VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Coral Gables include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Coral Gables, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Coral Gables.
Will I face unexpected charges at the counter when I hire a car in Coral Gables through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Coral Gables are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Coral Gables charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire car if I am flying into Miami to visit Coral Gables?
If you are flying into Miami International Airport (MIA) to reach Coral Gables, your hire car pickup is not in Coral Gables itself but at the consolidated MIA Hire Car Centre located at 3900 NW 25th Street, Miami, FL 33142.
After landing and collecting your baggage, follow the ground transportation signs to the courtesy shuttle bays. Hire company shuttles depart from designated bays and transport you to the Hire Car Centre, where you complete check-in and receive your vehicle before driving to Coral Gables.
There is no walking route or train connection to the Hire Car Centre; the shuttle is the standard method. Allow roughly 30 to 60 minutes from baggage claim to driving away, depending on queue times and processing at the counter.
If you prefer to pick up directly in Coral Gables, city-centre branches include Enterprise at 4125 Ponce De Leon Blvd and Hertz at 370 S. Dixie Hwy, among others. These locations do not require a shuttle but have more limited operating hours than the airport facility.
What are the counter hours at Coral Gables hire car locations?
Counter hours at Coral Gables hire locations are more limited than at Miami International Airport, so planning your arrival time carefully is important.
- Enterprise (4125 Ponce De Leon Blvd, Coral Gables): Monday to Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, Sunday 9:00 AM to 1:00 PM. After-hours returns are not available at this location.
- Avis (Loews Coral Gables Hotel, 2950 Coconut Grove Dr): Monday to Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, Sunday 8:00 AM to 12:00 PM.
- Sixt (3301 Coral Way, Miracle Marketplace): Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM.
None of the Coral Gables city-centre branches confirmed 24-hour or after-hours pickup options. If your flight arrives late or you need an early-morning vehicle, consider picking up at the MIA Hire Car Centre instead, which typically operates extended hours. Always verify hours on your booking confirmation before travel, as they can change on public holidays.
How do I return my hire car at the Sixt location in Coral Gables?
The Sixt branch serving the Coral Gables area is located at 3301 Coral Way, Suite 106, inside the Miracle Marketplace. The vehicle return process here differs from a standard street-level drop-off and can be confusing on a first visit.
- Drive the vehicle to the 7th level of the Miracle Marketplace Parking Garage at 3301 Coral Way, Miami, FL 33145.
- After parking, take the elevator down to the 1st level.
- The key drop is located across from the elevator on the 1st level.
No dedicated fuel station at the garage is specified in available information, so refuel before arriving at the Coral Gables Miracle Marketplace location to comply with the full-to-full fuel policy. Refuelling near the return point avoids any shortfall charge. Keep your fuel receipt as proof in case a dispute arises after return.
Sixt operating hours at this Coral Gables area location are Monday to Friday 9:00 AM to 5:00 PM and Saturday to Sunday 9:00 AM to 1:00 PM. No after-hours key drop details are confirmed, so plan your return within those windows.
Are there toll roads near Coral Gables and how do they work for hire cars?
Yes, toll roads are common in the Miami area around Coral Gables, and almost all of them are fully cashless.
Florida's toll network uses electronic systems including SunPass and E-PASS. When you drive through a cashless gantry, the toll is captured either by a transponder already installed in your hire vehicle or by a Toll-by-Plate system that photographs your licence plate and bills the hire company, which then passes the charge to you along with an administrative fee.
At pickup, you will typically be offered an optional unlimited toll package. Costs vary by hire company:
- Enterprise: approximately US$4.95 per day via TollPass when used
- Avis and Budget: approximately US$6.95 per day, capped at US$34.75 per month, when tolls are incurred
- Hertz, Dollar, and Thrifty: approximately US$13.99 per day or US$69.95 per week for unlimited tolls
- Payless: approximately US$7.95 per day, capped at US$37.95 per month, when incurred
If you decline the toll programme and still use a toll road near Coral Gables, the charge will be billed to your card after the hire ends, sometimes weeks later, with added processing fees. There are no congestion charges or emissions zones in Coral Gables or the broader Miami area.
What documents do I need to pick up a hire car in Coral Gables?
To collect a hire car in Coral Gables, you must bring a set of physical documents. Digital copies are not accepted at any hire counter.
- A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside the original licence.
- A major credit card physically printed with the main driver’s name, with sufficient available credit for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A valid passport if you are visiting from outside the United Kingdom.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets may be requested at some Coral Gables counters.
Name consistency matters: the name on your driver’s licence, credit card, and booking confirmation must all match. Enterprise at its Coral Gables branch also requires that your licence address be within 50 miles of the branch or that your licence be issued in Florida; if your address is outside that range, confirm eligibility before arrival.
An IDP is not a standalone document and must always be carried together with your original licence.
Can I get toll charges reimbursed when renting a car in Coral Gables?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Coral Gables hire.
Florida's cashless toll roads around Coral Gables, including the Florida Turnpike and I-95 Express lanes, can add up to US$5 to US$20 per day depending on your route. The Tolls Cashback benefit helps offset those costs after your trip.
To claim your reimbursement:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges paid during your Coral Gables hire period.
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit covers toll charges only and does not apply to administrative fees, fines, or parking tickets.
Is a credit card required to hire a car in Coral Gables?
Yes, a major credit card is required to hire a car in Coral Gables. Debit cards and prepaid cards are not accepted for the security deposit hold at any of the hire counters in the area.
The card must be a physical card, printed with the main driver’s name, and presented in person at the counter. Digital wallets, virtual card numbers, and someone else’s card are not accepted.
At pickup in Coral Gables, the hire company places a temporary authorisation hold on your card, typically around US$300 to US$400 for a standard vehicle. This hold reduces your available credit until the hire company releases it after you return the car. Your bank controls how quickly the hold disappears, and it can take up to 15 business days.
Even if you prepaid your Coral Gables booking in full, you must still present a physical credit card at the counter for the deposit. Bring a backup credit card in your own name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation.
Do I need an International Driving Permit to hire a car in Coral Gables?
An International Driving Permit (IDP) is not universally mandatory to hire a car in Coral Gables, but it is required in specific situations and strongly recommended for most visitors arriving with a foreign licence.
An IDP is required if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Without an IDP in those cases, the hire counter in Coral Gables may refuse to hand over the vehicle.
If your licence is in a Latin alphabet but not in English, an IDP is recommended to avoid any ambiguity at the counter. Most Coral Gables and Miami-area hire desks also expect you to present your original physical passport alongside a foreign licence.
Key points to remember:
- An IDP is a translation document only and must always be carried together with your original licence. It is not valid on its own.
- Obtain your IDP in your home country before travelling. US-based issuers such as AAA do not issue IDPs to non-US licence holders.
- Your licence must be valid for the entire hire period and must not be suspended, expired, or revoked.
When in doubt, obtain an IDP before your trip to Coral Gables to avoid any risk of being turned away at the counter.
What driving features in Coral Gables should first-time visitors be aware of?
Coral Gables has several road design features that differ from typical US cities and can catch first-time drivers off guard.
- Miracle Mile and Giralda Avenue have been redesigned with expanded pavements up to 23 feet wide that blend seamlessly into the roadway, eliminating angled parking in favour of parallel spots only. Drivers should expect pedestrian-heavy zones where the boundary between pavement and road is not always obvious.
- Giralda Avenue functions as a pedestrian mall in sections, meaning vehicle access is restricted and nearby parking garages are the primary option for that area.
- Residential streets in Coral Gables can be under 20 feet wide with speed humps installed for traffic calming. These shared spaces mix pedestrians, cyclists, and vehicles closely, so lower speeds are expected even where posted limits may seem higher.
- Ponce de Leon Boulevard features European-style wide pavements with bike routes, prioritising non-motorised flow alongside vehicle traffic.
- US 1 (South Dixie Highway), a main artery through Coral Gables, includes high-emphasis crosswalks, pedestrian refuges, and traffic circles at key intersections that may be unfamiliar to drivers accustomed to standard US highway layouts.
None of these features involve legal restrictions unique to Coral Gables, but awareness of the pedestrian-first street design will help you navigate the area confidently.
What is the minimum age to hire a car in Coral Gables?
The minimum age to hire a car in Coral Gables without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee on top of the base hire rate.
Florida does not have a state law requiring hire companies to accept drivers under 25, unlike New York or Michigan. This means the standard US policy applies in Coral Gables: most hire partners set 25 as the minimum, with an underage surcharge for drivers aged 21 to 24.
Drivers under 25 in Coral Gables are also restricted from hiring certain vehicle classes. Categories typically limited to drivers aged 25 and over include full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate classes are generally available to younger drivers.
One exception applies to Latin American and Caribbean travellers aged 21 to 24 booking through Hola Car Rentals with Avis or Budget: the young-renter surcharge may be waived when the waiver is explicitly shown on the booking confirmation and an eligible vehicle category is selected. This exception applies to the main driver only and does not extend to additional drivers.
All other standard requirements still apply in Coral Gables regardless of age, including a valid driver’s licence and a major credit card for the deposit.
Can I pick up a car in Coral Gables and return it at Miami Airport?
Yes, it is generally possible to pick up a car at a Coral Gables city-centre location and return it at Miami International Airport (MIA), though availability and any applicable drop-off fee depend on the hire company and the specific rate you book.
One-way hires between Coral Gables and MIA are a short-distance route within the same metro area, and many hire partners do not charge a drop-off fee for this particular combination. However, this is not guaranteed for every company or vehicle class.
When booking, the drop-off fee, if any applies, will be shown under the section labelled as charges due at the destination on the checkout screen. If no fee appears, none should be charged for that route. Always verify the hire agreement at pickup matches your booking confirmation.
Keep in mind that Coral Gables city-centre branches such as Enterprise on Ponce De Leon Blvd have limited operating hours and do not offer after-hours returns. If your departure from Coral Gables is early morning or late evening, confirm the branch will be open at your intended pickup time before booking a one-way arrangement.
What insurance cover do I need for a hire car in Coral Gables?
When hiring a car in Coral Gables, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including theft and vandalism. A deductible may still apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving in Coral Gables. Florida does not require all hire companies to include state-minimum liability in every hire, so cover is not always automatic. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your booking.
Common exclusions to be aware of:
- Tires, wheels, and undercarriage damage are often excluded from CDW unless a specific add-on is purchased.
- Cover is void if an unlisted driver operates the vehicle.
- Driving outside permitted areas or reckless use voids both CDW and liability cover.
Review your booking confirmation carefully to confirm which protections are included in your Coral Gables rate before accepting or declining anything at the counter.
Is travel assistance included with a hire car booked for Coral Gables?
Yes, most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, and this applies to hires in Coral Gables as well.
This benefit is particularly useful if something unexpected happens during your trip, such as a medical emergency while driving on US 1 through Coral Gables or a road incident far from your hotel.
Coverage typically includes:
- Travel and medical assistance for up to 5 passengers per event
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call the toll-free number +1 888 980 9992, or contact via WhatsApp at +1 208 910 1001, or email [email protected]. When you call, have your Hola Car Rentals confirmation number ready along with your location and a description of the situation.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Check your Coral Gables booking confirmation for the exact terms and coverage limits that apply to your reservation.
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