VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in South Bend include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Bend, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Bend.
Will I face unexpected charges at the Avis counter in South Bend when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Bend are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Bend charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at South Bend International Airport?
The Avis counter at South Bend International Airport (SBN) is located inside the baggage claim area of the terminal. After collecting your bags, look for the Avis desk directly in baggage claim.
Once you have your keys and paperwork, your hire vehicle is parked outside the baggage claim area, just 550 feet away on foot. No shuttle is required at this South Bend location, making the process straightforward compared to larger airports that use consolidated hire car centres.
The Avis counter address is 4643 Progress Drive, South Bend, IN 46628. This is the only Avis location in South Bend, serving both airport arrivals and customers coming from the city area approximately 4 miles away.
Counter hours are 08:00 to 23:30 daily. After-hours pickup is not available, so plan your arrival accordingly.
What are the Avis counter hours in South Bend?
The Avis counter at South Bend International Airport (SBN) is open daily from 08:00 to 23:30, seven days a week.
After-hours pickup is not available at this South Bend location. If your flight arrives after 23:30, you will not be able to collect your Avis hire until the counter reopens the following morning. It is important to plan your travel schedule around these hours.
After-hours vehicle return is available 24 hours. To return your Avis car outside counter hours in South Bend, lock the vehicle, place the keys in the drop box at the return area, and note that the vehicle will be inspected the next business day. You remain liable for the vehicle until it is formally checked in.
If your flight is delayed by less than 24 hours from your original pickup time, Avis will hold your reservation. For delays beyond 24 hours, contact support as soon as possible.
Does Avis in South Bend require a credit card for the deposit?
Yes, Avis in South Bend requires a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, to place an authorisation hold at pickup.
Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit at the Avis counter in South Bend. The card must be presented physically at the counter.
For a standard vehicle at a U.S. location like South Bend, the typical authorisation hold is approximately US$300 to US$400. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends. Banks can take up to 15 business days to post the release.
- Bring a backup credit card in your name in case your primary card is declined
- Notify your bank of travel plans to prevent fraud blocks on in-person authorisations
- Even if you prepaid your booking, a physical credit card is still required at the Avis South Bend counter
How do Indiana toll roads work when renting an Avis car in South Bend?
When renting an Avis car in South Bend, the main toll road you may encounter is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana. It accepts E-ZPass, I-Pass, cash at some booths, and cashless video tolling via licence plate capture.
Your Avis hire vehicle in South Bend comes pre-equipped with an electronic toll device. At the counter, you can choose between two options:
- Enroll in a toll programme (pay-per-use): you are charged the actual toll amount plus a daily administrative or processing fee each day you use a toll road
- Decline the programme and pay tolls manually where cash booths are available, or risk video toll invoicing at higher rates plus administrative fees billed to your card after the hire
If you do not enrol and drive through a cashless toll, Avis will bill the toll charges, typically at video or cash rates, plus processing fees, to the credit card on file. These charges can appear weeks after your South Bend hire ends.
Hola Car Rentals includes Tolls Cashback on all bookings, so you can recover up to 5% of your total booking value for tolls paid during your Avis hire in South Bend. Submit your claim within 30 days of returning the vehicle.
What documents do I need to pick up my Avis hire in South Bend?
To pick up your Avis hire at South Bend International Airport, you must bring the following physical documents:
- Your original, unexpired driver’s licence in the main driver’s name
- A physical, major credit card with the driver’s name printed on the card, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Avis South Bend counter. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Avis counter in South Bend. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Are there extra airport fees when renting from Avis at South Bend Airport?
Yes, renting from Avis at South Bend International Airport (SBN) includes airport-specific fees and taxes on top of your base rate.
At South Bend Airport, you can typically expect charges such as:
- Indiana state sales tax (approximately 10 to 12%)
- Airport concession recovery fee (typically around US$4.50 to US$5.50 per hire day)
- Customer facility charge (approximately US$4.50 per day)
- Possible city vehicle hire tax (approximately 1 to 2%)
Combined, these airport-specific levies can add roughly 25 to 35% to your base hire rate at the Avis South Bend location. These fees are higher than what you would pay at an off-airport location because of the concession and facility charges tied to operating inside the airport.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Avis counter in South Bend. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at pickup.
Can I add an additional driver to my Avis hire in South Bend?
Yes, you can add an additional driver to your Avis hire in South Bend, either as part of your rate or by paying a fee at the counter.
When the additional driver fee is not included in your booking, Avis in South Bend charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.
To add an additional driver at the Avis South Bend counter:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the minimum age requirements (for Avis, additional drivers must generally be at least 25 years old)
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver’s licence is not in a Latin alphabet, they will also need an International Driving Permit
Only drivers listed on the Avis hire agreement in South Bend are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void your cover.
What travel assistance is included with my Avis booking in South Bend?
Most Hola Car Rentals bookings, including Avis hires in South Bend, include travel assistance provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations such as a medical emergency or accident while driving in the South Bend area or elsewhere during your trip.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover applies to non-North American customers only. Residents of the United States and Canada do not qualify for this benefit.
To use travel assistance during your Avis hire in South Bend, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the Avis vehicle or third-party liability insurance.
What is the minimum age to rent an Avis car in South Bend?
The minimum age to rent an Avis car in South Bend without a surcharge is 25. Drivers aged 21 to 24 can rent from Avis in South Bend but will be charged a young-renter surcharge in addition to the base rate.
Indiana is not one of the states (New York and Michigan) that require hire companies to serve drivers aged 18 and older, so the standard Avis policy applies in South Bend.
Drivers under 25 renting from Avis in South Bend should also be aware of vehicle class restrictions. Categories such as full-size, SUV, luxury, premium, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
One exception applies: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis may waive the underage fee. Check your booking confirmation to see if this waiver is explicitly listed.
Regardless of age, all renters at the Avis South Bend counter must present a valid driver’s licence and a physical major credit card in their name.
How does the Avis after-hours key drop work at South Bend Airport?
Yes, Avis at South Bend International Airport offers after-hours vehicle return, even though the counter closes at 23:30.
To return your Avis hire in South Bend after hours:
- Drive to the return area at 4643 Progress Drive, following airport car hire signs on the SBN grounds
- Lock the vehicle and remove all personal belongings
- Place the keys in the designated drop box located in the return area
- The vehicle will be inspected the next business day when the Avis counter reopens
Important: you remain financially responsible for the vehicle from the moment you drop it off until Avis formally checks it in the following morning. To protect yourself, take photos of the vehicle's condition, fuel gauge, and odometer before leaving the South Bend return area. Keep your fuel receipt if you refuelled nearby.
After-hours pickup is not available at the Avis South Bend location. The counter must be open for you to collect a vehicle, so plan your arrival between 08:00 and 23:30.
Can I do a one-way rental with Avis from South Bend to another city?
Yes, one-way hires are available through Avis at South Bend International Airport, allowing you to pick up in South Bend and return the vehicle at a different location.
A drop-off fee may apply depending on your route. This fee is set by Avis and varies based on the destination city, distance, and vehicle class. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process and on your confirmation.
Key things to know about one-way hires from South Bend:
- Same-city returns (for example, airport to a nearby city location) may not incur a drop-off fee
- Long-distance or cross-state routes typically carry a one-way fee
- Premium and large vehicle classes may have higher repositioning fees or limited availability
- Cross-border one-ways (for example, into Canada) may be restricted or require prior authorisation from Avis
If you need to change your drop-off location after booking your South Bend Avis hire, contact support as soon as possible, as changes may reprice the hire and affect fee amounts.
Are there confusing one-way streets in South Bend I should know about when driving my Avis hire?
Yes, South Bend has a notable network of downtown one-way streets that can be disorientating, especially if you are unfamiliar with the area and driving an Avis hire for the first time.
Streets such as Lafayette Boulevard and William Street remain one-way corridors designed for faster traffic flow. Plans to convert them to two-way traffic have repeatedly stalled, meaning the current layout mixes one-way and two-way streets in ways that can be confusing at intersections.
A few practical tips for driving your Avis hire in South Bend's downtown area:
- Use GPS navigation and keep it active through the downtown grid, as approach sequences at signals can be more complex than in cities with simpler street layouts
- One-way streets in South Bend tend to carry faster-moving traffic, so allow extra time to merge and turn safely
- Road surface quality in South Bend varies, with some streets in poorer condition than in comparable Indiana cities, so watch for potholes, particularly on secondary roads
Outside the downtown core, driving your Avis hire in South Bend follows standard Indiana rules, with no emission zones, congestion charges, or special permit requirements.
What is the fuel policy for my Avis hire in South Bend?
The standard fuel policy for your Avis hire in South Bend is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To follow the Full-to-Full policy correctly with your Avis hire in South Bend:
- Check the fuel gauge with the Avis agent at pickup and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the fuel gauge and odometer before leaving the South Bend lot
- Refuel within approximately 10 miles of the return location at 4643 Progress Drive before dropping off the vehicle
- Keep your fuel receipt as proof in case of any dispute
If you return the Avis vehicle in South Bend with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Note that fuel prices in South Bend have recently been slightly above the U.S. National average for regular petrol, so budget accordingly when planning your refuelling stop near the airport return area.
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