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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 8 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 6 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 3 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 3 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 3 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 months ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 months ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 months ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 months ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 months ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 month ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 month ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 4 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 3 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 3 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 weeks ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 weeks ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 weeks ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 2 weeks ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 1 week ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 1 week ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 6 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 6 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 5 days ago
"Very good prices"
H.M. F.
H.M. F.
5 4 days ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Hendry
Hendry
5 2 days ago
"Fast & easy process, nice car and overall satisfied with this booking"
Graham Wylie
Graham Wylie
5 yesterday
"Affordable pricing and effortless booking process, thanks"
Allan Ragobar
Allan Ragobar
5 yesterday
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Evelyn Cifuentes
Evelyn Cifuentes
5 18 hours ago
"Excellent"

About hiring a car at Doral Airport

Doral sits minutes from Miami International Airport (MIA), which is where every major hire brand operates — all from the consolidated Rental Car Centre at 3900 NW 25th Street. Getting there from baggage claim means following the purple signs to the third-level MIA Mover station, then riding the free automated train roughly four minutes to the RCC's fourth level, where counters for all brands share a single lobby. International arrivals should plan 90 to 180 minutes from touchdown to driving out, since immigration and baggage claim add significant time before you even board the MIA Mover; domestic arrivals typically clear in 60 to 120 minutes. Counter queues run longest between midday and early evening, so a morning arrival generally moves faster. On the road, Miami-area highways are fully cashless — no toll booths accept cash — so the hire company will offer a daily toll package, typically around US$ 5 to US$ 8 per day, to cover SunPass charges; skipping it means tolls are billed at the higher pay-by-plate rate plus an admin fee that may arrive weeks after your trip. Budget for an authorisation hold of roughly US$ 200 to US$ 400 on a credit card in the primary driver's name — debit cards are not accepted. If your licence uses a non-Latin script, bring an International Driving Permit alongside the original.

Frequently Asked Questions

What does my Hola Car Rentals booking in Doral include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Doral, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Doral.

Will I face unexpected charges at the counter when I hire a car in Doral through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the hire car pickup counters located in Doral?

Hire car counters in Doral are located at off-airport city addresses, not inside Miami International Airport terminals. Each brand operates from its own facility, so you will need to know your specific provider's address before arriving.

  • Dollar and Thrifty: 7930 NW 36th St, Suite 2101, Doral, FL 33166
  • Enterprise: 9831 NW 58th St, Suite 143, Doral, FL 33178
  • Avis and Budget: 1455 NW 107th Ave (kiosk at Miami International Mall East Entrance), Doral, FL 33172
  • SIXT: InterContinental Hotel, 2505 NW 87th Ave, Doral, FL 33172 (follow signs inside the hotel to the branch and return keys there)

Because these Doral locations are off-airport, you will need to arrange your own transport from Miami International Airport, typically a taxi, rideshare, or private transfer, which takes roughly 10 to 15 minutes. No consolidated hire car shuttle connects MIA terminals directly to Doral city counters. Check your booking confirmation for the exact address of your assigned brand before you travel.

What are the counter hours for hire car locations in Doral?

Counter hours at Doral hire locations vary by brand and are generally shorter than airport facilities. None of the Doral providers listed below offer confirmed after-hours pickup, so plan your arrival accordingly.

  • Enterprise (9831 NW 58th St, Doral): Monday to Friday 07:30 to 18:00, Saturday 09:00 to 13:00, Sunday closed
  • SIXT (InterContinental Hotel, Doral): Monday to Friday 09:00 to 17:00, Saturday and Sunday and public holidays 08:00 to 12:00
  • Avis (Miami International Mall, Doral): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 16:00, Sunday 10:00 to 13:00

Hours can change on public holidays. If your flight is delayed and you expect to arrive outside these windows, hire companies will generally hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible. Always confirm current hours directly with your assigned brand using the contact details on your booking confirmation.

Are toll roads common when driving in Doral?

Yes, toll roads are very common when driving in and around Doral, and nearly all of them are cashless.

Doral sits at the intersection of several major expressways, including the SR-826 Palmetto Expressway to the east, the SR-836 Dolphin Expressway to the south, and the SR-821 Florida Turnpike to the west. Most trips from Doral to other parts of Miami-Dade County will pass through at least one toll segment. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.

Florida uses the SunPass and E-PASS electronic systems. All hire vehicles come equipped with a transponder or plate-based billing device. At the Doral pickup counter you will typically have two options:

  • Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire
  • Pay per use: actual toll charges plus daily or administrative processing fees billed after your hire ends

If you prefer to use your own visitor toll pass, inform the counter agent in Doral so they can deactivate the vehicle's default device and prevent duplicate charges. There are no congestion charges or emissions zones in Doral or anywhere in Florida.

Can I get cashback on tolls paid during my Doral hire?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Doral hire.

Given that Doral is surrounded by cashless expressways such as the SR-836 Dolphin Expressway, the SR-826 Palmetto Expressway, and the Florida Turnpike, toll costs can add up quickly. The cashback benefit helps offset those charges.

To claim your refund after returning the vehicle:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid during your Doral hire period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterwards.

What documents do I need to pick up a hire car in Doral?

To pick up a hire car in Doral you must present a complete set of physical documents at the counter. Digital copies are not accepted.

  • Original, unexpired driver's licence in the main driver's name
  • International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP is a translation only and must be carried alongside the original licence
  • Passport or valid government-issued photo ID
  • Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit authorisation hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

Visitors from countries whose licences use the Latin alphabet can generally drive in Florida on their foreign licence, though an IDP is recommended as a precaution. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad. Name mismatches between your licence, passport, and credit card are a common cause of problems at Doral counters, so verify all documents match before you travel.

Is a credit card required to hire a car in Doral?

Yes, a physical major credit card in the main driver's name is required at every Doral hire counter to cover the security deposit authorisation hold.

The card must have the driver's name printed on it and must be presented physically at pickup. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the deposit, even if you have already prepaid your booking online.

At Doral locations, typical security deposit holds for standard vehicles in the United Kingdom range from approximately US$300 to US$400. The hold is a temporary authorisation that reduces your available credit until the hire concludes and your bank releases it, which can take up to 15 business days after return.

  • Bring a backup credit card in your own name in case your primary card is declined
  • Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations
  • Confirm your card has sufficient available credit to cover both the hold and any expected charges

If someone else wants to pay, that person must become the main driver on the Doral hire agreement.

Are there extra taxes and fees when hiring a car in Doral?

Yes, hiring a car in Doral involves local taxes and fees that may be due at the counter in addition to your prepaid rate.

Because Doral is located within Miami-Dade County, hires are subject to Florida and county-level charges. These can include:

  • Miami-Dade County hire tax of approximately 7%
  • Concession recovery fees of approximately 10 to 12% at airport-adjacent locations
  • Customer facility charges of approximately US$4.50 to US$6.50 per hire day at certain locations

Off-airport Doral locations, such as the Enterprise branch on NW 58th Street or the SIXT counter at the InterContinental Hotel, typically carry lower concession fees than hires picked up directly at Miami International Airport, which can result in savings of 20 to 40% compared to on-airport rates.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as due at pickup. Review that breakdown carefully before arriving at the Doral counter so there are no surprises.

What is the minimum age to hire a car in Doral?

The minimum age to hire a car in Doral without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee that varies by brand.

  • Avis and Budget: approximately US$13 per day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: approximately US$15 per day plus taxes

Drivers under 25 are also restricted from hiring certain vehicle classes at Doral locations. Categories such as full-size SUVs, luxury, premium, convertible, and minivan are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

If you are from Latin America or the Caribbean and are aged 21 to 24, some Avis and Budget rates booked through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this exception is shown for your Doral hire.

Regardless of age, a valid driver's licence and a physical major credit card in the main driver's name are always required at the Doral counter.

Does travel assistance cover me if something happens during my Doral hire?

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving in or around Doral.

Given that Doral sits at the junction of several high-volume expressways including the SR-836 Dolphin Expressway and the Florida Turnpike, having assistance available for unexpected situations on the road is a practical benefit. Coverage typically includes:

  • Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms that apply to your Doral hire.

What is the fuel policy for hire cars in Doral?

The standard fuel policy for hires in Doral is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at your Doral counter, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your Doral hire, refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

  • If you return the vehicle below the recorded starting level, the partner will charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump price, plus a service fee
  • If the vehicle was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level

Some Doral counter locations may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.

Can I add an additional driver to my Doral hire?

Yes, you can add an additional driver to your Doral hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line that reads additional driver free of charge. If it is not shown, fees apply per brand:

  • Avis, Budget, and Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: approximately US$15 per day plus taxes

The additional driver must be physically present at the Doral counter at pickup. They must bring their own valid driver's licence and, if their licence uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the hire agreement.

Only drivers named on the agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Doral hire who is not listed on the contract, those protections may be void.

What driving challenges should I expect in Doral as a first-time visitor?

Doral has several road characteristics that can catch first-time visitors off guard, particularly those unfamiliar with Miami-Dade County's expressway network.

  • Most trips in and out of Doral funnel onto a small number of high-volume arterials, including NW 36th Street and NW 12th Street, which connect to the SR-826 Palmetto Expressway, SR-836 Dolphin Expressway, and SR-821 Florida Turnpike
  • Some arterials in Doral mix two-way and one-way classifications with raised medians, which can create unexpected directional shifts for drivers navigating from expressway on-ramps
  • The NW 87th Avenue and NW 12th Street interchange with SR-836 includes triple left turns, slip ramps, and flyovers that can be confusing on a first pass
  • Certain segments between NW 97th and NW 109th Avenues use reversible lanes for peak-hour traffic relief, which is uncommon in most UK suburbs
  • Ongoing road expansion projects in Doral along corridors such as NW 58th Street and NW 41st Street may cause temporary detours and signal changes

Nearly all expressways around Doral are cashless toll roads, so make sure your hire vehicle's toll device is properly set up before you leave the counter. Using a GPS or navigation app is strongly recommended for first-time drivers in Doral.

Can I pick up my hire car earlier than the scheduled time in Doral?

Yes, early pickup is sometimes possible at Doral hire locations, but it depends on vehicle availability at the specific branch on that day and is never guaranteed.

If you arrive at a Doral counter before your scheduled pickup time, ask the agent whether an earlier start is available. If the vehicle is ready, the partner may allow it. However, changing your official pickup time before arriving can reprice your reservation, so check your booking confirmation before making any changes.

Keep in mind that Doral counter hours are more limited than airport facilities. For example, the Enterprise branch on NW 58th Street opens at 07:30 on weekdays, and the SIXT location at the InterContinental Hotel opens at 09:00. Arriving before opening time means you will need to wait regardless of your reservation time.

If your flight lands early and you want to head directly to a Doral location, factor in the 10 to 15 minute transfer time from Miami International Airport plus any counter queue time. Hire companies will hold your booking for up to 24 hours from the original pickup time if you are running late, but early arrivals are handled at the counter's discretion.

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