu hire counters do not accept digital documents, prepaid cards, or virtual card numbers for the deposit. Bring a backup credit card in your name in case your primary card is declined.

Hiring a car at Honolulu Airport (HNL) involves several Hawaii-specific surcharges on top of the base rate. These can add 25% to 35% to your total cost and include:

• Airport Concession Recovery Fee (ACRF): up to 12.4% of the base rate
• Customer Facility Charge (CFC): approximately GBP 4.50 to GBP 5.60 per day
• Hawaii General Excise Tax: 4.712% state rate plus 0.5% Honolulu County surcharge
• Vehicle Hire Surcharge: up to GBP 5.00 per day in Honolulu County

These fees are standard for airport hires in Honolulu and are not unique to any one hire brand. Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation shows a fee as included and the counter still charges it separately, the No Extra Charges© guarantee may apply. Review your confirmation carefully before arriving at the CONRAC facility.

In Honolulu, the minimum age to hire a car without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee, and most vehicle classes are restricted to renters aged 25 and older.

Typical young-driver surcharges in Honolulu range from approximately US$25 to US$35 per day, depending on the hire brand. Restricted vehicle classes for under-25 drivers generally include full-size sedans, SUVs, minivans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are usually available to younger renters.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates booked through Hola Car Rentals may waive the underage fee for the main driver on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.

Drivers under 21 cannot hire in Honolulu through standard partner brands. All renters, regardless of age, must present a valid driver’s licence and a physical major credit card in their name at the Honolulu counter.

Hire cars in Honolulu follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer. If the tank is not full at pickup, the recorded level becomes your return target.

Before returning your car to the CONRAC facility at 300 Rodgers Blvd in Honolulu, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. Returning the car full is always the most cost-effective option in Honolulu.

Yes, driving in Honolulu has several features that can surprise visitors accustomed to mainland U.S. roads.

• Bus-only lanes: King Street has a red-painted eastbound bus-only lane from Dillingham Boulevard to Punchbowl Street. General vehicles may only use it to make a right turn. Entering it otherwise can result in a fine.
• H-1 Freeway interchanges: The Waialae Interchange (Exit 26B) uses overlapping wye ramps with sharp curves and narrow lanes. The Kahauiki Interchange merges three lanes from H-201 into two lanes on H-1 eastbound via multi-level ramps emerging from a tunnel. Closely spaced exits between Exits 20B and 22 create short weaving zones.
• Pedestrian priority: Honolulu enforces strong pedestrian right-of-way through raised crosswalks, crosswalk gateways, and Barnes Dance all-pedestrian signal phases that stop all vehicle traffic simultaneously.
• Roundabouts: Some intersections in Honolulu use counter-clockwise roundabouts with delineators instead of stop signs.
• Rail construction: Ongoing HART guideway construction causes lane shifts and barriers along Kamehameha Highway and Dillingham Boulevard year-round.

Drive cautiously on the H-1 through Honolulu, especially near downtown exits, and allow extra time for unfamiliar interchanges.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to hires in Honolulu as well. However, this benefit is available only to customers who are not residents of the United States or Canada.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency, a breakdown on the H-1 freeway, or any other covered incident during your Honolulu hire, contact the assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and any exclusions that apply to your Honolulu trip. This benefit does not cover damage to the hire vehicle itself; that is handled by CDW/LDW.

Yes, you can add an additional driver to your Honolulu hire, but the process must be completed at the counter during pickup.

The additional driver must be physically present at the CONRAC facility in Honolulu when you collect the vehicle. They must bring their own valid driver’s licence and, if their licence uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the hire agreement.

Whether a fee applies depends on your booking:

• If your confirmation states "Additional driver free of charge," the first extra driver is included at no cost
• If not included, fees are charged per day at the counter: Avis, Budget, and Payless charge approximately US$13 per hire day (capped at GBP 65); Hertz, Dollar, and Thrifty charge approximately US$13.50 per day (capped at GBP 189); Alamo, National, and Enterprise charge approximately GBP 15 per day

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives the Honolulu hire without being named on the contract may void your cover. If you need to add a driver after pickup, visit a branch location to update the agreement.

Yes, one-way hires are possible in some cases, but availability and fees depend on the route and the hire brand you are booked with.

Returning a car to a different location within Honolulu, such as from the airport CONRAC facility to a city-centre location like the Sheraton Waikiki or International Market Place, may or may not carry a drop-off fee depending on the specific route and partner. The fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation.

Returning a Honolulu hire to a location on a different Hawaiian island is generally not permitted, as vehicles cannot be transported between islands by road. Cross-island one-way returns would require a separate booking for each island.

If you want to change your drop-off location after booking, contact support before your pickup date, as mid-hire route changes must be approved by the partner and may result in re-pricing or additional fees. Always verify the drop-off terms on your Honolulu booking confirmation before making any changes.

Hire cars in Honolulu do not automatically include full insurance coverage. You should consider two main types of protection when collecting your vehicle at the CONRAC facility.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero excess. CDW/LDW does not cover damage to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Honolulu. Hawaii state law does not universally require hire companies to include minimum liability coverage, so confirming this protection is in place is important. Adding supplemental liability coverage of up to US$300,000 is strongly recommended.

Before accepting or declining coverage at the Honolulu counter, check whether your personal auto insurance policy or credit card extends to hire vehicles in Hawaii. If your licence is from outside the U.S., your home policy likely does not apply. Only drivers named on the hire agreement are covered by any protection you purchase.

At pickup in Honolulu, the hire company will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicle classes at Honolulu Airport, typical holds are approximately US$300 to US$400 on a major credit card. Premium, speciality, or larger vehicle classes may carry higher holds. The exact amount is set by the hire brand at the CONRAC counter and can vary by season and location.

Important requirements for the deposit in Honolulu:

• The card must be a physical major credit card (Visa, Mastercard, Amex, or similar) with the main driver’s name printed on it
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit hold
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the car, the hold is released by the hire company, but your bank controls when it reappears in your available balance, which can take up to 15 business days. Bring a backup credit card to your Honolulu pickup in case your primary card is declined.

Most hire car brand counters at the Honolulu Airport CONRAC facility operate extended hours, typically from approximately 05:00 to 01:00 daily. Budget, for example, operates from 05:00 to 01:00. The free shuttle connecting the terminals to CONRAC runs from approximately 04:00 to midnight.

City-centre Honolulu locations, such as those near Waikiki on Kalakaua Avenue, generally operate shorter hours, typically 08:00 to 16:00 on weekdays, and may have reduced or no service on weekends. However, several Waikiki locations including the Sheraton Waikiki, The Twin Fin, and International Market Place offer 24-hour drop-off service.

If your flight arrives late at night or very early in the morning in Honolulu, confirm your specific brand's counter hours on your booking confirmation before travelling. Hire companies will generally hold your reservation for up to 24 hours after the scheduled pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking.