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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 3 weeks ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 3 weeks ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 3 weeks ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 3 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 3 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 3 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 3 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 4 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 4 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 4 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 4 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 1 month ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 1 month ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 1 month ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 1 month ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 1 month ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 2 months ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 2 months ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 2 months ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 2 months ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 3 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 3 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 3 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 3 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 3 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 3 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 3 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 3 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 3 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 3 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 3 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 3 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 3 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 3 months ago
"Great car"
John Guevara
John Guevara
5 3 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 3 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 4 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 4 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 4 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 4 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 4 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 4 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 4 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 4 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 5 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 5 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 5 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 5 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 5 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 5 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 5 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 5 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 5 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 5 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 5 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 5 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 6 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 6 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 6 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 6 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 6 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 6 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 8 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 11 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in St Louis

Budget operates at St. Louis Lambert International Airport (STL) with a counter in the terminal baggage claim area, though vehicles are staged at a separate off-airport facility reached by shuttle — pick up the shuttle outside exit 17 from Terminal 1 or exit 12 from Terminal 2. Shuttles run every few minutes, and the ride takes around 10 minutes, so plan for roughly 30 to 45 minutes from luggage collection to driving away. The counter is open 24 hours daily, though renters arriving after 10:00 PM should proceed to the Avis counter for assistance; Southwest Airlines passengers have Budget shuttle service until 11:00 PM, after which the Avis shuttle covers the route. St. Louis has no toll roads in the immediate metro area, so a toll package is not a concern for most itineraries — a straightforward advantage over many US cities. Before returning the vehicle, refuel locally; pump prices in the area run around US$3.49 per gallon for regular unleaded. Budget requires a credit card in the primary driver's name at pickup — no debit cards are accepted — and places a hold of roughly US$200 to US$300 on that card for the duration of the rental. Drivers whose license uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, will need an International Driving Permit alongside the original license.

Best Car Rental Deals

4.5/ 5
Kia Soul

Kia Soul | Automatic

SMALL

or Small similar

5 3 Automatic
From / day
4.5/ 5
Volkswagen Jetta

Volkswagen Jetta | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 4 Automatic
From / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in St. Louis include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in St. Louis, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in St. Louis.

Will I face unexpected charges at the Budget counter in St. Louis when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in St. Louis are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in St. Louis charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at St. Louis Lambert Airport and how does pickup work?

The Budget counter at St. Louis Lambert International Airport (STL) is located in the baggage claim area. After collecting your luggage, proceed directly to the counter, except if you arrive on a Southwest Airlines flight, in which case you must take the Budget shuttle from the East terminal.

Once at the counter, if you are enrolled in Fastbreak, proceed to the Fastbreak line or kiosk, present your identification, receive your rental agreement and keys, and get directions to your car. A shuttle then takes you to the Budget car lot at 10482 Natural Bridge Rd, Saint Louis, MO 63134.

Important hours to note for your St. Louis Budget pickup:

  • Counter service is open 24 hours, Sunday through Saturday
  • Counter service closes at 10 PM daily
  • Arrivals after 10 PM must proceed to the Avis counter for assistance
  • Southwest customers can use the Budget shuttle until 11 PM

Before leaving the lot, inspect your vehicle and confirm the fuel level and any pre-existing damage are recorded on your rental agreement.

What happens if I arrive after 10 PM for my Budget rental in St. Louis?

If you arrive after 10 PM for your Budget rental at St. Louis Lambert Airport, the Budget counter closes at that time and you will need to go to the Avis counter for assistance instead.

If you are a Southwest Airlines passenger arriving after 10 PM, you have a slightly longer window: the Budget shuttle from the East terminal operates until 11 PM.

For after-hours returns of your St. Louis Budget rental, you must return the keys and the rental contract to the Security booth at the airport. Budget will then mail a closed rental agreement to you within 48 hours.

A few tips to avoid complications:

  • Check your flight arrival time against the 10 PM counter closing before booking
  • If a delay pushes your arrival past 10 PM, your booking is held for up to 24 hours from the original pickup time
  • Contact support if a delay exceeds 24 hours, as changes are not guaranteed
Are there toll roads I need to worry about when driving a Budget rental car in St. Louis?

Missouri has very few toll roads, and driving a Budget rental car in and around St. Louis itself involves no toll roads at all. There are no electronic toll systems such as E-ZPass or cashless gantries operating in the St. Louis metro area.

The only toll facility in Missouri is the Lake of the Ozarks Community Bridge on State Highway MM, which is located well outside St. Louis. If your trip takes you there, note that this bridge is cash-only, no transponders or electronic payment are accepted. Typical costs for a standard rental car are:

  • US$3.00 during summer months (May through September)
  • US$2.00 during all other months

Because St. Louis itself has no toll roads, the optional toll programs that Budget and other rental companies offer (such as e-Toll or TollPass) are not necessary for driving within the city. If you do plan to drive to the Lake of the Ozarks area, bring cash for the booth.

Missouri also has no congestion charges, emissions zones, or city-center driving fees of any kind.

Can I get tolls cashback on my Budget rental in St. Louis?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your St. Louis Budget rental.

While St. Louis itself has no toll roads, this benefit applies if your trip takes you to areas with tolls, such as the cash-only Lake of the Ozarks Community Bridge or toll roads in neighboring states.

To claim your cashback after returning your Budget vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Example: if your St. Louis Budget booking total is US$400, the maximum cashback cap is US$20. If you paid US$12 in tolls, you receive US$12 back.

What documents do I need to pick up my Budget rental car in St. Louis?

To pick up your Budget rental car in St. Louis, you must bring the following physical documents. Digital copies are not accepted at the counter.

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight tickets or proof of onward travel

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

Note that for Budget in St. Louis, the IDP is a translation document only and cannot be used as a standalone license. Obtain it in your home country before traveling, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit hold at the Budget counter.

Is a credit card required to pick up a Budget rental in St. Louis?

Yes, a physical major credit card in the main driver's name is required to pick up your Budget rental in St. Louis. The card must have the driver's name printed on it and must have sufficient available credit to cover the security deposit hold.

At the St. Louis Budget counter, a temporary authorization (hold) is placed on your card at pickup. This is not a charge, but it reduces your available credit until the rental is closed and your bank releases the hold, which can take up to 15 business days after return.

Important points to keep in mind:

  • Debit cards and prepaid cards are not accepted for the deposit hold
  • Virtual or digital-wallet-only cards are not accepted; you must present the physical card
  • The card must be in the main driver's name, not a third party's name
  • Typical holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount is set by Budget at the counter

Even if you prepaid your booking online, you must still present a physical credit card at the St. Louis Budget counter for the hold.

What is the young driver surcharge for Budget rentals in St. Louis?

Yes, a young driver surcharge applies to Budget rentals in St. Louis for drivers between the ages of 21 and 24. The standard Budget underage fee in the United States is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.

Drivers under 21 cannot rent with Budget in St. Louis, as Missouri is not one of the states (New York or Michigan) where rental companies are required by law to rent to drivers aged 18 and older.

Additional restrictions for under-25 renters at the St. Louis Budget counter include:

  • Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
  • Eligible classes for younger renters are typically economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV

One exception: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Budget in St. Louis may waive the underage fee. Check your booking confirmation to see if the waiver is explicitly shown.

What should I know about driving I-70 and I-270 in a Budget rental car in St. Louis?

St. Louis has some road configurations that can surprise first-time visitors driving a Budget rental car. Knowing these in advance helps you navigate confidently.

On I-70, there is a 5 to 6 mile stretch of permanent one-way express lanes running from the western suburbs into downtown St. Louis. These lanes were originally reversible but are now blocked outbound by Jersey barriers, meaning there is no return access via the same express lanes. This is an unusual permanent asymmetry not found in most U.S. cities.

On I-270 North, all crossover slip ramps have been eliminated, creating a one-way outer road system. Unlike bidirectional setups common elsewhere, you cannot cross between directions at will, so plan your exits carefully.

Other features to be aware of in your St. Louis Budget rental:

  • I-64 and I-55 split into parallel two-lane roadways to pass under a railroad bridge, which can confuse drivers expecting a standard merge
  • Some interchanges use left-hand ramps rather than the standard right-hand ramps, requiring extra lane-change awareness
  • Raised concrete bump-outs on arterials like Kingshighway tighten turns and reduce speeds

Missouri has no speed cameras or congestion charges, so there are no additional fees to worry about beyond standard driving rules.

Does travel assistance come with my Budget rental booking in St. Louis?

Yes, most Hola Car Rentals bookings for a Budget rental in St. Louis include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the coverage includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident, which is particularly useful if you are involved in an incident on St. Louis highways such as I-70 or I-270
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your St. Louis Budget rental, contact Terrawind 24 hours a day:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number (format: HOLA followed by digits), your current location, and a brief description of the situation ready. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

How do I add an additional driver to my Budget rental in St. Louis?

Yes, you can add an additional driver to your Budget rental in St. Louis, either at no cost if your rate includes it or for a daily fee if it does not.

When the additional driver fee is not included, Budget in St. Louis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.

To add an additional driver at the St. Louis Budget counter:

  • The additional driver must be physically present at pickup
  • They must present a valid driver's license and any required ID
  • If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they also need an International Driving Permit
  • Both the main driver and the additional driver must sign the rental agreement

For Budget in St. Louis, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.

Check your Hola Car Rentals confirmation before arriving at the St. Louis Budget counter. If it states "Additional driver free of charge," the first extra driver is covered at no cost.

Can I return my Budget car to a different city after renting in St. Louis?

Yes, one-way rentals are possible with Budget in St. Louis, but a drop-off fee may apply depending on your return location, and not all routes are permitted.

The drop-off fee is route-specific and varies based on the distance between St. Louis and your return city, the vehicle class, and the season. This fee is never included in the rental rate and must be paid at the counter.

How to check if a drop-off fee applies to your St. Louis Budget rental:

  • During the booking process on the Hola Car Rentals website, select a different return location
  • If a drop-off fee applies, it will appear under the "To pay at destination" section on the rate details page
  • Your booking confirmation will also list the fee if one applies

Cross-border one-way rentals, for example returning a St. Louis Budget rental in Canada or Mexico, are often restricted or carry significantly higher fees. Always confirm cross-border permissions on your rental agreement before driving across state or National borders.

If the Budget counter in St. Louis charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.

What fuel policy applies to Budget rentals in St. Louis?

Budget rentals in St. Louis follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at St. Louis:

  • At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the Budget return location at St. Louis Lambert Airport (10482 Natural Bridge Rd) so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns at St. Louis, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Budget car in St. Louis with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

The fuel policy is separate from the security deposit hold. The deposit is a temporary authorization that is released after return; fuel charges are a separate billing item if applicable.

What insurance coverage is included in my Budget rental booking in St. Louis?

The insurance coverage included in your Budget rental in St. Louis depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact coverages listed.

The two main protections to look for are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in St. Louis. Some U.S. states require a minimum level of liability, but not all do

Important exclusions to be aware of for your St. Louis Budget rental:

  • CDW/LDW does not cover third parties; you need LIS/ALI/SLI for that
  • Neither coverage applies if an unlisted driver is operating the vehicle
  • Prohibited use such as off-road driving or driving under the influence voids coverage
  • Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased

If you are unsure what is included, review the rate details on your Hola Car Rentals confirmation before arriving at the St. Louis Budget counter.

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